case manager - dari/pashto Jobs in Ankara

case manager - dari/pashto

senior programme associate Jobs in Ankara

senior programme associate

case manager associate

Toll Group

At Toll, we move the businesses that move the world. Toll will manage and deliver a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants with the medical assessment process and subsequent travel to AustraliaAbout the RoleToll Group is seeking a detail-oriented and empathetic Case Management Associate (CMA) to join our Ankara Regional Service Centre as part of the Australian Government's Assisted Passage Program.In this important role, you'll provide administrative and coordination support to the Case Management team, helping ensure our clients &mdash; refugees and humanitarian entrants &mdash; receive safe, efficient, and compassionate assistance on their journey to Australia.You'll work closely with Case Managers, clients, and service providers to deliver superior customer service and operational support across all stages of the resettlement process.The Opportunity<ul><li>Provide high-quality administrative and coordination support to Case Managers handling end-to-end client cases.</li><li>Communicate professionally with clients, families, and advocates to ensure clear understanding of services and timelines.</li><li>Manage service appointments, subcontractor activations, and accurate data entry.</li><li>Support timely completion of reporting requirements.</li><li>Collaborate with Case Managers to ensure travel to Australia is arranged in line with policy and arrival windows.</li><li>Assist with activation and coordination of third-party service providers including medical, biometric, accommodation, and transit vendors.</li><li>Demonstrate cultural sensitivity and awareness of the political, religious, social, and humanitarian factors that affect clients and host communities.</li></ul>What You'll Need to Succeed<ul><li>Proven experience in office administration, ideally within a case management or similar coordination environment.</li><li>Strong customer service background in a large or complex organisation.</li><li>Proficiency in Microsoft Outlook, Word, and Excel.</li><li>Ability to learn quickly and become technically proficient with in-house software (training provided).</li><li>Fluency in Turkish, English, and Arabic is required.</li><li>Strong attention to detail and ability to maintain accuracy under pressure.</li><li>Commitment to delivering exceptional service in fast-paced, multicultural settings.</li></ul>Why Join Toll<ul><li>Contribute to a meaningful humanitarian mission that changes lives.</li><li>Be part of a supportive, global organisation with a strong commitment to integrity and care.</li><li>Access professional development through Toll's accredited in-house training programs.</li><li>Work within a diverse, collaborative, and purpose-driven team.</li></ul>If you're passionate about helping others, thrive in a dynamic environment, and have strong administrative and communication skills, we'd love to hear from you.Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>

Case Manager Associate

solarVis

<div>
 
 
 About SolarVis
 
 
 
 SolarVis is a dynamic, fast-growing B2B SaaS startup revolutionizing the sustainable energy landscape. We are leading the digital transformation of the energy value chain by offering innovative software solutions that streamline the sales and marketing processes of businesses installing electrification products such as solar systems, EV chargers, batteries, and heat pumps. Think of us as the&nbsp;
 
 Salesforce and SAP of Sustainable Energy.
 
 
 
 
 
 
 
 About the Position
 
 
 
