sales executive

customer service representative Jobs in Karachi Pakistan

customer service representative

customer support representative Jobs in Karachi Pakistan

customer support representative

customer support executive Jobs in Karachi Pakistan

customer support executive

corporate sales executive Jobs in Karachi Pakistan

corporate sales executive

customer service executive

Nordica Health Products Pvt Ltd

Customer Service Executive is responsible to manage customer queries and complaints. He/She will be responsible for escalating complaints to the concerned departments.Education:GraduationJob Type: Full-timeJob timings: 2:00 PM to 10:00 PM Note: This is not part time job.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Executive

CG Consultants Private Limited

We are looking for an energetic Customer Service Executive for our LOKAL Rooms, who will be responsible for delivering exceptional support to guests throughout their booking journey. This role ensures smooth reservations, quick resolution of inquiries, and a positive customer experience that reflects the brand values of LOKAL Rooms.Key Responsibilities<ul><li>Handle inbound inquiries via phone, email, chat, and social platforms regarding room availability, pricing, amenities, and policies.</li><li>Assist guests with new reservations, modifications, cancellations, and special requests.</li><li>Provide accurate and timely information to ensure a smooth booking experience.</li><li>Resolve customer concerns such as payment issues, booking errors, or stay-related questions.</li><li>Escalate complex issues to the appropriate internal teams while maintaining communication with the guest.</li><li>Collaborate with hotel/property teams to confirm room availability, special arrangements, and guest preferences.</li><li>Monitor booking platforms (website, OTAs, CRM) to ensure accurate listings and resolve discrepancies.</li><li>Maintain high service quality and meet personal/team performance KPIs (response time, resolution time, CSAT, etc.).</li><li>Update guest information, notes, and status in CRM and booking systems.</li><li>Generate reports related to bookings, cancellations, and guest feedback.</li></ul>Experience <ul><li>1+ year experience in customer service, hospitality, travel bookings, or a related field.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Proficiency with booking platforms, CRM systems, and common office tools.</li><li>Problem-solving mindset with a customer-first approach.</li></ul>Location: Karachi Clifton (Block 9)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Will you be comfortable traveling to Clifton Block 9 for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CG Global Pvt. Ltd.

Join us at LOKAL as we redefine the future of budget accommodations across Pakistan. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.Your Impact:As a Customer Service Agent fluent in English, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls in English, assisting customers with inquiries, bookings, and issue resolution.</li><li>Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Fluency in English is a must.</li><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location and BenefitsThis position is based in Karachi (Clifton).Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention current salary</li><li>Please mention expected salary</li></ul>Experience:<ul><li>customer service: 5 years (Required)</li><li>sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Greenline Engineering Solutions

Job Description:We are looking for a proactive CRM Executive to manage customer relationships, ensure timely complaint resolution, and support clients under Service Level Agreements (SLAs). The role involves coordinating with the customer support team, maintaining customer records, and ensuring high levels of service satisfaction.Key Responsibilities:<ul><li>Maintain regular communication with customers and gather feedback.</li><li>Manage and track customer complaints from logging to closure.</li><li>Coordinate with the support team for timely deployment and issue resolution.</li><li>Monitor SLA compliance and prepare basic service reports.</li><li>Maintain accurate records of customer interactions and service history.</li><li>Support overall customer satisfaction and service improvement activities.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>3-4 years of experience in CRM or customer service (preferably in IT/system integration).</li><li>Strong communication, follow-up, and coordination skills.</li><li>Basic understanding of technical services/ELV systems (a plus).</li><li>Organized, customer-focused, and able to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Relationship Manager

Job Description:We are looking for a proactive CRM Executive to manage customer relationships who is well aware of ELV systems, ensure timely complaint resolution, and support clients under Service Level Agreements (SLAs). The role involves coordinating with the customer support team, maintaining customer records, and ensuring high levels of service satisfaction.Key Responsibilities:<ul><li>Maintain regular communication with customers and gather feedback.</li><li>Manage and track customer complaints from logging to closure.</li><li>Coordinate with the support team for timely deployment and issue resolution.</li><li>Monitor SLA compliance and prepare basic service reports.</li><li>Maintain accurate records of customer interactions and service history.</li><li>Support overall customer satisfaction and service improvement activities.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>5-6 years of experience in CRM or customer service (preferably in IT/system integration).</li><li>Strong communication, follow-up, and coordination skills.</li><li>Basic understanding of technical services/ELV systems (a plus).</li><li>Organized, customer-focused, and able to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Relationship Manager (ELV Systems)

Explore 1368+ Customer service executive in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.

1368 customer service executive jobs IN Karachi Pakistan

Customer Service Executive

Customer Service Executive

Customer Service Executive

Customer Service Executive

Customer Service Executive

Customer Relationship Manager

Customer Relationship Manager (ELV Systems)