circulation supervisor

CUYAHOGA COUNTY PUBLIC LIBRARY

<div><p><b>Position Closing Date: 04/17/2026</b></p>
<p><b>
Full-Time = 40 Hours/week</b></p><br>
<p></p>
<p><b>
GENERAL SUMMARY</b></p>
<p>
Under limited supervision, supervises and directs circulation staff and services. Participates in customer service and clerical functions related to the circulation of library materials including checking materials in and out, answering customer questions, processing card applications, answering phones, collecting fines, and accepting passport applications. Ensures circulation operations are performed so that the goals and objectives of the library system are met. Handles complex customer inquiries and complaints through resolution.</p>
<p><b>
JOB REQUIREMENTS</b></p>
<p>
Competencies that an incumbent should be able to demonstrate and that are reflected in the knowledge, skills and abilities that lead to the satisfactory accomplishment of the Essential Job Functions below, include Communications Skills; Listening; Empathy; Problem Solving Ability; Attention to Detail; Feedback; Change Handling Ability; Persistence/Perseverance; Time Management; Customer Service; Dependability; Diversity Focus; Coaching; Perception &amp; Judgment; Results Focused; Taking Initiative and Responsibility; Teamwork Focus; Planning &amp; Organizing; Circulation Service; Computer Knowledge and Use; Circulation Services; and Self-Development.</p>
<p>
 Specific Knowledge, Skills, and Abilities required include:</p>
<ul><li>
Knowledge of standard office procedures and practices.</li><li>
Knowledge of the current Library automated circulation system.</li><li>
Skill necessary to develop and maintain effective, courteous and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.</li><li>
Skill in operation of typical office equipment such as personal computer, facsimile, copiers, scanners, calculators, and telephones.</li><li>
Ability to demonstrate proficient use of personal computer software or systems applicable to the essential functions of the job, which may include but not be limited to email/calendar software, internet/intranet browsers, word processing, spreadsheets, database software, and various systems or software used by CCPL.</li><li>
Ability to understand the difference between confidential and sensitive information and to handle each appropriately.</li><li>
Ability to provide sound judgment, resolve problems and make effective decisions.</li><li>
Skill in exercising advanced level of verbal, interpersonal and customer service skills.</li><li>
Ability to accurately organize and maintain paper documents and electronic files.</li><li>
Ability to detect errors, determine causes, and make corrections as appropriate.</li><li>
Ability to use Library resources effectively and efficiently.</li><li>
Ability to handle multiple tasks simultaneously with frequent interruptions, including the ability to successfully prioritize both emergency and non-emergency issues.</li><li>
Ability to apply proficient level of English grammar, spelling, punctuation, and basic mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.</li><li>
Knowledge of supervisory and employee management principles.</li><li>
Knowledge of applicable employee rights, protections and avenues of appeal.</li><li>
Skill in prioritizing, coordinating, and scheduling work.</li><li>
Skill in mentoring and training employees with varying educational backgrounds and aptitudes.</li><li>
Skill in responding to personnel issues and taking appropriate action.</li><li>
Ability to persuade others in order to gain concurrence, to resolve problems, gain cooperation, and/or facilitate teamwork.</li><li>
Ability to apply advanced organizational, problem solving and analytical skills.</li></ul>
<p>
 <b>ESSENTIAL JOB FUNCTIONS</b></p>
<ul><li>
Complies with Cuyahoga County Public Library&rsquo;s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.</li><li>
Participates in the hiring process.</li><li>
Performs various supervisory functions to facilitate circulation operations such as training clerical staff in equipment operation, policies, and procedures; conducting clerical employee evaluations; ensuring CCPL policies and procedures are maintained; and establishing work priorities and assigning job tasks.</li><li>
Provides customer service to library patrons including answering questions regarding library services, policies and procedures, providing general information about the library, and responding to patron inquiries.</li><li>
Performs as needed, all branch circulation functions in the integrated library system. Answers customer questions regarding the completion of forms, takes passport photos, collects funds, and completes appropriate sections. Assists customers with self-fax and copy machine tasks. Instructs customers on use of self-check machines.</li><li>
Prepares and updates work schedules to meet staffing demands including arranging for substitutes as delegated.</li><li>
Maintains records of fines and fees, prepares deposits.</li><li>
Prepares branch circulation reports.</li><li>
Maintains inventory of branch supplies including organizing storage and ordering replacements.</li><li>
Verifies and approves employee time records.</li><li>
Performs or delegates word processing, data entry or typing of correspondence, schedules and other forms as assigned.</li><li>
Oversees and performs the sorting, processing and distribution of all incoming and outgoing delivery including &ldquo;in-reach&rdquo; materials.</li><li>
May assist in opening, closing and monitoring building and in maintaining building security and safety standards as assigned.</li></ul>
<p>
 <i>Summary Minimum Education &amp; Experience Required</i></p>
<ul><li>
High school diploma or GED.</li><li>
At least three years work experience as a Branch Clerk or similar position. Previous supervisory experience strongly preferred.</li><li>
A combination of appropriate education and experience may be substituted for the minimum experience requirements.</li></ul>
<p>
 <b>OTHER TESTING/LICENSES REQUIRED</b></p>
<ul><li>
A criminal background check is required, and pre-employment drug screening.</li><li>
A valid driver's license, personal transportation and in-force automobile insurance is required.</li><li>
Certification as a Passport Acceptance Agent required after hire unless exempted</li></ul>
<p><b>
PHYSICAL DEMANDS AND WORKING CONDITIONS</b></p>
<ul><li>
Routine lifting of moderately heavy items, such as books or records boxes (over 25 pounds and up to 50 pounds), pushing full carts and/or standing for long periods of time as well as frequent stooping and bending.</li><li>
No major sources of working conditions discomfort, i.e. standard work environment with possible minor inconveniences due to occasional noise, crowded working conditions, and/or minor heating, cooling or ventilation problems.</li><li>
Occasional minor discomforts from near-continual computer terminal use.</li></ul></div>

