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client service and consulting manager

Concentrix

<p></p><div><p>Job Title:</p>
Almanca M&uuml;&#351;teri Dan&#305;&#351;man&#305;<p></p><p>
Job Description</p>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<p>
Concentrix Hakk&#305;nda,</p><p></p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p></p><ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul><p></p><p>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:</p><ul><li>
Almanca dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul><p></p><p><br>
Location:</p>
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG<p></p><p>
Language Requirements:</p>
German<p></p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Almanca Müşteri Danışmanı

Moncler

<div>
 <p>
  MONCLER is looking for passionate a new family member to complete our teams for
  <strong>
   our boutique in Istinyepark.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Advisor, with impeccable presentation and natural elegance, will guide each single client across the brand&rsquo;s values and heritage, gaining strong understanding of client and their needs and building a profitable, long-lasting relationship.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Advisor, in partnership with the team, is responsible for reaching individual results while contributing to the team targets as well.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Responsabilitiess
  </u>
 </p>
 <p>
  &middot; Ensures an unique client experience, creating long lasting relationship, taking care of all phases of selling ceremony, aftersales and clienteling activities, providing a warm and welcoming environment which creates the desire to come back
 </p>
 <p>
  &middot; Achieving excellent selling performances and results
 </p>
 <p>
  &middot; Cooperates during preparation and execution of inventories.
 </p>
 <p>
  &middot; Supporting to receive the deliveries, perform cycle counts, check stock layout.
 </p>
 <p>
  &middot; Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Main Qualifications
  </u>
 </p>
 <p>
  &middot; Previous significant experience in sales roles, experience in structured Fashion Luxury/Retail Companies is a plus.
 </p>
 <p>
  &middot; Passionate about Retail, client oriented, with commercial mindset
 </p>
 <p>
  &middot; Excellent understanding of the luxury sector and product sensitivity
 </p>
 <p>
  &middot; Willings to evolve in the organization and being hard working,flexible ; open to relocate is a plus.
 </p>
 <p>
  &middot; Fluency &amp; Sophistication in English, proficiency in another language is a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &ldquo;Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.&rdquo;
  </em>
 </p>
</div>


