call center agent - bahrain Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

call center agent - bahrain

guest service executive (arabic speaker) Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

guest service executive (arabic speaker)

hse trainer - bahrain Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

hse trainer - bahrain

loss prevention officer (bahraini) Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

loss prevention officer (bahraini)

product sales & application engineer – flowcam solutions (bahraini nationals) Jobs in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain

product sales & application engineer – flowcam solutions (bahraini nationals)

call centre agent bahrainis with gds experience

Hydur

We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).Key Responsibilities:<ul><li>Handle inbound and outbound customer calls..</li><li>Provide accurate information, quotations, and itinerary options using GDS platforms.</li><li>Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.</li><li>Support clients with post-booking services, amendments, refunds, and travel documentation.</li><li>Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.</li><li>Update and maintain client records and booking information in the CRM system.</li><li>Promote company products and services, including travel insurance and holiday packages.</li></ul>Requirements:<ul><li>Proven experience in a travel agency or call centre environment.</li><li>Proficient in at least one GDS system.</li><li>Excellent communication skills in both Arabic and English (written and spoken).</li><li>Strong customer service orientation and attention to detail.</li><li>Ability to multitask and handle high call volumes efficiently.</li></ul>Preferred Qualifications:<ul><li>Diploma or degree in Travel &amp; Tourism Management or related field.</li><li>Previous experience in a Bahrain-based travel agency or airline call centre.</li><li>Familiarity with BSP, IATA, or corporate travel accounts handling.</li></ul>Job Type: Full-time

Call Centre Agent (Bahrainis with GDS experience)

Braxtone Group

<div>
 
 Brief Descriptionof Job Function
 
 
 
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivated with high levels of energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Answer all calls within 2 rings
 </li>
 <li>
 Cordial and positive tone of voice in all calls
 </li>
 <li>
 Focus on needs of the customer and provide for their queries and requests
 </li>
 <li>
 Sell, up-sell and cross-sell different products and services to the customer
 </li>
 <li>
 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
 </li>
 <li>
 Data entry
 </li>
 <li>
 Filing and documentation management
 </li>
 <li>
 Updating information and ensuring accuracy of data records
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Strong English language
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Targets
 
 
 </li>
 </ul>
 Key performance indicators and targets to be agreed.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 
 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
 <ul>
 <li>
 Commission is only payable if all KPI targets are achieved.
 </li>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Service Representative

Ark Capital

RedTulip is a new platform built to empower local communities by connecting them directly with travelers and neighbors through authentic, skill-based experiences. From cooking classes and guided tours to handmade goods and local services &mdash; our goal is to help people in Bahrain monetize what makes their culture unique.We are looking for friendly, well-connected, and self-driven individuals to join our Ambassador Program and help us recruit Bahrainis to join the platform as &ldquo;Keepers&rdquo; (local hosts, artists, service providers, creatives, etc.).As an Ambassador, you&rsquo;ll help spread the word, invite people to sign up, and guide them through the onboarding process. You&rsquo;ll be rewarded for each successful signup &mdash; plus milestone bonuses as you grow your impact.Compensation:<ul><li>20 BHD for every successful Keeper sign-up (verified and listing live)</li><li>+100 BHD milestone bonus for every 25 successful signups</li><li>Weekly payouts via Benefit or appointment</li></ul>Responsibilities:<ul><li>Share your unique RedTulip referral link or QR code with people in your network</li><li>Help new users register, verify their ID, and complete their first listing on the RedTulip app</li><li>Answer basic questions and encourage participation</li><li>Be a champion for local talent, creativity, and entrepreneurship</li><li>Optionally attend community events or distribute flyers (tools provided)</li></ul>Qualifications:<ul><li>Must be a Bahraini citizen</li><li>Friendly, social, and passionate about your community</li><li>Strong communication skills (Arabic and/or English)</li><li>Comfortable using smartphone apps and sharing referral links</li><li>Bonus: experience in community outreach, events, social media, or local business</li></ul>Ideal For:<ul><li>Students or recent graduates</li><li>Part-timers or freelancers</li><li>Creatives, influencers, or anyone connected to their community</li><li>People who want to make extra income while helping others succeed</li></ul>How to Apply:Click Apply Now and tell us a bit about yourself &mdash; or email us directly at hello@redtulip.io with the subject &ldquo;Bahrain Ambassador Application&rdquo;. We&rsquo;ll follow up with onboarding steps and get you started with your referral tools right away.About RedTulip:RedTulip is a tech platform designed to transform tourism and local economies by helping people offer their time, skills, or assets directly to others. Whether you&rsquo;re offering henna art, traditional cooking, or a handmade product &mdash; RedTulip makes it easy to get discovered, booked, and paid securely.Job Types: Part-time, Permanent, Temporary, Contract, New grad Contract length: 3 monthsPay: BD600.000 - BD3,000.000 per monthExpected hours: 1 &ndash; 40 per week