Branch Services Clerk Supervisor - Orange

Portage County District Library

<div>
 PAY SCALE: Library Associate I
 <br/>
 <br/>
 Wages and terms of employment are covered by the collective bargaining agreement between the Portage County District Library (PCDL) and District 1199, SEIU.
 <br/>
 <br/>
 <strong>
  Hours
  <br/>
  <br/>
 </strong>
 Average of 20 hours per week, includes some evenings and weekends. Hourly, non-exempt, bargaining unit.
 <br/>
 <br/>
 Career Ladder Opportunity: Library Associate II
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Serves patrons by performing circulation duties, answering patron questions, working on special projects, and assisting in the Youth Service area as necessary.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or equivalency. Customer service skills, basic computer skills, and/or ability to learn such skills.
 <br/>
 <br/>
 Physical Agility: Ability to bend, stoop, reach, climb, stand on a kick-stool. Requires ability to shelve books and to move materials from one location to another.
 <br/>
 <br/>
 <strong>
  Knowledge, Skills And Abilities
  <br/>
  <br/>
 </strong>
 Knowledge of library practices and procedures; operation of automated library equipment. Ability to read and write and communicate effectively in written and oral form; deal with problems involving several variables in familiar context; add, subtract, multiply and divide whole numbers; sort items into categories according to established methods; answer routine telephone inquiries from public; read, copy and record figures; lift and move books and other materials. Skills in light typing and operation of automated library equipment and cash handling.
 <br/>
 <br/>
 ILLUSTRATIVE DUTIES: The duties listed below are intended to depict tasks performed by this classification. This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties and training as directed by their supervisor.
 <br/>
 <br/>
 CIRCULATION DUTIES - Public Service
 <br/>
 <br/>
 <ul>
  <li>
   Checks library materials in and out using automated system;
  </li>
  <li>
   Maintains patron records, including issuing library cards and collecting fines
  </li>
  <li>
   Answers telephones
  </li>
  <li>
   Directs patrons to appropriate area of the library
  </li>
  <li>
   Responds to simple reference and reader&rsquo;s advisory questions, including placing holds on material, as appropriate
  </li>
  <li>
   Informs patrons about library materials and services, such as digital services, databases and interlibrary loans
  </li>
  <li>
   Provides basic instruction to patrons on use of library computer equipment, such as opening, printing and saving
   <br/>
   <br/>
  </li>
 </ul>
 files, accessing digital platforms and databases
 <br/>
 <br/>
 <ul>
  <li>
   Distributes Golden Buckeye applications and voter registration materials
   <br/>
   <br/>
  </li>
 </ul>
 Processes new books, DVDs, Blu-rays, and magazines
 <br/>
 <br/>
 Works on reports, such as supply order, in transit and inventory reports
 <br/>
 <br/>
 Shelves library materials and reads shelves
 <br/>
 <br/>
 Performs general maintenance of library materials
 <br/>
 <br/>
 MISCELLANEOUS AND SPECIAL ASSIGNMENTS
 <br/>
 <br/>
 Attends staff meetings, workshops, in-service training, and serves on committees
 <br/>
 <br/>
 Sets up tables and chairs for meetings
 <br/>
 <br/>
 Performs additional duties as assigned
 <br/>
 <br/>