Client Advisors M/F - Istanbul Istinye Park

FLO Group

<div>
 <p>
  <strong>
   Biz Kimiz?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Buras&inodot; FLO! Hayat&inodot;na dokundu&gbreve;umuz t&uuml;m payda&scedil;lar&inodot;m&inodot;za &ldquo;Benim Gelece&gbreve;im Burada&rsquo;&rsquo; dedirtecek olan geli&scedil;imin daima pe&scedil;inden gideriz. Bu geli&scedil;im f&inodot;rsatlar&inodot;ndan yararlanarak FLO&rsquo;yu aidiyet duygumuzu besleyecek bir ya&scedil;am alan&inodot;na d&ouml;n&uuml;&scedil;t&uuml;r&uuml;r&uuml;z. Bu ya&scedil;am alan&inodot;n&inodot; da hayatlar&inodot;m&inodot;z&inodot;n ayr&inodot;lmaz bir par&ccedil;as&inodot; olan teknoloji imkanlar&inodot;ndan ayr&inodot; d&uuml;&scedil;&uuml;nmeyiz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  3 k&inodot;tada 25'ten fazla &uuml;lkede faaliyet g&ouml;steren &scedil;irketimiz b&uuml;nyesinde;
  <strong>
   FLO, In Street, Nine West, Lumberjack ve Reebok
  </strong>
  ma&gbreve;aza zincirlerinin yan&inodot; s&inodot;ra, ma&gbreve;azalar&inodot;m&inodot;zda sat&inodot;&scedil;&inodot;n&inodot; ger&ccedil;ekle&scedil;tirdi&gbreve;imiz, toptan ve online sat&inodot;&scedil;&inodot;n&inodot; yapt&inodot;&gbreve;&inodot;m&inodot;z
  <strong>
   Kinetix, Polaris, Butigo, Dockers by Gerli, U.S. Polo ASSN,&Idot;nci, Lotto
  </strong>
  gibi her biri kendi alan&inodot;nda lider ayakkab&inodot; markalar&inodot;m&inodot;z bulunmaktad&inodot;r. 800&rsquo;e yak&inodot;n ma&gbreve;azam&inodot;zla, 14.000&rsquo;in &uuml;zerindeki &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet vermekteyiz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   FLO&rsquo;da
  </strong>
  &ldquo;
  <strong>
   M&uuml;&scedil;teri Hizmetler
  </strong>
  i
  <strong>
   Y&ouml;neticisi' hangi g&ouml;revlerden sorumludur?
  </strong>
 </p>
 <ul>
  <li>
   &Scedil;irket vizyonu do&gbreve;rultusunda belirlenen hizmet ve KPI&rsquo;lar&inodot;n&inodot;n, regulatif y&uuml;k&uuml;ml&uuml;l&uuml;klere ba&gbreve;l&inodot; ve y&uuml;ksek kalite standartlar&inodot;na ula&scedil;acak &scedil;ekilde &Ccedil;a&gbreve;r&inodot; Merkezi&rsquo;ndeki t&uuml;m operasyonlar ve lokasyonlarda kar&scedil;&inodot;lanmas&inodot;n&inodot; sa&gbreve;lamak,
  </li>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot;n&inodot;n &ccedil;oklu lokasyonlarda, &scedil;irket i&ccedil;i birimlerle ileti&scedil;im ve s&uuml;re&ccedil;lerin koordineli &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak; s&ouml;zle&scedil;me kapsam&inodot;ndaki performans hedeflerini lokasyon/kanal baz&inodot;nda takip etmek,
  </li>
  <li>
   &Ccedil;al&inodot;&scedil;an memnuniyetini g&ouml;zeterek maksimum verimlilik ve m&uuml;&scedil;teri memnuniyetine ula&scedil;mak amac&inodot;yla &ccedil;a&gbreve;r&inodot; merkezi s&uuml;re&ccedil;lerini ve performans &ccedil;&inodot;kt&inodot;lar&inodot; analiz etmek; gerekli iyile&scedil;tirmeler i&ccedil;in destek ekipleriyle birlikte s&uuml;re&ccedil; geli&scedil;tirme &ccedil;al&inodot;&scedil;malar&inodot;na katk&inodot; sa&gbreve;lamak,
  </li>
  <li>
   D&inodot;&scedil; kaynak operasyonlardan gelen sistem, s&uuml;re&ccedil;, uygulama ve altyap&inodot; taleplerini merkezi olarak toplayarak ilgili i&scedil; birimlerine y&ouml;nlendirmek; &ouml;nceliklendirme ve takibini yaparak sonu&ccedil;land&inodot;r&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
  </li>
  <li>
   M&uuml;&scedil;teri hizmetlerinin anl&inodot;k takibini yapmak, ileti&scedil;im kanallar&inodot;ndan gelen konular&inodot; an&inodot;nda ilgili ki&scedil;i/ekiplere y&ouml;nlendirmek ve sonu&ccedil;land&inodot;r&inodot;lmas&inodot; i&ccedil;in takip etmek,
