client onboarding manager

First Abu Dhabi Bank (FA...

<div><br></div><div><span style="font-size: 11px;"><b>Key Role</b></span></div><div><span style="font-size: 11px;">Manage approval process for New to Bank Client Onboarding,</span></div><div><span style="font-size: 11px;">along with Periodic &amp; Trigger Reviews in liaison with all stakeholders.</span></div><div><span style="font-size: 11px;">Ensure all clients are onboarded within the agreed timelines.</span></div><div><span style="font-size: 11px;">Main stakeholders: Clients, Coverage Bankers (Region/Global),</span></div><div><span style="font-size: 11px;">KYC Operations Team, Compliance, Offshore Support Team.</span></div><div><span style="font-size: 11px;">Experience in risk management field and proven experience in supporting</span></div><div><span style="font-size: 11px;">the development of business activities whilst robustly applying risk management disciplines and controls.</span></div><div><span style="font-size: 11px;">Previous experience of developing relationships by communicating,</span></div><div><span style="font-size: 11px;">influencing and negotiating effectively with business heads, senior managers,</span></div><div><span style="font-size: 11px;">consultants, technical experts across departments and businesses.</span></div><div><span style="font-size: 11px;">Proven business and operational experience with sound knowledge</span></div><div><span style="font-size: 11px;">of the wide range and complex variety of Corporate &amp; Commercial clients.</span></div><div><span style="font-size: 11px;">Review account opening forms for all new business where applicable.</span></div><div><span style="font-size: 11px;">Be aware of strategic clients and their longer-term requirements</span></div><div><span style="font-size: 11px;">by engaging with Coverage Bankers during the Business Case and client selection process.</span></div><div><span style="font-size: 11px;">Ensure adherence to all internal policies/procedures</span></div><div><span style="font-size: 11px;">and external regulatory requirements at all times.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Additional Responsibilities:</b></span></div><div><span style="font-size: 11px;">Previous experience in handling post-facto transaction reviews</span></div><div><span style="font-size: 11px;">for correspondent banking clients and knowledge of key principles like Nesting &amp; Downstream activities is an advantage.</span></div><div><span style="font-size: 11px;">Perform post-facto transaction analysis for correspondent banks annually</span></div><div><span style="font-size: 11px;">and flag any Nested payments to Compliance &amp; Coverage Bankers.</span></div><div><span style="font-size: 11px;">Support AVP, Coverage Bankers, Business Compliance in conducting EDD Meetings with Correspondent Banks.</span></div><div><span style="font-size: 11px;">Perform independent analysis of high-risk factors and escalate relevant cases to Financial Crime Compliance (FCC).</span></div><div><span style="font-size: 11px;">Ensure efficiency and adherence to escalation and abandonment policy.</span></div><div><span style="font-size: 11px;">Maintain prioritization discipline in partnership with local business.</span></div><div><span style="font-size: 11px;">Communicate consistently with internal and external stakeholders</span></div><div><span style="font-size: 11px;">to ensure cases are accepted through approved channels and expectations are managed appropriately.</span></div><div><span style="font-size: 11px;">Review questionnaires such as Wolfsberg, AML &amp; Sanctions appropriately.</span></div><div><span style="font-size: 11px;">Manage approval process for CDD delivery and support various change management &amp; digital initiatives.</span></div><div><span style="font-size: 11px;">Involve in providing Corporate Advisory, drafting SOPs, Checklists, internal Memos, etc.</span></div><div><span style="font-size: 11px;">Relationship Management</span></div><div><span style="font-size: 11px;">Develop and manage relationships with CIB stakeholders across business lines and supporting functions.</span></div><div><span style="font-size: 11px;">Undertake strong support and communication with both internal &amp; external clients</span></div><div><span style="font-size: 11px;">to facilitate efficient client onboarding &amp; offboarding.</span></div><div><span style="font-size: 11px;">Deliver fair outcomes for customers and ensure conduct maintains</span><span style="font-size: 11px;">the orderly and transparent operation of financial markets.</span></div><div><span style="font-size: 11px;">Reporting</span></div><div><span style="font-size: 11px;">Ensure information for MI related to CIB Onboarding &amp; KYC</span></div><div><span style="font-size: 11px;">is prepared and presented periodically.</span></div><div><span style="font-size: 11px;">Ensure exceptions are updated in CDD Exception Tracker and tracked to resolution.</span></div><div><span style="font-size: 11px;">Circulate tracker to relevant stakeholders monthly.</span></div><div><span style="font-size: 11px;">Monitor monthly KYC KRI/KPI reports.</span></div><div><span style="font-size: 11px;">Interact with other stakeholders and help KYC teams achieve KIRs/KPIs.</span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;">Minimum Qualification:</span></div><div><span style="font-size: 11px;">Bachelor’s degree or higher in Management, Banking, or Finance.</span></div><div><span style="font-size: 11px;">Certification in Compliance, KYC/AML/CFT, Financial Crime, or Risk Management (advantageous).</span></div><div><br></div><div><span style="font-size: 11px;"><b>Minimum Experience:</b></span></div><div><span style="font-size: 11px;">Minimum 5 years of experience in a reputable international bank.</span></div><div><span style="font-size: 11px;">Minimum 5 years in Onboarding, KYC, or Compliance functions.</span></div><div><span style="font-size: 11px;">Relevant experience (AML/KYC/Compliance) with understanding of Corporate KYC requirements.</span></div><div><span style="font-size: 11px;">Familiarity with AML/KYC regulations and industry guidelines,</span></div><div><span style="font-size: 11px;">client structures and hierarchies, knowledge of Funds, Brokers, Loan Agencies &amp; Correspondent Banks.</span></div><div><span style="font-size: 11px;">Experienced with operating in a global regulatory environment.</span></div><div><span style="font-size: 11px;">Strong Microsoft applications knowledge.</span></div><div><span style="font-size: 11px;">Proactive and business-oriented with proven ability to prioritize,</span></div><div><span style="font-size: 11px;">manage conflicting demands, and assess effectively.</span></div><div><br></div>

