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JPMorganChase

<div>
 
 Job Description
 
 
 
 J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.
 
 
 As an Analyst in KYC team, you will be working with a highly qualified team in Anti-money Laundering regulations and KYC knowledge. The team is responsible for execute the onboarding and recertification of clients in adherence to the Firms KYC Policy. We perform public domain research and risk analysis in the system based on the Product, Booking location and other risk components. We review the materiality of Sanctions, Adverse Media screening and escalate the same using firms procedures. You will work with internal stakeholders to provide the requirements on the KYC file during such process. The team is also responsible to provide support on dashboard, change request and quality management.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Possess excellent public domain research to complete the KYC at onboarding and refresh and provide alternate documentation within the policy/regulatory guidelines.
 </li>
 <li>
 Develop regulatory knowledge across different regions such as US, UK, Luxembourg, Singapore, Hong Kong, Australia and Japan.
 </li>
 <li>
 Review the materiality of Sanctions, Political exposed Person, Adverse Media screening and escalate the same using firms procedures and work with relevant stakeholder to review the risk.
 </li>
 <li>
 Partner with different teams such as front office, Compliance and senior management to review the risk and approve KYC profile within the SLA.
 </li>
 <li>
 Work with technology to enhance productivity and efficiencies
 </li>
 <li>
 Provide support on Metrics, dashboard, change request and quality management.
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 At least 2 years' experience with financial product analysis, KYC, AML, Compliance
 </li>
 <li>
 Self-motivated with a strong work ethic
 </li>
 <li>
 Willingness to work in a team-oriented, collaborative environment.
 </li>
 <li>
 Exhibit high willingness to collaborate with all levels of the organization
 </li>
 <li>
 Excellent written and verbal communication skills (including in English)
 </li>
 <li>
 Ability to prioritize a variety of responsibilities and ad-hoc requests in a moderate to fast-paced environment; ability to learn and execute new tasks quickly and in real-time
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities And Skills
 
 
 
 <ul>
 <li>
 Proficient in Microsoft applications such as a Microsoft Word, Excel, Outlook and PowerPoint.
 </li>
 <li>
 Advantage for candidate with tech skills such as Alteryx, Python and Tableau.
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
</div>

Client Service Analyst

Sabre Corporation

<div>
 Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
 
 
 Team Description
 
 
 The service and support team maintains direct contact with customers pre-sale or post-sales or both.
 
 
 
 Role And Responsibilities
 
 
 
 <ul>
 <li>
 Customer service includes communication via telephone, email, chat or through other social media platforms
 </li>
 <li>
 Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
 </li>
 <li>
 Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
 </li>
 <li>
 Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
 </li>
 <li>
 Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
 </li>
 <li>
 Interact with customer and functional organizations to develop specifications for content of courses
 </li>
 <li>
 Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
 </li>
 <li>
 Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
 </li>
 <ul>
 <li>
 product support specialist
 </li>
 <li>
 product support analyst
 </li>
 <li>
 systems integration engineer
 </li>
 <li>
 technical support
 </li>
 <li>
 customer service
 </li>
 <li>
 customer training
 </li>
 <li>
 sales support
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Minimum High School diploma, University student or graduate. Technical experience strongly desired
 </li>
 <li>
 Demonstrates good time management and priority setting skills
 </li>
 <li>
 Demonstrates effective teamwork skills
 </li>
 <li>
 Demonstrates ability to work under pressure and handling complexity
 </li>
 <li>
 Proficient English and Spanish written and oral communication skills
 </li>
 <li>
 Must be organized, able to multi-task and work in all areas as needed
 </li>
 <li>
 Proven analytical and troubleshooting skills
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Travel Industry background is desired.
 </li>
 <li>
 Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
 </li>
 <li>
 ITIL/ XML/ SQL/ API Programming
 </li>
 <li>
 Experience using Salesforce CRM tool
 