  </li>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi operasyonunun saatlik KPI verilerini takip etmek, hedeflerden sapma durumunda alarm sistemlerini devreye alarak ilgili ekipleri h&inodot;zl&inodot;ca aksiyona &ccedil;a&gbreve;&inodot;rmak ve y&ouml;netmek,
  </li>
  <li>
   Ayl&inodot;k &ccedil;a&gbreve;r&inodot; tahminlerini haz&inodot;rlamak, d&inodot;&scedil; kaynak firmalarla payla&scedil;mak ve yo&gbreve;unlu&gbreve;u etkileyebilecek kampanya gibi durumlara y&ouml;nelik ilgili birimlerle &ouml;nceden koordinasyon sa&gbreve;lamak,
  </li>
  <li>
   B&uuml;t&ccedil;e takip ve kontrol&uuml;n&uuml; sa&gbreve;lamak, al&inodot;nan aksiyonlarla b&uuml;t&ccedil;e i&ccedil;inde kal&inodot;nmas&inodot;n&inodot; temin etmek.
  </li>
  <li>
   D&inodot;&scedil; kaynak ekiplerinin ayl&inodot;k faturalar&inodot;n&inodot;n detaylar&inodot;n&inodot; incelemek, do&gbreve;rulu&gbreve;unu teyit etmek, &ouml;d&uuml;l-ceza hesaplamalar&inodot; yaparak, ayl&inodot;k fatura mutabakat&inodot; sa&gbreve;lamak.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&scedil; tan&inodot;m&inodot;n&inodot;n senin i&ccedil;in uygun oldu&gbreve;unu d&uuml;&scedil;&uuml;n&uuml;yorsan ve;
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezunsan, tercihen &Idot;&scedil;letme, &Idot;ktisat, ileti&scedil;im vb.
  </li>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot; alan&inodot;nda en az 3 y&inodot;l tak&inodot;m lideri, supervisor, operasyon/birim y&ouml;neticili&gbreve;i deneyim sahibiysen,
  </li>
  <li>
   Outsource s&ouml;zle&scedil;meleri, hizmet seviyesi anla&scedil;malar&inodot; (SLA) ve performans kriterleri (KPI) konular&inodot;nda bilgi sahibiysen,
  </li>
  <li>
   Farkl&inodot; lokasyonlarda y&uuml;r&uuml;t&uuml;len d&inodot;&scedil; kaynak operasyonlar&inodot;n&inodot;n koordinasyon ve y&ouml;netiminde deneyimliysen,
  </li>
  <li>
   Ekip y&ouml;netimi ve liderlik yetkinli&gbreve;ine sahip olmak; farkl&inodot; payda&scedil;larla etkin ileti&scedil;im kurabilmede kendine g&uuml;veniyorsan,
  </li>
  <li>
   H&inodot;zl&inodot; de&gbreve;i&scedil;en operasyonel ihtiya&ccedil;lara uyum sa&gbreve;layabilecek esneklik ve kriz y&ouml;netimi yetene&gbreve;i g&ouml;sterebilece&gbreve;ine inan&inodot;yorsan,
  </li>
  <li>
   Sunum becerilerin geli&scedil;mi&scedil; ve Office programlar&inodot;n&inodot;n ileri seviyede kullan&inodot;m&inodot;na h&acirc;kimsen,
  </li>
  <li>
   Tercihen iyi seviyede &Idot;ngilizce bilgisine sahipsen
  </li>
  <li>
   "Planlama, takip ve organizasyon becerilerim geli&scedil;mi&scedil;tir." diyorsan ba&scedil;vurunu sab&inodot;rs&inodot;zl&inodot;kla bekliyoruz.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   FLO&rsquo;da i&scedil;e al&inodot;m s&uuml;reci nas&inodot;l ilerler?
  </strong>
 </p>
 <p>
  Ba&scedil;vuruda bulunan t&uuml;m adaylar&inodot;m&inodot;z&inodot; dil, din, &inodot;rk, cinsiyet ayr&inodot;m&inodot; g&ouml;zetmeden e&scedil;it g&ouml;r&uuml;yoruz. &Idot;lgili pozisyondan beklenen yetenekleri &ouml;l&ccedil;&uuml;mlemek ad&inodot;na test ve envanter uyguluyor, yetkinlikleri do&gbreve;ru belirleyebilmek ad&inodot;na yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; m&uuml;lakatlarla s&uuml;re&ccedil;lerimizi y&uuml;r&uuml;t&uuml;yoruz. Her aday&inodot;m&inodot;z&inodot; s&uuml;recin her a&scedil;amas&inodot;nda mutlaka bilgilendiriyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Flo Ma&gbreve;azac&inodot;l&inodot;k ve Pazarlama A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ki&scedil;isel Verilerinin &Idot;&scedil;lenmesi Ayd&inodot;nlatma Metni&rsquo;ne https://kurumsal.flo.com.tr/calisan-adayi-aydinlatma-metni adresinden ula&scedil;abilirsiniz.
 </p>
 <p>
 </p>
</div>