Manager KYC Review & Approval - PCG

Mashreq Corporate & Inve...

<p>The purpose of this role is to lead the complex Client Implementation function within Global Transaction Banking (GTB) Channels and work closely with large corporate clients to implement complex deals and mandates. This role is pivotal in delivering seamless client onboarding on corporate Channels Host to Host, APIs, SWIFT, NEO CORP (Web &amp; Mobile), and activation of large client mandates across Cash Management and Trade Finance, with a strong focus on deal implementation, handholding &amp; training clients and fast-tracking revenue enablement.</p>
<p>This is a client facing role, with team management responsibilities to fast track complex deal enablement and execute client mandates with the help of Implementation Managers, hence needs to be based in the UAE. The incumbent will work closely with large corporate clients based in the UAE and other GCC markets, collaborate with GTB Sales, Coverage/Relationship Managers, Channels, Product, Technology, and Operations to ensure timely and high-quality delivery of client solutions, accelerating revenue realization and enhancing client satisfaction.</p>
<p>This role is central to support business growth by accelerating implementations of client mandates across the UAE and GCC, ensuring timely execution, client satisfaction, operational excellence, and fast-track revenue growth through our corporate digital channels.</p>
<p><strong>Client connectivity and Mandate delivery</strong></p>
<ul>
<li>Lead the end-to-end implementation of large and complex mandates involving Host-to-Host (H2H), SWIFT, APIs, and online banking platforms (Web &amp; mobile)</li>
<li>Collaborate closely with GTB Sales and Coverage (RM) teams to understand the connectivity requirements, support them in client conversations, RFPs and pre-implementation engagements</li>
<li>Manage multi-country rollouts and cross-border implementations, ensuring compliance with local and international standards.</li>
<li>Ensure seamless delivery of end-to-end digital ecosystem solutions for large corporate clients, and drive client onboarding and adoption of digital solutions</li>
<li>Institutionalize feedback loops and post-implementation reviews to refine processes, improve delivery velocity, and embed learnings into future rollouts.</li>
</ul>
<p><strong>Client Engagement</strong></p>
<ul>
<li>Work closely with clients in the UAE and GCC region to understand their requirements, engage client s Treasury/Finance and Technical project teams to create and mutually agree a deal implementation plan</li>
<li>Act as the primary point of contact for clients during the implementation phase, ensuring clear communication, proactive issue resolution, and alignment with client expectations.</li>
<li>Conduct solution workshops and readiness assessments with client stakeholders at their premises, guide and lead the integration of our Product and Services through GTB Channels.</li>
</ul>
<p><strong>Revenue Acceleration</strong></p>
<ul>
<li>Fast-track enablement of client solutions to ensure early revenue capture and reduced time-to-market.</li>
<li>Monitor implementation KPIs and SLAs, ensuring timely delivery and client activation.</li>
</ul>
<p><strong>Team Leadership</strong></p>
<ul>
<li>Manage and mentor a team of Implementation Managers based in the UAE, fostering a high-performance culture focused on client success.</li>
<li>Allocate resources effectively across projects and ensure continuous skill development within the team.</li>
</ul>
<p><strong>Partnership and Stakeholder Management</strong></p>
<ul>
<li>Partner with Coverage and GTB Sales teams in Cash Management and Trade Finance to understand client requirements and tailor implementation plans.</li>
<li>Collaborate with Product, Channels, Technology and Operations to ensure readiness of systems, integration capabilities, and support structures in place.</li>
</ul>
<p><strong>Solution Enablement</strong></p>
<ul>
<li>Ensure clients are equipped with the most appropriate digital channel solutions based on their business needs and technical environments.</li>
<li>Oversee implementation related penny testing, certification, and go-live processes to establish client connectivity</li>
</ul>
<p><strong>Monitor Execution Through KPIs and Steering Governance</strong></p>
<ul>
<li>Implement dashboards and reporting mechanisms to track progress, risks, and benefits realization.</li>
</ul>
<p><strong>Project Management and Governance</strong></p>
<ul>
<li>Establish Robust Implementation Governance Framework - Design and enforce a structured governance model for implementation processes, ensuring alignment with enterprise delivery standards, risk controls, and client SLAs. This includes defining stage gates, escalation protocols, and audit trails across all phases of implementation.</li>
<li>Drive End-to-End Project Management Excellence - Lead cross-functional project execution using proven methodologies (e.g., Agile, PMP, Prince2), ensuring timely delivery of channel products and digital solutions. Monitor scope, timelines, dependencies, and resource allocation while proactively managing risks and stakeholder expectations.</li>
</ul>