 
 </li>
 </ul>
</div>

Product Support Analyst I

Concentrix

<div>
 Job Title:
 
 
 Business Analyst
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
 
 
 This is a customer engagement role and also requires a sense of customer service &ndash; the role requires Asset Managers to work directly with Client&rsquo;s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
 
 
 This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
 
 
 <ul>
 <li>
 Accountable to ensure that customer&rsquo;s IB is in the right contract, right location and under right coverage
 </li>
 <li>
 Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
 </li>
 <li>
 Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
 </li>
 <li>
 Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
 </li>
 <li>
 Providing ongoing IB maintenance support to customers
 </li>
 <li>
 Cross functional collaboration required to execute tasks
 
 
 </li>
 </ul>
 
 Key skills &amp; knowledge:
 
 
 
 <ul>
 <li>
 At least 4 years of overall customer engagement experience and 2 years of relevant experience
 </li>
 <li>
 Excel proficiency Mandatory
 </li>
 <li>
 Strong Communication Skills Mandatory
 </li>
 <li>
 Stakeholder Management Mandatory
 </li>
 <li>
 Asset Management &ndash; preferred
 </li>
 <li>
 Data Analytics &ndash; strongly preferred
 </li>
 <li>
 Interpret large raw data sets; conduct data analysis and audits &ndash; high level of excel mastery is required
 </li>
 <li>
 Develop and lead execution of action plan to update Client databases with improved IB data &ndash; ability to work with Client tools and databases
 </li>
 <li>
 Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
 </li>
 <li>
 Produce reports for Customers, Account Teams, and other stakeholders &ndash; ability to generate reports using excel, power BI (desired) and other dashboards
 </li>
 <li>
 Ability to work independently and in a cross functional team environment
 </li>
 <li>
 Strong interpersonal/communication skills &ndash; verbal and written
 </li>
 <li>
 Highly organized with strong project management and time management skills
 </li>
 <li>
 Responsive and timely in delivering on commitments
 </li>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Knowledge of Client products and services (desired)
 
 
 </li>
 </ul>
 
 Educational Qualification:
 
 
 
 Graduate
 
 
 
 Disclaimer: -
 
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
 
 
 Location:
 
 
 IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1650800
 
</div>

Business Analyst

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
 
 
 The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific
 
 
 
 
 
 
 About the Role:
 
 
 
 Provide Support to Branches across Asia Pacific for e-banking channel and trade product
 
 
 
 
 
 
 Position Title: Analyst
 
 
 
 
 Corporate Title: Analyst
 
 
 
 
 Reporting to: AVP / VP
 
 
 
 
 Location: Bengaluru
 
 
 
 
 
 
 
 Job Profile:
 
 
 
 Position details
 
 <ul>
 <li>
 Respond branch to inquiries via phone and email regarding status of client&rsquo;s e-banking and trade product registration applications
 </li>
 <li>
 Performs registrations of channel related applications
 </li>
 <li>
 Acts as checker in registrations of channel related applications
 </li>
 <li>
 Meet agreed SLA on applications turnaround time
 </li>
 <li>
 Resolve issues related to incomplete forms with respective branches.
 </li>
 <li>
 Maintain accurate records of applications, registrations register and clients&rsquo; record database
 </li>
 <li>
 Support branches in collating and preparing required reports for internal reporting.
 </li>
 </ul>
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Support the execution of the division's strategy to embed MUFG Bank in the flow business of our clients
 </li>
 <li>
 Deliver a high quality of service to internal and external customers to enhance the bank's reputation and meet customer's expectations
 </li>
 <li>
 Support customers and act as the first level of support to their daily queries on matters relating to cash and trade products
 </li>
 <li>
 Work in partnership with the other divisions to ensure that transactions are processed accurately and in a timely manner
 </li>
 <li>
 Develop knowledge of transaction banking products in order to provide the right level of support to customers and the wider department
 </li>
 <li>
 Ensure compliance with relevant regulations and limits
 </li>
 <li>
 Maintain good working knowledge of industry trends, products, relevant laws and regulations
 </li>
 <li>
 Adhere to all company policies / guidelines
 </li>
 <li>
 To provide client support in collaboration with sales team to meet the division's financial target
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Good understanding of relevant systems and procedures
 </li>
 <li>
 Basic computer operation knowledge and skills
 </li>
 <li>
 Good interpersonal skills to deal courteously and effectively with others
 </li>
 <li>
 Diploma / Degree holder
 </li>
 <li>
 Strong Microsoft office skills
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Employer:
 