 Duties and percentage of time spent on each duty may vary depending on staffing allocation.
 <br/>
 <br/>
 <ul>
  <li>
   Denotes essential function of the job.
   <br/>
   <br/>
  </li>
 </ul>
 DEADLINE TO APPLY: Applications received before Saturday; March 27, 2026 will receive first consideration. Position is open until filled.
 <br/>
 <br/>
 PCDL is an Equal Opportunity Employer
</div>


Circulation Clerk

Portage County, Wisconsin

The Portage County Public Library is hiring a part-time (20 hrs / wk) Circulation Aide to join the team! This position includes regularly scheduled daytime, evening, and weekend work and is based out of the Stevens Point location, however some hours may be spent at the other branch locations.
<br><br>
What are the primary job duties?
<br><br>
Maintains appearance and order of library shelves to ensure maximum access for library users.
<br><br>
<ul>
<li>Checks in library materials from book drop, South Central Library System (SCLS) delivery, etc.; sorts and tags items designated by automated circulation system for the "hold" shelf or for other branches and SCLS libraries. May clean and/or dust books as necessary.</li>
<li>Arranges returned materials on sorting shelves or book carts; takes library materials to appropriate shelves and reshelves them in proper alphanumeric order.</li>
<li>Checks the order of the items on the shelves and arranges in proper order if necessary (shelf reading) and straightens materials on the shelves or in the collection while shelving and in other assigned areas; may do light dusting and other maintenance of shelves and library materials in conjunction with shelving.</li>
<li>Locates and retrieves materials from the shelves for patrons' requests.</li>
<li>Removes damaged items for mending, withdrawal, or return to the owning library. Performs or assists with preparing, repairing, or reconditioning library materials.</li>
<li>Cleans CDs, DVDs and other items as necessary using appropriate equipment.</li>
<li>Processes newspapers by recording receipt, stamping, and shelving.</li>
</ul>
Staffs circulation desk & other miscellaneous duties.
<br><br>
<ul>
<li>Performs circulation desk procedures, such as checking out materials, registering patrons and collecting overdue charges.</li>
<li>Answers telephone, answers directional questions in person or by telephone and refers library users to appropriate personnel.</li>
<li>May assist with library programs, display set up, and staffing Youth Services desk.</li>
<li>Performs other library related tasks as necessary or assigned.</li>
</ul>
What are minimum education and experience requirements?
<br><br>
<ul>
<li>High school diploma, or equivalent.</li>
<li>Library experience helpful, but not required.</li>
<li>Customer service experience preferred.</li>
<li>Valid Wisconsin driver's license and good driving record.</li>
</ul>
Portage County offers a GREAT benefit package, which includes the following;
<br><br>
<ul>
<li>Vacation - available on day one!</li>
<li>Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)</li>
<li>Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!</li>
<li>Flexible spending account</li>
<li>Dental insurance</li>
<li>Paid holidays</li>
<li>Paid sick leave</li>
<li>EAP (Employee Assistance Plan) - paid by the County</li>
<li>457(b) Deferred Compensation Plan</li>
</ul>
<b>Deadline to APPLY:</b> 4:30 pm on Friday, May 22, 2026
<br><br>
Portage County is an Equal Opportunity Employer