Head of Implementation.GTB-Management

Pemo

<p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> What you will be doing: <p>- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.</p><p>- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.</p><p>- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.</p><p>- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).</p><p>- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.</p><p>- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.</p> About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul><p>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .</p>

Customer Success Manager

Mashreq

<p>The job purpose is to generate leads and onboard quality clients for Emirati &amp; Islamic segment in the assigned region. The job holder will also be responsible in managing the relationship and support the client in any service-related matters.</p>

Relationship Manager, Personal Loans

CMC Markets

<p>Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products</p> <ul> <li>On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack</li> <li>Develop internal and external relationships with key business stakeholders to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs</li> <li>Contribute to Institutional IT and product strategy, planning, development and delivery pipeline</li> <li>Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation</li> <li>Assist with the implementation of business controls around client set up and management</li> <li>Work closely with the Business Operations team whilst carrying out daily Institutional tasks</li> <li>Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training</li> <li>When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets</li> <li>Take all reasonable steps to ensure appropriate confidentiality</li> <li>Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.</li> </ul> <p><b>KEY SKILLS AND EXPERIENCE</b></p> <ul> <li>Experience managing business process change and technology implementation projects</li> <li>Knowledge of the Institutional derivatives business area preferable</li> <li>Relevant experience supporting Institutional electronic trading business</li> <li>Experience in Web Services / API s platform</li> <li>Excellent understanding of FIX desirable</li> <li>Established interest and awareness of financial markets</li> <li>Ability to build solid working relationships with key stakeholders internal and externally</li> <li>Commercially and strategically minded with a strong focus on client service</li> <li>Strong verbal and written communication skills as well as interpersonal skills</li> <li>Ability to work and deliver on own initiative and to deadlines</li> <li>Strong analytical and reporting skills</li> <li>Excellent attention to detail</li> </ul>

