customer service representative Jobs in Karachi Pakistan

customer service representative

customer support representative Jobs in Karachi Pakistan

customer support representative

it support officer Jobs in Karachi Pakistan

it support officer

technical support engineer Jobs in Karachi Pakistan

technical support engineer

chat support representative Jobs in Karachi Pakistan

chat support representative

customer support executive

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Pvt Ltd, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM |) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, Birthday allowances, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Email: careers@eminent4u.com</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Rate your English communication out of 5 (5 being the highest)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Work Location: In person

Customer Support Executive

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
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 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
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 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
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 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
 </li>
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 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

rexD Private Limited

<ul><li>Develop strategic relationships with key accounts</li><li>Working with the assigned clients, develop a robust pipeline of high quality prospects, demand</li><li>generation and effectively communicate, report, track and manage sales pipelines</li><li>Maintain a good relationship with the clients and stay in close contact to discuss their requirements</li><li>Overall responsibility for account management and</li><li>activities supporting the business leads. Playing an integral role in new business pitches and</li><li>hold responsibility for the effective on-boarding of new clients.</li><li>Identify new potential customers</li><li>Increase account volume along with profitability and explore new business prospects while staying within a set budget.</li><li>Ensure budget and time requirements are met</li><li>Stay up-to-date with new features and product &amp; market knowledge</li><li>To ensure a timely response to detected problems, develop relationships between the organization and the client by paying attention to the specifics.</li><li>Establish best practices</li><li>Monitor and report on sales performance analytics</li><li>Suggest innovative ideas to increase sales and improve customer experience</li><li>Other tasks given by the company from time to time.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

HR Ways

About Role:A leading custom patch manufacturer offering embroidered, chenille, PVC, silicone, leather, vinyl, sublimation, puff, and Matflex patchesalong with keychains, challenge coins, and lapel pins for brands, teams, and organizations across North America and Europe.Position: Sales &amp; Support Agent:Key Responsibilities:<ul><li>Engage with international clients via live chat, email, and calls</li><li>Understand client requirements and provide accurate quotations and product info</li><li>Support customers throughout the sales cycle and post-sales process</li><li>Maintain CRM and ensure timely follow-ups</li><li>Coordinate with internal teams (production, dispatch, design)</li></ul>Requirements:<ul><li>Excellent written and spoken English</li><li>Prior experience in textiles, apparel, or B2B sales preferred</li><li>Good computer skills and familiarity with CRM tools</li><li>Self-motivated and responsible during night shifts</li><li>Strong customer service and communication skills</li></ul>Other Details:Location: PECHS, KarachiShift: Night Shift (Full-time, On-site)Industry: Textile Manufacturing &amp; ExportExperience: 3 to 5 years (Sales or Customer Support preferably international market)Language: Fluent in English (spoken and written)Company Strength: 20+Work Mode: ONSITEWorking Days: Monday - FridayAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

International Customer Support Executive

INQ STAR

We&rsquo;re hiring a FedEx Label &amp; Customer Support Executive who can efficiently manage FedEx USA Domestic and International Label Creation and provide professional support to our customers.Job Responsibilities:<ul><li>Create and manage FedEx USA Domestic &amp; International Shipping Labels accurately.</li><li>Handle customer inquiries via chat, email, or phone in a professional manner.</li><li>Maintain records of daily shipments and ensure timely follow-ups.</li><li>Coordinate with the operations team to ensure smooth label processing and issue resolution.</li><li>Provide regular status updates and communicate effectively with U.S. clients.</li></ul>Requirements:<ul><li>Fluent in English (spoken &amp; written communication must be excellent)</li><li>Good typing speed and attention to detail</li><li>Graduate (minimum bachelor&rsquo;s degree required)</li><li>Experience with FedEx or logistics work is a plus</li><li>Must be punctual, responsible, and quick learner</li></ul>Shift Timing: 06:00 PM &ndash; 02:00 AM (Night Shift)Location: Shahrah-e-FaisalJob Type: Full-time, In-personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

FedEx Label & Customer Support Executive (Night Shift)

PINNACLE ENTERPRISE

&#8599; Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Sales/Support Executive - InboundResponsibilities:<ul><li>Communicate with customers via phone, email and chat.</li><li>Provide knowledgeable answers to questions about product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>Are you available for both evening and night shift?</li><li>How many years of experience do you have with international customer support or sales?</li></ul>Work Location: In person

Customer Sales/Support Executive

Explore 1890+ Customer support executive in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1890 customer support executive jobs IN Karachi Pakistan

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

International Customer Support Executive

FedEx Label & Customer Support Executive (Night Shift)

Customer Sales/Support Executive