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operations manager

center manager

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Concentrix

<div>
 Job Title:
 
 
 Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
 
 
 
 Job Description
 
 
 
 The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 </li>
 <li>
 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 </li>
 <li>
 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
 </li>
 <li>
 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 </li>
 <li>
 Create and maximize relationships with client partners
 </li>
 <li>
 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 </li>
 <li>
 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 </li>
 <li>
 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 </li>
 <li>
 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 </li>
 <li>
 Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
 </li>
 <li>
 Attend business reviews with the client
 </li>
 <li>
 Handle a team of team leaders
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Bachelor Degree in related field with more than 3 years of experience.
 </li>
 <li>
 Call center experience within real estate sector preferred
 </li>
 <li>
 Bilingual English (B2 + level ) and Arabic speaker .
 </li>
 <li>
 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 </li>
 <li>
 Work well under pressure and follow through on items to completion while maintaining professional demeanor
 </li>
 <li>
 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 </li>
 <li>
 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 </li>
 <li>
 Demonstrated ability to mentor, coach and provide direction to a team of employees
 </li>
 <li>
 Willingness to work a flexible schedule
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581852
 
</div>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Marriott International

Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.
Ensure effective financial performance of the center.
Drive overall guest and associate satisfaction across the operation.
Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.
Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.
Coordinate internal planning and leadership of all aspects of center operations.
Support administration of policies, procedures, systems, and compliance with safety standards.
Drive achievement of call center sales goals including conversion rates and revenue per call.
Participate in the sales process and build relationships with key customers and property partners.
Identify and implement cross-selling and upselling strategies to enhance performance.
Benchmark center metrics against "best in class" standards and adopt best practices.
Lead and support a team of managers and associates with a focus on career development.
Foster a culture of service excellence and accountability.
Provide coaching, mentorship, and recognition to drive strong performance.
Support cross-functional collaboration with other contact centers and departments.
Maintain consistent communication with leadership and team members.
Lead regular departmental meetings and implement performance feedback mechanisms.
Oversee site safety and cleanliness in line with ergonomic and emergency policies.
Ensure the contact center is compliant with all Marriott standards and local laws.
Actively participate in quality improvement efforts and associate engagement initiatives.
Monitor and resolve payroll, attendance, and scheduling concerns.
Promote a professional and positive work environment.
Serve as liaison to senior leadership, owner relations, and property teams.
Champion strong communication, alignment, and transparency across teams.
Represent the center on global and regional initiatives, meetings, and programs.
Support other duties as assigned by the Area Director of Operations EMEA/CALA.

Site Leader CEC

Amazon

<div>
 
 Description
 
 
 
 Amazon strives to consistently delight customers by efficiently delivering products all over the world. Our teams possess a wide range of skills and expertise, from business analysis and inventory management to engineering. With so many Fulfilment Centers (FC) and Delivery Stations worldwide, Amazon is growing at a pace that requires the very best talent to be brought in to our company to help us continue to make history.
 
 
 Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow&rsquo;s problems today? Then we have an opportunity just for you! We&rsquo;re seeking an Area Manager to join our dynamic Fulfillment Center/Sort Center/Delivery stations. Our Fulfillment Centers are at the heart of Amazon&rsquo;s rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us. About the role and responsibilities: You&rsquo;ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. In the logistics team you enter and lead, we&rsquo;ll be entrusting a team of approximately 80 to 120 associates to you. You&rsquo;ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you&rsquo;ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
 
 
 While you achieve this, you&rsquo;ll ensure motivation, engagement and performance:
 
 
 <ul>
 <li>
 You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards,
 </li>
 <li>
 You&rsquo;ll lead cross-functional teams, tasked with solving operational problems,
 </li>
 <li>
 You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality,
 </li>
 <li>
 You&rsquo;ll maintain inventory accuracy,
 </li>
 <li>
 You&rsquo;ll strive to improve and streamline processes,
 </li>
 <li>
 You&rsquo;ll become a subject matter expert on larger FC processes and activities,
 </li>
 <li>
 You&rsquo;ll actively share and promote best practices with your colleagues and network
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 In this position, you will take care of a team or a process as soon as you start. Our culture is very learn-by-doing oriented; you will take control of your career.
 
