Operations Manager: Short - Term Rental Company

We are seeking a visionary and results-oriented Managing Director to take full ownership of the short-term rental company’s performance and expansion. This role is responsible for company-wide strategy, operations, team development, technology integration, financial health, and overall business growth. The ideal candidate will bring strong executive leadership in hospitality, real estate, or tech-driven property management, with deep knowledge of the short-term rental system.

Key Responsibilities

· Set the strategic direction, mission, and long-term goals of the short-term rental division.

· Build and lead a scalable, high-performance operational model that supports aggressive growth.

· Represent the company to owners, investors, key stakeholders, and strategic partners.

· Lead the acquisition and onboarding of new properties.

· Build and maintain owner relationships and investor confidence.

· Oversee daily operations across all departments: guest services, tech, sales, revenue, listings, and owner relations.

· Implement systems and processes to support rapid scaling and exceptional operational performance.

· Report directly to the CEO with regular updates on financials, KPIs, risks, and performance.

· Develop budgets, set pricing and revenue strategies, and ensure healthy cash flow and profitability.

· Build models for cost optimization, revenue forecasting, and investor reporting.

· Lead adoption of property tech systems: PMS (Property Management System), CRM, smart locks, channel managers, automation tools.

· Champion a data-driven approach across revenue management, customer feedback, and workflow efficiency.

· Build the leadership team, define KPIs, and create a performance-driven culture.

· Oversee recruitment, staff development, and long-term organizational design.

· Foster innovation, ownership, and customer-first thinking at all levels.

· Define and enforce service standards and guest experience benchmarks across the portfolio.

· Lead crisis response and ensure brand integrity across digital platforms and guest interactions.

· Shape the company’s public image and brand positioning in competitive markets.

· Ensure all operations adhere to local short-term rental laws, licensing, insurance, and safety requirements.

· Oversee legal contracts, vendor agreements, and risk management policies.

Qualifications:

· 10+ years of senior leadership experience in short-term rentals, hospitality, property tech, or real estate.

· Proven experience scaling operations and leading large, cross-functional teams.

· Strong with financial modelling, and strategic planning background.

· Deep knowledge of Airbnb, Booking.com, and digital hospitality platforms.

· Executive presence, negotiation skills, and stakeholder relationship management.

· MBA or advanced degree preferred.

• Job Type: Full-time

Job Type: Full-time