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associate customer service specialist

client success analyst

Visa

<div>
 
 Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
 
 
 
 
 Progress starts with you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.
 </li>
 <li>
 Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
 </li>
 <li>
 Collect product feedback and prioritize the enhancement requests for the Global Product teams.
 </li>
 <li>
 Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
 </li>
 <li>
 Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
 </li>
 <li>
 Drive and deliver initiatives to improve client adoption of products and use of Visa&rsquo;s self-service tools.
 </li>
 <li>
 Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
 </li>
 <li>
 Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree or equivalent qualification
 </li>
 <li>
 3-8 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferred
 </li>
 <li>
 Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.
 </li>
 <li>
 Proficiency in data analytics, visualization and data driven decision making.
 </li>
 <li>
 Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
 </li>
 <li>
 Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
 </li>
 <li>
 Self-starter able to achieve results as part of an effective team across countries and time zones
 </li>
 <li>
 Able to effectively prioritize and multi-task under deadlines
 </li>
 <li>
 Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
 </li>
 <li>
 Excellent presentation skills, including strong oral and written communications
 </li>
 <li>
 Solid influencing and negotiation skills
 </li>
 <li>
 Becoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnerships
 </li>
 <li>
 Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
 </li>
 <li>
 Client engagement - Communicate clearly and effectively with clients
 </li>
 <li>
 Proactiveness - Think ahead and act critical thinking - Take ownership over problems and find creative solutions to complex problems technical skills &ndash; continuous acquisition, application, and refinement of technical skills relevant to the role and payments
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Analyst

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

Momentum Solutions Egypt

<div>
 
 About Momentum
 
 
 
 Headquartered in Montreal, Momentum is a holding company with a strong presence in the travel industry, with
 
 FlightHub being one of its notable subsidiaries
 
 . Our commitment to operational excellence, teamwork, and an innovative mindset has helped us build a culture that thrives on creativity and collaboration. As a member of the Momentum team, you&rsquo;ll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment.
 
 
 
 Position Overview
 
 
 
 We are seeking a highly skilled, detailed and motivated Testing Analyst to join our Lodging Product team. This role is critical in ensuring the quality and reliability of our hotel product platform.
 
 
 The ideal candidate is a highly responsible, versatile professional with excellent exploratory testing skills, who thrives in a fast-paced environment, works well under pressure and is eager to continuously learn and grow. This person stays focused on team objectives and can efficiently readjust on new priorities without sacrificing quality and has the ability to see beyond the happy path.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (developers, product managers, and our Sr. QA Analyst) to understand product requirements, technical changes, and potential risk areas.
 </li>
 <li>
 Design, execute, and maintain test cases and test plans for both new features and existing functionalities across UI and API layers.
 </li>
 <li>
 Investigate, document, and track bugs with high-quality reports that include clear steps, context, expected vs. actual results, and supporting evidence.
 </li>
 <li>
 Retest and validate fixes thoroughly, ensuring no regression, side effects, or missed impact on related flows.
 </li>
 <li>
 Support and improve the QA process by applying recognized test design techniques (such as Boundary Value Analysis, Equivalence Partitioning, and Risk-Based Testing) to prioritize smart coverage rather than volume.
 </li>
 <li>
 Participate in all phases of the software development lifecycle, offering actionable feedback during planning, reviews, testing, and release readiness.
 </li>
 <li>
 Continuously research, learn, and implement new testing technologies, tools, and best practices to improve the QA process.
 </li>
 <li>
 Analyze test results and provide concise quality insights, highlighting trends, risks, and improvement opportunities.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 3+ years of experience in software testing.
 </li>
 <li>
 Experience testing web applications.
 </li>
 <li>
 Strong understanding of client-server architecture and how data flows between UI, backend services, and APIs.
 </li>
 <li>
 Excellent exploratory testing skills, curiosity, and ability to see beyond the happy path.
 </li>
 <li>
 Proficiency in the following programming language (Python, JS, JSON, HTML).
 </li>
 <li>
 Hands-on experience in API testing.
 </li>
 <li>
 Strong understanding of QA methodologies, tools, and processes.
 </li>
 <li>
 Experience with SQL and database testing.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Experience with API testing tools (e.g., Postman) and familiarity with automation tools (e.g., Playwright).
 </li>
 <li>
 Understanding and experience of Agile/Scrum development methodologies.
 </li>
 <li>
 Professional working proficiency in English.
 </li>
 <li>
 Very detailed oriented.
 </li>
 <li>
 Hunger for knowledge.
 </li>
 <li>
 Experience in the travel industry a plus
 </li>
 <li>
 Please note this is a full-time on-site position, in Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Benefits Of Working With Us
 