Circulation Aide - Stevens Point

Texas Wesleyan University

<div><div><h2 class="jobSectionHeader"><b>Posting Details</b></h2>
<div><div><div>Position Information
</div><p></p><div><div><div><div><b>Job Title</b></div> <div>Circulation Assistant (Sat, Sun, and Monday)</div>
</div><br>
<div><div><b>Position Summary</b></div>
<div>This position is for Saturday 10:45am to 5pm, Sunday 12:45pm to 10pm, and Monday 9am to 5pm.<br>
In this position you will:<br>
Assist patrons while providing excellent customer service. Manage the public service functions of the circulating collections of the Library: circulating library materials, assist with basic library statistics associated with circulation, assist with reserve collection, clean as needed, assist student workers in their daily tasks.</div>
</div><br>
<div><div><b>Essential Duties and Responsibilities</b></div>
<div><ul><li>Maintain excellent customer service standards, including the ability to engage, interact and communicate with patience, clarity, tact, and courtesy.</li>
<li>Assist patrons with catalog searches, database help, and general reference questions.</li>
<li>Maintain patron records, maintain paper and toner/ink cartridges in copiers and printers; check to ensure the machines are functioning properly.</li>
<li>Shelving books</li>
<li>Helping patrons</li>
<li>Clean areas of the library</li>
<li>Perform opening and closing procedures when needed.</li>
<li>Performs all circulation desk duties</li>
<li>Check materials in/out/renew materials</li>
<li>Assist with reserve materials</li>
<li>Issues new patron ID cards/TexShare</li>
<li>Other duties as assigned</li></ul></div><br>
<p></p>
</div><br>
<div><div><b>Education, Certifications and/or Licenses</b></div>
<div><ul><li>High school diploma or general education degree (GED) required</li>
<li>Some college preferred</li></ul></div><br>
<p></p>
</div><br>
<div><div><b>Experience</b></div>
<div><ul><li>Customer service experience preferred</li>
<li>Library experience preferred</li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Knowledge, Skills &amp; Abilities</b></div>
<ul><li>Knowledge of library practices, procedures, and techniques.</li><li>Knowledge of standard filing practices</li><li>Knowledge of basic computer systems</li><li>Proficiency with an integrated administrative system and current software programs.</li><li>Excellent interpersonal and communication skills.</li><li>Demonstrated ability to successfully work in a team environment.</li><li>Demonstrated ability to work creatively in a rapidly changing environment.</li><li>Ability to learn a variety of procedures.</li><li>Ability to file and use library equipment including the online catalog and automation system.</li><li>Ability to understand the role and the purpose of the library.</li><li>Ability to pay attention to accuracy even with many work interruptions.</li><li>Ability to be a self-starter who is detail oriented.</li><li>Strong organizational skills with the ability to work independently.</li><li>Ability to maintain confidentiality, while complying with FERPA regulations.</li><li>Ability to establish and maintain a good rapport with a diverse group of library users.</li><li>Ability to maintain a neat &amp; professional appearance and office atmosphere</li></ul>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>2016AS1090P</div>
</div><br>
<div><div><b>Posting Open Date</b></div>
</div><br>
<div></div><div><div><b>Open Until Filled</b></div>
</div><br>
<div></div><div><div><b>Posting Close Date</b></div>
</div><br>
<div></div><div><div><b>Special Instructions to Applicants</b></div></div></div></div></div></div></div></div><p></p>

