customer service representative Jobs in Lahore Pakistan

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customer sales representative

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customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

client support associate

Giant Group

<div>
 
 At
 
 Giant Group
 
 we have an exciting opportunity for a
 
 Candidate Support Associate
 
 to join our growing team.
 
 
 
 
 
 
 Job Title:
 
 Candidate Support Associate
 
 
 
 Location:
 
 Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore
 
 
 
 Salary:
 
 PKR 98,000 &ndash; 125,500 Monthly + PKR 31,000 per month (Shift Allowance)
 
 
 
 Hours:
 
 40hrs, Weekly Mon- Fri (with rotating Saturday shift), 12PM-9PM
 
 
 
 Tenure:
 
 Permanent
 
 
 
 
 
 
 Deadline to apply: 14/11/2025
 
 
 
 
 
 
 
 
 About us
 
 
 
 
 We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
 
 
 
 
 
 To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
 
 
 
 
 
 
 
 About the role
 
 
 
 
 As the
 
 Candidate Support Associate
 
 , you will have an impact on playing a vital role in ensuring a seamless and positive experience for all candidates throughout their screening and onboarding journey. Therefore, you will be the point of contact for candidate queries across multiple channels, providing clear guidance, timely responses, and professional support at every stage of the process. By managing candidate interactions effectively, you will contribute to building trust and confidence in our services while supporting internal teams with the smooth resolution of any issues. The desired outcome of your role is to deliver exceptional candidate care, foster a supportive and efficient process, and ensure all engagements reflect our commitment to professionalism, compliance, and data protection.
 
 
 
 
 
 
 Key responsibilities of the role include:
 
 
 <ul>
 <li>
 Ownership and management of candidate queries via all channels (calls, chat, and email, ensuring they are responded to quickly and tasks are planned and completed efficiently.
 </li>
 <li>
 Scheduling and conducting candidate call backs upon request.
 </li>
 <li>
 Provide candidate support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every interaction and ensure all queries are answered.
 </li>
 <li>
 Build positive and productive internal relationships. Ensure to raise any complex issues with relevant stakeholders for prompt resolution.
 </li>
 <li>
 Assist in developing process improvements to enhance service efficiency and effectiveness by providing regular feedback.
 </li>
 <li>
 Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
 </li>
 <li>
 Deliver and demonstrate a high knowledge and clear understanding of GDPR/Data protection and all aspects of handling and processing personal data.
 </li>
 </ul>
 
 
 
 
 
 Your ideal experience &amp; competencies:
 
 
 
 Ideally, you will be educated to degree level and have a minimum of 1 year of support experience across multiple channels, preferably via calls and live chat.
 
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft office (including Excel) and experience in customer services is required.
 </li>
 <li>
 Excellent communication and people skills to deliver clear messages and create a positive working environment within the team.
 </li>
 <li>
 An understanding of navigating and resolving queries and concerns raised by candidates and maintain positive relationships both with candidates and within team.
 </li>
 <li>
 Understanding and striving to achieve the giant people values is essential.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Employee Benefits:
 
 
 
 
 
 
 <ul>
 <li>
 Provident fund
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Mental health coverage
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Role related studies
 </li>
 <li>
 Parking
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Cafeteria and game room for recreation
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Long term service award
 </li>
 <li>
 Company events and trips
 </li>
 </ul>
 
 
 
 
 
 
 All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
 
 
 
</div>

Candidate Support Associate

Oxford Management Consultancy

Job Description: Technical Support &amp; Product Documentation Associate (GRC-Aligned)Position: Technical Support &amp; Documentation AssociateDepartment: GRC + DEV &amp; ENGLocation: Lahore (Office-Based)Employment Type: Full-TimeRole OverviewAHK Solutions is seeking a technically skilled and detail-oriented Technical Support &amp; Documentation Associate to assist in the creation, organization, and maintenance of product-related technical documents &mdash; such as HLDs (High-Level Designs), LLDs (Low-Level Designs), network diagrams, data flow maps, and other compliance-relevant artifacts.This role bridges technical engineering and GRC (Governance, Risk &amp; Compliance), ensuring that our documentation aligns with ISO 27001 and SOC 2 security and compliance requirements.Key Responsibilities<ul><li>Work closely with developers, business analysts, and the GRC team to document product architecture, data flows, integrations, and system dependencies.</li><li>Create and maintain HLDs, LLDs, technical specifications, and configuration guides for all major components of the platform.</li><li>Assist GRC in preparing evidence and technical records required for ISO 27001 and SOC 2 audits (e.g., change logs, access control lists, backup configurations).</li><li>Support incident response documentation, asset inventory updates, and change management records.</li><li>Develop clear, version-controlled documentation using AHK&rsquo;s standardized templates and naming conventions.</li><li>Coordinate with IT/Engineering to gather screenshots, logs, and technical proofs for GRC evidence tracking.</li><li>Support user access reviews, system hardening documentation, and data classification mapping.</li><li>Provide occasional Level-1 technical support to internal teams for system documentation or evidence gathering.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Strong understanding of technical documentation, diagrams (Visio, Lucidchart, Draw.io), and version control.</li><li>Familiar with cloud environments (Azure/AWS) and DevOps or system infrastructure concepts.</li><li>Basic understanding of information security standards (ISO 27001, SOC 2) preferred.</li><li>Excellent written English and attention to detail.</li><li>Ability to work cross-functionally with GRC, development, and QA teams.</li><li>Proficient in Microsoft Office / 365 tools and SharePoint documentation practices.</li></ul>Preferred (Nice to Have)<ul><li>Exposure to HLD/LLD preparation or system architecture diagrams.</li><li>Familiarity with risk assessment, control mapping, or compliance evidence collection.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support & Product Documentation Associate (GRC-Aligned)