 
 
 <ul>
 <li>
 Collaborative Team: Work with a supportive team dedicated to shared success.
 </li>
 <li>
 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
 </li>
 </ul>
 At Momentum, we believe in fostering a supportive, engaging work environment that promotes growth and professional development. Our team of talented individuals embodies our core values of Hungry, Humble, and Honest.
 
 
 Explore the Momentum Office: https://momentumegypt.com/
 
 
 Explore FlightHub: https://corporate.flighthub.com/
</div>

Testing Analyst

Konecta

<div>
 
 Position Summary:
 
 
 The Reporting Analyst plays a pivotal role in driving data-informed decisions across international
 
 
 BPO operations. This role is responsible for designing, maintaining, and optimizing global reporting
 
 
 frameworks, KPIs, and dashboards that measure operational performance, customer satisfaction,
 
 
 workforce
 
 
 efficiency, and strategic initiatives. The successful candidate will act as a critical partner to cross-
 
 
 functional
 
 
 teams, ensuring timely delivery of actionable insights in a fast-paced, metrics-driven environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 ● Collect, clean, organize, and analyze large volumes of structured and unstructured data from multiple
 
 
 global sources including customer interactions, QA surveys, WFM platforms, CRMs, and internal
 
 
 systems.
 
 
 ● Develop, automate, and maintain global reports and dashboards (e.g., Looker, Power BI) that
 
 
 monitor key KPIs across clients, markets, and contact center sites.
 
 
 ● Design and maintain relational databases and reporting tools that enable self-service analytics across
 
 
 operational teams.
 
 
 ● Perform root cause analyses and trend forecasting to provide strategic insights on service delivery,
 
 
 efficiency, and customer experience.
 
 
 ● Collaborate with global functional leads in Workforce Management, Quality, Training, and Client
 
 
 Services to align metrics, standardize reporting, and define best practices.
 
 
 ● Translate data into compelling narratives and visual presentations for executive stakeholders.
 
 
 ● Present monthly and quarterly business reviews to leadership and clients with a focus on data-driven
 
 
 recommendations.
 
 
 ● Maintain robust documentation and ensure consistent application of data governance policies across
 
 
 reporting systems.
 
 
 ● Drive continuous improvement through automation, AI-based insights, and integration of new
 
 
 
 
 
 analytics tools.
 
 
 ● Support RFPs, client audits, and contract renegotiations with data and performance evidence.
 
 
 
 
 
 Must-Have Qualifications and Skills:
 
 
 ● Experience (4+y) in a global reporting, analytics, or business intelligence role, working in multi-
 
 
 country BPO operations, global shared services or high-volume customer operations.
 
 
 ● Strong analytical mindset and exceptional attention to detail.
 
 
 ● Proficiency in data analytics and visualization tools: Excel (advanced), SQL, Looker, Power BI.
 
 
 ● Strong understanding of customer experience or service delivery metrics and performance
 
 
 management frameworks.
 
 
 ● Ability to synthesize complex data sets into actionable insights.
 
 
 ● Proven experience managing dashboards and operational reports in BPO, shared services, or
 
 
 customer service environments.
 
 
 ● Outstanding written and verbal communication skills.
 
 
 ● Demonstrated autonomy in managing multiple projects, deadlines, and stakeholder expectations.
 
