client relationship executive Jobs in Chennai

client relationship executive

customer service executive - customer service operations Jobs in Chennai

customer service executive - customer service operations

customer service executive - platform planning & network design Jobs in Chennai

customer service executive - platform planning & network design

jr customer service executive - project planning & implementation Jobs in Chennai

jr customer service executive - project planning & implementation

retail operations lead

customer service executive customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Location:
 
 Chennai / Pune
 
 
 Grade:
 
 B2-1
 
 
 
 
 Working Hours
 
 
 
 <ul>
 <li>
 Permanent Work from Office on all days
 </li>
 <li>
 Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm)
 </li>
 <li>
 Holidays are followed as per Australian calendar.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We are looking for customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management.
 
 
 
 Skills Capabilities
 
 
 
 <ul>
 <li>
 Strong Communication skills including experience handling international Customer calls and effective written communication.
 </li>
 <li>
 Strong problem-solving abilities with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Roles &amp; Responsibility
 
 
 
 <ul>
 <li>
 Communication: Serve as the single point of contact for issue resolution and Customer communication via calls and mails throughout the order delivery lifecycle.
 </li>
 <li>
 Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process.
 </li>
 <li>
 Responsibilities include Order and contract creation, follow up and maintaining end-to-end visibility of order status.
 </li>
 <li>
 Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication.
 </li>
 <li>
 Ensure 100% Quality and KPI compliance for all deliverables.
 </li>
 <li>
 Generate daily dashboards on order status and update customers as per the agreed process.
 
 
 </li>
 </ul>
 
 Tools &amp; Systems Knowledge (Optional)
 
 
 
 <ul>
 <li>
 Salesforce, Google Map, PNI &ndash; Spatial net
 
 
 </li>
 </ul>
 
 Educational Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum of 1+ years of experience in International Call center operations (Australian English).
 </li>
 <li>
 Order Management knowledge is preferrable.
 </li>
 </ul>
</div>

Customer Service Executive - Customer Service Operations

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up &amp; monitor 3P operations.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Monitor operations of the assigned stores and suggest &amp; deploy improvements
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Visit the stores for various operational conformance, restrictions and norms
 </li>
 <li>
 Conduct ops checklist based on SOP
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Communicating with team and operations stakeholders.
 
 
 Managing amazon driven process at 3p stores.
 
 
 Providing training and one point lessons to ground staff to implement Amazon Operation processes.
 
 
 Perform daily/ weekly site audits
 
 
 Travel to site locations
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Tamil Nadu - D31
 
 
 Job ID: A3063556
</div>

Operation Executive, Fresh 3P

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Job Title: Senior Manager - Service Delivery
 
 
 Location: Hyderabad
 
 
 
 Candidate Expectations
 
 
 
 14+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
 
 
 5+ years of leading programs with minimum headcount of 300-400 FTEs across the 24/7
 
 
 Experience of working with technical clients (domain / industry / customer) with expertise in Technical Support will be preferred.
 
 
 Candidate to have some prior experience in managing technology-based businesses with very high customer service orientation
 
 
 Proven track record in leading and motivating large teams, with the ability to attract and nurture talent
 
 
 Demonstrated success in exceeding performance metrics and contractual obligations
 
 
 Experience in building relationships within a matrix-driven organization
 
 
 Strong client-facing communication and negotiation skills
 
 
 Analytical acumen to streamline complex processes
 
 
 MBA/ PG Degree would be an advantage
 
 
 
 P&amp;l
 
 
 
 Job Responsibility:
 
 
 Manage P&amp;L of the business operations, including the development and execution of the overall business strategy.
 
 
 Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals, Agent Satisfaction Rates, First Touch Resolution, Resolution Rate, Case Ageing, Reopen Rate, Contact Closure rates, Repeat contact/churn etc.
 
 
 
 Team Management
 
 
 
 Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
 
 
 Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
 
 
 
 Business Growth
 
 
 
 Support business growth by collaborating with Sales &amp; marketing across geographies.
 
 
 
 Best Practices
 
 
 
 Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
 
 
 
 Innovation
 
 
 
 Lead innovation &amp; value add efforts between Client and the company.
 
 
 
 Domain Capability
 
 
 
 Strengthen domain capabilities.
 
 
 Compliance: Ensure compliance with all client regulatory requirements
 
 
 Client Satisfaction: Ensure client satisfaction. Become �Voice of the Customer� Establish strong relationships with clients.
 
 
 
 Skills Required
 
 
 
 RoleSenior Manager - Service Delivery (Tech support) - Hyderabad
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 BPO
 </li>
 <li>
 CALL CENTER
 </li>
 <li>
 CUSTOMER SERVICE
 </li>
 <li>
 CUSTOMER SUPPORT
 </li>
 <li>
 SERVICE CENTER MANAGEMENT
 </li>
 <li>
 TECHNICAL
 </li>
 <li>
 TECHNICAL SUPPORT
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/960/2025
 