 As a rapidly growing company, solarVis is looking for a
 
 Marketing Specialist
 
 to join our team in our Ankara office, located in the relaxed and vibrant environment of ODT&Uuml; TEKNOKENT CoZone, to help scale solarVis from 1 to 100.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Execute the multi-channel content strategy for solarVis (social media, blogs, newsletters, website content, webinars, case studies, email marketing).
 </li>
 <li>
 Collaborate with product and sales teams to produce clear and engaging product updates and training materials that support customer education, feature adoption and retention.
 </li>
 <li>
 Manage project coordination and communication across marketing workflows with external stakeholders such as outsourced service providers, marketing partners and other third-party collaborators.
 </li>
 <li>
 Manage the end-to-end content calendar and regularly align with the management team on content direction, tone and messaging across all platforms.
 </li>
 <li>
 Collaborate with the Growth Manager to create and optimize marketing assets across formats such as social posts, short-form videos, ad creatives and webinar materials.
 </li>
 <li>
 Use AI-assisted tools and automation flows to scale content creation and distribution efficiently.
 </li>
 <li>
 Track content performance and KPIs and continuously improve based on analytics.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Based in Ankara, T&uuml;rkiye.
 </li>
 <li>
 +1 year of experience in marketing or content marketing, preferably in a tech or B2B SaaS environment.
 </li>
 <li>
 Strong copywriting and storytelling skills in English.
 </li>
 <li>
 Solid understanding of SEO, AEO and keyword research.
 </li>
 <li>
 Familiarity with content automation, AI tools and emerging content trends.
 </li>
 <li>
 Ability to contribute to email nurturing flows and content-driven drip campaigns.
 </li>
 <li>
 Proactive, creative and self-driven mindset with the ability to ideate, execute and measure.
 </li>
 <li>
 Understanding of visual and video content creation processes.
 </li>
 <li>
 Ability to turn product data and customer insights into compelling stories.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Understanding of growth funnels and conversion-oriented content.
 </li>
 <li>
 Basic familiarity with visual and short-form video creation tools (e.g., Figma, Canva, CapCut, Adobe Express).
 </li>
 <li>
 Knowledge of automation tools (Zapier, n8n, Make etc.) for scaling content workflows.
 </li>
 <li>
 Experience with CRM and analytics tools.
 </li>
 <li>
 Experience with CMS platforms (WordPress, Webflow etc.)
 </li>
 <li>
 Familiarity with platforms such as G2, Capterra or similar B2B review ecosystems.
 </li>
 </ul>
 
 
 
 
 
 We Offer
 
 
 <ul>
 <li>
 Shape the future of solarVis&rsquo; global brand
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 Private medical insurance
 </li>
 <li>
 Modern toolstack access and full tech equipment support
 </li>
 <li>
 A mission-driven, collaborative and flexible work environment
 </li>
 <li>
 Room to lead and own key projects from the ground up
 </li>
 </ul>
 
 
 
 
 
 Hiring Process
 
 
 <ul>
 <li>
 
 Phone Call:
 
 A short conversation with our Growth Manager to assess initial fit.
 
 (15 mins)
 
 </li>
 <li>
 
 Interview with Founders:
 
 Focused on your background, mindset, and expectations.
 
 (30 mins)
 
 </li>
 <li>
 
 Case Study:
 
 A take-home business case to understand your approach.
 
 (7 days to complete)
 
 </li>
 <li>
 
 Case Presentation:
 
 A detailed walkthrough of your solution and thought process with the leadership team.
 
 (60 mins)
 
 </li>
 <li>
 
 Offer Stage:
 
 Final alignment and offer delivery.
 </li>
 </ul>
</div>

Marketing Specialist

At Toll, we move the businesses that moves the world. Toll will manage and deliver a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants with the medical assessment process and subsequent travel to AustraliaAbout the RoleToll Group is seeking a compassionate and organised Case Manager to support the Australian Government&rsquo;s Assisted Passage Program, helping refugees and humanitarian entrants resettle in Australia.In this vital role, you&rsquo;ll manage client cases from start to finish &mdash; coordinating logistics, liaising with international agencies, and ensuring each journey is handled with care and professionalism. This is an opportunity to make a real difference in people&rsquo;s lives while working in a global, purpose-driven organisation.What You&rsquo;ll Do<ul><li>Manage end-to-end case files in line with Assisted Passage Program policy.</li><li>Keep clients, families, and advocates informed about the process and key milestones.</li><li>Apply Home Affairs requirements accurately and proactively.</li><li>Maintain cultural and situational awareness when working across diverse communities.</li><li>Work closely with onshore teams to coordinate travel to Australia.</li><li>Activate and oversee third-party services (medical, biometric, accommodation, transit).</li><li>Resolve service issues and escalate risks where necessary.</li><li>Collaborate with humanitarian partners (UNHCR, IOM, ICRC, UNICEF, MSF) and local authorities for client support and documentation.</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience in case management, customer service, administration, and/or logistics or a similar in large or complex organisations.</li><li>Experience in refugee services, humanitarian aid, global mobility, insurance, or travel is a bonus but not essential.</li><li>Fluency and excellent communication skills in both English, Turkish, and other preferred languages &mdash; written and verbal &mdash; with cultural sensitivity.</li><li>Confident user of Microsoft Outlook, Word, and Excel.</li><li>Ability to become proficient with inhouse software (training provided).</li><li>Language required: Fluency in Dari and knowledge of Pashto highly recommended.</li><li>Adaptable, empathetic, and able to make sound decisions under pressure.</li></ul>Qualifications &amp; Requirements<ul><li>Must have full legal working rights in T&uuml;rkiye.</li><li>Must meet employment suitability and background requirements.</li></ul>Why Join Toll<ul><li>Be part of a global logistics and humanitarian support organisation with real social impact.</li><li>Work alongside experienced professionals dedicated to safety, integrity, and care.</li><li>Receive access to in-house training and development through Toll&rsquo;s accredited programs.</li></ul>If you&rsquo;re passionate about helping others and thrive in a dynamic, multicultural environment, we&rsquo;d love to hear from you.Job Type: Full-timeApplication Question(s):<ul><li>Do you have full legal working rights in T&uuml;rkiye without needing sponsorship?</li></ul>Language:<ul><li>Dari (Required)</li><li>Pashto (Preferred)</li></ul>