Circulation Assistant (Sat, Sun, and Monday)

Loudoun County, VA

JOB
<br>Loudoun County Public Library (LCPL) builds community by promoting the joy of reading and learning. Serving as the civic center of the community, LCPL provides free and equal access to a full variety of library resources and innovative technologies to enhance the quality of life and meet the informational, educational, and cultural interests of the entire community.
<br><br>
EXAMPLE OF DUTIES
<br>Loudoun County Public Library (LCPL) is seeking collaborative, energetic, and community oriented leaders for the position of Assistant Branch Manager at Rust Library in Leesburg, VA. This role serves as the second person in charge of the branch and plays a vital leadership role in supporting daily operations, service quality, and staff development.The Assistant Branch Manager directly oversees the Circulation Department, including supervision, scheduling, training, and performance evaluation of Circulation staff. This position also serves as the person in charge of Passport Services, managing daily passport operations, ensuring compliance with federal acceptance standards, and coordinating staffing and workflow for Rust Library’s passport program.In addition, the Assistant Branch Manager provides oversight and support across public service areas, coordinates cross department scheduling, delivers customer service training, and ensures a high standard of public service for library users of all ages.LCPL’s new Mission, Vision, and Values form the foundation of this work: Mission: Loudoun County Public Library inspires, informs, innovates, and welcomes all.Vision: Loudoun County Public Library builds community and celebrates the joy of reading and learning.Values: We serve the community with respect and expertise. We celebrate learning and curiosity. We embrace creativity and teamwork.The ideal candidate demonstrates a passion for exceptional public service, a commitment to community engagement, and a dedication to fostering a positive, inclusive, and high performing team environment.The successful candidate will: Foster a positive, collaborative team whose work is essential to the library’s mission.Demonstrate excellent communication, interpersonal, and public service skills.Supervise Circulation staff and oversee daily operations of the Circulation Department.Serve as the lead staff member overseeing Passport Services, including operational management and compliance oversight.Coordinate cross department schedules and ensure consistent, high quality customer service.Model and promote LCPL’s Mission, Vision, and Values through leadership and decision making.Stay informed about emerging library trends, technologies, and best practices.Demonstrate strong organizational, technology, and multitasking skills.Additional Information: Rust Library is LCPL’s only passport acceptance facility. The Assistant Branch Manager is responsible for ensuring daily operational excellence for the passport program in addition to other supervisory and operational duties.LCPL provides services seven (7) days per week. Work schedule will vary and will include evenings, weekends, and holidays as assigned. Work location is subject to change based on operational needs.Hiring salary is commensurate with experience.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Successful candidates will undergo background checks as required.