 
 Guiding by example, you&rsquo;ll be responsible for the training and integration of your team, while progressively improving progress. This symbiotic relationship also makes this position even more rewarding and impactful, as you strive for excellence together with the team you supervise.
 
 
 You&rsquo;ll exercise sound judgement, making sure progress and targets are realistic and achievable. And it&rsquo;ll be worth it; the impact you could have, within one of the world&rsquo;s biggest, most innovative companies, won&rsquo;t go unnoticed. With us, you can have a hand in creating the future of operations and logistics.
 
 
 Alongside positive leadership, the ideal Area Manager keeps the bigger picture goals in mind:
 
 
 You&rsquo;ll need to safeguard your team&rsquo;s safety while at work
 
 
 You&rsquo;ll uphold Amazon&rsquo;s high standards of quality
 
 
 You&rsquo;ll demonstrate problem-solving and analytical capabilities
 
 
 And, last but not least: you&rsquo;ll strive to improve and streamline processes
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 You hold a degree in logistics, business administration, or in a related field, or you have an equivalent qualification
 </li>
 <li>
 A strong team player, you thrive when working with others
 </li>
 <li>
 You&rsquo;re a natural at motivating others around you
 </li>
 <li>
 You demonstrate problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes isn&rsquo;t a problem for you
 </li>
 <li>
 You&rsquo;re a quick thinker, able to act decisively in a fast-paced environment
 </li>
 <li>
 You&rsquo;re willing and able to work to flexible schedules and shifts: you always commit the time required to get the job done.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 </li>
 <li>
 Degree in Engineering, Operations, or Supply Chain is a plus.
 </li>
 <li>
 </li>
 <li>
 Ability to thrive in an ambiguous environment.
 </li>
 <li>
 </li>
 <li>
 Adapt at analytical work and the ability to motivate others in a deadline-driven environment
 </li>
 <li>
 </li>
 <li>
 Basic understanding of Lean and Six Sigma.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A3115490
</div>

