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channel sales manager

FTT Group of Companies

<p><b>We are seeking a dynamic and results-driven Channel Salesman to manage and grow our network of distributors, resellers, and channel partners for IT cables.</b></p><p><b>Key Responsibilities:</b></p><ul><li><b>Identify, onboard, and maintain relationships with distributors, resellers, and retail partners.</b></li><li><b>Promote and sell a wide range of IT cable products</b></li><li><b>Achieve monthly and quarterly sales targets through effective channel management.</b></li><li><b>Regularly visit partners to ensure product availability, visibility, and promotional support.</b></li><li><b>Negotiate pricing, discounts, and commercial terms with partners within defined margins.</b></li><li><b>Coordinate with logistics and warehouse teams to ensure timely deliveries.</b></li><li><b>Monitor competitor activities, pricing, and promotions in the market.</b></li><li><b>Conduct product training and marketing support to boost sales at channel partner locations.</b></li><li><b>Prepare and submit daily/weekly sales reports and forecast data to the Sales Manager.</b></li><li><b>Attend trade shows, exhibitions, and industry events to promote brand visibility.</b></li></ul><p><b>Requirements:</b></p><ul><li><b>Proven experience (2&ndash;5 years) in channel sales, preferably in IT hardware or cables.</b></li><li><b>Strong knowledge of structured cabling, passive components, and consumer electronics accessories.</b></li><li><b>Excellent communication, negotiation, and interpersonal skills.</b></li><li><b>Ability to work independently and manage multiple accounts.</b></li><li><b>Valid Bahrain driving license (if applicable).</b></li><li><b>Proficiency in Microsoft Office; ERP knowledge is an advantage.</b></li></ul><p><b>Preferred Qualities:</b></p><ul><li><b>Self-motivated and target-oriented.</b></li><li><b>Strong network within the IT hardware distribution or retail market.</b></li><li><b>Familiarity with regional markets in the Bahrain.</b></li></ul><p>Job Type: Full-time</p><p>Work Location: On the road</p><p>Application Deadline: 01/11/2025<br/>Expected Start Date: 01/11/2025</p>

Channel Sales Manager

PRAMAC

<div>
 <p>
  <strong>
   <em>
    Pramac,
   </em>
  </strong>
  part of the
  <strong>
   Generac Group
  </strong>
  &mdash;the third largest diesel generator and leading gas generator manufacturer globally&mdash;is seeking a General Manager to lead its joint venture with
  <strong>
   A. Juffali &amp; Brothers
  </strong>
  in the Gulf Region.
 </p>
 <p>
  This new entity, based in Bahrain and certified as &ldquo;Made in Saudi,&rdquo; will serve the strategic markets of Saudi Arabia and Bahrain, supporting both local manufacturing and import from Pramac/Generac global factories.
 </p>
 <p>
  Pramac is a global leader in
  <strong>
   power generation, energy storage, and light tower systems,
  </strong>
  with 17 subsidiaries worldwide. Generac Group is a world-class manufacturing powerhouse, and A. Juffali &amp; Brothers is one of Saudi Arabia&rsquo;s most established industrial conglomerates, with a legacy of bringing leading global technologies into the Kingdom.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Purpose:
   </em>
  </strong>
 </p>
 <p>
  This is a high-impact, commercially driven role reporting directly to the Regional General Manager for APAC &amp; Middle East. The selected candidate will have full responsibility for driving business development, managing sales operations, and overseeing the industrial and financial performance of the local manufacturing site.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Key responsibilities:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Defining and executing the commercial strategy for Saudi Arabia and Bahrain with a strong focus on market growth and customer acquisition.
  </li>
  <li>
   Building and leading a local sales organization and channel network, including key partnerships with distributors and clients.
  </li>
  <li>
   Positioning the &ldquo;Made in Saudi&rdquo; product line and integrating imported solutions into a cohesive commercial offering.
  </li>
  <li>
   Leading the setup and operational management of the new Bahrain manufacturing facility, ensuring compliance with quality, safety, and efficiency standards.
  </li>
  <li>
   Managing full P&amp;L responsibilities across both sales and production operations.
  </li>
  <li>
   Working cross-functionally with R&amp;D, supply chain, and quality teams to align production with market demand and sales goals.
  </li>
  <li>
   Driving continuous improvement and operational excellence across all aspects of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Qualifications &amp; Requirements:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in business development, sales management, and operational leadership within an industrial or manufacturing setting.
  </li>
  <li>
   Strong knowledge of the power generation industry, particularly diesel and gas generator sets.
  </li>
  <li>
   Solid understanding of manufacturing processes, quality systems, and regulatory compliance.
  </li>
  <li>
   Strategic vision, entrepreneurial mindset, and strong interpersonal and communication skills.
  </li>
  <li>
   A degree in Engineering, Industrial Management, or a related field.
  </li>
  <li>
   Demonstrated success in managing P&amp;L and building high-performing teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is a unique opportunity to take full ownership of a key growth initiative in one of the most dynamic regions for power and infrastructure development. If you have the right mix of commercial acumen, operational expertise, and leadership ambition, we would love to hear from you!
 </p>
 <p>
 </p>
</div>


