customer success specialist

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
 
 
 
 
 Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
 
 
 
 
 
 
 This is a night shift job based off Pakistan
 
 
 
 
 
 <ul>
 <li>
 Develop / maintain excellent professional relationship with the customer
 </li>
 <li>
 Keeping customer engaged with products and services they have purchased from GfK Etilize
 </li>
 <li>
 Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
 </li>
 <li>
 Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
 </li>
 <li>
 Build customer loyalty with GfK Etilize and retain customer revenue
 </li>
 <li>
 Advocate for customer&rsquo;s business success
 </li>
 <li>
 Bridge gap between customer and operations for product, project and services delivery and issues resolution
 </li>
 <li>
 Escalate customer issues and potential risks to department manager/sales/business
 </li>
 <li>
 Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
 </li>
 <li>
 Ensure termination checklist steps are followed incase customers decide to part ways
 </li>
 <li>
 Create reports if needed by sales team. Example, coverage reports
 </li>
 <li>
 Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
 </li>
 <li>
 Work with technical team for support on products and services integration with customer systems
 </li>
 <li>
 Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
 </li>
 <li>
 Responding to customer concerns quickly and ensuring fast turnaround time
 </li>
 <li>
 CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
 </li>
 <li>
 Seek potential upgrade opportunity within their accounts and forward to account owners
 </li>
 <li>
 Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
 </li>
 <li>
 Suggest efficient processes that can improve on customer success KPIs
 </li>
 <li>
 Take initiatives and identify opportunities for improvement of internal processes with facts
 </li>
 <li>
 Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication with confidence
 </li>
 <li>
 Excellent understanding of customer relations and expectations management
 </li>
 <li>
 Good understanding of designing process flows
 </li>
 <li>
 Excellent understanding of Salesforce and JIRA ticketing system
 </li>
 <li>
 Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
 </li>
 <li>
 Basic understanding of relational Data Bases
 </li>
 <li>
 Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
 </li>
 <li>
 Basic understanding of project management. Able to plan, implement and deliver customer special projects
 </li>
 <li>
 Basic understanding of product information management (PIM) systems
 </li>
 <li>
 Excellent understanding on GfK Etilize products and solutions
 </li>
 <li>
 Bachelor&rsquo;s degree preferably in Computer Science or Engineering
 </li>
 <li>
 Should have at least four years of equivalent experience or at least two years of experience in customer interaction
 </li>
 <li>
 Client Relations Management Course is a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Success Specialist

<div><div><div>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
This is a night shift job based off Pakistan<ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

ibex

<div>
 
 We&rsquo;re hiring a proactive, results-driven
 
 Customer Success Coordinator
 
 to support our
 
 global client base
 
 . The ideal candidate will have hands-on experience with
 
 SaaS and SAP platforms
 
 and a passion for championing client engagement and long-term satisfaction. Your mission is to drive adoption, deepen usage, and reduce churn by helping clients unlock the full potential of our solutions. You&rsquo;ll work closely with customers to understand their business goals, address engagement challenges, and ensure they achieve measurable outcomes through our software platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Proactively reach out to clients showing low engagement or usage. Educate, motivate, and coach them on features that address their unique needs, helping them get the most value from their subscription
 </li>
 <li>
 Personally lead conversations and campaigns with underutilizing accounts through calls, emails, screen shares, texts, and check-ins.
 </li>
 <li>
 Jump in on any complex, high-value, or at-risk onboardings, ensuring these clients receive exceptional, personalized support to become power users.
 </li>
 <li>
 Identify clients at risk of cancellation due to low usage; develop and execute recovery plans to re-engage and retain them.
 </li>
 <li>
 Recognize upsell opportunities and confidently recommend additional features or packages that solve real client problems.
 </li>
 <li>
 Regularly share feedback and insights with the product and leadership teams to help shape our roadmap and continuously improve the client experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 Experience in Customer Success, Account Management,
 
 SaaS sales/support,
 
 or a in related field is must.
 </li>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Comfortable working in a
 
 night shift (Onsite)
 
 </li>
 <li>
 Proven ability to motivate and guide customers to use technology/software more effectively.
 </li>
 <li>
 Skilled at building relationships, asking the right questions, and identifying obstacles to adoption.
 </li>
 <li>
 Confident communicator written, phone, and video with a persuasive, consultative style.
 </li>
 <li>
 Able to juggle multiple accounts and priorities without losing attention to detail.
 </li>
 <li>
 Comfortable with data: can track usage trends and report on your impact.
 </li>
 <li>
 Comfortable using platforms like
 
 Salesforce
 
 ,
 
 Google Workspace
 
 , and support
 
 ticketing systems.
 
