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call centre executive for owner association and property management

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

Reportage Properties LLC

<div>
 
 
 About Us:
 
 
 
 We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
 
 
 
 
 
 We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 <ul>
 <li>
 Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
 </li>
 <li>
 Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
 </li>
 <li>
 Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 Data Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operational Support:
 
 
 <ul>
 <li>
 Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
 </li>
 <li>
 Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
 </li>
 <li>
 Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Performance Management:
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
 </li>
 <li>
 Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Assist in preparing detailed weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
 </li>
 <li>
 Proven experience in the real estate, property development, or a related industry is highly preferred.
 </li>
 <li>
 Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Exceptional Communication:
 
 Outstanding verbal and written communication skills.
 </li>
 <li>
 
 Leadership &amp; Interpersonal Skills:
 
 Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
 </li>
 <li>
 
 Detail-Oriented &amp; Organized:
 
 Meticulous attention to detail and excellent organizational skills.
 </li>
 <li>
 
 Adaptability:
 
 Capable of multitasking and thriving in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Professionalism:
 
 Demonstrates discretion, empathy, and a customer-centric approach in all situations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and commission-based incentives.
 </li>
 <li>
 A dynamic and professional work environment.
 </li>
 <li>
 Career growth opportunities in a leading real estate firm.
 </li>
 </ul>
 
 
 
 
 If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 How to Apply:
 
 
 
 Send your resume to Talent@reportageuae.com "
 
 Call Center Assistant Manager &ndash; Real Estate
 
 ."
 
 
 
</div>

Call Center Team Lead

Oia Properties LLC

We are seeking a visionary and results-oriented Operations manager to take full ownership of the short-term rental company&rsquo;s performance and expansion. This role is responsible for company-wide strategy, operations, team development, technology integration, financial health, and overall business growth. The ideal candidate will bring strong executive leadership in hospitality, real estate, or tech-driven property management, with deep knowledge of the short-term rental system.Key Responsibilities&middot; Set the strategic direction, mission, and long-term goals of the short-term rental division.&middot; Build and lead a scalable, high-performance operational model that supports aggressive growth.&middot; Represent the company to owners, investors, key stakeholders, and strategic partners.&middot; Lead the acquisition and onboarding of new properties.&middot; Build and maintain owner relationships and investor confidence.&middot; Oversee daily operations across all departments: guest services, tech, sales, revenue, listings, and owner relations.&middot; Implement systems and processes to support rapid scaling and exceptional operational performance.&middot; Report directly to the CEO with regular updates on financials, KPIs, risks, and performance.&middot; Develop budgets, set pricing and revenue strategies, and ensure healthy cash flow and profitability.&middot; Build models for cost optimization, revenue forecasting, and investor reporting.&middot; Lead adoption of property tech systems: PMS (Property Management System), CRM, smart locks, channel managers, automation tools.&middot; Champion a data-driven approach across revenue management, customer feedback, and workflow efficiency.&middot; Build the leadership team, define KPIs, and create a performance-driven culture.&middot; Oversee recruitment, staff development, and long-term organizational design.&middot; Foster innovation, ownership, and customer-first thinking at all levels.&middot; Define and enforce service standards and guest experience benchmarks across the portfolio.&middot; Lead crisis response and ensure brand integrity across digital platforms and guest interactions.&middot; Shape the company&rsquo;s public image and brand positioning in competitive markets.&middot; Ensure all operations adhere to local short-term rental laws, licensing, insurance, and safety requirements.&middot; Oversee legal contracts, vendor agreements, and risk management policies.Qualifications:&middot; 10+ years of senior leadership experience in short-term rentals, hospitality, property tech, or real estate.&middot; Proven experience scaling operations and leading large, cross-functional teams.&middot; Strong with financial modelling, and strategic planning background.&middot; Deep knowledge of Airbnb, Booking.com, and digital hospitality platforms.&middot; Executive presence, negotiation skills, and stakeholder relationship management.&middot; MBA or advanced degree preferred.Job Type: Full-time

Operations Manager- Short Term Rentals

Oia Properties

We are seeking a visionary and results-oriented Managing Director to take full ownership of the short-term rental company&rsquo;s performance and expansion. This role is responsible for company-wide strategy, operations, team development, technology integration, financial health, and overall business growth. The ideal candidate will bring strong executive leadership in hospitality, real estate, or tech-driven property management, with deep knowledge of the short-term rental system.Key Responsibilities&middot; Set the strategic direction, mission, and long-term goals of the short-term rental division.&middot; Build and lead a scalable, high-performance operational model that supports aggressive growth.&middot; Represent the company to owners, investors, key stakeholders, and strategic partners.&middot; Lead the acquisition and onboarding of new properties.&middot; Build and maintain owner relationships and investor confidence.&middot; Oversee daily operations across all departments: guest services, tech, sales, revenue, listings, and owner relations.&middot; Implement systems and processes to support rapid scaling and exceptional operational performance.&middot; Report directly to the CEO with regular updates on financials, KPIs, risks, and performance.&middot; Develop budgets, set pricing and revenue strategies, and ensure healthy cash flow and profitability.&middot; Build models for cost optimization, revenue forecasting, and investor reporting.&middot; Lead adoption of property tech systems: PMS (Property Management System), CRM, smart locks, channel managers, automation tools.&middot; Champion a data-driven approach across revenue management, customer feedback, and workflow efficiency.&middot; Build the leadership team, define KPIs, and create a performance-driven culture.&middot; Oversee recruitment, staff development, and long-term organizational design.&middot; Foster innovation, ownership, and customer-first thinking at all levels.&middot; Define and enforce service standards and guest experience benchmarks across the portfolio.&middot; Lead crisis response and ensure brand integrity across digital platforms and guest interactions.&middot; Shape the company&rsquo;s public image and brand positioning in competitive markets.&middot; Ensure all operations adhere to local short-term rental laws, licensing, insurance, and safety requirements.&middot; Oversee legal contracts, vendor agreements, and risk management policies.Qualifications:&middot; 10+ years of senior leadership experience in short-term rentals, hospitality, property tech, or real estate.&middot; Proven experience scaling operations and leading large, cross-functional teams.&middot; Strong with financial modelling, and strategic planning background.&middot; Deep knowledge of Airbnb, Booking.com, and digital hospitality platforms.&middot; Executive presence, negotiation skills, and stakeholder relationship management.&middot; MBA or advanced degree preferred.<ul><li>Job Type: Full-time</li></ul>Job Type: Full-time