Area Manager, Fulfilment Center

<div>Additional Information 
Job Number25179411 
Job CategoryReservations 
LocationMiddle East GSO, Emaar Square 6, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Position Summary 
The Site Leader holds full responsibility for the overall performance, leadership, and strategic direction of the contact center. This role partners closely with the Leadership Team to deliver strong performance in areas such as sales, guest and associate satisfaction, revenue generation, financial management, and operations. As a key business leader, the Site Leader cultivates strong relationships with properties, regional teams, and owners, serving as the principal interface for hotel partners.
Key Responsibilities
Operational Leadership<ul>
<li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
<li>Ensure effective financial performance of the center.</li>
<li>Drive overall guest and associate satisfaction across the operation.</li>
<li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
<li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
<li>Coordinate internal planning and leadership of all aspects of center operations.</li>
<li>Support administration of policies, procedures, systems, and compliance with safety standards.</li></ul>
Sales and Revenue Generation<ul>
<li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
<li>Participate in the sales process and build relationships with key customers and property partners.</li>
<li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
<li>Benchmark center metrics against &quot;best in class&quot; standards and adopt best practices.</li></ul>
Leadership and Team Management<ul>
<li>Lead and support a team of managers and associates with a focus on career development.</li>
<li>Foster a culture of service excellence and accountability.</li>
<li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
<li>Support cross-functional collaboration with other contact centers and departments.</li>
<li>Maintain consistent communication with leadership and team members.</li>
<li>Lead regular departmental meetings and implement performance feedback mechanisms.</li></ul>
Quality, Compliance &amp; Safety<ul>
<li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
<li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
<li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
<li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
<li>Promote a professional and positive work environment.</li></ul>
Stakeholder Management<ul>
<li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
<li>Champion strong communication, alignment, and transparency across teams.</li>
<li>Represent the center on global and regional initiatives, meetings, and programs.</li>
<li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li></ul>
Candidate Profile
Required Experience &amp; Skills<ul>
<li>Minimum 12 months of experience in a customer service or sales environment.</li>
<li>12&ndash;18 months of supervisory or management experience preferred.</li>
<li>Demonstrated leadership experience with a track record of team development.</li>
<li>College degree preferred.</li>
<li>Proven ability to lead in a dynamic, fast-paced environment.</li>
<li>Strong written and verbal communication skills.</li>
<li>Working knowledge of Microsoft Office, reservations systems, and reporting tools.</li>
<li>Comfortable presenting to large groups and executive leadership.</li>
<li>Analytical mindset with ability to interpret financial reports and center metrics.</li>
<li>Proven success with performance improvement and change management.</li></ul>
Preferred Qualifications<ul>
<li>Experience in a hospitality contact center or reservations environment.</li>
<li>Familiarity with Marriott brands and systems.</li>
<li>Fluency in English; additional language(s) a plus.</li></ul>
Critical Competencies<ul>
<li>Leadership &amp; People Development</li>
<li>Sales &amp; Revenue Optimization</li>
<li>Stakeholder Relationship Management</li>
<li>Communication &amp; Conflict Resolution</li>
<li>Operational Execution &amp; Planning</li>
<li>Organizational Learning &amp; Technical Expertise</li></ul>
Why Join Marriott International? 
At Marriott, you join a global community dedicated to creating exceptional guest experiences. As Site Leader, you will have the opportunity to shape the performance of a dynamic contact center team and contribute to our culture of excellence, service, and growth. We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30+ hotel brands in over 8,000 locations worldwide.
Marriott International has been recognized as one of Fortune&rsquo;s 100 Best Companies to Work For&trade; in Europe 2025 by Great Place to Work&reg;. This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
If you're ready to lead with purpose, drive high performance, and build strong connections in a global organization, we invite you to apply today.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Site Leader CEC Dubai

Operational Leadership
<ul>
 <li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
 <li>Ensure effective financial performance of the center.</li>
 <li>Drive overall guest and associate satisfaction across the operation.</li>
 <li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
 <li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
 <li>Coordinate internal planning and leadership of all aspects of center operations.</li>
 <li>Support administration of policies, procedures, systems, and compliance with safety standards.</li>
</ul>
Sales and Revenue Generation
<ul>
 <li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
 <li>Participate in the sales process and build relationships with key customers and property partners.</li>
 <li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
 <li>Benchmark center metrics against "best in class" standards and adopt best practices.</li>
</ul>
Leadership and Team Management
<ul>
 <li>Lead and support a team of managers and associates with a focus on career development.</li>
 <li>Foster a culture of service excellence and accountability.</li>
 <li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
 <li>Support cross-functional collaboration with other contact centers and departments.</li>
 <li>Maintain consistent communication with leadership and team members.</li>
 <li>Lead regular departmental meetings and implement performance feedback mechanisms.</li>
</ul>
Quality, Compliance &amp; Safety
<ul>
 <li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
 <li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
 <li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
 <li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
 <li>Promote a professional and positive work environment.</li>
</ul>
Stakeholder Management
<ul>
 <li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
 <li>Champion strong communication, alignment, and transparency across teams.</li>
 <li>Represent the center on global and regional initiatives, meetings, and programs.</li>
 <li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li>
</ul>

Explore 3931+ Center manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

3931 center manager jobs IN Dubai United Arab Emirates

Call Center Manager

Call Center Supervisor

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Site Leader CEC

Area Manager, Fulfilment Center

Site Leader CEC Dubai

Site Leader CEC Dubai