Case Manager - Dari/Pashto

<div>
 
 About Toll Group
 
 
 
 At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge &ndash; big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post &mdash; www.tollgroup.com
 
 
 Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.
 
 
 
 The Role
 
 
 
 We are looking for an
 
 Operations Manager
 
 based in Ankara who will own and lead core operational functions including, regional service delivery elements, operational escalations, KPI performance and service recovery processes.
 
 
 Toll is proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa clients. These services support the medical assessments and subsequent travel to Australia. As an
 
 Operations Manager
 
 you will lead a team of logistics staff who operate in the field, including those who are airport based to ensure that services are delivered effectively and appropriately.
 
 
 As a senior member of the regional team, you will directly support the Regional Manager with overall Assisted Passage Program deliverables and be a recognised 2IC supporting your region.
 
 
 
 To be successful in this role you will likely have:
 
 
 
 <ul>
 <li>
 Comprehensive awareness of Refugee &amp; Humanitarian resettlement operations and/or the delivery of services to refugees in long term host country environments
 </li>
 <li>
 Experience with leading case management &amp; service delivery teams in large organisations in cross border environments
 </li>
 <li>
 Experience with identifying and resolving service delivery issues or failures
 </li>
 <li>
 Broad experience working within global organisations (commercial or non-profit) including the management of client deliverables
 </li>
 <li>
 Practical experience of leading operational teams in the delivery of support services to refugees.
 </li>
 <li>
 Practical experience of managing risks and implementing strategies to mitigate those risks
 </li>
 <li>
 Previous experience in delivering services within a Child Safeguarding Framework
 </li>
 <li>
 Current or previous experience at leading, motivating and managing diverse teams across multiple locations
 
 
 </li>
 </ul>
 
 What moves you?
 
 
 
 At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
 
 
 Are you excited about this role but are concerned you don&rsquo;t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you&rsquo;re interested in this role but your past experience doesn&rsquo;t align perfectly then please talk to us &ndash; you may be just the right candidate for this or other roles we have coming up.
 
 
 At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
 
 
 To find out more about us visit www.careers.tollgroup.com
 
 
 You must be entitled to work in T&uuml;rkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.
</div>

Operations Manager Türkiye & Central Asia

eStoreLabs

<div>
 We are
 
 eStoreLabs
 
 , a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.
 