Operations Manager: Short - Term Rental Company

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25168800
 
 
 
 Job Category
 
 Loss Prevention &amp; Security
 
 
 
 Location
 
 Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
 
 
 Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Loss Prevention Officer| Aloft Abu Dhabi

XIS Real Estate

The Listing Agent is responsible for sourcing, securing, and managing exclusive property listings while ensuring accurate pricing, strategic marketing, and maximum exposure across all platforms. This role focuses on building strong relationships with property owners, maintaining high-quality listings, and driving inquiries that convert into successful transactions. The Listing Agent plays a key role in establishing XIS Real Estate as the trusted advisory partner for sellers and landlords.Key Responsibilities<ul><li>Prospect and secure new property listings through direct outreach, referrals, property visits, and relationship-building with owners and landlords.</li><li>Conduct property evaluations, market assessments, and comparative analyses to recommend accurate listing prices.</li><li>Prepare listing agreements, owner documentation, and ensure full compliance with DARI and developer requirements.</li><li>Coordinate professional photography, videography, virtual tours, and marketing content to present each listing at the highest standard.</li><li>Upload, update, and manage listings across portals and company platforms (Property Finder, Bayut, Dubizzle, company website, CRM).</li><li>Ensure all listing details (pricing, sizes, payment plans, service charges, facilities, handover dates) are accurate and consistently updated.</li><li>Generate and track inquiries driven from listings and collaborate with Sales Advisors to ensure leads are handled efficiently.</li><li>Maintain regular communication with owners regarding viewings, feedback, offers, and market conditions.</li><li>Assist in offer negotiation and closing processes when required, working closely with the sales team.</li><li>Maintain strict CRM hygiene and ensure all listings and activities are logged accurately.</li></ul>Qualifications &amp; Skills<ul><li>Experience in real estate listing management in the UAE is preferred.</li><li>Strong understanding of pricing strategies, market dynamics, and property evaluation.</li><li>Excellent communication and relationship-building skills with landlords and property owners.</li><li>Detail-oriented with strong organizational skills and ability to manage multiple listings.</li><li>Knowledge of online property portals and CRM systems (HubSpot preferred).</li><li>Fluency in English; additional languages (Arabic, Russian, etc.) are an advantage.</li><li>UAE driving license preferred.</li></ul>What We Offer<ul><li>Competitive commission structure</li><li>Access to premium marketing tools, portals, and CRM</li><li>Strong brand support and high-quality lead flow</li><li>Full admin and marketing support to manage listing creation</li><li>Professional growth opportunities in a fast-expanding brokerage</li></ul>Job Types: Full-time, Part-time, Permanent

Listing Agent

Etihad

<div>
 Synopsis
 
 
 
 
 Provide leadership and subject matter expertise within the Premium Contact Centre, ensuring the highest service delivery standards to Etihad&rsquo;s Premium customers. Support in daily operations, quality monitoring, and training of Premium Guest Relations Agents to uphold Etihad&rsquo;s premium brand promise and customer satisfaction goals.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Act as the first escalation point for complex or high-value customer cases requiring special handling or policy exceptions.
 </li>
 <li>
 Support and coach Premium Guest Relations Agents on call quality, tone, and service consistency aligned with Etihad&rsquo;s premium standards.
 </li>
 <li>
 Oversee queue performance and assist in managing service levels, call handling times, and adherence.
 </li>
 <li>
 Handle priority calls, VIP guests, and urgent situations with professionalism and discretion.
 </li>
 <li>
 Coordinate with key internal stakeholders such as Concierge, Chauffeur, and Airport Services teams to ensure end-to-end premium service continuity.
 </li>
 <li>
 Monitor and analyse daily performance reports, highlight trends, and recommend corrective actions.
 </li>
 <li>
 Support onboarding and ongoing training, sharing best practices and updates on policies, fares, and premium products.
 </li>
 <li>
 Maintain data accuracy in all systems and ensure compliance with security, data protection, and quality standards.
 </li>
 <li>
 Contribute to process improvements, scripting updates, and new initiatives that enhance the Premium Contact Centre experience.
 </li>
 <li>
 Stand in for the Supervisor when required to maintain operational continuity.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Minimum High School certification or anything above
 </li>
 <li>
 Previous contact centre work experience required.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Premium Guest Relations Team Lead

Explore 2764+ Call centre executive for owner association and property management in House Technical Support Section Head Jobs In Uae Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.