 
 
 The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.
 
</div>

Analyst Transaction Banking [T500-20629]

Wipro

<div>
 Job description:
 
 
 Trade Support
 
 Job Description
 
 
 Shift - 6:00 PM -3:30 AM
 
 
 Location - Gurugram
 
 
 Designation - Analyst&nbsp;
 
 
 Process Overview* Trade Support&nbsp;
 
 Trade Support Team is responsible for Bookings, Confirmation &amp; Settlement of Bonds and Term Loans Products. Team is responsible for multiple activities for Middle office and Back-office operations.&nbsp;
 
 Team support settlement Activities for DTC, FED, Euroclear, CEDEL Market, ClearPar for Term Loan.&nbsp;
 
 
 Trade Support closely work with Data Governance and Asset Servicing Team.
 
 
 Also Responsible Post settlements activities such as Failed Trades and Claims Management, Also ensuring Timely matching of unconfirmed Trades from Previous business day.
 
 
 Job Description*
 
 This role is primarily responsible for managing end to end trade Support activities e.g. Trade Bookings/Confirmation/Settlements activities for DTC/ Euroclear/Fed and CEDEL Market.&nbsp;
 
 Ensuring all Trades are booked on time in Order Management System, Confirming all Trades with CPTY&nbsp;
 
 On T+0, on VD+2 ensure all trades are pre-matched and settled on good value date.&nbsp;
 
 
 Resolving daily issues and challenges come across in Trade Support Process.&nbsp;
 
 
 Also, Responsible for working on Term Loan Settlement process using various tools e.g., ClearPar, Geneva.&nbsp;
 
 
 
 Requirements*
 
 o&nbsp;&nbsp; &nbsp;Education* - B.Com / MBA (Finance)
 
 
 Mandatory skills*-
 
 o&nbsp;&nbsp; &nbsp;Understanding of Investment Banking and financial products e.g. Bonds, equity, Term Loan etc.
 
 o&nbsp;&nbsp; &nbsp;Sound understanding of Fixed Income Products, Equities. MM and Derivatives Products. FX, OTC trade processing background with risks and controls surrounding this function.
 
 o&nbsp;&nbsp; &nbsp;Good understanding of trade life cycle.
 
 o&nbsp;&nbsp; &nbsp;Excellent verbal and written communication skills and effective interpersonal skills.
 
 o&nbsp;&nbsp; &nbsp;Ability to work under pressure with excellent attention to detail,
 
 o&nbsp;&nbsp; &nbsp;Ability to multitask, prioritize
 
 o&nbsp;&nbsp; &nbsp;liaison with Stakeholders, Counterparties, Custodian, Front Office and trading desk,
 
 o&nbsp;&nbsp; &nbsp;Experience / working knowledge of Trade support Activities for Fixed income market.&nbsp;
 
 o&nbsp;&nbsp; &nbsp;Escalation of critical risks &amp; non-compliance with policies, standards, and limits
 
 
 
 Job Location* Gurugram
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 Deliver
 
 
 &nbsp;NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div>

Analyst

Aezion, Inc

<div>
 
 
 About Aezion
 
 
 
 Aezion is a technology solutions provider specializing in custom software, AI-driven solutions, and enterprise digital transformation.
 
