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call center / call agent - only female Jobs in Abu Dhabi With Doh Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi United Arab Emirates

call center / call agent - only female

call center team lead

Reportage Properties LLC

<div>
 
 
 About Us:
 
 
 
 We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
 
 
 
 
 
 We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 <ul>
 <li>
 Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
 </li>
 <li>
 Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
 </li>
 <li>
 Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 Data Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operational Support:
 
 
 <ul>
 <li>
 Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
 </li>
 <li>
 Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
 </li>
 <li>
 Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Performance Management:
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
 </li>
 <li>
 Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Assist in preparing detailed weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
 </li>
 <li>
 Proven experience in the real estate, property development, or a related industry is highly preferred.
 </li>
 <li>
 Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Exceptional Communication:
 
 Outstanding verbal and written communication skills.
 </li>
 <li>
 
 Leadership &amp; Interpersonal Skills:
 
 Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
 </li>
 <li>
 
 Detail-Oriented &amp; Organized:
 
 Meticulous attention to detail and excellent organizational skills.
 </li>
 <li>
 
 Adaptability:
 
 Capable of multitasking and thriving in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Professionalism:
 
 Demonstrates discretion, empathy, and a customer-centric approach in all situations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and commission-based incentives.
 </li>
 <li>
 A dynamic and professional work environment.
 </li>
 <li>
 Career growth opportunities in a leading real estate firm.
 </li>
 </ul>
 
 
 
 
 If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 How to Apply:
 
 
 
 Send your resume to Talent@reportageuae.com "
 
 Call Center Assistant Manager &ndash; Real Estate
 
 ."
 
 
 
</div>

Call Center Team Lead

Healthline Day Care Surgery

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.Roles and Responsibilities:As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.Documentation: Maintaining accurate and organized patient records, ensuring data integrity.Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.Qualifications:To be successful in this role, you should possess:<ul><li>Arabic and english fluency is required</li><li>Strong communication skills, both verbal and written.</li><li>Exceptional customer service skills with a patient-oriented approach.</li><li>Ability to handle a high call volume and work effectively in a fast-paced environment.</li><li>Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Call Center Agent / Customer Service Representative

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Al Taradi Properties LLC

Looking For Only Nationality : PhilippinesA real estate call center manages inbound and outbound calls for real estate activities, handling inquiries about buying, selling, and renting properties.Key functions and responsibilities<ul><li>Lead management: Making outbound calls to potential clients, following up on leads from marketing campaigns, and qualifying prospects.</li><li>Client support: Answering general inquiries about listings, services, and processes; handling issues and complaints; and providing information on financing and legal aspects.</li><li>Scheduling and coordination: Scheduling property viewings and appointments, and coordinating with real estate agents.</li><li>Data entry: Maintaining accurate client records, updating customer profiles, and entering data .</li><li>Market knowledge: Staying informed about market trends, available properties, and company policies to provide up-to-date information to callers.</li><li>Performance: Meeting or exceeding performance metrics like call handling time, conversion rates, and customer satisfaction scores.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthExperience:<ul><li>UAE: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Call Center / Call Agent - Only Female