Müşteri Hizmetleri Yöneticisi

Doğa İnsan Kaynakları Yönetim ve Bilişim Danışmanlık Hizmetleri Ltd. Şti.

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z sa&#287;l&#305;k sekt&ouml;r&uuml;ndeki kurumsal firmam&#305;z i&ccedil;in &quot;Almanca Inbound M&uuml;&#351;teri Dan&#305;&#351;man&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.<br>
<br>
Lokasyon: &#304;stanbul (Hibrit)<br>
<br>
Sa&#287;l&#305;k sekt&ouml;r&uuml; ilgini &ccedil;ekiyorsa, Inbound Almanca kariyer f&#305;rsat&#305; seni bekliyor!<br>
<br>
<b>&#304;&#351; Tan&#305;m&#305;:</b><br>
<ul><li>Sa&#287;l&#305;k sekt&ouml;r&uuml; alan&#305;nda Inbound talepleri kar&#351;&#305;lamak ve m&uuml;&#351;terilere destek olmak</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<b>Firman&#305;n Sa&#287;lad&#305;&#287;&#305; &#304;mkanlar:</b><br>
<ul><li>43.000 TL toplam &uuml;cret!</li>
<li>En ge&ccedil; 19:00'da biten &ccedil;al&#305;&#351;ma!</li>
<li>Yol &amp; Yemek deste&#287;i!</li>
<li>Hafta sonu tatil!</li>
<li>Sadece Inbound &ccedil;a&#287;r&#305;lar!</li>
<li>Hibrit &ccedil;al&#305;&#351;ma modeli!</li>
</ul>Hadi sen de Almanca Inbound i&#351; f&#305;rsat&#305;n&#305; ka&ccedil;&#305;rma ve sa&#287;l&#305;k sekt&ouml;r&uuml;nde profesyonelli&#287;e ad&#305;m&#305;n&#305; at!<br>
<br>
T&uuml;m i&#351; ilanlar&#305;m&#305;z i&ccedil;in;https://www.dogahr.com/<br>
<br>
Do&#287;a HR Ayd&#305;nlatma Metni:https://dogahr.com/kvkk<br>
<br>
Do&#287;aHR, Great Place to Work&reg; taraf&#305;ndan T&uuml;rkiye'nin En &#304;yi &#304;&#351;verenler Listesi'nde yer alan ve T&uuml;rkiye&rsquo;nin en iyi i&#351;e al&#305;m firmas&#305;d&#305;r.<br>
<br>
Do&#287;a HR; T&uuml;rkiye &#304;&#351; Kurumu'nun 04.05.2018 tarih 970 numaral&#305; izin belgesi ile faaliyet g&ouml;steren &ouml;zel istihdam b&uuml;rosudur.</div><b>
&quot;DO&#286;A &#304;NSAN KAYNAKLARI Y&Ouml;NET&#304;M VE B&#304;L&#304;&#350;&#304;M DANI&#350;MANLIK H&#304;ZMETLER&#304; LTD. &#350;T&#304;.&quot;</b> T&uuml;rkiye &#304;&#351; Kurumu' nun <b>970</b> numaral&#305; izin belgesi ile faaliyetlerini s&uuml;rd&uuml;rmektedir.</div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>M&uuml;&#351;teri Dan&#305;&#351;man&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Sa&#287;l&#305;k-T&#305;p
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>M&uuml;&#351;teri Hizmetleri
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>Hibrit
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; , &#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>2.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>2.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>10.11.2025</div></div></ul></div>