Assistant Branch Manager

St. Louis Public Library

<div><div>Do you enjoy helping people? Are you interested in sharing the news about all the Library offers? The Circulation Assistant position at St. Louis Public Library&rsquo;s Barr Branch may be the job for you!</div><div></div><div><br>
The Library values the diverse workforce's array of talents and perspectives and how this positively impacts our services and customer base. We seek people who understand these values to join our team. Our ideal Circulation Assistant is comfortable working with the public and loves helping customers throughout the day. The person in this position is self-motivated and enjoys working independently and collaboratively.</div><div></div><div><br>
If you are looking for a job that directly and positively impacts people&rsquo;s lives, the St. Louis Public Library may be the right place for you. We are a Library that invests in our employees and makes a committed effort to mentor and grow staff to move forward within the system and build meaningful careers in public service.</div><p><b><br>
In this role you will:</b></p><ul><li><div>
Perform circulation functions, including checking items in and out and processing daily deliveries.</div></li><li><div>
Process Library cards and payments for customers.</div></li><li><div>
Assist customers in both face-to-face and telephone interactions.</div></li><li><div>
Provide assistance to customers with Library equipment.</div></li><li><div>
Assist with other library-related projects.</div></li></ul><p></p><p><b><br>
You will need to be:</b></p><ul><li><div>
Friendly, patient, and comfortable assisting customers from varying cultural and economic backgrounds.</div></li><li><div>
Organized, detail-oriented, and able to work with competing tasks and priorities.</div></li><li><div>
Capable of effectively presenting information and responding to questions from customers and staff.</div></li><li><div>
Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.</div></li></ul><div></div><p><b><br>
You will need to have:</b></p><ul><li><div>
High school diploma or general education degree (GED) with previous customer service experience.</div></li><li><div>
Strong communication and organization skills.</div></li><li><p>
Google Workspace experience (Google Docs, Sheets, Gmail)</p></li></ul><p><b>
You will get:</b></p><ul><li><div>
Competitive pay starting at $15.82 per hour</div></li><li><div>
Medical, dental, and life insurance</div></li><li><div>
Paid vacation, holidays, and sick days</div></li><li><div>
401(a) Plan</div></li><li><div>
457(b) Deferred Compensation Plan</div></li><li><p>
Professional development</p></li></ul><p><b><br>
Hours for this position are:</b></p><p>
Mondays 11:30-8:15, Tuesdays-Thursdays 9:30-6:15, alternating Fridays &amp; Saturdays 9:00-5:15. Some Sundays. Hours subject to change.</p><p><b><br>
About SLPL:</b></p><p>
St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 15 locations in a relatively small city of 61 square miles. These range from our magnificent Central Library &ndash; one of the world&rsquo;s great public libraries &ndash; to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library&rsquo;s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.</p><p><b><br>
About Barr Library:</b></p><ul><li><div>
Opened September 17, 1906</div></li><li><div>
First Carnegie Library built at SLPL</div></li><li><div>
Historic building renovated in 1996</div></li><li><div>
Creative Experience, a digital makerspace with 3D printers, large-format printing, a recording room, virtual reality and more, was added in 2020</div></li><li><p>
One meeting room</p></li></ul><p><b><br>
About the neighborhood:</b></p><p>
Barr is part of the Gate District East neighborhood, a neighborhood situated near Jefferson and Highway 44. A vibrant, diverse neighborhood, the Gate District is experiencing growth and new construction, including a farm-to-table restaurant just down the block. Barr is also centrally located to the Lafayette Square, Fox Park, and McKinley Heights neighborhoods.</p><p></p><p><b><br>
To apply:</b></p><p>
If you are interested in this opportunity, please visit slpl.org and click on the Careers link, and submit both your cover letter and your resume with your application. Thank you!</p></div>