 </li>
 <li>
 Professional, upbeat attitude with a collaborative mindset.
 </li>
 </ul>
 
 
</div>

Customer Success Coordinator – SaaS and SAP Solutions

Mars BPO

Job Description: We are looking for enthusiastic Customer Success Executives to join our on-site BPO team. This role involves reaching out to potential customers, presenting company services, and qualifying leads for the sales/closing team. The ideal candidate is confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Present and promote company services professionally</li><li>Engage customers and generate interest</li><li>Qualify leads and coordinate with the closing team</li><li>Maintain accurate call logs and daily reports</li><li>Follow scripts, company policies, and compliance standards</li><li>Achieve daily and monthly performance targets</li></ul>Job Requirements:<ul><li>Good spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer and knowledge</li><li>Willingness to work night shifts</li><li>Freshers are encouraged to apply</li><li>Prior BPO, call center, or customer-facing experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Professional and supportive work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site job</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Success Executive

Job Description: We are looking for enthusiastic Customer Success Executives to join our on-site BPO team. This role involves reaching out to potential customers, presenting company services, and qualifying leads for the sales/closing team. The ideal candidate is confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Present and promote company services professionally</li><li>Engage customers and generate interest</li><li>Qualify leads and coordinate with the closing team</li><li>Maintain accurate call logs and daily reports</li><li>Follow scripts, company policies, and compliance standards</li><li>Achieve daily and monthly performance targets</li></ul>Job Requirements:<ul><li>Good spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer knowledge</li><li>Willingness to work night shifts</li><li>Freshers are encouraged to apply</li><li>Prior BPO or call center experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Professional and supportive work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site job</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Success Executives

Arthur Lawrence

Job Description: <ul><li>Make outbound customer calls to promote and sell a product or service</li><li>Create, maintain and update a database of customers with complete information and emails</li><li>Consolidate existing customer base while building a new customer base</li><li>Record outbound call history and customers response in detail</li><li>Ensure customer follow-up all the time</li><li>Send or email product literature, brochures, catalogues, and other campaign material</li><li>Monitor competitors&rsquo; products or services and create selling strategies for their own products or services</li><li>Handle customer needs and requirements</li><li>Respond to customer inquiries and resolve</li></ul>MUST Haves:<ul><li>Hands-on experience with online platforms such as Up-work, Bark, Guru, and Freelancer</li><li>Prior experience with cold calling</li><li>Excellent English communication skills</li><li>Availability to work onsite during US hours</li></ul>Shift hours : 7:00 PM-4:00 AM PKTJob type: Onsite | KarachiJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In personExpected Start Date: 27/12/2025

Senior International Customer Success Partner- (Night shift)

Chevron

<div><div>Total Number of Openings</div>
1<div></div>
The Logistics Specialist role is based at West Wharf Blending Plant and it involves working in Shifts to ensure efficient distribution operations by managing inventory, coordinating deliveries, and optimizing fleet costs. The role enforces HSE compliance, oversees warehouse activities, and supports continuous improvement initiatives. Strong collaboration, analytical skills and proficiency in SAP and Power BI are essential for success for this role<div>
Inventory &amp; Warehouse Management</div><ul><li>
Coordinate with the Planning team for Distribution Resource Planning (DRP) to ensure smooth material flow across the network</li><li>
Ensure proper control and handling of Finished Products, including small packs and drums</li><li>
Perform daily stock reconciliation at all warehouses to maintain accuracy and prevent discrepancies</li><li>
Oversee warehouse operations and implement best practices for storage and safety</li><li>
Drive continuous improvement initiatives to enhance efficiency and reduce waste</li></ul><div>
Contractor&rsquo;s Fleet &amp; Cost Optimization</div><ul><li>
Liaise with suppliers for daily dispatches and coordinate with contractors to ensure timely and cost-effective fleet operations</li><li>
Collaborate with internal teams such as Operations, Planning and Procurement to optimize transportation costs and improve overall efficiency</li><li>
Monitor contractor performance and implement strategies for cost reduction without compromising service quality</li></ul><div>
Customer Handling and sales support</div><ul><li>
Coordinate with external customers to ensure smooth communication regarding product deliveries</li><li>
Address and resolve customer issues promptly and satisfactorily, maintaining a high level of service quality</li><li>
Coordinate with sales representatives for scheduling and executing their product deliveries</li></ul><div></div><div>
Health, Safety &amp; Environment (HSE) Responsibilities</div><ul><li>
Ensure all operations comply with HSE and Operational Excellence (OE) principles.</li><li>
Enforce adherence to safety, quality, and regulatory standards across logistics and plant activities.</li><li>
Oversee forklift operations and vehicle movements within the plant to maintain safe practices.</li><li>
Provide training sessions for staff on basic HSE principles and related safety topics on a recurring basis.</li></ul><div>
Performance Monitoring</div><ul><li>
Track key KPIs such as On-Time In-Full (OTIF), cost per shipment, productivity, and timeliness of deliveries</li><li>
Analyse logistics data to identify inefficiencies and implement corrective actions for continuous improvement</li><li>
Prepare periodic performance reports and recommend strategies to optimize distribution and logistics operations</li></ul><div></div><div>
Chevron participates in E-Verify in certain locations as required by law.</div></div>

Logistics Specialist

Explore 663+ Customer success specialist in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.

663 customer success specialist jobs IN Karachi Pakistan

Customer Success Specialist

Customer Success Specialist

Customer Success Coordinator – SaaS and SAP Solutions

Customer Success Executive

Customer Success Executives

Senior International Customer Success Partner- (Night shift)

Logistics Specialist