 
 ● Strong critical thinking, problem-solving, and storytelling abilities.
 
 
 ● Bachelor&amp;#39;s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related field.
 
 
 ● Fluency in English; additional languages are a plus.
 
 
 
 
 
 Preferred Qualifications (Nice-to-Have):
 
 
 ● Familiarity with workforce management, quality assurance, or gamification platforms (e.g.,
 
 
 Centrical, NICE, Genesys).
 
 
 ● Experience with ETL processes and data warehousing solutions.
 
 
 ● Background in predictive modeling, segmentation, or customer behavior analytics.
 
 
 ● Certification in Tableau, Power BI, or data analytics frameworks.
 
 
 
 
 
 What Success Looks Like:
 
 
 ● Consistently delivers accurate, timely, and insightful reports.
 
 
 ● Enables leadership to make fast, informed decisions.
 
 
 
 
 
 ● Acts as a data champion, standardizing and elevating reporting practices across geographies.
 
 
 ● Anticipates risks and opportunities based on trends before they impact performance.
 
</div>

Reporting Analyst - BPO Industry

Job Solutions

<div>
 
 About the Company:
 
 
 
 Our company is a rapidly expanding global brokerage firm providing advanced trading solutions across Forex, CFDs, commodities, indices, and cryptocurrencies. With a solid international presence and a diverse client base spanning multiple regions, we are dedicated to delivering excellence, transparency, and innovation. Our global team operates across key financial markets, empowering traders and partners with world-class technology, competitive conditions, and exceptional support.
 
 
 
 Role Overview:
 
 
 
 We are seeking an experienced and insightful
 
 Senior Forex Market Analyst
 
 to join our Market Research department in Egypt. The ideal candidate will provide expert market analysis, strategic insights, and high-quality content for our clients and internal teams. This role requires a deep understanding of global macroeconomics, technical analysis, and the structure of the Forex market.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver in-depth daily and weekly market analysis across Forex, indices, commodities, and cryptocurrencies.
 </li>
 <li>
 Conduct technical and fundamental analysis using advanced tools and methodologies.
 </li>
 <li>
 Produce written reports, video commentary, and real-time market updates.
 </li>
 <li>
 Provide actionable trading insights and recommendations for traders and investors.
 </li>
 <li>
 Participate in webinars, interviews, and live sessions as a market expert.
 </li>
 <li>
 Collaborate with marketing and sales teams to create educational and promotional content.
 </li>
 <li>
 Monitor global economic data, central bank policies, and market trends affecting FX markets.
 </li>
 <li>
 Mentor junior analysts and contribute to the continuous improvement of research output.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Economics, or a related field (Master&rsquo;s or CFA is a plus).
 </li>
 <li>
 Minimum 5 years of experience as a Market Analyst, Senior Analyst, or Research Strategist in the Forex or Financial Services industry.
 </li>
 <li>
 Strong expertise in technical and fundamental analysis, including charting tools (Trading View, MT4/MT5).
 </li>
 <li>
 Excellent understanding of macroeconomic indicators, monetary policy, and market sentiment drivers.
 </li>
 <li>
 Outstanding communication skills in English (Arabic is an advantage).
 </li>
 <li>
 Confident public speaker with experience in webinars, interviews, or educational sessions.
 </li>
 <li>
 Based in Egypt and available to work a hybrid working model.
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 A dynamic, collaborative, and multicultural work environment within a fast-growing global firm.
 </li>
 <li>
 Career progression and international development opportunities.
 </li>
 <li>
 Opportunities to attend global industry events and conferences.
 
 
 
 </li>
 </ul>
 How to apply:
 
 
 Any interested candidate in this position should send their CV and proof of book/performance entering in the subject matter the position applied for to the following email:
 
 
 job.o6byk@jobsolutions.recruitee.com
</div>

Senior Forex Market Analyst /Arabic Mother language

<div>
 
 Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.
 
