customer service representative Jobs in Karachi Pakistan

customer service representative

customer service executive Jobs in Karachi Pakistan

customer service executive

customer support executive Jobs in Karachi Pakistan

customer support executive

international customer support specialist Jobs in Karachi Pakistan

international customer support specialist

sales representative Jobs in Karachi Pakistan

sales representative

customer support representative

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative

Maktabat ul Madina Dawat-e-Islami

Job Title: Customer Support RepresentativeJob Type: Full-time Job Summary:Responsible for handling customer inquiries, managing communication channels including WhatsApp, coordinating order confirmations and delivery tracking and maintaining customer satisfaction. Ensures accurate reporting and smooth coordination between sales and support teams.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries across WhatsApp, Social Media and other support channels.</li><li>Confirm orders, coordinate dispatch and track deliveries with relevant teams.</li><li>Provide assistance in resolving customer complaints or concerns efficiently.</li><li>Support the sales team by managing order-related queries and customer feedback.</li><li>Maintain detailed logs of customer interactions, issues and resolutions.</li><li>Collaborate with marketing and sales teams to improve the customer experience.</li><li>Monitor social media platforms for brand mentions and address customer needs proactively.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree is a plus.</li><li>Proven experience in customer service or a related field,</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask, prioritize and manage time effectively.</li><li>Problem-solving mindset with a customer-first attitude.</li><li>Ability to work in a fast-paced environment and adapt to change.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Ongoing training and career development opportunities.</li><li>Supportive and inclusive team culture.</li></ul>Apply Now!Job Type: Full-timePay: Up to Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Zue Pvt Ltd

Job Title: Customer Support Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

DK Digital Solutions

Timing: 6:00 PM to 3:00 AM (Night Shift)Starting Salary: 50,000 PKR per month We prefer foreign/expat candidates or those with international exposure.Job DescriptionWe are looking for a Customer Support Executive with fluent spoken and written English to handle international clients. The ideal candidate must be confident, professional, and capable of delivering excellent customer service.Key Responsibilities<ul><li>Handle customer queries via calls, emails, and live chat</li><li>Provide accurate and timely information to customers</li><li>Resolve customer issues professionally</li><li>Maintain customer records and update system data</li><li>Coordinate with internal teams when needed</li><li>Ensure high-quality service and customer satisfaction</li></ul>Requirements<ul><li>Fluent spoken and written English (must)</li><li>Strong communication and interpersonal skills</li><li>Ability to work the night shift (6 PM &ndash; 3 AM)</li><li>Customer service experience (international preferred)</li><li>Professional attitude and problem-solving skills</li><li>Expat or foreign nationality preferred (not mandatory)</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional and friendly work environment</li><li>Growth and learning opportunities</li></ul>Job Type: Full-timeWork Location: In person

eToolmarts

Job Title: Email, Call &amp; Chat Support SpecialistDate Posted: Oct 20, 2025 Compensation: PKR 100,000 &ndash; PKR 200,000 per month (based on experience and performance) Location: On-site (Karachi) Job Type: Full-timeJob OverviewWe are seeking a highly skilled Email &amp; Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers &mdash; managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.This is not an entry-level role &mdash; it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.Key Responsibilities<ul><li>Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.</li><li>Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.</li><li>Document all communications accurately in the CRM system, ensuring traceability and data integrity.</li><li>Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.</li><li>Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.</li><li>Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.</li><li>Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.</li><li>Timings: Afternoon/Evening Shift</li></ul>Required Qualifications<ul><li>Education: Minimum Intermediate / A-levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: Minimum 2-3 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.</li><li>Language Skills:</li><li>Exceptional written and spoken English (neutral accent preferred).</li><li>Strong grammar, clarity, and tone control for global communication.</li><li>Technical Proficiency:</li><li>Strong command of MS Office, particularly Excel for data tracking and reporting.</li><li>Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.</li></ul>Core Competencies<ul><li>Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.</li><li>Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.</li><li>Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.</li><li>Professional Communication: Consistent, polite, and confident written and verbal communication style.</li><li>Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.</li><li>Accountability: Strong work ethic, ownership mentality, and attention to detail.</li></ul>Preferred Attributes (Bonus Skills)<ul><li>Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).</li><li>Understanding of retail workflows, returns, and order fulfillment systems.</li><li>Ability to multitask and handle multiple chat/email threads simultaneously with precision.</li><li>Interest in process optimization or customer journey enhancement.</li></ul>Why Join Us<ul><li>Competitive salary with performance-based growth.</li><li>Opportunity to work with a globally recognized brand and develop advanced customer success skills.</li><li>Supportive team environment with training and career progression opportunities.</li><li>Exposure to international business communication standards.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Telemarketing

The Customer Service Representative will provide exceptional service to our customers by assisting with inquiries, troubleshooting, product or service questions, and resolving complaints or issues. The CSR will handle customer concerns promptly and professionally while maintaining a high level of service quality Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Support Representative - Evening shift

Explore 1915+ Customer support representative in Karachi Pakistan this December. Find roles across top companies and apply now to boost your career.

1915 customer support representative jobs IN Karachi Pakistan

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative - Evening shift