Institutional Operations Analyst

CFI Financial Group

<div>
 <p>
  <strong>
   Who are we?
  </strong>
 </p>
 <p>
  CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.
 </p>
 <p>
  Check out more about
  <strong>
   CFI
  </strong>
  here.
 </p>
 <p>
  <br/>
 </p>
 <p>
  CFI is hiring! Make your mark in the online trading industry.
 </p>
 <p>
  Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Description:
  </strong>
 </p>
 <p>
  We are looking for a Product Owner to lead the Client Onboarding domain, responsible for the full client registration and verification funnel &mdash; from initial sign-up to verified account activation.
 </p>
 <p>
  This role combines a data-driven product mindset with a strong compliance foundation. You will own the roadmap for client onboarding, KYC/AML integrations, and risk categorization logic, ensuring our onboarding process is frictionless yet fully compliant across multiple jurisdictions.
 </p>
 <p>
  You&rsquo;ll collaborate closely with compliance, business, legal, tech, design and marketing to
 </p>
 <p>
  deliver a smooth and regulatory-ready onboarding experience that supports both retail and institutional clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main tasks and responsibilities
  </strong>
 </p>
 <p>
  ● Own the end-to-end onboarding experience, including registration, verification, and
 </p>
 <p>
  risk categorization.
 </p>
 <p>
  ● Define and maintain the product roadmap for registration, KYC, AML, and client
 </p>
 <p>
  classification systems.
 </p>
 <p>
  ● Collaborate with compliance officers to translate regulatory onboarding requirements
 </p>
 <p>
  into product features and workflows.
 </p>
 <p>
  ● Manage third-party verification provider integrations (KYC, KYB, AML, sanctions
 </p>
 <p>
  screening).
 </p>
 <p>
  ● Optimize onboarding funnels for conversion, speed, and accuracy, ensuring alignment
 </p>
 <p>
  with regional regulations.
 </p>
 <p>
  ● Define user stories, acceptance criteria, and documentation for onboarding and
 </p>
 <p>
  verification logic.
 </p>
 <p>
  ● Partner with tech leads to ensure seamless integration between front-end onboarding
 </p>
 <p>
  and back-office systems.
 </p>
 <p>
  ● Work with data analytics to monitor verification times, rejection rates, and user
 </p>
 <p>
  drop-offs.
 </p>
 <p>
  ● Maintain compliance alignment across EU, MENA, and offshore jurisdictions as the
 </p>
 <p>
  business expands.
 </p>
 <p>
  ● Collaborate with funding and client-portal product owners to ensure a consistent
 </p>
 <p>
  post-onboarding experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <p>
  ● 5+ years of experience as a Product Owner / Product Manager in fintech, banking,
 </p>
 <p>
  or compliance-driven environments.
 </p>
 <p>
  ● Solid understanding of KYC/AML processes, risk scoring, and client categorization
 </p>
 <p>
  frameworks.
 </p>
 <p>
  ● Proven experience with regulatory onboarding systems and third-party verification
 </p>
 <p>
  integrations (e.g., Sumsub, Veriff).
 </p>
 <p>
  ● Strong knowledge of compliance regulations across multiple jurisdictions (e.g., EU,
 </p>
 <p>
  MENA).
 </p>
 <p>
  ● Ability to translate legal/compliance requirements into clear product specifications.
 </p>
 <p>
  ● Excellent stakeholder management, especially with compliance and legal teams.
 </p>
 <p>
  ● Familiarity with agile methodologies, backlog management, and tools like Jira, ClickUp,
 </p>
 <p>
  and Figma.
 </p>
 <p>
  ● Analytical mindset and ability to interpret conversion and verification data.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Nice to Have
 </p>
 <p>
  ● Experience working in regulated brokerages, crypto exchanges, or neobanks.
 </p>
 <p>
  ● Understanding of risk engine design, client categorization automation, or document
 </p>
 <p>
  recognition technologies.
 </p>
 <p>
  ● Exposure to multi-entity / multi-jurisdiction onboarding frameworks.
 </p>
 <p>
  ● Knowledge of account lifecycle management, pre-verification procedures
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why join CFI?
  </strong>
 </p>
 <p>
  &middot; We&rsquo;re a fast-growing, multinational company
 </p>
 <p>
  &middot; Competitive salaries and benefits
 </p>
 <p>
  &middot; Work and learn with industry professions
 </p>
 <p>
  &middot; Supportive and collaborative environment
 </p>
 <p>
  &middot; Unlimited opportunities for growth and development
 </p>
</div>


Product Owner- Client Onboarding

Centura

<p><b>Job Title:</b> Business Advisory Manager<br/><b>Location:</b> Dubai, UAE</p><p><b>Role Overview:</b></p><p>We are looking for a dynamic Business Advisory Manager to lead our Business Setup division. The role involves managing sales and operations teams, overseeing client onboarding, and building strong partnerships with UAE free zones and government entities.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, train, and support sales and operations teams.</li><li>Manage end-to-end client onboarding and government coordination.</li><li>Ensure compliance and accuracy of all business setup documentation.</li><li>Develop and maintain relationships with major free zones (IFZA, Meydan, DMCC, RAKEZ, SPC, etc.).</li><li>Track KPIs, prepare reports, and collaborate with marketing for lead generation and conversion.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5 years of UAE experience in business setup or corporate services.</li><li>Strong knowledge of free zone and mainland business regulations.</li><li>Proven team leadership and target achievement record.</li><li>Fluent in English and Arabic (Russian/French a plus).</li><li>Professional, organized, and results-driven.</li></ul><p>Job Type: Full-time</p><p>Pay: AED15,000.00 - AED18,000.00 per month</p>

Business Advisory Manager

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