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call centre executive for owner association and property management

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

Nasm Property Investment LLC

Nasm Property Investment is seeking a motivated, results‑oriented Listing Agent to join our dynamic real estate team in Abu Dhabi. The ideal candidate will be responsible for sourcing new property listings, particularly for sale and rent, engaging property owners, and managing the full lifecycle of listings. The role involves building strong relationships, conducting market evaluations, and achieving targets with the support of our marketing team.Key Responsibilities<ul><li>Proactively call property owners / landlords to generate leads and secure listings for sale or rent.</li><li>Advise owners on pricing strategies using market research and comparative market analysis.</li><li>Prepare and present listing agreements and necessary documentation, ensuring compliance with relevant regulations in Abu Dhabi.</li><li>Publish and manage property listings on all major online portals (e.g., Bayut, Property Finder, Dubizzle) and internal CRM.</li><li>Maintain and update listing details: availability, price changes, documentation, photos.</li><li>Track leads &amp; follow‑ups, schedule showings, respond to owner/tenant inquiries, negotiate terms where needed.</li><li>Maintain accurate daily/weekly activity reports: calls made, listings secured, status of each listing.</li><li>Stay informed about market trends, developments, regulations, and competition in Abu Dhabi.</li></ul>Qualifications &amp; Skills<ul><li>Strong communication skills in English &amp; Arabic preferred.</li><li>Ability to cold‑call owners and negotiate with confidence.</li><li>Good understanding of Abu Dhabi real estate market: pricing trends, areas, regulations.</li><li>Well‑organized, detail oriented, able to manage multiple listings and tasks.</li><li>Comfortable using a CRM system, online portals, MS Office tools.</li><li>Self‑motivated, target‑driven, with a strong work ethic.</li></ul>What We Offer<ul><li>Base salary + attractive commission structure.</li><li>Performance incentives and rewards for meeting / exceeding targets.</li><li>Training and support from marketing, &amp; admin teams.</li><li>Opportunity for growth within the company.</li><li>Work in a professional, dynamic real estate environment.</li></ul>Job Type: Full-time

Listing Agent - English & Arabic Speaker

Property Shop Investment LLC

We&rsquo;re Hiring | Listing Lead Owner &ndash; Real EstateProperty Shop Investment is hiring an experienced Listing Lead Owner to manage and control our property listings portfolio.Job Responsibilities:<ul><li>Own and manage all property listings (sales &amp; leasing)</li><li>Generate and verify new listings from owners and agents</li><li>Ensure listing accuracy, compliance, and documentation</li><li>Control duplication and maintain listing quality</li><li>Upload and manage listings on CRM and property portals</li><li>Coordinate with sales and marketing teams for maximum exposure</li><li>Monitor listing performance and maintain updated inventory</li></ul>Requirements:<ul><li>Proven experience as a Listing Lead Owner or Listings Specialist in real estate</li><li>Strong knowledge of the UAE real estate market</li><li>Experience with CRM systems and property portals</li><li>Excellent communication and coordination skills</li><li>Attention to detail and ability to manage high listing volumes</li></ul>Why Join PSI?<ul><li>Work with one of the leading real estate companies</li><li>Professional growth and career development</li><li>Dynamic and supportive work environment</li></ul>Interested candidates may apply by sharing their CV.Job Type: Full-time

Listing Lead Owner

Providential Properties Management (Award Winning Real Estate in Abu Dhabi)

We are hiring: Call Center Executive - Abu DhabiProvidential Properties Management is a leading real estate company in Abu Dhabi, specializing in property sales, leasing, and investment opportunities. We are committed to delivering exceptional customer service and building long-term relationships with our clients. We are looking for a motivated and customer-focused Call Center Executive to join our team.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Provide accurate information about company projects, properties, and services.</li><li>Generate and qualify leads through calls and inquiries.</li><li>Maintain records of customer interactions in the CRM system.</li><li>Follow up on leads and schedule appointments for the sales team.</li><li>Resolve client inquiries, complaints, or direct them to the right department.</li><li>Ensure high levels of customer satisfaction through excellent communication.</li></ul>Job Requirements:<ul><li>Previous experience in a call center or customer service role (real estate experience is a plus).</li><li>Strong communication skills in English (Arabic or other languages are an advantage).</li><li>Excellent telephone etiquette and interpersonal skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with CRM systems is preferred.</li><li>Positive attitude, team spirit, and customer-first mindset.</li><li>UAE experience is a must.</li></ul>Salary Structure:Up to 4000 AED Send your cv to the following email:hr@providentialproperties.aeLocation: Al Ghaith Holding Tower, Life Pharmacy Building, 1st floor, Airport Road- Abu Dhabi.Job Type: Full-timePay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Real Estate Call Center Executive

Marriott International

<div>Additional Information 
Job Number25200516 
Job CategoryLoss Prevention &amp; Security 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Loss Prevention Officer | Aloft Abu Dhabi

Abu Dhabi Airports

<div>
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Senior Manager of Portfolio Management is in charge of overseeing the management of the project portfolio and ensuring that it aligns with the company's strategy and financial business plan. This role will have a significant impact on our company's success. The Senior Manager develops and implements portfolio management processes, establishes standards and reports, and presents the portfolio's status, prioritization, and challenges to Executive Management. Additionally, they provide support to the VP-PMO and the entire PMO team in delivering the best value to the organization.
 