 
 Role Description
 
 
 <ul>
 <li>
 Managing and optimizing online product catalog to increase visibility and conversions on the e-retailers' platforms,
 </li>
 <li>
 Implementing an effective SEO strategy, including content optimization and excellent mastery of conversion-oriented copywriting.
 </li>
 <li>
 Ensuring the optimization of eCommerce visuals produced by clients, ensuring their quality, compliance (e.g. following the regulations), ability to convert.
 </li>
 <li>
 Contributing to the development of the global eCommerce strategy, in collaboration with the various internal teams (marketing, data, purchasing and supply).
 </li>
 <li>
 Ensuring regular analytical monitoring of eCommerce performance (KPIs, reporting, recommendations).
 </li>
 <li>
 Analyzing performance data, doing research, audits, competition analysis, developing eCommerce strategies, and making recommendations for changes based on data-driven insights
 </li>
 <li>
 Supporting in Localization of global content
 </li>
 <li>
 Implementation of the content at eretailers + retail management / case management (upload to Vendor Central, corrections and tracking of the implementation process, case processing)
 </li>
 <li>
 Conducting client status and meetings, communication to local retailers in alignment with e-KAM (e.g. retailer-specific adjustments, communication to contact persons in retail or upload to retail portals tbc)
 </li>
 <li>
 Being up to date with eCommerce trends
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven experience as an eMerchandiser Specialist or similar role.
 </li>
 <li>
 Mastery of reatil SEO, including optimizing, copywriting, metadata management and best practices in product indexing, and knowledge of SEO tools and methodologies.
 </li>
 <li>
 Good knowledge of omnichannel and quick commerce
 </li>
 <li>
 Solid skills in eMerchandising, structuring the offer and optimizing product visuals.
 </li>
 <li>
 Analytical mindset, autonomy, and ability to work in coordination with multidisciplinary teams.
 </li>
 <li>
 Excellent understanding of digital marketing concepts and best practices.
 </li>
 <li>
 Significant work experience in the retail or FMCG sector, with a strong focus on food products.
 </li>
 <li>
 In-depth technical knowledge of Turkish eRetailers, especially FMCG ones (Migros, Trendyol, Amazon, Hepsiburada)
 </li>
 <li>
 Analytical and project management skills
 </li>
 <li>
 Team player with excellent communication skills
 </li>
 <li>
 Positive attitude and problem-solving mindset
 </li>
 <li>
 Assertiveness and courage in presenting your ideas
 </li>
 <li>
 Availability 4h a day, Monday to Friday, 8am to 12pm
 </li>
 <li>
 Advanced Turkish level - C1+
 </li>
 <li>
 Advanced English level - C1+
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Cooperation based on a B2B contract or contract of service through the professional Deel platform for international cooperation
 </li>
 <li>
 26 paid days off from service provision plus Bank holidays as paid days off
 </li>
 <li>
 Opportunity to work with international brands and to participate in exciting global project
 </li>
 <li>
 Remote work in exciting and friendly work environment
 </li>
 <li>
 International team without rigid corporate rules
 </li>
 <li>
 Training in eCommerce and development opportunities
 </li>
 <li>
 Yearly performance bonus
 
 
 </li>
 </ul>
 Recruitment Process
 
 
 <ul>
 <li>
 Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
 </li>
 <li>
 Step 2 Recruitment interview with HR person
 </li>
 <li>
 Step 3 Recruitment interview with a direct manager
 </li>
 <li>
 Step 4 Preparing and presenting recruitment task
 
 
 </li>
 </ul>
 
 Please provide your CV in English.
 
 
 
 
 We look forward to receiving your application!
 
