client relationship executive Jobs in Chennai

client relationship executive

customer service executive - customer service operations Jobs in Chennai

customer service executive - customer service operations

customer service executive - platform planning & network design Jobs in Chennai

customer service executive - platform planning & network design

sr customer service executive - program management Jobs in Chennai

sr customer service executive - program management

client service executive

The Muthoot Group

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 This job is provided by apna.co 1.Handling Walk-ins Enquiries and Supporting Customers at Branch for KYC and Documentation up keeping
 
 
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 Customer services and Orientation
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 In-house Cross sell of canvas of products (Only inside office)
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 Interest collection calling and informing need updated on callings to Existing Customers and Few Backend work at office
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 Prospecting and identifying new leads and pitching to the clients.
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 Providing client service to existing customers. They are required to manage all aspects of customer relationships
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Client Relationship Executive

Tata Communications

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 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Location:
 
 Chennai / Pune
 
 
 Grade:
 
 B2-1
 
 
 
 
 Working Hours
 
 
 
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 Permanent Work from Office on all days
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 Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm)
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 Holidays are followed as per Australian calendar.
 
 
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 Job Summary
 
 
 
 We are looking for customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management.
 
 
 
 Skills Capabilities
 
 
 
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 Strong Communication skills including experience handling international Customer calls and effective written communication.
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 Strong problem-solving abilities with a customer-first mindset.
 
 
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 Roles &amp; Responsibility
 
 
 
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 Communication: Serve as the single point of contact for issue resolution and Customer communication via calls and mails throughout the order delivery lifecycle.
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 Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process.
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 Responsibilities include Order and contract creation, follow up and maintaining end-to-end visibility of order status.
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 Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication.
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 Ensure 100% Quality and KPI compliance for all deliverables.
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 Generate daily dashboards on order status and update customers as per the agreed process.
 
 
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 Tools &amp; Systems Knowledge (Optional)
 
 
 
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 Salesforce, Google Map, PNI &ndash; Spatial net
 
 
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 Educational Qualification &amp; Experience
 
 
 
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 Minimum of 1+ years of experience in International Call center operations (Australian English).
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 Order Management knowledge is preferrable.
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Customer Service Executive - Customer Service Operations

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 Responsible for driving day to day platforms and network planning and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
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 Responsibilities
 
 
 
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 Supporting the network enhancement, maintenance, and migration projects
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 Publishing dashboards to track projects.
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 Platform installation and configuration
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 Support in technical analysis of software, hardware, and network systems
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 Perform integration and migration with existing systems.
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 Creating technical service requirements
 
 
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 Desired Skill sets
 
 
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 Experience in network maintenance/ migrations/enhancements
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 Expertise on various telecommunication equipment
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 Good Knowledge in various products offered by service provider.
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Customer Service Executive - Platform Planning & Network Design

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for all aspects of project management associated with the implementation of assigned external customer-facing projects and internal non-customer facing projects.
 
 
 Consult with various stakeholders to review
 
 project proposals
 
 to determine goals; time-frame, and procedures for accomplishing tasks; allotment of resources.
 
 
 Carry out kick off calls with the customer to understand their exact requirement, priority and site readiness status.
 
 
 Managing multiple
 
 small to mid-size
 
 projects simultaneously, coordinate with all levels of internal and external stakeholders who will benefit from comprehensive solutions with the projects
 
 
 Able to
 
 proactively
 
 identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 Manage the delivery of different data products like internet lease line, local loop, IPLC, MPLS and data center service within Service level agreement ( SLA ) for the corporate customers.
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Sr Customer Service Executive - Program Management

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs
 
 
 Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control
 
 
 Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables
 
 
 Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits
 
 
 Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain
 
 
 Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects
 
 
 Responsible for ensuring requirements documentation is established upon milestone date, coordinates with respective team/stakeholder if process documentation is needed for specified project, responsible for loading artifacts into Customers systems per established process, creates and manages detailed project plan
 
 
 Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress &amp; stakeholder meetings, stage review meetings and closure meetings
 
 
 Ultimately responsible for a successful end to end delivery of the project
 
 
 
 Knowledge And Experience
 
 
 
 Project Planning &amp; Management - Able to establish clearly defined objectives &amp; deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations
 
 
 Communication - Able to provide clear, crisp written and verbal communications for work instructions, customer updates,
 
 
 Customer Relations - Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state
 
 
 Fluent in English - Excellent oral and written communication
 
 
 Basic Knowledge of communication and networking technologies.
 
 
 Working independently with minimal supervision in a non-structured environment
 
 
 Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables, and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal/external organizations.
 
 
 Able to learn and apply new knowledge and project management expertise to the needs of the business
 
 
 Large business customer interface experience
 
 
 Strong organizational skills
 
 
 Ability to quickly assimilate knowledge from outside own area of expertise
 
 
 Multi-tasking, Action oriented
 
 
 Ability to handle large volume of work items to ensure nothing is overlooked
 
 
 Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines
 
 
 Flexible, analytical, stress resistant and work under pressure
 
 
 Able to work in an autonomous fashion
 
 
 Able to handle multiple projects concurrently
 
 
 Working with telecommunications carriers
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Jr Customer Service Executive - Project Planning & Implementation

Weboin Digital Marketing Agency

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 At Weboin, we don&rsquo;t just optimize websites&mdash;we optimize brands for growth. As a fast-paced digital marketing agency helping over 1,000 clients since 2013, we&rsquo;ve carved a name for ourselves in SEO, social media, web development, and AI-powered strategies. Now, we&rsquo;re looking for a passionate SEO Executive who understands not just how search engines work, but how people search.
 