Brand Ambassador

Single Origin

Supervisor Barista Location: Isa Town, Kingdom of BahrainAbout Us: Single Origin is an artisan bakery and caf&eacute; passionate about delivering fresh, handcrafted baked goods and specialty coffee experiences. We pride ourselves on quality, creativity, and heartfelt service, creating a welcoming space for our customers and team alike.Position Overview: We are seeking an experienced, motivated, and leadership-driven Supervisor Barista to oversee our Front of House (FOH) operations. The ideal candidate will combine a passion for specialty coffee and hospitality with strong supervisory skills, ensuring smooth daily operations, excellent customer experiences, and effective management of the FOH team. This role is the main point of contact for FOH staff and reports directly to the founder.Key Responsibilities:<ul><li>Supervise and support the FOH team, ensuring high standards of service and professionalism at all times.</li><li>Act as the first point of contact for customer feedback and complaints, resolving issues promptly and respectfully.</li><li>Oversee daily FOH operations, ensuring efficiency, cleanliness, and smooth service flow.</li><li>Assist in staff training, mentoring, and performance monitoring to build a strong and motivated team.</li><li>Handle staff scheduling and ensure adequate coverage during peak and off-peak hours.</li><li>Maintain knowledge of caf&eacute; menu, products, and seasonal offerings to support staff and assist customers.</li><li>Ensure proper use, care, and cleanliness of coffee equipment and FOH areas.</li><li>Communicate directly with the founder regarding operational updates, customer concerns, and staff performance.</li><li>Lead by example by providing excellent coffee service and hospitality.</li></ul>Requirements:<ul><li>Proven experience as a Barista with prior supervisory or team leader responsibilities.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to remain calm and solution-oriented in high-pressure situations.</li><li>Excellent customer service and conflict-resolution skills.</li><li>High attention to detail and commitment to quality.</li><li>Flexibility to work varied shifts, including weekends and evenings.</li></ul>Preferred Qualifications:<ul><li>Bahraini National, registered in MLSD or qualified to register, or transferrable work visa for expats.</li><li>Diploma or relevant hospitality training is an advantage.</li><li>Previous experience in specialty coffee shops or artisan caf&eacute;s is a must.</li></ul>What We Offer:<ul><li>Competitive salary .</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and leadership development opportunities.</li><li>Supportive and dynamic working environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Supervisor Barista Application&rdquo;.What We Offer:<ul><li>Competitive salary and service tips.</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and career growth opportunities.</li><li>Positive, dynamic, and supportive work environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Barista &amp; Front of House Application&rdquo;. ONLY BAHRAINIS OR EXPATS LIVING IN BAHRAINJob Type: Full-timeApplication Question(s):<ul><li>Supervised staff before and has strong personality</li></ul>Experience:<ul><li>F&amp;B: 3 years (Required)</li></ul>

Supervisor Barista & Front of House

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25164983
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Job Summary
 
 
 
 To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the
 
 Marina Harbor Experience Agent
 
 will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the
 
 Marina Harbor Experience Agent
 
 , it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area.
 
 Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking.
 
 The
 
 Marina Harbor Experience Agent
 
 will be required to work
 
 day and night shifts
 
 according to operational needs.
 
 
 
 Responsibilities
 
 
 
 The primary responsibilities of the role include:
 
 
 <ul>
 <li>
 Perform all tasks as detailed in daily task list
 </li>
 <li>
 Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards
 </li>
 <li>
 Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract
 </li>
 <li>
 Note and follow up on guest preferences and special requests
 </li>
 <li>
 Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day
 </li>
 <li>
 All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.
 </li>
 <li>
 Maintain pontoons with daily cleaning, repainting when necessary.
 </li>
 <li>
 Refuel members boats when requested and calculate payment
 </li>
 <li>
 Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips
 </li>
 <li>
 Ensure that the Ski Boat is always fueled and clean for ski trips
 </li>
 <li>
 Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day
 </li>
 <li>
 Ensure marina workshop is always tidy and keep a correct inventory of all equipment
 </li>
 <li>
 Ensure that all boats in marina pontoon are secured
 </li>
 <li>
 Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.
 </li>
 <li>
 Ensure the tractor is fully maintained and carefully driven inside the premises.
 </li>
 <li>
 Ensure all the fuel transaction made according to the company policy.
 </li>
 <li>
 Ensure wet reconciliation report is up to date monthly.
 