General Manager – Saudi Arabia & Bahrain Generac Juffali Diesel Generator

Saplings HR

<div>
 <p>
  Position Title
 </p>
 <p>
  Head of Commercial Growth
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting To
 </p>
 <p>
  CEO / Group COO
 </p>
 <p>
  <br/>
 </p>
 <p>
  Supervises
 </p>
 <p>
  Business Development, Digital, Marketing and Sales Team
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location
 </p>
 <p>
  GCC Region &ndash; Multi-specialty Hospital and Medical Centre Network
 </p>
 <p>
  <br/>
 </p>
 <p>
  Position Summary
 </p>
 <p>
  The head will be responsible for the group&rsquo;s commercial strategy and execution, with a clear
 </p>
 <p>
  mandate to drive patient footfall, revenue growth, and market expansion. Leads sales,
 </p>
 <p>
  business development, marketing, digital initiatives, and brand positioning across all
 </p>
 <p>
  facilities in the GCC. The role is pivotal to increasing both domestic and international patient
 </p>
 <p>
  acquisition, improving source-wise conversions, and building sustainable commercial
 </p>
 <p>
  partnerships that support long-term growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  &bull; Sales &amp; Revenue Growth
 </p>
 <p>
  &bull; Own and deliver annual sales targets for all hospitals and medical centers.
 </p>
 <p>
  &bull; Increase patient footfall and revenue per footfall through targeted campaigns and
 </p>
 <p>
  partnerships.
 </p>
 <p>
  &bull; Develop, monitor, and optimize daily, weekly, and monthly commercial dashboards,
 </p>
 <p>
  including key KPIs such as OP/IP patient volumes, referrals, conversion rates, and
 </p>
 <p>
  channel-wise ROI.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Marketing &amp; Patient Acquisition
 </p>
 <p>
  &bull; Design and implement multi-channel marketing strategies (B2C, B2B, digital-first)
 </p>
 <p>
  to drive traffic across physical and digital touchpoints.
 </p>
 <p>
  &bull; Align marketing and outreach initiatives with clinical service line priorities, doctor
 </p>
 <p>
  branding, and specialty-based demand generation.
 </p>
 <p>
  &bull; Lead digital performance marketing (SEO, SEM, paid social, GDN, retargeting) and
 </p>
 <p>
  nurture leads through CRM workflows and automation.
 </p>
 <p>
  &bull; Drive medical tourism strategy, targeting NRIs and international patients via
 </p>
 <p>
  concierge models, partnerships, and digital visibility.
 </p>
 <p>
  &bull; Business Development &amp; Strategic Alliances
 </p>
 <p>
  &bull; Establish and grow B2B alliances with corporates, insurers, TPAs, embassies,
 </p>
 <p>
  wellness partners, schools, and community organizations.
 </p>
 <p>
  &bull; Build referral networks, doctor engagement programs, and community-based
 </p>
 <p>
  activation models to increase walk-ins and bookings.
 </p>
 <p>
  &bull; Digital &amp; Data Analytics
 </p>
 <p>
  &bull; Champion CRM adoption, lead funnel tracking, and marketing automation across the
 </p>
 <p>
  group.
 </p>
 <p>
  &bull; Leverage data analytics to provide market intelligence reports, competitor
 </p>
 <p>
  benchmarking, and actionable insights to the leadership team.
 </p>
 <p>
  &bull; Track source-wise patient acquisition metrics, cost per acquisition, campaign ROI,
 </p>
 <p>
  and service line contribution to revenue.
 </p>
 <p>
  &bull; Brand Strategy &amp; Experience Management
 </p>
 <p>
  &bull; Strengthen internal and external branding aligned with the organization&rsquo;s vision.
 </p>
 <p>
  &bull; Enhance patient experience at every touchpoint&mdash;digital, call center, front office,
 </p>
 <p>
  and clinical interface.
 </p>
 <p>
  &bull; Oversee design and quality of marketing collaterals, in-hospital branding, and
 </p>
 <p>
  promotional materials.
 </p>
 <p>
  &bull; Team Leadership &amp; Organizational Alignment
 </p>
 <p>
  &bull; Mentor and manage a cross-functional team of sales, marketing, digital, and field
 </p>
 <p>
  teams across locations.
 </p>
 <p>
  &bull; Drive interdepartmental collaboration between commercial, clinical, and operations
 </p>
 <p>
  teams for unified goal setting and performance tracking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Experience
 </p>
 <p>
  &bull; MBA in Marketing / Sales / Healthcare Management / Communications.
 </p>
 <p>
  &bull; 10&ndash;15 years of progressive experience in sales and commercial leadership roles,
 </p>
 <p>
  preferably in healthcare, insurance, wellness, or service sectors
 </p>
 <p>
  &bull; Proven track record in meeting or exceeding sales targets, increasing patient
 </p>
 <p>
  volumes, and building high-performance teams
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Competencies
 </p>
 <p>
  &bull; Strategic sales planning and revenue management
 </p>
 <p>
  &bull; Digital and conventional marketing expertise
 </p>
 <p>
  &bull; Patient acquisition and CRM funnel management
 </p>
 <p>
  &bull; Data-driven decision-making and campaign optimization
 </p>
 <p>
  &bull; Relationship management and corporate partnerships
 </p>
 <p>
  &bull; Excellent leadership, communication, and cross-cultural skills
 </p>
 <p>
  <br/>
 </p>
 <p>
  Performance Measurement KPIs
 </p>
 <p>
  Candidate&rsquo;s performance will be measured against the following KPIs for the role &ndash;
 </p>
 <p>
  &bull; Sales and Business Development
 </p>
 <p>
  &bull; Revenue from B2B, doctor referrals and corporate partnerships
 </p>
 <p>
  &bull; New Corporates A/Cs added
 </p>
 <p>
  &bull; New doctor referral network added
 </p>
 <p>
  &bull; Marketing
 </p>
 <p>
  &bull; Digital Funnel Conversion - Lead-to-patient conversion rate (%) by digital channel
 </p>
 <p>
  &bull; Digital Marketing ROI
 </p>
 <p>
  &bull; Process and Innovation
 </p>
 <p>
  &bull; CRM Adoption Rate
 </p>
</div>