 
 Recruiter NameDevikala D
</div>

Senior Manager - Service Delivery (Tech support) - Hyderabad - GO/JC/960/2025

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers &amp; handling escalations and special requests of customers related to aspects like performance, quality and improvements with the objective of enhancing customer experience. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the assigned account and business.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage the customer life cycle
 </li>
 <li>
 customer onboarding, engagement and service adoption
 </li>
 <li>
 Work with cross functional teams- Professional Services, Product, Operations, Billing, Delivery and other teams to resolve customer business issues &amp; delivery
 </li>
 <li>
 Manage the customer success parameters and ensure commitments agreed during the onboarding phase are being realized
 </li>
 <li>
 Manage customer feedback and product needs by providing feature requests to internal teams.
 </li>
 <li>
 Ensure that all stakeholders are involved in onboarding the customer ,order/contract are done in a timely and accurate manner, thereby ensuring timely and effective activation of services
 </li>
 <li>
 Manage customer requests- Moves, Adds, Changes and Deletes
 </li>
 <li>
 Review customer risks issues and problems with internal teams and drive timely closure
 </li>
 <li>
 Make customer specific service improvement and development plans and monitor implementation across all internal functions
 </li>
 <li>
 Track customer SLAs, customer feedback, governance meeting outcomes etc
 </li>
 <li>
 Define escalation matrix for the customers and drive customer
 </li>
 <li>
 s education and adherence on it
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 enterprise sales or service management experience.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Account management and sales experience
 </li>
 <li>
 Demonstrable ability to create and give business &amp; technical presentations and demos.
 </li>
 <li>
 Demonstrated experience in gathering and understanding customer business requirements.
 </li>
 </ul>
</div>

Manager - Sales- India

Freshworks

<div>
 
 Company Description
 
 
 
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are looking for an experienced Project Manager &ndash; Cybersecurity &amp; Internal Audit to lead and coordinate audit-related projects with a focus on SOX compliance, IT controls, and Cybersecurity. This role requires strong project management capabilities, exceptional stakeholder management, and the ability to work seamlessly with cross-functional teams. The ideal candidate will possess deep knowledge of SOX IT control audits, cybersecurity risk frameworks, and have strong communication and coordination skills to drive successful audit engagements and ensure organizational compliance.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 Manage and oversee internal audit projects, particularly focused on IT general controls, SOX compliance, and cybersecurity audits.
 
 
 
 
 
 </li>
 <li>
 
 Lead end-to-end project planning, including scope definition, resource allocation, timelines, issue tracking, and status reporting.
 
 
 
 
 
 </li>
 <li>
 
 Collaborate with internal audit, IT, Product &amp; Engineering, Cybersecurity, Finance, and Business teams to ensure effective execution of audit plans and remediation activities.
 
 
 
 
 
 </li>
 <li>
 
 Coordinate SOX ITGC (IT General Controls) and process-level control testing, working with internal and external auditors as required.
 
 
 
 
 
 </li>
 <li>
 
 Facilitate the identification, assessment, and remediation of cybersecurity risks, ensuring alignment with frameworks such as NIST, ISO 27001, and COBIT.
 
 
 
 
 
 </li>
 <li>
 
 Develop and maintain stakeholder relationships to ensure transparency and alignment on audit priorities and expectations.
 
 
 
 
 
 </li>
 <li>
 Provide clear, concise project status updates to senior leadership and executive stakeholders.
 
 
 </li>
 <li>
 Drive continuous improvement in audit processes and control environments through feedback and lessons learned..
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Information Systems, Business Administration, Accounting, Cybersecurity, or related field.
 
 
 
 
 
 </li>
 <li>
 
 3 - 7 years of experience in project management, with at least 2 years supporting internal audit or SOX compliance initiatives.
 
 
 
 
 
 </li>
 <li>
 
 Good understanding of SOX ITGC, IT audit methodologies, and cybersecurity control frameworks.
 
 
 
 
 
 </li>
 <li>
 
 Demonstrated ability to manage multiple complex projects simultaneously in a cross-functional environment.
 
 
 
 
 
 </li>
 <li>
 
 Strong experience in stakeholder engagement, communication, and influencing at all organizational levels.
 
 
 
 
 
 </li>
 <li>
 
 Excellent verbal and written communication skills, with attention to detail and an ability to distill technical issues into Business terms.
 
 
 
 
 
 </li>
 <li>
 
 Proficiency in project management tools (e.g., MS Project, JIRA, Smartsheet).
 
 
 
 
 
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 
 <ul>
 <li>
 
 Project Management certification (e.g., PMP, PRINCE2).
 
 
 
 
 
 </li>
 <li>
 
 Audit or security certifications (e.g., CISA, CISSP, CRISC).
 
 
 
 
 
 </li>
 <li>
 
 Experience working with GRC platforms or audit management tools (e.g., AuditBoard, TeamMate).
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Associate Program Manager

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you excited to join our team as Operations Executive ?
 
 
 
 Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
 
 
 
 
 
 As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
 
 
 
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
 </li>
 <li>
 Drive the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
 </li>
 <li>
 Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
 </li>
 <li>
 Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
 </li>
 <li>
 Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
 </li>
 <li>
 Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
 </li>
 <li>
 Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
 </li>
 <li>
 Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
 </li>
 <li>
 The candidate will be required to work six days a week
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
 </li>
 <li>
 Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
 </li>
 <li>
 A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
 </li>
 <li>
 A graduate with a preference for holding a minimum craft course certification in Hospitality.
 </li>
 <li>
 Requires a minimum of 0-1 year of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Operation Executive

Explore 86+ Customer service executive customer service operations in Chennai this September. Find roles across top companies and apply now to boost your career.

86 customer service executive customer service operations jobs IN Chennai

Customer Service Executive - Customer Service Operations

Operation Executive, Fresh 3P

Operation Executive, Fresh 3P

Senior Manager - Service Delivery (Tech support) - Hyderabad - GO/JC/960/2025

Manager - Sales- India

Associate Program Manager

Operation Executive