 
 
 
 
 
 Position Overview
 
 
 
 The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 
 Department
 
 :
 
 
 Project Workforce Management
 
 
 
 Reports to:
 
 
 
 WFM Assistant Manager
 
 
 
 
 
 
 Job summary/overview
 
 :
 
 
 The WFM Analyst L2 should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.
 
 
 
 
 
 Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):
 
 
 <ul>
 <li>
 Analyze historical data to provide insights and recommendations for improving workforce efficiency.
 </li>
 <li>
 Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization.
 </li>
 <li>
 Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices.
 </li>
 <li>
 Driving continuous improvement in workforce planning processes.
 </li>
 <li>
 Be a true team member in Teleperformance &ndash; focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions);
 </li>
 <li>
 Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 </li>
 <li>
 Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).
 </li>
 </ul>
 
 
 
 
 
 Main Job Requirements Education and specific Training
 
 :
 
 
 
 <ul>
 <li>
 Higher Education Degree (preferential).
 </li>
 <li>
 Fluency in English (minimum B2)
 </li>
 <li>
 Work Experience: 2-5 years of Experience in project management and implementation. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Special Certifications (if appropriate; identify if required to perform the job or just preferred).
 </li>
 </ul>
 
 
</div>

WFM Analyst

Protiviti Middle East Member Firm

<div>
 
 
 Purpose of the Role
 
 
 
 The Internal Audit Associate/Analyst is a foundational, entry-level position designed for a high-potential individual ready to launch a career in business consulting. The primary purpose is to
 
 execute core audit support tasks
 
 , quickly learn the firm's audit methodologies, and contribute directly to client engagements under the close guidance of senior team members.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Foundational Audit Execution &amp; Support
 
 
 
 
 
 <ul>
 <li>
 
 Audit Preparation:
 
 Assist the engagement team with the initial preparation phases, including data requests, client communications, and organizing project documentation.
 </li>
 <li>
 
 Control Testing Support:
 
 Under the direct supervision of a Consultant or Manager, execute specific, directed
 
 testing of internal controls
 
 (financial and operational) using techniques such as inquiry, observation, and inspection.
 </li>
 <li>
 
 Work Paper Documentation:
 
 
 Document audit work performed clearly and concisely
 
 in work papers, ensuring proper referencing and support for team conclusions, adhering strictly to firm standards.
 </li>
 <li>
 
 Data &amp; Analysis:
 
 Support the team by gathering, organizing, and preliminary analysis of large data sets and client source documents.
 </li>
 <li>
 
 Process Documentation:
 
 Assist in the initial documentation of client business processes and key controls to support risk assessments.
 </li>
 <li>
 
 Issue Identification:
 
 Help identify initial control deficiencies, process inefficiencies, and non-compliance issues and communicate them clearly to the Senior Consultant or Manager.
 </li>
 </ul>
 
 
 
 
 
 Professional Learning &amp; Compliance
 
 
 
 
 
 <ul>
 <li>
 
 Methodology Adherence:
 
 Commit to rapidly learning and applying the firm's Internal Audit and risk management methodologies, following all established procedures and professional standards (e.g., IIA Standards, COSO).
 </li>
 <li>
 
 Reporting Assistance:
 
 Contribute to the final deliverables by formatting reports and preparing supporting visual aids for client presentations and memorandums.
 </li>
 <li>
 
 Follow-up:
 
 Assist in tracking the implementation status of previously reported audit recommendations as directed by the engagement team.
 </li>
 <li>
 
 Time Management:
 
 Manage assigned tasks effectively and track time accurately to ensure efficient completion within project timelines and budget goals.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's or master&rsquo;s degree in accounting, Finance, Business Administration, or a related control-focused field.
 </li>
 <li>
 
 Experience:
 
 
 0 to 1 year of total experience
 
 in Internal Audit, External Audit, Accounting, or Risk Management (relevant internships are highly valued and qualify as experience).
 </li>
 </ul>
 
 
</div>

Internal Audit Analyst (Entry Level)

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