Front Desk Receptionist

The Front Desk Receptionist is responsible for welcoming guests, managing reservations, handling customer inquiries, and ensuring a positive first impression of the restaurant. The role requires excellent communication skills, professionalism, and the ability to provide exceptional customer service.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage table reservations and seating arrangements.
• Answer phone calls and respond to customer inquiries.
• Coordinate with restaurant staff to ensure smooth guest flow.
• Assist guests with special requests and provide information about menu offerings and promotions.
• Handle customer feedback and escalate concerns to the Restaurant Manager when necessary.
• Maintain the reception area in a clean and organized manner.
• Record and update reservation details accurately.
• Support restaurant operations during busy periods as required.
• Ensure compliance with company policies and customer service standards.

Qualifications & Requirements

• High School Diploma or equivalent.
• Previous experience in a restaurant, hospitality, or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer knowledge and familiarity with reservation systems.
• Ability to work flexible shifts, including weekends and holidays.
• Professional appearance and positive attitude.

Skills & Competencies

• Customer Service Excellence
• Communication Skills
• Multitasking Ability
• Time Management
• Problem-Solving Skills
• Teamwork and Collaboration
• Attention to Detail

Working Conditions

• Restaurant environment.
• Standing for extended periods.
• Flexible working hours, including evenings, weekends, and public holidays.

Salary

As per company policy and experience.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person