customer service representative Jobs in Karachi Pakistan

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customer service executive

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customer success manager

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customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

client support associate

HR Ways

About the company: Hiring for an operator-led acquirer of software businesses with a focus on long-term value creation and preserving the legacy of our acquired businesses.Job DescriptionAs our first Client Services Operations Associate, you will own the systems and processes that power our Support, Implementation, and Technical Services teams. You will manage and optimize tools such as Zendesk and Rocketlane, define and track key performance metrics, and help streamline project, ticket, and client onboarding processes. Your work will empower the Client Services department to deliver exceptional experiences to the company's growing customer base. This is a remote opportunity, and candidates are expected to have some overlap with North American hours.Key ResponsibilitiesManage and Optimize Client Services Systems<ul><li>Administer Zendesk and Rocketlane to support workflows across all Client Services teams.</li><li>Build automations, triggers, and dashboards that improve visibility and efficiency.</li><li>Ensure data integrity and alignment across Client Services, CRM, and DevOps systems.</li><li>Facilitate feedback loops between Client Services and other departments to reduce delivery time.</li></ul>Drive Operational Reporting and Insights<ul><li>Define and track key metrics, including project profitability, time-to-value, risk level, and team capacity.</li><li>Develop clear, actionable reporting for leadership to support strategic decisions.</li><li>Identify trends and bottlenecks to continuously improve service performance.</li><li>Develop and maintain capacity and utilization models to support staffing requirements.</li></ul>Standardize and Document Client Services Processes<ul><li>Support client onboarding coordination by improving workflows and communication channels.</li><li>Create and maintain internal SOPs and onboarding documentation.</li><li>Streamline handoffs between teams to ensure consistent client experiences.</li><li>Partner with Product, Engineering, and Sales to ensure insights into the roadmap and planning.</li></ul>Qualifications<ul><li>2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company.</li><li>Hands-on experience managing Zendesk and Rocketlane.</li><li>Excellent communication, organization, and problem-solving skills.</li><li>Strong analytical skills with proficiency in Excel for performance reporting.</li><li>Familiarity with CRM systems (e.g., HubSpot, Salesforce) and DevOps tools (e.g., Azure, Jira).</li><li>A proactive, systems-minded approach to improving how teams work and deliver value to clients.</li></ul>Other Details: &#65279;Experience: 2-4 years &#65279;Timings: US Time ZoneApply at jobs@hrways.coAbout HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs140,000.00 per monthWork Location: In person

Client Services Operations Associate | Remote from Pakistan

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 As an Account Support Associate (ASA), you&rsquo;ll be a key member of our Business Support Services (BSS) team . The ASA program supports a wide range of service lines (Assurance, Consulting, Tax, Strategy and Transactions), making this a great place to gain exposure to new skills and progress your career. You will work directly with high-level client-serving professionals (partners/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY&rsquo;s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
 </li>
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 Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
 </li>
 <li>
 Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
 </li>
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 Collaborate with the account team, business development and resource management teams to achieve team goals
 </li>
 <li>
 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Minimum of 1&ndash;2 years of experience in account or project management, customer service, or a related support role
 </li>
 <li>
 A degree in Business Administration, Marketing, Communication, or a related field is preferred
 </li>
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 Proficiency in Microsoft Office Suite
 </li>
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 Excellent verbal and written communication skills to interact effectively with clients and team members
 </li>
 <li>
 Strong analytical and problem-solving abilities to address challenges proactively
 </li>
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 High attention to detail with the ability to manage multiple tasks accurately
 </li>
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 Strong organizational and time management skills to handle a high volume of work efficiently
 </li>
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 Client-focused mindset with a commitment to delivering exceptional service and building long-term relationships
 </li>
 <li>
 Collaborative team player with the ability to work effectively in a team environment
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 |
 
 Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Account Support Associate - Rapid Innovation - Karachi

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
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 Import and format lead data into Pipedrive CRM.
 </li>
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 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
 </li>
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 Tag and organize leads by business type to ensure targeted outreach.
 </li>
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 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
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 Execute email outreach campaigns through Pipedrive to targeted leads.
 </li>
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 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
 </li>
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 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
 </li>
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 Schedule product demos for interested leads and hand over qualified leads to the sales team.
 </li>
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 Coordinate closely with the sales team to track lead progress and status updates.
 </li>
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 Update lead remarks and move them through the correct stages in Pipedrive.
 </li>
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 Work with the marketing team to receive content and campaign details for outreach activities.
 </li>
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 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
 <li>
 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
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 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
 </li>
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 Fresh (0) to 1 years of experience in sales consulting or business development.
 </li>
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 Excellent written and verbal communication skills.
 </li>
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 Proficiency in English (spoken and written).
 </li>
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 Strong ability to multi-task, organize, and prioritize work.
 </li>
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 Ability to use Microsoft Office Suite Proficiently.
 </li>
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 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Kunjisoft

