customer support executive

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

ACE Marketing (Pvt) Ltd.

Hiring: Customer Support ExecutiveShifts: Evening / Night Salary: PKR 35,000 &ndash; 40,000Why Join 1AZ0 Marketing?<ul><li>Focus on Lead Generation Only (No Sales Targets)</li><li>Relaxed, Target-Free Environment</li><li>Free Communication Skills Training</li><li>Ideal for Students &amp; Fresh Graduates</li></ul>Requirements<ul><li>Minimum Education: Intermediate, O/A Levels</li><li>Excellent Spoken &amp; Written English</li></ul>Your Role<ul><li>Make outbound calls to potential clients (U.S. Market).</li><li>Gather, follow up on, and manage leads.</li><li>Build and maintain strong client relationships.</li></ul>Apply Now!Job Types: Full-time, Part-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located in Gulistan e johar or Gulshan e Iqbal?</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Work Location: In person

Customer Support Executive (Night Shifts/Part time Shift)

Climax Software Solutions

DepartmentHead of Customer SupportReports ToCEO/COOJob SummaryAn experienced Head of Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head in an ERP product-based environment.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>9. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7-10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles or cross-functional teams.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

HEAD OF CUSTOMER SUPPORT

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

CG Global Pvt. Ltd.

At LOKAL Rooms, we are seeking a Customer Service Executive who will be a vital part of our customer service team, handling inbound and outbound calls; providing excellent service, addressing customer inquiries and concerns, and ensuring a positive customer experience. Proficiency in CRM systems, query resolution, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls, assisting guests/ clients with inquiries, bookings, and issue resolution.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location:Position based in Clifton, Block 9Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Will you be comfortable commuting to office in Block 9, Clifton?</li><li>Please mention current salary.</li><li>Please mention expected salary.</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Executive

Masha Allah Builder's

Customer Service Executive ( Female Night Shift)We are looking for an Customer service Executive Ebook with having a minimum of 1-2 or more years of experience in Ebook Front salesIf you have excellent communication skills, fluent in English, and have a strategy for reaching out to potential customers to demonstrate our services and products through Phone and email. Then we're definitely looking forward to contact you.Responsibilities: In charge of locating and contacting potential customers as well as keeping in touch with current ones.Creates and executes sales strategy to meet the business's revenue goals. This entails establishing sales goals, spotting sales opportunities, and creating closing strategies. Ensure meeting monthly sales target of 3K USD ,Responding and making follow ups with the clients timely Demonstrating the benefits and features of the ebook products to clients, as well as answering any questions they may have about the product. Negotiates sales contracts with clients, ensuring that the terms and conditions are favourable for both the client and the company. Tracks and analyses sales data to identify trends and opportunities for growth. They may also provide feedback to the company on the performance of the ebook products.Works closely with other departments within the company, such as marketing and product development, to ensure that sales strategies are aligned with overall business goals.Requirements: At least 01-2 year of experience in ebook sales or a related fieldStrong understanding of online platforms for ebook sales. Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and project management skillsPassion for books and a desire to stay up-to-date with new releases and industry trendsQualificationGraduate.Apply by: careers@vibranttechnologie.comJob Type: Full-timeTimings &amp; Days ( 08:00pm to 05:00pm ) Mon-FriWork Location: In personJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Executive (Female Night Shift)

The Talenters

Job Title: Call Center Executive (Night Shift) About Us: Outwerk Solutions is looking for dynamic individuals to join our team of Call Center Executives. We provide premium customer service to international clients and require team members with excellent English-speaking skills to handle communications effectively.Key Responsibilities:<ul><li>Manage inbound and outbound calls with international clients.</li><li>Address customer inquiries and provide solutions while promoting relevant products.</li><li>Achieve sales targets and ensure high levels of customer satisfaction.</li><li>Accurately document all customer interactions.</li></ul>Key Requirements:<ul><li>Fluency in English is a must (both spoken and written).</li><li>Prior experience in sales or call centers is preferred but not mandatory.</li><li>Strong communication and interpersonal skills with a goal-driven mindset.</li></ul>Part time: 7pm - 4aamFull time: 7pm - 2amLocation: Park Avenue, 1st Floor, Suite 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, Karachi Salary: 40,000 - 60,000 PKR + Commissions Working Hours: Monday to Friday, 7:00 PM - 4:00 AM (Weekends Off)Benefits:<ul><li>Competitive salary with performance-based commissions.</li><li>Fixed weekends off.</li><li>Professional growth opportunities in a supportive work environment.</li></ul>EARN UPTO 100k with attractive commission structure!How to Apply: Do not apply through job portals. Interested candidates should send their resume via WhatsApp to 0349-3613193 for immediate consideration.Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

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Explore 1298+ Customer support executive in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.