Sağlık Sektöründe Almanca Inbound Müşteri Danışmanı

Değişim Dinamikleri Yönetim Merkezi

<p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapmakta oldu&#287;umuz, insani yard&#305;m alan&#305;nda faaliyet g&ouml;steren derne&#287;imizin &ccedil;a&#287;r&#305; merkezinde g&ouml;revlendirilmek &uuml;zere <b>&ldquo;M&uuml;&#351;teri Hizmetleri Temsilcileri&rdquo;</b> ar&#305;yoruz.</p><p>Konum: &#304;sto&ccedil;, Ba&#287;c&#305;lar / &#304;stanbul</p><p><b>&#304;&#351; Tan&#305;m&#305;</b></p><ul><li>Ba&#287;&#305;&#351;&ccedil;&#305;larla etkili ve nazik ileti&#351;im kurarak g&uuml;ncel projeler hakk&#305;nda bilgilendirmek, ili&#351;ki geli&#351;tirmek ve s&uuml;reci takip etmek,</li><li>Gelen yard&#305;m taleplerini alarak ilgili birimlere aktarmak,</li><li>&Ouml;neri, te&#351;ekk&uuml;r ve &#351;ikayetleri kay&#305;t alt&#305;na alarak &ccedil;&ouml;z&uuml;m s&uuml;re&ccedil;lerini takip etmek,</li><li>T&uuml;m ileti&#351;im s&uuml;re&ccedil;lerini derne&#287;in vizyon ve de&#287;erleri do&#287;rultusunda toplumsal fayday&#305; &ouml;nceleyerek y&uuml;r&uuml;tmek,</li><li>Y&uuml;r&uuml;tt&uuml;&#287;&uuml; t&uuml;m s&uuml;re&ccedil;leri kay&#305;t alt&#305;na alarak raporlamak.</li></ul><p><b>Aranan Nitelikler</b></p><ul><li>Tercihen &ccedil;a&#287;r&#305; merkezi / m&uuml;&#351;teri hizmetleri alan&#305;nda 1-2 deneyimli ve / veya bu alanda kariyer hedefleyen,</li><li>&#304;leti&#351;im, ikna ve m&uuml;zakere becerileri geli&#351;mi&#351;,</li><li>Diksiyonu d&uuml;zg&uuml;n ve ak&#305;c&#305;,</li><li>Dinamik, &ouml;zg&uuml;veni ve motivasyonu y&uuml;ksek, tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n</li><li>Sorumluluk sahibi, i&#351;ini takip edip sonu&ccedil; alabilen, kalite ve hizmet odakl&#305;,</li><li>&#304;stanbul &#304;sto&ccedil; (Ba&#287;c&#305;lar)&rsquo;da bulunan genel merkezimize kolay ula&#351;&#305;m sa&#287;layabilecek.(Yerinde &ccedil;al&#305;&#351;ma yap&#305;lmaktad&#305;r.)</li></ul><p>&#304;&#351;in tan&#305;m&#305; ilginizi &ccedil;ekiyor ve yukar&#305;da belirtilen tecr&uuml;be, yetenek &amp; uzmanl&#305;klara sahip oldu&#287;unuzu d&uuml;&#351;&uuml;n&uuml;yorsan&#305;z ba&#351;vurular&#305;n&#305;z&#305; bekliyoruz.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: ayl&#305;k 22.000,00TRY veya &uuml;zeri</p><p>Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:</p><ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Tercih edilir)</li></ul>