</div>

Senior Digital Merchandiser | Half Time | eRetailers | FMCG

Parexel

<div>Key Accountabilities: 
Site Management Responsibilities<ul><li>
Contributes to the selection of potential investigators.</li><li>
In some countries, as required, SrCRAs are accountable for study start-up and regulatory maintenance. Tasks may include Site Qualification Visits, collection, preparation, review and tracking of documents for the application process; submission of proper application/documents to EC/IRB and to Regulatory Authorities for start-up and for the duration of the study.</li><li>
Trains, supports, and advises Investigators and site staff in study related matters, including Risk Based Quality Management (RbQM) principles.</li><li>
Confirms that site staff have completed and documented the required training appropriately, including ICH-GCP training, prior to and for the duration of the study. Ensures the sites are always inspection ready.</li><li>
Actively participates in Local Study Team (LST) meetings.</li><li>
Contributes to National Investigators meetings, as applicable.</li><li>
Initiates, monitors, and closes study sites in compliance with Client Procedural Documents. Shares information on patient recruitment and study site progress (site quality/performance) within the LST.</li><li>
Drives performance at the sites. Proactively identifies and ensures timely resolution to study-related issues and escalates them as appropriate.</li><li>
Updates CTMS and other systems with data from study sites as per required timelines.</li><li>
Manages study supplies (Investigator Site File (ISF), etc.), drug supplies and drug accountability at study site. Prepares study drug for destruction, if applicable.</li><li>
Performs monitoring visits (remote and onsite), as well as remote data checks, in accordance with the timelines specified in the study specific Monitoring Plan. If required, determines and discusses with LSAD the correct timing and type of visits.</li><li>
Performs Source Data Review (SDR), Case Report Form (CRF) review and Source Data Verification (SDV), in accordance with the Monitoring Plan.</li><li>
Performs regular Site Quality Risk Assessments and adapts monitoring intensity accordingly during the study.</li><li>
Ensures data query resolution in a timely manner.</li><li>
Works with data management to ensure robust quality of the collected study data.</li><li>
Ensures accurate and timely reporting of Serious Adverse Events and their follow ups.</li><li>
Prepares and finalizes monitoring visit reports in CTMS and provides timely feedback to the Principal Investigator, including follow-up letter, within required timelines and in line with Client SOP.</li><li>
Follows up on outstanding actions with study sites to ensure resolution in a timely manner.</li><li>
Follows quality issue processes by escalating systematic or serious quality issues, data privacy breaches, Clinical Study Protocol (CSP) or ICH-GCP compliance issues to Local Management and/or Clinical Quality Management (CQM) as required.</li><li>
Assists site in maintaining inspection ready ISF.</li><li>
Prepares for and collaborates with the activities associated with audits and regulatory inspections in liaison with LSAD and Clinical Quality Associate Director (CQAD).</li><li>
Ensures timely collection/uploading of essential documents into the eTMF in accordance with ICHGCP, Client SOPs and local requirements. Supports/participates in regular QC checks performed by LSAD or delegate.</li><li>
 Ensures that all study documents under their responsibility (i.e., site documents, relevant communications, etc.) are available and ready for final archiving and completion of local part of the eTMF.</li><li>
Provides feedback on any research related information including sites/investigators/competing studies that might be useful for the local market.</li><li>
Collaborates with local Medical Scientific Liaisons (MSLs) as directed by LSAD or line manager</li></ul> 
Compliance with Sponsor Standards<ul><li>
Ensures compliance with the Client&rsquo;s Code of Ethics and company policies and procedures relating to people, finance, technology, security, and SHE (Safety, Health and Environment).</li><li>
Ensures compliance with local, national, and regional legislation, as applicable.</li><li>
Completes timesheets accurately as required</li></ul> 
Compliance with Parexel Standards<ul><li>
Complies with required training curriculum.</li><li>
Completes timesheets accurately as required.</li><li>
Submits expense reports as required.</li><li>
Updates CV as required.</li><li>
Maintains working knowledge of and complies with Parexel/Client processes, ICH-GCPs and other applicable requirements.</li></ul>
Skills (Essential):<ul><li>
Excellent attention to detail.</li><li>
Good written and verbal communication skills.</li><li>
Good collaboration and interpersonal skills.</li><li>
Good negotiation skills.</li><li>
Proficient in written and spoken English language required.</li><li>
Fluency in local language(s) required.</li></ul>
Skills (Desirable):<ul><li>
Ability to work in an environment of remote collaborators. Manages change with a positive approach for self, team and the business. Sees change as an opportunity to improve performance and add value to the business.</li><li>
Ability to look for and champion more efficient and effective methods/processes of delivering quality clinical trials with reduced budget and in less time.</li><li>
Good analytical and problem-solving skills.</li><li>
Demonstrates ability to prioritize and manage multiple tasks with conflicting deadlines.</li><li>
Ability to understand the impact of technology on projects and to use and develop computer skills while making appropriate use of systems/software in an e-enabled environment.</li><li>
Team oriented and flexible; ability to respond quickly to shifting demands and opportunities Knowledge and Experience (Essential):</li><li>
Excellent knowledge of international guidelines ICH-GCP, basic knowledge of GMP/GDP. &bull; Good knowledge of relevant local regulations.</li><li>
Good medical knowledge and ability to learn relevant Client Therapeutic Areas.</li><li>
Basic understanding of the drug development process.</li><li>
Good understanding of Clinical Study Management including monitoring, study drug handling and data management.</li></ul> 
Knowledge and Experience (Desirable):<ul><li>
Familiar with risk-based monitoring approach including remote monitoring.</li><li>
Good cultural awareness.</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s degree in related discipline, preferably in life science, (or equivalent adapted to local country market needs), that supports skills and capabilities of the position and ensures successful conduct of responsibilities and appropriate interactions with internal and or external customers.</li></ul>
Other:<ul><li>
Ability to travel nationally/internationally as required.</li><li>
Valid driving license per country requirements, as applicable</li></ul> 

