customer service representative Jobs in Manama Bahrain

customer service representative

client service executive. ksa Jobs in Manama Bahrain

client service executive. ksa

client servicing

customer service officer (bahraini nationals only) Jobs in Manama Bahrain

customer service officer (bahraini nationals only)

customer service representative/female Jobs in Manama Bahrain

customer service representative/female

client service officer

Virtu Thinko

ObjectivesThe Client Service team will provide information and answers to customers in response to inquiries about all banking products and services (including electronic banking products), as well as assist clients with all specific needs. The team will receive, review, process, and complete all client requests, queries, and complaints. The client service team manages the workflow of all operational client contacts; comprehensive management for inward and outward communication, including any bottlenecks.Acting as a single entry point to clients where the team focuses on queries and the ability to on on-spot replies, managing process requests with speed and efficiency.The client services team aims to simplify workflow processes and build service quality for clients.Direct Responsibilities1. Manage internal &amp; external client inquiries&middot; Ensure all requests and activities of the team are logged in the HOBART tracking tool&middot; Monitor and ensure resolution of all internal &amp; external client requests, mainly related but not limited to payments and general inquiries.&middot; Escalate requests on a need basis to required departments in a precise/ neat manner.&middot; Manages client's daily requests: answering questions/queries/concerns, providing document requirements, statements, status updates, etc&middot; Reports incidents and participates in the resolution of incidents/complaints.&middot; Initiate and maintain an excellent client relationship and ensure satisfaction level.&middot; Understanding the client's business and collaborating on providing beneficial operational solutions to the clients.2. Manage client communication flow and knowledge banking related matters&middot; Contact client on need basis to obtain further information for all types of requests.&middot; Understand and be proficient on all BANKP Banking products&rsquo; functions and features&middot; Inform all impacted parties on any Banking products related issues on a timely and professional manner&middot; Be part of promotional activities of banking products, as necessary3. Participate in client service related projects on behalf of Client Service MEA4. Contribute to team KPIs for business sponsors and internal management on a regular basis5. Abide by department procedures and global/Regional/local SOP&rsquo;s6. Responsible for logging incidents and customers complaints as per standard procedures5. Competencies, Experiences, and SkillsEducation<ul><li>Bachelor's degree</li></ul>Prior Work Experience&middot; 1 to 2 Years of experience, preferably in the field of customer service or operations team with a desire for client facing roleSkills&middot; Comply with the procedures, work independently and work through to completion&middot; General knowledge of Banking products and services&middot; Excellent knowledge of payment and operational processes&middot; Knowledge of MS Office is required to operate swiftly on daily basis&middot; Strong communication skills to communicate with internal and external clients&middot; Team player, handling daily work pressure (tight deadlines, Quick TAT)&middot; Self-motivated to work independently with minimum dependence on others&middot; Highly developed sense of integrity and commitment to customer satisfaction<ul><li>Be flexible on working hours and working days</li><li>Fluent in English</li></ul>Other language(s) &ndash;Arabic, French, HindiJob Types: Full-time, Temporary, Contract Contract length: 4 monthsPay: BD500.000 - BD600.000 per monthLocation:<ul><li>Manama (Preferred)</li></ul>

Client Service Officer

Zurich Insurance

<div>
 
 Job Summary
 
 
 
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 
 
 Reporting to Team Manager &ndash; Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
 
 
 Job Accountabilities
 
 
 As Customer Service Officer, your role will involve:
 