CIRCULATION ASSISTANT RPT

Smith College

<div><p>If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.</p><p></p><h2 class="jobSectionHeader"><b>
Department</b></h2>
Libraries<p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Job Summary</b></p><p></p><p>
The Library Circulation Associate serves as a frontline representative of the library, delivering outstanding customer service and support at the service desks. This role primarily involves assisting users with all circulation activities, answering inquiries, and facilitating access to library services and spaces. Additionally, the associate is responsible for supporting course reserves, managing library facilities and space usage, as well as handling security and emergency incidents during assigned shifts. Hiring, training, scheduling, and supervising student employees is also a key responsibility of this position.</p><p></p><p>
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.</p><p></p><p><b>
Essential Functions</b></p><p></p><p><b>
Library Staffing &amp; Public Service (90%)</b></p><ul><li><p>
Staff the service desks</p></li><li><p>
Provide direct, high-quality service to patrons at the service desks: Welcome users, maintain borrower accounts, explain policies, and make referrals to other library or campus departments as appropriate; Perform all circulation activities (checking in and out library materials, assisting patrons with locating library materials, etc.); Answer general inquiries about library services, policies, hours, and collections in person, by phone, and electronically and correctly refer the questions as appropriate</p></li><li><p>
Open and close the library</p></li><li><p>
Identify, report, and document facility and security issues working with appropriate departments as needed</p></li><li><p>
Resolve patron disputes when possible or refer patrons to the appropriate staff</p></li><li><p>
May be required to substitute evenings and weekends</p></li><li><p>
Provide backup support at Hillyer and Josten libraries to meet departmental needs</p></li><li><p>
Perform other duties as assigned in support of the library&rsquo;s mission and user experience</p></li><li><p>
Promote a welcoming, inclusive environment by responding to patron needs with patience, empathy, and efficiency.</p></li><li><p>
Support day-to-day space management, including enforcing policies related to noise and room usage</p></li><li><p>
Serve as first point of contact during incidents or emergencies; follow established procedures to ensure patron safety and coordinate with campus safety as needed</p></li><li><p>
Assist in the hiring, training, scheduling, and day-to-day supervision of student workers</p></li><li><p>
Provide on-the-job support and guidance to student employees and staff to ensure quality service and workflow continuity</p></li><li><p>
Plan and provide student employee orientation and ongoing training sessions</p></li><li><p>
Provide backup staffing when student employees are not available</p></li></ul><p><b><br>
Course Reserves (10%)</b></p><ul><li><p>
Process course reserve requests in coordination with faculty and other library departments</p></li><li><p>
Ensure timely availability and accuracy of physical and electronic course materials</p></li><li><p>
Collaborate regularly with reserves staff to establish and update departmental workflows for reserve processing</p></li><li><p>
Monitor and respond to messages in the reserves email account</p></li><li><p>
Communicate with faculty and department coordinators for clarification, copyright and other issues</p></li><li><p>
Outside of peak reserve processing season, provide support to other library departmental needs</p></li></ul><p></p><p><b>
MINIMUM REQUIRED</b><b> Qualifications (education, experience, certifications, licenses, knowledge, skills)</b></p><p></p><p>
Associate's Degree and 1 to 5 years experience in customer service / direct support</p><p></p><p><b>
Skills:</b> Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access; computer skills and ability to learn and apply new technologies; attention to detail and organizational skills; ability to independently manage multiple priorities and tasks; ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff</p><p></p><p><b>
Preferred</b><b> Qualifications</b></p><p></p><p>
Bachelor's Degree and 5 or more years experience in libraries</p><p>
Library system (e.g. FOLIO)</p><p>
Supervisory experience</p><p></p><p><b>
Work Schedule:</b></p><p>
Sunday &amp; Thursday: 3:30 p.m. &ndash; 11:30 p.m.</p><p>
Friday: 1:30 p.m. &ndash; 9:30 p.m.</p><p>
Saturday: 9:30 a.m. &ndash; 5:30 p.m.</p><p></p><p><b>
Hours:</b> 28 hours per week / 52 weeks per year</p><p></p><h2 class="jobSectionHeader"><b>
Compensation</b></h2>
This position is covered by a collective bargaining agreement with a progressive wage schedule. The Step 1 hourly rate is $24.03. New hires are typically placed at Step 1.<p></p><p><b>
Position Type</b></p>
Regular<p></p><p>
Please attach <b>BOTH</b><b> </b>a current resume and a cover letter in order for your application to be considered for this position . <b>Be sure you have provided all attachments before submitting your application.
</b></p><h3 class="jobSectionHeader"><b>You will NOT be able to attach additional files after you have hit the Submit button.</b></h3><p></p><p>
Review of applications will begin</p>
April 24, 2026<p></p><h2 class="jobSectionHeader"><b>
About Smith College</b></h2><p></p><p>
Located in Northampton, MA, Smith College is one of the largest women&rsquo;s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
</p><p></p><p>Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.</p><p></p><p>
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.</p></div>

Circulation Associate

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