#LI-REMOTE</div>

Senior Clinical Research Associate - FSP

SEBİT

<div>
 
 
 About Sebit
 
 
 
 SEB&Idot;T has sucessfully launched and managed several EdTech products and services since 36 years, where Raunt, Vitamin, VCloud, H&inodot;zl&inodot;go, Adaptive Curriculum are among the recognized brands. Our products are composed of comprehensive platforms as well as rich interactive content for K-12.
 
 
 
 
 
 
 
 
 
 About Role
 
 
 
 One of the most important part of the product management process is the service design and user experience design following through business analysis. We are expanding our team for this purpose to make sure all the functions within the product lifecycle work together smoothly to deliver an excellent user experience.
 
 
 
 We are now looking for capable and ambitious team-mates to apply design thinking methods with a data-driven mindset to build and manage exceptional products.
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Working closely with Senior Management, Sales, Marketing and Business Development teams to identify key requirements for new products and services.
 </li>
 <li>
 Being in continuous contact with internal/external customers and act as the voice of customer within the company.
 </li>
 <li>
 Transform newly defined business needs or changes into scenarios, workflows, use cases / user stories, wireframes.
 </li>
 <li>
 Lead product teams by involving in problem solving, scoping, planning, and product delivery.
 </li>
 <li>
 Defining and managing the team&rsquo;s product backlog.
 </li>
 <li>
 Effectively prioritizing requirements based on factors such as business value, cost, effort and time constraints.
 </li>
 <li>
 Contributing to user research and user experience studies.
 </li>
 <li>
 Contributing to user acceptance testing (UAT) to ensure product or feature meets all requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related fields ( Industrial Engineering, Management Information Systems, Educational Technology, Computer Engineering, etc.)
 </li>
 <li>
 At least 3 years of working experience as a Business Analyst, Product Owner, Product Manager, or Service Designer.
 </li>
 <li>
 Preferred working experience of B2B/B2C EdTech products or domain knowledge.
 </li>
 <li>
 Strong analytical, problem solving, stakeholder management, negotiation and decision making skills.
 </li>
 <li>
 Design thinking and data-driven mindset.
 </li>
 <li>
 Hands-on experience in creating user scenarios/stories, use case diagrams/documents, workflows, service blueprint, wireframes.
 </li>
 <li>
 Excellent command and hands-on experience of tools such as Miro, Balsamiq, Redmine, Jira etc.
 </li>
 <li>
 Good understanding of analytical reports to monitor product performances and customer journey metrics with tools such as Google Analytics, Power BI vs.
 </li>
 <li>
 Advanced command of written and spoken English.
 </li>
 </ul>
 
 
 
 
 
 
 
 All candidates are expected to be proactive and result oriented, self-learner, open to new technologies and should have excellent teamwork and communication skills, should demonstrate ability to work independently with minimal supervision.
 
 
 
 
 
 Male applicants must have completed military service or postponed at least until 2028.
 
</div>

Business Analyst / Sr. Business Analyst

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