 
 </li>
 </ul>
 
 Water Sports
 
 
 
 <ul>
 <li>
 Handle requests for water sport hire and ensure safety standards are implemented
 </li>
 <li>
 Take payment and give receipts for all hired equipment
 </li>
 <li>
 Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.
 </li>
 <li>
 All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Ensure that all relevant information is provided to guests and colleagues
 </li>
 <li>
 Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.
 </li>
 <li>
 Maintain confidentiality of all guest information
 </li>
 <li>
 Attend daily line-ups and communicate all challenges and successes with the rest of the team
 </li>
 <li>
 Promptly, accurately and consistently report all guest incidents and how they were solved
 </li>
 <li>
 Attend designated meetings
 </li>
 <li>
 Act as the point of contact for other departments during the shift for all marina and water sport related issues
 </li>
 <li>
 Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Assist other Sports Club areas as and when needed
 </li>
 <li>
 Assist with other recreational activities as and when required
 </li>
 <li>
 Perform all tasks as detailed in daily task list
 </li>
 <li>
 Maintain cleanliness and tidiness of work area of all times
 </li>
 <li>
 Participate in related project teams
 
 
 </li>
 </ul>
 PROFILE
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Graduate
 </li>
 <ul>
 <li>
 Basic First Aid certificate
 
 </li>
 </ul>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.
 </li>
 <li>
 Ability to provide legible communication.
 </li>
 <li>
 2-Years experience in leadership role
 </li>
 <li>
 1-Year of experience in hotel industry.
 </li>
 <li>
 Hold a current certification in CPR.
 </li>
 <li>
 Bahrain Driver&rsquo;s License (heavy vehicle)
 </li>
 <ul>
 <li>
 Ability to maintain hotel&rsquo;s standards, policies and procedures
 </li>
 <li>
 Tractor driver
 </li>
 <li>
 Good command of English language &ndash; spoken
 
 </li>
 </ul>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Marina Harbour Experience Agent

<div>Additional Information 
Job Number25164983 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div>JOB SUMMARY
To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the Marina Harbor Experience Agent will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the Marina Harbor Experience Agent, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area. Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. The Marina Harbor Experience Agent will be required to work day and night shifts according to operational needs.</div> 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 

</div> 
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul> 
Water Sports
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul> 

Communication
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul> 
Other
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul> 
</div> 
PROFILE
Experience
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul> 
Education
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li> 
</ul>Required Skills
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li> 
</ul>#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Unit Setup
 </li>
 <li>
 Establish the telesales division structure, staffing, and performance framework.
 </li>
 <li>
 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
 </li>
 <li>
 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
 </li>
 <li>
 Data &amp; Lead Management
 </li>
 <li>
 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
 </li>
 <li>
 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
 </li>
 <li>
 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
 </li>
 <li>
 Lead Generation &amp; Automation
 </li>
 <li>
 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
 </li>
 <li>
 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
 </li>
 <li>
 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
 </li>
 <li>
 Telesales Operations
 </li>
 <li>
 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
 </li>
 <li>
 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
 </li>
 <li>
 Annual training program for the Telesales team
 </li>
 <li>
 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
 </li>
 <li>
 Performance &amp; Reporting
 </li>
 <li>
 Analyze conversion metrics, agent productivity, and campaign effectiveness.
 </li>
 <li>
 Generate performance reports and actionable insights for management.
 </li>
 <li>
 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
 </li>
 <li>
 Certification in telesales management or CRM systems (preferred).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
 </li>
 <li>
 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
 </li>
 <li>
 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent leadership and team development skills.
 </li>
 <li>
 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
 </li>
 <li>
 Analytical mindset with experience using dashboards, metrics, and performance tools.
 </li>
 <li>
 Fluent in English. Arabic is an advantage.
 </li>
 <li>
 Strong communication, motivational, and coaching skills.
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Growth in qualified lead volume.
 </li>
 <li>
 Lead-to-sale conversion rate.
 </li>
 <li>
 Cost per acquisition.
 </li>
 <li>
 Agent productivity (calls per day, talk time, conversion).
 </li>
 <li>
 Database growth and renewal retention rates.
 </li>
 </ul>
</div>

Tele-sales Manager

Explore 719+ Call centre agent bahrainis with gds experience in Charge Campboss Jobs In Charge Campboss Jobs In Charge Campboss Jobs In Bahrain this November. Find roles across top companies and apply now to boost your career.