 
 <ul>
 <li>
 Collaborates with teams across the organization and serves as an advocate for our customers&rsquo; service needs, coordinating with the appropriate business partner.
 </li>
 <li>
 Undertake thorough AML reviews in line with regulatory guidelines.
 </li>
 <li>
 Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
 </li>
 <li>
 The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
 </li>
 <li>
 The individual is expected to take ownership and responsibility for personal performance targets.
 </li>
 <li>
 Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one&rsquo;s performance in the future.
 </li>
 <li>
 The individual should be flexible in meeting the dynamic nature of work.
 </li>
 <li>
 To provide customer service to both internal and external customers.
 </li>
 <li>
 Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
 </li>
 <li>
 Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
 </li>
 <li>
 Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
 </li>
 <li>
 Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
 </li>
 <li>
 Maintain and implement personal development plans in partnership with the immediate manager.
 </li>
 <li>
 The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
 </li>
 <li>
 Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 To be successful in this role, you will need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.
 </li>
 <li>
 Prior experience working within life insurance industry.
 </li>
 <li>
 Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
 </li>
 <li>
 Previous experience working within an international and diverse cultural organization would be beneficial.
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Analytical and problem-solving mindset.
 </li>
 <li>
 Accuracy and Attention to details.
 </li>
 <li>
 Intermediate knowledge of Microsoft office packages&ndash; Word, Excel, and PowerPoint.
 </li>
 <li>
 Excellent negotiation and communication skills both written and verbal in English.
 </li>
 <li>
 Digital Literacy.
 </li>
 <li>
 KYC knowledge.
 
 
 </li>
 </ul>
 
 You are the heart &amp; soul of Zurich!
 
 
 
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 
 
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 
 
 Let&rsquo;s continue to grow together!
 
 
 <ul>
 <li>
 Location(s): BH - Manama
 </li>
 <li>
 Remote working: No
 </li>
 <li>
 Schedule: Full Time
 </li>
 <li>
 Recruiter name: Taniya Baby
 </li>
 <li>
 Hiring Manager: Jagadeesh Kumar
 </li>
 <li>
 Closing Date: 24 October 2025
 
 </li>
 </ul>
</div>

Customer Service Officer (Bahraini Nationals only)

Job Title: IT Officer / IT CoordinatorDepartment: Information Technology Reports to: IT ManagerJob Summary:The IT Officer will be responsible for supporting and maintaining the organization&rsquo;s information systems, ensuring smooth operation of hardware, software, and network infrastructure. The ideal candidate should have a strong background in Information Systems and experience in managing IT projects efficiently.Key Responsibilities:<ul><li>Provide technical support and troubleshooting for software, hardware, and network issues.</li><li>Manage and maintain information systems, ensuring data security and system integrity.</li><li>Assist in planning and implementing IT-related projects across departments.</li><li>Coordinate with vendors and service providers for IT procurement and support.</li><li>Maintain IT documentation, inventory, and user manuals.</li><li>Ensure compliance with IT policies and procedures.</li><li>Support system upgrades, backups, and regular maintenance.</li></ul>Qualifications and Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or Information Systems (preferred).</li><li>Professional certifications such as PMP or PMI are highly desirable.</li><li>Minimum 2&ndash;4 years of experience in IT support, systems management, or project coordination.</li><li>Strong understanding of information systems, network management, and cybersecurity principles.</li><li>Excellent problem-solving, organizational, and communication skills.</li><li>Ability to manage multiple tasks and work effectively under pressure.</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: BD500.000 - BD600.000 per month

IT Coordinator

UltraTech Cement

<div>
 
 Location : Bahrain
 
 
 Designation : Sales Officer
 
 
 Qualification : Graduate
 
 
 Experience: 2-5 Years experience preferably in GCC
 
 
 
 
 
 Key Responsibilities :
 
 <ul>
 <li>
 Identify and develop new business opportunities with contractors, wholesalers, and retailers to expand market presence.
 </li>
 <li>
 Achieve monthly cement sales targets through effective order processing, delivery coordination, and customer relationship management.
 </li>
 <li>
 Oversee
 
 weighbridge activities
 
 to ensure accurate loading, dispatch, and documentation of cement bag deliveries.
 </li>
 <li>
 Provide strong after-sales support, ensuring timely resolution of customer complaints and service issues.
 </li>
 <li>
 Conduct regular follow-ups with customers to maintain relationships and ensure business continuity.
 </li>
 <li>
 Perform market research by monitoring market trends, customer needs, and competitor activities to identify new growth opportunities.
 </li>
 <li>
 Prepare and maintain accurate daily, weekly, and monthly sales and operational reports.
 </li>
 </ul>
</div>