 
 As an SEO Executive, your mission is to help our clients get discovered, rank higher, and drive meaningful traffic to their websites. You&rsquo;ll play a hands-on role in keyword research, technical audits, content planning, and backlink strategies. We love curious minds who can spot trends before they go mainstream.
 
 
 Just last quarter, one of our SEO team members spotted a declining keyword trend for a major client and quickly pivoted the content strategy&mdash;within weeks, traffic was up by 32%. That&rsquo;s the kind of smart, agile thinking we value.
 
 
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 Performing keyword research using tools like Google Keyword Planner, SEMrush, or Ahrefs.
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 Conducting technical SEO audits and fixing crawl errors, speed issues, and indexing problems.
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 Collaborating with content teams to create SEO-optimized blogs, landing pages, and product pages.
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 Building quality backlinks through ethical link-building strategies.
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 Monitoring and reporting performance using Google Analytics, Search Console, and other tools.
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 Staying up to date with search engine algorithm updates and industry trends.
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 1+ years of hands-on experience in SEO (on-page, off-page, and technical).
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 Basic understanding of digital marketing and how SEO fits into the bigger picture.
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 Prior agency experience is a big plus&mdash;we love team players who can juggle multiple projects.
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 Familiarity with SEO tools like Screaming Frog, Moz, Ubersuggest, etc.
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 Strong analytical skills and attention to detail.
 
 
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 Because at Weboin, you&rsquo;re not just another employee&mdash;you&rsquo;re part of a crew that thinks big, moves fast, and celebrates every win (big or small). We offer real opportunities to grow, share ideas, and make a tangible impact.
 
 
 If SEO is more than a job title to you&mdash;if it&rsquo;s something you geek out about&mdash;then we&rsquo;d love to hear from you.
 
 
 Because here, interns don&rsquo;t sit on the sidelines. You&rsquo;ll learn directly from industry pros, handle real-world tasks, and leave with actual experience that matters. Plus, we&rsquo;re a fun, collaborative team that&rsquo;s always cheering each other on.
 
 
 We are more than just a digital marketing agency &ndash; we&rsquo;re your strategic partners in navigating the ever-evolving digital landscape.
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SEO Executive

Golden Opportunities

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 Job Description
 
 
 
 Job Title: Senior Manager - Service Delivery
 
 
 Location: Hyderabad
 
 
 
 Candidate Expectations
 
 
 
 14+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
 
 
 5+ years of leading programs with minimum headcount of 300-400 FTEs across the 24/7
 
 
 Experience of working with technical clients (domain / industry / customer) with expertise in Technical Support will be preferred.
 
 
 Candidate to have some prior experience in managing technology-based businesses with very high customer service orientation
 
 
 Proven track record in leading and motivating large teams, with the ability to attract and nurture talent
 
 
 Demonstrated success in exceeding performance metrics and contractual obligations
 
 
 Experience in building relationships within a matrix-driven organization
 
 
 Strong client-facing communication and negotiation skills
 
 
 Analytical acumen to streamline complex processes
 
 
 MBA/ PG Degree would be an advantage
 
 
 
 P&amp;l
 
 
 
 Job Responsibility:
 
 
 Manage P&amp;L of the business operations, including the development and execution of the overall business strategy.
 
 
 Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals, Agent Satisfaction Rates, First Touch Resolution, Resolution Rate, Case Ageing, Reopen Rate, Contact Closure rates, Repeat contact/churn etc.
 
 
 
 Team Management
 
 
 
 Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
 
 
 Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
 
 
 
 Business Growth
 
 
 
 Support business growth by collaborating with Sales &amp; marketing across geographies.
 
 
 
 Best Practices
 
 
 
 Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
 
 
 
 Innovation
 
 
 
 Lead innovation &amp; value add efforts between Client and the company.
 
 
 
 Domain Capability
 
 
 
 Strengthen domain capabilities.
 
 
 Compliance: Ensure compliance with all client regulatory requirements
 
 
 Client Satisfaction: Ensure client satisfaction. Become �Voice of the Customer� Establish strong relationships with clients.
 
 
 
 Skills Required
 
 
 
 RoleSenior Manager - Service Delivery (Tech support) - Hyderabad
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
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 BPO
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 CALL CENTER
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 CUSTOMER SERVICE
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 CUSTOMER SUPPORT
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 SERVICE CENTER MANAGEMENT
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 TECHNICAL
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 TECHNICAL SUPPORT
 
 
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 Other Information
 
 
 Job CodeGO/JC/960/2025
 
 
 Recruiter NameDevikala D
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Senior Manager - Service Delivery (Tech support) - Hyderabad - GO/JC/960/2025

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