Head of Commercial Growth

Hilti Group

<div>
 <strong>
  What's the Role?
  <br/>
  <br/>
 </strong>
 As an Account Manager, you will be the face of Hilti, you&rsquo;ll be out in the field, building strong direct relationships with customers across construction sites, offices, and warehouses. You&rsquo;ll deliver tailored Hilti solutions, driving growth by using our innovative tools, software, and services to build real, value-driven partnerships and improve operational efficiency. You'll also proactively identify and develop new business opportunities within the BC Mid-Market segments across Bahran.
 <br/>
 <br/>
 <strong>
  Who is Hilti?
  <br/>
  <br/>
 </strong>
 Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
 <br/>
 <br/>
 <strong>
  What does the role involve?
  <br/>
  <br/>
 </strong>
 As an Account Manager, you&rsquo;ll be visiting our customers in BC Mid-Market, wherever they&rsquo;re busy working, to find out how we can help them. You could find yourself on construction sites and or in offices and warehouses.
 <br/>
 <br/>
 <ul>
  <li>
   Develop and execute strategic sales plans using a solution-based approach.
  </li>
  <li>
   Identify, pursue, and manage sales opportunities to achieve territory targets.
  </li>
  <li>
   Build strong relationships with channel partners, contractors, and end users.
  </li>
  <li>
   Monitor market trends and competitor activities to inform tactical actions.
  </li>
  <li>
   Drive growth of key products and ensure successful new product introductions.
  </li>
  <li>
   Deliver product demonstrations, training, and technical support to customers.
  </li>
  <li>
   Manage customer portfolios and ensure high service levels.
  </li>
  <li>
   Gather market intelligence and provide regular performance reports.
  </li>
  <li>
   Collaborate with internal teams and report to the Regional Sales Manager.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  93% of our people say they&rsquo;re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
  <br/>
  <br/>
 </strong>
 Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.
 <br/>
 <br/>
 <strong>
  What do we offer?
  <br/>
  <br/>
 </strong>
 At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded.
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary and industry-leading bonus structure.
  </li>
  <li>
   Comprehensive Sales Onboarding Program and ongoing 1:1 coaching.
  </li>
  <li>
   Opportunities to grow, change careers, and advance across 120+ global locations.
  </li>
  <li>
   21 days of annual leave (excluding public holidays), plus a day off for your birthday and 3 days of religious leave each year.
  </li>
  <li>
   A strong emphasis on work-life balance and well-being, so you can thrive both personally and professionally.
  </li>
  <li>
   Fast-track career growth with promotions based on performance.
  </li>
  <li>
   Be part of a global brand with a local heart.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you need is:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bahraini national
  </li>
  <li>
   Bachelor&rsquo;s degree, Engineering degree is a plus
  </li>
  <li>
   Minimum 2 years of professional / technical sales experience
  </li>
  <li>
   Building construction or similar industry experience is required.
  </li>
  <li>
   Demonstrated ability to develop engaged customer relationships
  </li>
  <li>
   Proficient communicator in English and Arabic (written and verbal)
  </li>
  <li>
   Valid Driver&rsquo;s License
  </li>
  <li>
   Available for in-person interviews in Bahrain
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why should you apply?
  <br/>
  <br/>
 </strong>
 <strong>
  See what a day in the life looks like
 </strong>
 Life as an Account Manager video to learn more about this exciting role and what it&rsquo;s like to work at Hilti Middle East.
 <br/>
 <br/>
 We look forward to receiving your application!
</div>