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Center Manager for Public Health Research Center reporting to the Center Director for Public Health Research Center. 
The Public Health Research Center Manager will play a critical role in ensuring the smooth operation of administrative processes to support the center&rsquo;s Director, Associate Director, research team, and admin staff members. This position will primarily report to the PHRC Director, but will closely work in collaboration with the Associate Director, and on occasions, the Assistant Director. This position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced collaborative environment, a proactive approach to problem-solving, and a commitment to excellence in administrative management and communications. 
Key Responsibilities: 
Administrative Overview<ul><li>
Assist Senior Leadership (Director and Associate Director) in day-to-day operations of the center</li><li>
Lead and oversee administrative work, ensuring efficient execution of tasks and adherence to established protocols</li><li>
Develop and implement administrative procedures to support the needs of the team (PI, Co-PIs, Researchers, admin staff, etc.), streamlining operations and enhancing efficiency</li><li>
Implement admin data collection, and maintain new archiving system for efficient and timely production of various reports</li><li>
Manage personal and shared calendars</li><li>
Maintain a well-organized and productive work environment</li></ul>
 Finance / Grants and Funding Administration
<ul><li>Coordinate grant-related administrative tasks, such as budget management and reporting requirements. Where applicable, assist with the preparation and submission of grant proposals and funding applications</li><li>
In collaboration with Procurement, manage and negotiate collaborators agreement contracts</li><li>
Oversee purchasing needs (administrative and clinical), expenses reimbursement for the center&rsquo;s personnel</li><li>
Process honoraria and other budget and expenses for the center</li><li>
Review expenses and invoices for accuracy, investigate discrepancies, and report results to the Director and Associate Director</li><li>
Assigned as Associate Director&rsquo;s delegate in Concur; assigned as ePro requester for the center (coordinate with the other PHRC ePro requesters)</li></ul>
 Event and Meeting Coordination / Logistics<ul><li>
Serve as center lead to maintain working relationships with various NYUAD departments (Research Institute and other research centers, Finance, Post Award Administration, Human Resources, Public Safety, Logistics, Research Institute, etc.)</li><li>
Plan and coordinate senior management and team meetings, seminars, workshops, advisory board meetings, UAEHFS steering committee meetings, conferences, and other events</li><li>
Manage logistics, invitations, travel and agendas to ensure successful and productive gatherings</li></ul>
 Human Resources<ul><li>
Assist PHRC Senior Management Team with various HR functions, including recruitment, onboarding/offboarding, and performance management, ensuring compliance with university policies and procedures</li><li>
Assigned as Director&rsquo;s delegate in Workday</li></ul>
 Communications and Collaborations<ul><li>
Serve as a central point of contact for internal and external communications</li><li>
Facilitate collaboration between research team members, administrative staff, and external stakeholders to promote synergy and knowledge exchange</li></ul>
 Mentorship<ul><li>
Provide guidance and train team member(s) for efficient use of tools and systems (Concur, ePro, UDW+, etc.)</li></ul>
 Project Coordination<ul><li>
Support the center&rsquo;s projects by coordinating administrative aspects, including project timelines, team communications, and resource allocation</li><li>
Liaise with researchers and external collaborators to facilitate project progress</li></ul>
Qualifications:

Required Education:<ul><li>
Bachelor&rsquo;s degree in in a relevant field such as research administration, public health, or a related scientific discipline</li></ul>
 Preferred Education:<ul><li>
Master&rsquo;s degree in public health or related discipline</li></ul>
 Required Experience:<ul><li>
5+ years of experience in related field with proven record of working within and coordinating administration services in a scientific or environment</li><li>
Exceptional leadership, communication, organizational, and problem-solving abilities, along with the capacity to effectively handle multiple priorities. Demonstrated determination and skill in collaborating with a diverse range of stakeholders, including researchers, institutions, and funding bodies</li></ul>
 Preferred Experience:<ul><li>
Leadership and management qualification</li><li>
Arabic language would be a plus</li><li>
Proficiency in using software tools affectively</li></ul>
Additional Information:

About NYUAD 
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div>

Center Manager – Public Health Research Center (Fixed – Term for 2 years)

Property Square Real Estate and General Maintenance

Property Square Real Estate is Hiring!Join Our TeamWe are looking for experienced CALL CENTER &amp; LISTING AGENTSRequirements:- Ensure good customer service and handle complaints- Should have property listing experience on property portals (PF, Bayut, Dubizzle) - Has knowledge about Madhmoun process- Manage inbound and outbound calls- Keep records updated and analyze performance- Ensuring compliance with company policies and real estate regulations- Coordinating with other departments (sales, marketing, brokers)Why Join Us?- Although the base salary is modest, our highly competitive commission structure allows for greater overall income than most in the market- Work with a dynamic and professional team- Competitive salary with growth opportunities- Be part of one of Abu Dhabi's top property management firmsIf you have the passion, expertise, and drive to succeed in real estate, we want to hear from you!Basic Requirements :- Candidate MUST have Good English and Arabic Speaking &amp; writing SkillsShould be willing to work 6 Days a weekReal Estate Background candidates will be preferredShould know how to handle work load.Should be willing to attends Real Estate Related Events, Trainings outside office.GOOD BASIC SALARY ALONG WITH COMMISSION will be offered.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Real Estate Call Center & Listing Executive

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