Müşteri Hizmetleri Temsilcisi

PwC Türkiye

<div>
 <p>
  <strong>
   At PwC, our purpose is to build trust in society and solve important problems
  </strong>
 </p>
 <p>
  We&rsquo;re a network of firms in 149 countries with more than 370,000 people who are committed to delivering quality in assurance, advisory and tax services. PwC has been providing services to the Turkish business world since 1981, with a professional staff of more than 2.000 in &Idot;stanbul, Ankara, Bursa, &Idot;zmir and Eski&scedil;ehir.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At PwC, we are a group of employees with a rich variety of knowledge, skills and competencies. PwC&rsquo;s problem-solving teams come together in unusual, untraditional new ways from various disciplines to create The New Equation strategy. The New Equation is our global strategy with a human-centered and tech-powered approach, that focuses on our clients and all stakeholders, and helps them build trust and drive sustainable results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operations Consulting: Manager/Senior Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for new members of our
  <strong>
   Operations Consulting
  </strong>
  for Manager and Senior Manager levels. Members of our team are expected to contribute to project work as well as business &amp; practice development activities conducted as part of the Operations Consulting team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Deep supply chain expertise, primarily planning, sourcing &amp; procurement, and logistics areas at managerial / leadership roles from an industry and/or management consulting perspective
  </li>
  <li>
   Automotive, Manufacturing, FMCG, Consumer Goods Industry experience is a plus
  </li>
  <li>
   Undergraduate Degree in Engineering (preferably Industrial Engineering)/Business Administration from a reputable university in Turkey or abroad
  </li>
  <li>
   MA, MSc. and/or Ph.D. degree from a leading school is a plus
  </li>
  <li>
   Excellent verbal and written command of English and Turkish
  </li>
  <li>
   Strong critical thinking, analytical modeling, optimization and problem-solving skills
  </li>
  <li>
   Energetic, self-motivated, dedicated, detail and results-oriented
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Ability to work in a fast-paced environment and flexibility to work to tight deadlines
  </li>
  <li>
   Flexible to travel within Turkey and/or abroad
  </li>
  <li>
   Knowledge of Supply Chain related Enterprise Application solutions (APS, SRM, WMS, TMS, etc.) and/or Optimization &amp; Simulation Tools, and/or emerging technologies (RPA, AI, D&amp;A, etc.) is a plus
  </li>
  <li>
   Good command of MS Office programs (especially Word, Excel and PowerPoint)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Help clients to shape their management decisions or redesign &amp; optimize operations from strategy to execution by using consulting and industry expertise
  </li>
  <li>
   Lead on specific programme or project management disciplines scoping and planning, business case development, benefit and milestone tracking, issue/risk management
  </li>
  <li>
   Lead teams and client deliverables during projects as one of your core responsibilities including overseeing of cross-functional teams
  </li>
  <li>
   Identify, assess and solve complex problems, where analysis requires an in-depth evaluation of variable factors to create value for the clients&rsquo; requirements
  </li>
  <li>
   Develop strong long-term client relationships and become recognized as a trusted business advisor
  </li>
  <li>
   Carry out collaborations with other competencies (i.e Finance, Supply Chain, Human Resources, Operations, Technology) and go-to-market teams (e.g. Consumer Markets, Industrial Markets, Automotive, Financial Services, Health &amp; Life Sciences)
  </li>
  <li>
   Based on supply chain priorities, develop supply chain, sourcing and/or logistics management strategies, help design end-to-end supply chain operations
  </li>
  <li>
   Leading stakeholder &amp; communication management with senior management levels at a client and/or within PwC
  </li>
  <li>
   Contribute to practice management including thought leadership produced for internal and external marketing purposes
  </li>
  <li>
   Leading business development activities, including client proposals and RFP responses
  </li>
  <li>
   Undertake research in various sectors related to supply chain and producing detailed analysis reports
  </li>
  <li>
   Coaching, developing, and mentoring staff
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  --
 </p>
 <p>
  <em>
   PwC T&uuml;rkiye &scedil;irketleri* olarak elektronik ortamda toplanan kimlik, ileti&scedil;im, &ouml;zge&ccedil;mi&scedil; ve CV&rsquo;niz&rsquo;de yer alan ki&scedil;isel verilerinizi i&scedil; ba&scedil;vurusu s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla KVKK m. 5/2 (f) uyar&inodot;nca, hukuki ihtilaf olu&scedil;mas&inodot; halinde yasal s&uuml;re&ccedil;lerin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla KVKK m. 5/2 (e) uyar&inodot;nca i&scedil;leyece&gbreve;iz. Ki&scedil;isel verilerinizi mevzuattan dolay&inodot; ki&scedil;isel verilerinizin payla&scedil;&inodot;lmas&inodot;n&inodot;n zorunlu oldu&gbreve;u hallerde, ilgili ve yetkili kamu kurum ve kurulu&scedil;lar&inodot;yla KVKK m. 5/2 (&ccedil;) uyar&inodot;nca payla&scedil;abiliriz. Ki&scedil;isel verilerinin KVKK m. 9 uyar&inodot;nca merkezi yurt d&inodot;&scedil;&inodot;nda bulunan Google sistemleri &uuml;zerinden i&scedil;lenecektir. KVKK&rsquo;n&inodot;n 11. Maddesi kapsam&inodot;ndaki haklar&inodot;n&inodot;z&inodot; https://www.pwc.com.tr/tr/hakkimizda/pwc-turkiye-kvk-basvuru-formu.pdf linkinde bulunan Ba&scedil;vuru Formu ile veya pwc.turkiye@hs03.kep.tr adresine, veya tr.dpo@tr.pwc.com adresine iletebilirsiniz.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *PwC T&uuml;rkiye &scedil;irketleri; PwC Dan&inodot;&scedil;manl&inodot;k Hizmetleri A.&Scedil;. &amp; PwC Ba&gbreve;&inodot;ms&inodot;z Denetim ve Serbest Muhasebeci Mali M&uuml;&scedil;avirlik A.&Scedil;. &amp; PwC Yeminli Mali M&uuml;&scedil;avirlik A.&Scedil;. &amp; PwC Y&ouml;netim Dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; A.&Scedil;., PwC Serbest Muhasebeci Mali M&uuml;&scedil;avirlik Ltd. &Scedil;ti., Gago T&uuml;rkmen Avukatl&inodot;k Ortakl&inodot;&gbreve;&inodot;
  </em>
 </p>
 <p>
 </p>
</div>


Operations Consulting: Manager/Senior Manager (JP00337)

