customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

customer success manager Jobs in Karachi Pakistan

customer success manager

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Qureos

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 We are seeking a highly skilled Senior Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
 
 
 The role is part of our growing global 24/7 Customer Success team and reports into the Manager, Customer Success, working closely with our Cloudways/DigitalOcean customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
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 Maintain proactive communication and engagement with assigned high-value customers.
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 Understand and address customers&rsquo; business needs, positioning our products as essential solutions.
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 Conduct product demos, training sessions, and value realization activities to maximize adoption.
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 Monitor customer health signals to manage risks and identify growth opportunities.
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 Serve as the trusted advisor and main point of contact for strategic customer guidance.
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 Gather customer feedback to influence product development and internal improvements.
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 Continuously refine internal Customer Success SOPs to enhance customer satisfaction.
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 Collaborate on tracking, analyzing, and reporting customer success KPIs.
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 Coordinate seamless onboarding transitions from onboarding teams to retention.
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 Act as the customer's advocate internally, ensuring customer insights drive our strategy.
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 Engage cross-functionally with sales, marketing, product, and support teams to enhance customer experience.
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 Work closely with internal teams to resolve technical issues effectively and promptly.
 
 
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 Education
 
 
 
 
 What We'll Expect From You:
 
 
 
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 A bachelor's degree in a relevant field such as computer science, engineering, business, or related.
 
 
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 Experience
 
 
 
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 6-7 years of relevant experience in a tech company, ideally in customer success, support, or related customer-facing roles.
 
 
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 Technical Skills
 
 
 
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 Strong understanding of the product/service and familiarity with Customer Success Metrics (churn, MRR, ARPU).
 
 
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 Communication Skills
 
 
 
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 Excellent verbal and written communication with strong ownership abilities.
 
 
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 Customer Focus
 
 
 
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 Empathy and dedication to providing an exceptional customer experience.
 
 
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 Analytical Skills
 
 
 
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 Ability to analyze customer data to identify trends and patterns.
 
 
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 Collaboration Skills
 
 
 
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 Proven ability to work effectively with internal teams across pre-sales, marketing, product, and customer support.
 
 
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 Additional Qualities
 
 
 
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 Strong customer service orientation
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 Effective questioning to uncover customer needs
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 Detail-oriented with consultative skills
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 Comfort working with and analyzing metrics
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 Proactive problem-solving approach
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 Desire for continuous improvement and learning
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 Ability to thrive under pressure with a high level of ownership
 
 
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 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
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 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
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 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
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 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
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 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 </li>
 <li>
 This job is onsite in Karachi, Pakistan.
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 
 
 </li>
 </ul>
</div>

Senior Customer Success Manager

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are looking for a dynamic and customer-focused Customer Success Executive to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.This role is perfect for someone who enjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.Key Responsibilities<ul><li>Act as the primary point of contact for clients and handle their queries promptly and professionally.</li><li>Build and maintain long-term relationships with existing and new clients.</li><li>Coordinate with internal teams to ensure smooth execution of client requests and projects.</li><li>Understand client needs and provide tailored solutions to enhance satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify opportunities to upsell or cross-sell services where appropriate.</li><li>Resolve client concerns efficiently while maintaining a positive relationship.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>A positive attitude with a passion for customer success.</li><li>Prior experience in client servicing, customer support.</li><li>Underage candidates can also apply</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a supportive and collaborative team.</li><li>Continuous learning and growth opportunities.</li><li>A positive and inclusive work culture</li><li>Free commute for female staff</li><li>Training will be provide.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Success Executive

10Pearls

<div>Company Overview
10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs.
We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery.
Responsibilities<ul><li>
Own the engagement and implementation strategy across the project lifecycle.</li><li>
Onboard new customers and proactively manage day-to-day account health.</li><li>
Develop a deep understanding of clients&rsquo; challenges, objectives, requirements, and roadmaps.</li><li>
Operate as a trusted advisor to client IT and business leaders; build sustainable relationships.</li><li>
Act as the primary liaison between clients and the development team to ensure clear, timely communication.</li><li>
Conduct regular check-ins to assess project health.</li><li>
Provide line management for team members, including leave planning, attendance, and performance reviews.</li><li>
Keep internal leadership informed on project status, risks, and issues.</li><li>
Identify opportunities to grow accounts through upselling and cross-selling.</li></ul>
Requirements<ul><li>
5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales.</li><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>
Excellent written and verbal communication skills.</li><li>
Proven ability to build relationships and trust with key stakeholders and customers.</li><li>
Collaborative, self-directed team player.</li><li>
Ability to manage multiple customer engagements simultaneously.</li><li>
Strong client-facing skills, including presentations.</li></ul>
Nice to Have<ul><li>
Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.</li></ul>
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Explore 828+ Customer success specialist in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

828 customer success specialist jobs IN Karachi Pakistan

Customer Success Specialist

Customer Success Lead

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Executive

Customer Success Manager