RLS - Front of House- Receptionist

• Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
• Serve as the first point of contact for students, parents, staff and visitors
• Greet and welcome visitors with professionalism and warmth
• Direct visitors appropriately and notify staff of arrivals
• Maintain a clean, organised and professional reception area
• Answer, screen and transfer calls in line with RLS telephone etiquette
• Ensure clear, timely communication between school, parents, students, staff and stakeholders
• Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
• Respond to general parental inquiries professionally through approved communication channels
• Deliver exceptional customer service, upholding the reputation of RLS
• Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
• Support smooth daily front desk operations
• Use digital systems to schedule meetings, message parents, input data and track tasks
• Maintain daily student attendance, absences, late arrivals and early pick ups
• Follow up on absences through calls and messages
• Ensure the student portal is accurately and consistently updated
• Assist parents and students with attendance related inquiries
• Manage late drop off and early pick up procedures, inform security and notify teachers
• Keep the daily fire register updated
• Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
• Support school tours, activities and events as required
• Assist the Admissions team by contacting inquiries and updating systems
• Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
• Ensure compliance with all RLS policies, procedures and codes of conduct
• Maintain strict punctuality and consistent attendance during core working hours

Qualifications

• 
  Full fluency in Arabic and English
• Experience in front desk, customer service, or a related role
• Strong administrative and organisational skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Creative thinking and strong problem-solving skills
• Excellent interpersonal and communication skills
• Confident use of technology and digital platforms
• Proven ability to handle confidential and sensitive information
• Ability to work independently and collaboratively within a team
• Degree, high school diploma, or equivalent qualification
• UAE National with a minimum of two years’ front desk experience
• Knowledge of educational systems and school policies
• Understanding of safeguarding and preventive practices
• Experience engaging with VIPs

Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.

Customer-Oriented: Friendly, flexible, observant and skilled at providing accurate information and responses to everyone that interacts with.

Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.

Flexibility: Ability to adjust to new situations and continue working at an elevated level.

Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.

Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.

Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.

Teamwork: Ability to work well with others and thrive in a team environment.

Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.