Account Manager

<div><div><div><div><p>WHAT'S THE ROLE?
</p><p>As an Account Manager, you will be the face of Hilti, you&rsquo;ll be out in the field, building strong direct relationships with customers across construction sites, offices, and warehouses. You&rsquo;ll deliver tailored Hilti solutions, driving growth by using our innovative tools, software, and services to build real, value-driven partnerships and improve operational efficiency. You'll also proactively identify and develop new business opportunities within the BC Mid-Market segments across Bahran.</p>
<p>WHO IS HILTI?</p>
<p>Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.</p>
<p>WHAT DOES THE ROLE INVOLVE?</p>
<p>As an Account Manager, you&rsquo;ll be visiting our customers in BC Mid-Market, wherever they&rsquo;re busy working, to find out how we can help them. You could find yourself on construction sites and or in offices and warehouses.<br>
<br>
<br>
</p><ul><li>Develop and execute strategic sales plans using a solution-based approach.
</li><li>Identify, pursue, and manage sales opportunities to achieve territory targets.
</li><li>Build strong relationships with channel partners, contractors, and end users.
</li><li>Monitor market trends and competitor activities to inform tactical actions.
</li><li>Drive growth of key products and ensure successful new product introductions.
</li><li>Deliver product demonstrations, training, and technical support to customers.
</li><li>Manage customer portfolios and ensure high service levels.
</li><li>Gather market intelligence and provide regular performance reports.
</li><li>Collaborate with internal teams and report to the Regional Sales Manager.
</li></ul><br>
<b>93% of our people say they&rsquo;re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
</b><p></p><div><p><b>Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.</b></p><b>
</b></div><p>WHAT DO WE OFFER?</p>
<p>At Hilti, you&rsquo;ll be part of something truly special &ndash; a place where you can grow, be inspired every day, and feel surrounded by colleagues who support you. Here, your hard work is always recognized, and your results are rewarded.
</p><ul><li>Competitive salary and industry-leading bonus structure.
</li><li>Comprehensive Sales Onboarding Program and ongoing 1:1 coaching.
</li><li>Opportunities to grow, change careers, and advance across 120+ global locations.
</li><li>21 days of annual leave (excluding public holidays), plus a day off for your birthday and 3 days of religious leave each year.
</li><li>A strong emphasis on work-life balance and well-being, so you can thrive both personally and professionally.
</li><li>Fast-track career growth with promotions based on performance.
</li><li>Be part of a global brand with a local heart.
</li></ul><p></p><p>WHAT YOU NEED IS:</p><br>
<p></p><br>
<ul><li>Bahraini national
</li><li>Bachelor&rsquo;s degree, Engineering degree is a plus
</li><li>Minimum 2 years of professional / technical sales experience
</li><li>Building construction or similar industry experience is required.
</li><li>Demonstrated ability to develop engaged customer relationships
</li><li>Proficient communicator in English and Arabic (written and verbal)
</li><li>Valid Driver&rsquo;s License
</li><li>Available for in-person interviews in Bahrain
</li></ul><p></p><p>WHY SHOULD YOU APPLY?</p>
<p><b>See what a day in the life looks like </b>Life as an Account Manager video to learn more about this exciting role and what it&rsquo;s like to work at Hilti Middle East.</p>
<p></p><p>We look forward to receiving your application!</p>
</div></div><div><div><p><b>APPLY NOW</b></p>
<div></div><div><div><b>Share</b></div><b>
</b></div><div></div><div><div><div><b>Save</b></div></div></div></div></div></div></div>

Air Arabia

<div>
 Date: 21 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Manama, BH
 <br/>
 <br/>
 Country: BH
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  </li>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions.
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Call Center Agent - Bahrain

<p></p><div><div><div><div><div><b>Date: </b>21 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, BH
</div></div></div></div><div><div><div><div><b>Country: </b>BH
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

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