Restaurant Customer Service Executive / Host

Location: DUBAI

Salary: 3,000 to 4,000

Role Summary

The Customer Service Executive / Host is responsible for delivering an exceptional guest experience, managing front of house operations, and supporting the restaurant’s administrative and basic accounting tasks. This role requires strong communication skills, a welcoming personality, and the ability to handle operational and clerical responsibilities efficiently.

Key Responsibilities

• Handle customer inquiries, complaints, and special requests promptly.
• Greet guests warmly and manage seating, reservations, and waiting lists.
• Maintain a professional, friendly, and courteous atmosphere at all times.
• Coordinate with waitstaff and kitchen team to ensure smooth service flow.
• Manage the reception desk and guest entry experience.
• Maintain reservation logs, guest records, and daily seating plans.
• Communicate guest preferences or special occasions to the service team.
• Ensure proper queue management during peak hours.
• Support in organizing events, group bookings, and VIP guests.

Administrative Responsibilities

• Maintain daily operational reports (sales, attendance, reservations).
• Prepare and update staff schedules in coordination with the manager.
• Handle documentation, filing, and record keeping for restaurant operations.
• Coordinate with suppliers for basic administrative follow ups.
• Assist in inventory tracking and stock updates when required.
• Support HR tasks such as onboarding documents, staff communication, and notice circulation.

Accounting Assistance

• Support daily cash reconciliation and POS closing reports.
• Assist in verifying invoices, purchase orders, and delivery notes.
• Maintain petty cash records and expense logs.
• Coordinate with the accountant for monthly statements and audit requirements.
• Ensure accuracy in billings, discounts, and payment methods.

Skills & Qualifications

• Previous experience in customer service, hospitality, or restaurant operations.
• Strong communication and interpersonal skills.
• Basic knowledge of accounting or administrative procedures.
• Proficiency in POS systems and MS Office (Excel, Word).
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure.
• Fluency in English; additional languages are an advantage.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person