customer support

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

Musk al Mahal

We are hiring a Customer Support Representative located in Karachi(This job is for residents of Karachi only)Minimum experience: 6 months to 1 Year.Age: 18-28 yearsMinimum Education: Intermediate, Graduate is preferred.Job responsibility:<ul><li>Interact with customers.</li><li>Communicate with customers via phone, email, chat, or in-person to provide assistance, answer questions, and resolve issues.</li><li>Develop a deep understanding of the company's products or services to effectively address customer inquiries and concerns</li><li>Display excellent verbal and written communication skills to provide clear and concise responses to customer inquiries.</li><li>Process returns and exchanges.</li><li>Gather customer feedback and suggestions to help improve products, services, and the customer support process.</li></ul>Job Type: Full-timeSalary: Rs18,000.00 - Rs28,000.00 per monthAbility to commute/relocate:<ul><li>Karachi : Reliably commute or plan to relocate before starting work (Required)</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs20,000.00 - Rs32,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>

Customer Support Representative

SPARK Visa Consulting (Pvt) Ltd

Key Responsibilities:<ul><li>Handle customer inquiries through phone calls, emails, social media platforms, and in-person visits regarding the organization&rsquo;s services.</li><li>Provide accurate information about available services, processes, timelines, and requirements, while identifying customer needs and guiding them to suitable solutions.</li><li>Support the sales process by engaging potential clients, explaining service benefits, and assisting in lead conversion through professional communication and follow-ups.</li><li>Schedule appointments, manage follow-ups, and maintain updated customer records in the system, including interaction notes and service status.</li><li>Coordinate with internal teams to ensure smooth handover of interested or confirmed clients.</li><li>Perform administrative and operational tasks to support service delivery, as assigned by management.</li><li>Maintain a customer-centric approach, ensuring high levels of satisfaction and relationship building.</li></ul>Female candidates are strongly encouraged to apply.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

HSK Digitronix Technologies

Customer Support RepresentativeLocation: [Karachi] Job Type: [Full-time] Pay: [25000-45000]Job DescriptionWe are seeking a friendly, reliable, and detail-oriented Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, helping resolve issues, answer questions, and ensure a positive experience with our products and services.Responsibilities<ul><li>Respond to customer inquiries via phone, email or chat</li><li>Resolve customer issues in a professional and timely manner</li><li>Accurately document customer interactions and feedback</li><li>Assist customers with product information, orders, returns, or technical issues</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Maintain a positive, empathetic, and professional attitude at all times</li></ul>Qualifications<ul><li>Intermediate or Graduated</li><li>Previous customer service experience preferred (but not required)</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems a plus</li></ul>Benefits<ul><li>Competitive pay</li><li>Opportunities for growth and advancement</li><li>Supportive team environment</li><li>Good Incentives</li><li>USA Holidays</li><li>Weekend off</li><li>Job Timings: 6 pm to 3 am</li></ul>Job Types: Full-time, FresherPay: Rs25,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>please rate your english skills between 1 to 10?</li><li>are you able to commute gulshan iqbal block 3 near disco bakery?</li><li>are you able to work 6pm to 3am monday to friday ?</li></ul>Work Location: In person

Apex Fulfilment

We are seeking a motivated and confident Customer Support Intern to join our team. The ideal candidate will assist in handling customer communication, maintaining records, and supporting daily customer service operations. This role is well-suited for undergraduate students looking to gain practical experience in a professional work environment.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries via phone and WhatsApp</li><li>Assist in order confirmations and customer follow-ups</li><li>Maintain and update customer data using MS Excel</li><li>Coordinate with internal teams to resolve customer issues</li><li>Ensure accurate documentation and timely updates</li></ul>Requirements<ul><li>Currently enrolled in an undergraduate program (preferred)</li><li>Confident and clear communication skills</li><li>Ability to handle multiple tasks efficiently</li><li>MS Excel skills: Basic to Intermediate</li><li>Good typing speed and accuracy</li><li>Professional attitude and reliability</li></ul>Language Requirements<ul><li>Urdu (Fluent &ndash; mandatory)</li><li>Sindhi &amp; Siraiki (Preferred)</li><li>Basic English (Required)</li></ul>Schedule<ul><li>Full shift: 11:00 AM &ndash; 8:00 PM</li></ul>Experience<ul><li>Fresh candidates are encouraged to apply</li><li>No prior experience required</li></ul>Education<ul><li>Undergraduate or currently enrolled students preferred</li><li>Flexible hours available for university students</li></ul>Job Type: Internship Contract length: 3 monthsPay: Rs10,000.00 - Rs15,000.00 per monthWork Location: In person

Customer Support-Interns

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Climax Software Solutions

DepartmentHead of Customer SupportReports ToCEO/COOJob SummaryAn experienced Head of Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head in an ERP product-based environment.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>9. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7-10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles or cross-functional teams.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

HEAD OF CUSTOMER SUPPORT

Explore 1249+ Customer support in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.

1249 customer support jobs IN Karachi Pakistan

Customer Support Executive

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support-Interns

Customer Support Representative

HEAD OF CUSTOMER SUPPORT