 
 Aezion is one of the trusted digital engineering providers in the USA and we live by the adage that our word is our bond. Our Promise is to get it right or make it right. We accomplish this by investing the effort to exceed client expectations from start to finish - architecting, designing, developing, hosting, maintaining, and supporting our clients throughout the project lifecycle. We believe that work is ministry &ndash; an expression of our values. Our goal is to honor our commitments to clients and the life energies of Aezion employees through results that transform clients into lifelong partners.
 
 
 
 
 
 
 Senior Business System Analyst
 
 
 
 
 Full time
 
 
 
 
 Bengaluru, KA/Coimbatore, TN
 
 
 
 
 
 
 
 People
 
 
 <ul>
 <li>
 8&ndash;10 years of experience as a Business Analyst, preferably in a technical environment.
 </li>
 <li>
 Able to work hand in hand with the U.S. Product Owner and drive delivery with the technical team in India.
 </li>
 <li>
 Expected to be hands-on and act as a backup for the U.S. Product Owner when required.
 </li>
 <li>
 Excellent communication and stakeholder management skills, with the ability to engage effectively with both business and technical teams.
 </li>
 <li>
 Strong ownership mindset, proactive in identifying risks, dependencies, and ensuring project continuity across geographies
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Proven experience in requirement gathering, documentation, and user story creation.
 </li>
 <li>
 Ability to translate business needs into clear functional and technical specifications.
 </li>
 <li>
 Demonstrated experience working in Agile/Scrum environments using tools like JIRA and Excel.
 </li>
 <li>
 Skilled in UAT coordination, gap analysis, impact assessments, and driving process improvements throughout SDLC.
 </li>
 </ul>
 
 
 
 
 
 Technology
 
 
 <ul>
 <li>
 Should have a strong data mindset &mdash; able to understand the application beyond functionality and from a user perspective.
 </li>
 <li>
 Should be able to understand data structures and underlying logic to efficiently define and test solutions.
 </li>
 <li>
 Solid understanding of APIs, integrations, and data flows; familiarity with databases and basic programming concepts.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Senior Business Analyst - Immediate Join

Movate

<div>
 
 
 Position Summary
 
 
 
 We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps , operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
 </li>
 <li>
 Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
 </li>
 <li>
 Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
 </li>
 <li>
 Work closely with operations, IT, Finance , Payroll and client teams to implement process enhancements and technology solutions.
 </li>
 <li>
 Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
 </li>
 <li>
 Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
 </li>
 <li>
 Provide training and support to staff on new procedures, tools, and best practices.
 </li>
 <li>
 Support management activities, ensuring smooth transitions and adoption of new processes.
 </li>
 <li>
 Conduct root cause analysis of operational issues and recommend corrective actions.
 </li>
 <li>
 Ensure compliance with industry standards, regulatory requirements, and company policies.
 </li>
 </ul>
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration/ITor related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 6-8 years of experience as a Business Analyst in the BPO industry.
 </li>
 <li>
 Strong analytical and problem-solving skills with a proven track record in process improvement.
 </li>
 <li>
 Proficiency in process mapping tools (e.g., Visio , Power BI , reporting tools ) and data analysis tools (e.g.SQL , Warehouse /ETL data lake etc).
 </li>
 <li>
 Excellent verbal and written communication skills; ability to interact with stakeholders at all levels.
 </li>
 <li>
 Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
 </li>
 <li>
 Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
 </li>
 <li>
 Ability to work independently and manage multiple projects simultaneously.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 </ul>
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Experience working with BPO and Tech support and international clients and cross-cultural teams.
 </li>
 <li>
 Knowledge of automation tools and digital transformation in the BPO sector.
 </li>
 <li>
 Adaptability to fast-paced, changing environments.
 </li>
 <li>
 Proactive approach to identifying and solving business challenges.
 </li>
 </ul>
 
 
</div>

Business Process Analyst

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