Sales Officer

Upbeatz Investments

Location: KSA Position: Public Relations Officer (PRO) Employment Type: Full-timeAbout the Role: We are seeking a reliable and proactive Public Relations Officer (PRO) to manage all government related processes and ensure smooth coordination with ministries and official departments. The ideal candidate will have strong knowledge of Saudi labor laws, visa procedures, and company documentation requirements, and must be willing to work at our KSA office.Key Responsibilities:<ul><li>Manage all government relations activities including visa processing, Iqama, and license applications.</li><li>Coordinate with ministries.</li><li>Handle online portals</li><li>Prepare, submit, and track all documents related to employee and company legal requirements.</li><li>Maintain up to date records of all employee legal documents.</li><li>Represent the company professionally in all official meetings.</li><li>Stay updated with new government regulations and ensure full compliance.</li></ul>Requirements:<ul><li>Proven experience as a PRO or Government Relations Officer.</li><li>Strong knowledge of Saudi labor, immigration, and business laws.</li><li>Excellent communication in Arabic and English (spoken &amp; written).</li><li>Valid driving license.</li><li>Good computer and documentation skills.</li><li>Willing to work in the KSA office.</li></ul>Preferred Nationalities:<ul><li>Bahraini Nationals / Saudi Nationals</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Good working environment</li><li>Opportunity for professional growth within the organization</li></ul>Job Type: Full-time

Public Relations Officer (PRO) KSA

Era Projects

We are looking Philippine National (Female) only.Job Summary:The Junior Admin / Administrative Officer is responsible for ensuring efficient office operations by providing administrative support, managing office procedures, and coordinating communication across departments. The role involves handling clerical tasks, maintaining records, and assisting in organizing company activities.Key Responsibilities:Office Administration:Manage daily office operations and ensure smooth functioning of administrative processes.Maintain office supplies inventory and coordinate procurement.Organize and store documents, records, and reports efficiently.Communication &amp; Coordination:Handle phone calls, emails, and correspondence professionally.Schedule meetings, appointments, and coordinate calendars.Assist in drafting and distributing internal communications.Maintain attendance and leave records.Assist in organizing company events and training sessions.General Support:Oversee office maintenance, cleanliness, and facility management.Liaise with vendors, service providers, and external stakeholders.Perform any other administrative duties as assigned.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business Administration, Management, or a related field.Proven experience in administrative roles (1-3 years preferred).Strong organizational and multitasking skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Excellent communication and interpersonal skills.Ability to maintain confidentiality and handle sensitive informationInterested Candidates can share their CVS here : recruitbh24@gmail.comJob Types: Full-time, PermanentPay: BD200.000 - BD220.000 per month

CLERICAL ADMINISTRATOR

We are looking Philippine National (Female) only.Job Summary:The Junior Admin / Administrative Officer is responsible for ensuring efficient office operations by providing administrative support, managing office procedures, and coordinating communication across departments. The role involves handling clerical tasks, maintaining records, and assisting in organizing company activities.Key Responsibilities:Office Administration:<ul><li>Manage daily office operations and ensure smooth functioning of administrative processes.</li><li>Maintain office supplies inventory and coordinate procurement.</li><li>Organize and store documents, records, and reports efficiently.</li></ul>Communication &amp; Coordination:<ul><li>Handle phone calls, emails, and correspondence professionally.</li><li>Schedule meetings, appointments, and coordinate calendars.</li><li>Assist in drafting and distributing internal communications.</li><li>Maintain attendance and leave records.</li><li>Assist in organizing company events and training sessions.</li></ul>General Support:<ul><li>Oversee office maintenance, cleanliness, and facility management.</li><li>Liaise with vendors, service providers, and external stakeholders.</li><li>Perform any other administrative duties as assigned.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Proven experience in administrative roles (1-3 years preferred).</li><li>Strong organizational and multitasking skills.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to maintain confidentiality and handle sensitive information</li></ul>Interested Candidates can share their CVS here : recruitbh24@gmail.comJob Types: Full-time, PermanentPay: BD200.000 per month

Office / Admin Assistant

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