Timing: 10:00 AM &ndash; 7:00 PMDays: Monday to FridaySend your CV to professional.recruitments123@gmail.comLocation Shahrah-e-Faisal, Karachi!We&rsquo;re looking for a dedicated and detail-oriented Account Executive with an accounting background to join our team. The ideal candidate should have at least 6 months of hands-on experience in accounting or finance-related work and be comfortable managing client accounts, handling financial records, and supporting daily business operations.Key Responsibilities<ul><li>Manage client accounts and ensure timely updates on financial activities.</li><li>Record and reconcile financial transactions.</li><li>Prepare basic financial reports and assist in audits.</li><li>Coordinate with the finance team for billing, invoicing, and payments.</li><li>Maintain accurate client and accounting records.</li><li>Support the management team with administrative and operational tasks.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>Minimum 6 months of relevant experience in accounting or finance.</li><li>Strong understanding of basic accounting principles.</li><li>Proficiency in MS Excel and accounting software (QuickBooks, Tally, or similar).</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Account Associate

Telemarketing

The CSR will be responsible for handling customer inquiries, resolving issues, and providing excellent service About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Skill-building workshops and career growth pathRecognition and appreciation for your contributionJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Tresmind Solutions

<div>
 
 We are seeking a highly motivated and skilled Upwork bidder to join our team. As an Upwork bidder, you will be responsible for identifying, researching, and bidding on relevant projects on the Upwork platform, ensuring high-quality proposals and successful project acquisition.
 
 
 
 Key Responsibilities
 
 
 
 &bull; Identify and research potential projects on the Upwork platform aligned with company capabilities and objectives.
 
 
 &bull; Develop and submit compelling proposals that effectively communicate our value proposition and expertise.
 
 
 &bull; Manage client communication throughout the bidding and project negotiation phases, ensuring clear and professional interactions.
 
 
 &bull; Conduct thorough market analysis and competitive bidding strategies to maximize win rates.
 
 
 &bull; Effectively manage time and project timelines, ensuring adherence to deadlines and efficient project execution.
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor Degree in any relevant field.
 </li>
 <li>
 6 months to 1 year of professional experience
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 &bull; Proposal Writing
 
 &bull; Upwork Platform &bull; Client Communication &bull; Research Skills &bull; Time Management
 
 
 
 
 &bull; Attention to Detail &bull; Competitive Bidding
 
 
 
 
 
 
 
 Location &amp; Work Arrangement
 
 
 
 Location: Gulshan E Iqbal VIP Block 7, Karachi
 
 
 Job Type: Permanent
 
 
 Work Nature: Onsite
 
 
 Shift: Afternoon/Night
 
 
 
 
</div>

Upwork Bidder Associate

SupportYourApp

<div>
 
 Passionate about the world of tech?
 
 
 
 What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
 
 
 Join our team as a
 
 Customer Support Consultant
 
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
 
 
 Excited? Let's see what it takes 💛
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Provide exceptional customer support via calls, chats, emails, and social media
 </li>
 <li>
 Build positive and long-lasting relationships with customers
 </li>
 <li>
 Meet team KPIs
 </li>
 <li>
 Always be up-to-date with cutting-edge technology
 </li>
 <li>
 Securely work with customers' sensitive information
 </li>
 <li>
 Apply the latest and greatest customer happiness practices
 </li>
 <li>
 Maintain working knowledge of our client's products and services
 
 
 </li>
 </ul>
 
 What you need to succeed in this role:
 
 
 
 <ul>
 <li>
 Excellent Uzbek and English communication skills (C1 for both written and spoken)
 </li>
 <li>
 Experience in customer support role
 </li>
 <li>
 Analytical and research skills
 </li>
 <li>
 Positive and responsible attitude
 </li>
 <li>
 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
 
 
 </li>
 </ul>
 
 Will be a great plus:
 
 
 
 <ul>
 <li>
 Experience with CRM systems
 </li>
 <li>
 Experience in technical support
 
 
 </li>
 </ul>
 
 Benefits and Perks:
 
 
 
 <ul>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity to work fully remotely
 </li>
 <li>
 Inclusive international environment
 </li>
 <li>
 Compensation in USD
 </li>
 <li>
 Good bonuses for referring friends
 </li>
 <li>
 Paid intensive training and probation
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Responsive management interested in your growth and long-lasting cooperation
 </li>
 <li>
 Greenhouse conditions for self-development
 </li>
 <li>
 The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
 
 
 Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
 
 
 We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
 
 
 We welcome people with various backgrounds and experiences. Grab the chance to join us and
 
 send your CV in English
 
 , pointing out your outstanding skills!
 
 
 Visit our website: www.supportyourapp.com
 
 
 
 DISCLAIMER
 
 
 
 We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
 
 
 
 Your personal data will be processed as described in the SupportYouApp
 
 
 Candidate Privacy Notice
 
 
 .
 
</div>

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

Explore 1497+ Client support associate in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.