 
 
 
 
 
 MAJOR AREAS OF RESPONSIBILITY
 
 
 
 
 
 <ul>
 <li>
 Manage the portfolio management process to ensure that it runs effectively and smoothly.
 </li>
 <li>
 Being a subject matter expert on portfolio management and, as such, is the chief architect and process owner of the portfolio management process supporting the design and development of the following organisational capabilities:
 </li>
 <li>
 Support Ideation &ndash; The goal is to collect the best ideas from the organisation to generate higher-quality projects.
 </li>
 <li>
 Work Intake &ndash; refers to supporting the business in developing a project proposal into a full business case and bringing it to the governance committees for review and ultimately a go/no-go capex investment decision.
 </li>
 <li>
 Phase&ndash;Gate enhances a governance structure for evaluating, authorising, and monitoring projects as they progress through the project lifecycle.
 </li>
 <li>
 Prioritisation &ndash; the process of evaluating project value to assign resources to the most critical projects and start work at the appropriate time including program/project complexity, strategic value and impact on existing portfolio.
 </li>
 <li>
 Portfolio Optimisation &ndash; refers to optimisation techniques used to identify the optimal grouping of projects that maximise the risk-adjusted portfolio value at a given budgetary level
 </li>
 <li>
 Portfolio Planning &ndash; the process to optimise the sequencing and timing of approved projects based on resource constraints and project interdependencies
 </li>
 <li>
 Resource Capacity Planning &ndash; the process of comparing future resource utilisation of project resources against available capacity to do work
 </li>
 <li>
 Portfolio Risk Management &ndash; assesses the risk nature of projects and manages portfolio-level risks, issues and lessons learned to proactively manage risk profile
 </li>
 <li>
 Portfolio Planning &ndash; develop and execute a stakeholder engagement plan and associated processes which incorporates Finance timelines and agreed inputs for the corporate capital budgeting process and
 </li>
 <li>
 Portfolio Communication &ndash; activities and processes to communicate about all aspects of project and portfolio progress with appropriate metrics to measure adoption.
 </li>
 <li>
 Project Portfolio Management system development &ndash; design the overall framework, develop the associated requirements with technology partners and manage the implementation roadmap for the project portfolio management system to enhance functionality, insights and integration.
 </li>
 <li>
 Portfolio Reporting and Analytics &ndash; processes to analyse and report against the forecast spend vs budget, value and progress of the portfolio
 </li>
 <li>
 Portfolio Value Management &ndash; processes to evaluate, measure, and track project benefits at the portfolio level
 </li>
 <li>
 Project Monitoring &ndash; processes to measure and track project health and performance to scope, change requests, schedule, budget and benefits
 </li>
 <li>
 Portfolio Governance &ndash; the decision-making process to select and prioritise project work
 </li>
 <li>
 Understand and analyse portfolio maturity and the organisation's level of sophistication, and develop and implement practical processes balancing robustness with creating organisational success.
 </li>
 <li>
 Hold people accountable for following the process and support organisational change management to help them adopt and effectively use it.
 </li>
 <li>
 Advocate and educate the organisation on portfolio management processes and implementation to increase portfolio value by establishing a centre of excellence.
 </li>
 <li>
 Communicate across the organisation about project and portfolio value, risk, performance, decisions related to projects and portfolios, and the portfolio management process.
 </li>
 <li>
 Demonstrate soft skills and executive presence to communicate with executive leadership and the organisation.
 </li>
 <li>
 Demonstrate a solid analytic skill set to analyse project and portfolio data and develop reports, dashboards, and analytics to support the portfolio governance team and the Central Project Management Office (PMO).
 </li>
 <li>
 Translate that portfolio information into actionable insights for senior leadership and establish a strategic portfolio plan.
 </li>
 <li>
 Monitor portfolio program progress and provide the governance levels with insights into where the portfolio is at risk in terms of scope, governance, time, cost and outcomes and/or benefits.
 </li>
 <li>
 Establishes and reports critical metrics, and KPIs for measuring portfolio performance
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is a must
 </li>
 <li>
 MBA from a top tier business school is preferred
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in building financial models and/or executing project portfolio planning
 </li>
 <li>
 Preferably having previous consulting experience with a top consulting house
 </li>
 </ul>
</div>

Senior Manager Portfolio Management

LAITH Electromechanical llc

Role Summary: Reports to: Facility Manager and accountable to the Operations Director. Responsible for ensuring 100% uptime of all critical systems within the data centre. Ensures compliance with internal KPIs such as Mean Time to Repair (MTTR), Power Usage Effectiveness (PUE), SLA adherence. Authority: Manage and direct site-level operations personnel including technicians and housekeeping staff. Initiate vendor call-outs, approve maintenance schedules, and escalate incidents to senior management. Allocate resources such as teams, tools, and training for critical activities and audit readiness. Duties &amp; Responsibilities: Lead daily operations of the data centre, ensuring all systems (electrical, mechanical, HVAC, fire safety) are functioning optimally. Conduct preventive and predictive maintenance to minimize downtime and extend asset life. Supervise shift teams and ensure 24/7 coverage. Ensure all staff are qualified and certified for their roles. Manage vendors and ensure scope of work is clearly defined, meeting response times and SLA requirements. Maintain and enforce housekeeping standards to prevent contamination and fire risks. Participate in incident investigations and root cause analysis for outages or operational failures. Implement corrective actions and update procedures accordingly. Documentation &amp; Reporting: Maintain a complete reference library of site documentation including As-built drawings, SOPs, MOPs, EOPs, configuration management procedures, load limits and operating set points. Submit daily, weekly, and monthly reports on system performance, maintenance activities, incident summaries, KPI tracking (uptime %, MTTR, deferred maintenance, etc.). Use BMS/DCIM, Power Monitoring Systems (PMS), and CMMS platforms to monitor infrastructure health, track work orders, analyse trends and performance metrics.Job Type: Full-timeWork Location: In person

Facility Engineer -Junior Level (Department: Facility Management)

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