IQVIA

<div>
 <strong>
  Join us on our exciting journey!
  <br/>
  <br/>
 </strong>
 IQVIA&trade; is The Human Data Science Company&trade;, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
 <br/>
 <br/>
 <strong>
  Key Account Manager / Istanbul Based
  <br/>
  <br/>
 </strong>
 The primary focus of this position is to engage proactively and appropriately with key customers to support and facilitate IQVIA&rsquo;s commercially focused business activities covering professional services, information, and data offerings. The post-holder will also need to work in a highly collaborative manner with the Sales Community, Business Partners, Service Line leads and the Commercial Technology Sales teams.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client engagement and understanding of client business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains and further establishes strong professional relationships across the client organization, with a particular focus on top strategic clients, proactively but appropriately engages with client teams
  </li>
  <li>
   Responsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities
  </li>
  <li>
   Manages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIA
  </li>
  <li>
   Go-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations management leads and oversight of IQVIA&rsquo;s commercial portfolio activities for Turkish top strategic client
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ownership of Commercial SRM and governance
  </li>
  <ul>
   <li>
    Functional-level reviews; bi-annual strategic business review
   </li>
   <li>
    Contribute to enterprise level governance
   </li>
  </ul>
  <li>
   Ownership of Internal and External reporting for governance meetings
  </li>
  <ul>
   <li>
    Oversight of IQVIA&rsquo;s commercial performance and financial metrics; internal financial reporting; external reporting i.e., rebates, accounts receivable etc.
   </li>
   <li>
    Maintains knowledge of recent wins, pipeline, and strategic opportunities
   </li>
  </ul>
  <li>
   Active management of DSO, oversight of PO/invoicing processes both with IQVIA and the client team
  </li>
  <li>
   Contact person for client teams for RFIs and other ad hoc requests (business or procurement)
   <br/>
  </li>
 </ul>
 <strong>
  Facilitating IQVIA&rsquo;s commercial success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develops and maintains highly collaborative working relationships with Service Line leads (Consulting, Analytical Services, Information Offerings, GMI, Real World Solutions) and Commercial Technology Sales
  </li>
  <li>
   Endeavors to increase the probability of commercial success of Sales and BD teams, leveraging their knowledge of client&rsquo;s strategic priorities and current business performance to facilitate and tailor commercial portfolio offers
  </li>
  <li>
   Plays a leadership and shaping role in account planning for the commercial portfolio, in close collaboration with Service Line Leads.
  </li>
  <li>
   Stays up to date on IQVIA&rsquo;s commercial portfolio offerings and broader developments in IQVIA&rsquo;s overall set of offerings (Connected Intelligence)
  </li>
  <li>
   Actively develops the relationships and connections across the international account community, sharing intelligence, client feedback, best practice, and success stories
  </li>
  <li>
   In partnership with the Client Services Partner ensures IQVIA sales and BD teams have working understanding of MSAs, commercial terms and IQVIA&rsquo;s vendor status
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Shaping client&rsquo;s perception of IQVIA
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materials
  </li>
  <li>
   Manages the annual Strategic Management Review conference
  </li>
  <li>
   Identifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as part of &lsquo;peer to peer&rsquo; engagement (i.e. beyond IQVIA capability presentations, or specific pitches / RFPs)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Bringing innovation to Client
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Builds on their knowledge of client priorities and in close partnership with Business Partners identifies strategic discussions and major opportunities for IQVIA
  </li>
  <li>
   Actively engages in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Ideal Candidate
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   From 6 years of experience years in the pharmaceutical, or related industry, experience to include Sales and /or alternative operational functional (e.g., business development, consulting, strategy&hellip;)
  </li>
  <li>
   Experience in Med tech or Consumer Health.
  </li>
  <li>
   Excellent inter-personal skills, ability to establish business relationships in the absence of a &lsquo;warm introduction&rsquo;, experienced negotiator with good influencing skills
  </li>
  <li>
   A proven track record of proactivity and opportunity identification that has improved business performance
  </li>
  <li>
   Interest and expertise in the pharma business model, life-sciences commercial strategy and operations, hands-on experience within a pharma or from relevant consulting role
  </li>
  <li>
   Experience of success in working in a highly matrixed environment
  </li>
  <li>
   Excellent customer service skills, listens intently to customer needs and can create connections that shape new opportunities
  </li>
  <li>
   Confident in contractual and procurement matters
  </li>
  <li>
   Sound judgment and decision-making skills
  </li>
  <li>
   Degree in Life Science, Business Management, or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join?
  <br/>
  <br/>
 </strong>
 You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.
 <br/>
 <br/>
 We know that meaningful results require not only the right approach but also
 <strong>
  the right people
 </strong>
 . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
 <br/>
 <br/>
 It's an exciting time to join and reimagine what's possible in healthcare.
 <br/>
 <br/>
 <strong>
  Moving healthcare forward. Together.
  <br/>
  <br/>
 </strong>
 <em>
  IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.
  <br/>
  <br/>
 </em>
 IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
</div>


Key Account Manager - Consumer Health / Istanbul Based

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