Physicians Revenue Group

Tekboox, a US-based IT solutions company, is hiring IT Support Associate to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Key Responsibilities:&middot; Provide first-level support to end users for hardware, software, and network issues.&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.&middot; Assist with password resets, email configuration, and printer setup.&middot; Install, configure, and update operating systems, applications, and security patches.&middot; Set up and maintain laptops, desktops, and mobile devices.&middot; Perform routine checks to ensure hardware and systems are running efficiently.&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.&middot; Follow IT security best practices including antivirus usage, backups, and access control.&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.&middot; Maintain IT asset inventory (devices, licenses, and accessories).&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Fresh graduates or up to 1 year of experience (internship or professional) in IT support.&middot; Basic understanding of Windows OS, networking fundamentals, and system troubleshooting.&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.&middot; Strong analytical, communication, and customer service skills.&middot; Eagerness to learn and grow in a professional IT environment.Job Location &amp; Timing: Location :DHA Y Block &amp; Garden Town Lahore Timing : (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

IT Support Associate

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>
Provide exceptional customer support via calls, chats, emails, and social media</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent Uzbek and English communication skills (C1 for both written and spoken)</li>
<li>Experience in customer support role</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems</li>
<li>Experience in technical support</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

<div>
 
 Passionate about the world of tech?
 
 
 
 What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
 
 
 Join our team as a
 
 Customer Support Consultant
 
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
 
 
 Excited? Let's see what it takes 💛
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Provide exceptional customer support via calls, chats, emails, and social media
 </li>
 <li>
 Build positive and long-lasting relationships with customers
 </li>
 <li>
 Meet team KPIs
 </li>
 <li>
 Always be up-to-date with cutting-edge technology
 </li>
 <li>
 Securely work with customers' sensitive information
 </li>
 <li>
 Apply the latest and greatest customer happiness practices
 </li>
 <li>
 Maintain working knowledge of our client's products and services
 
 
 </li>
 </ul>
 
 What you need to succeed in this role:
 
 
 
 <ul>
 <li>
 Excellent Uzbek and English communication skills (C1 for both written and spoken)
 </li>
 <li>
 Experience in customer support role
 </li>
 <li>
 Analytical and research skills
 </li>
 <li>
 Positive and responsible attitude
 </li>
 <li>
 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
 
 
 </li>
 </ul>
 
 Will be a great plus:
 
 
 
 <ul>
 <li>
 Experience with CRM systems
 </li>
 <li>
 Experience in technical support
 
 
 </li>
 </ul>
 
 Benefits and Perks:
 
 
 
 <ul>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity to work fully remotely
 </li>
 <li>
 Inclusive international environment
 </li>
 <li>
 Compensation in USD
 </li>
 <li>
 Good bonuses for referring friends
 </li>
 <li>
 Paid intensive training and probation
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Responsive management interested in your growth and long-lasting cooperation
 </li>
 <li>
 Greenhouse conditions for self-development
 </li>
 <li>
 The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
 
 
 Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
 
 
 We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
 
 
 We welcome people with various backgrounds and experiences. Grab the chance to join us and
 
 send your CV in English
 
 , pointing out your outstanding skills!
 
 
 Visit our website: www.supportyourapp.com
 
 
 
 DISCLAIMER
 
 
 
 We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
 
 
 
 Your personal data will be processed as described in the SupportYouApp
 
 
 Candidate Privacy Notice
 
 
 .
 
</div>

The First School

We&rsquo;re Hiring an Associate Business DeveloperThe First Sol (TFS) is looking for a passionate and motivated Associate Business Developer to join our growing team!Company: The First Sol (thefirstsol.com)Experience: 1 to 2 yearsJob Type: On-site / Full-timeLocation: Johar Town, LahoreAbout Us:The First Sol is a growing software agency specializing in Web, Mobile App, and Backend development using React, Next.js, Node.js, and React Native. We are expanding our client base in the U.S. and global markets, and we are seeking an Associate Business Developer to support our growth by generating high-quality leads, assisting with client communication, and fostering strong business relationships.Requirements: <ul><li>Minimum 1 to 2 years of experience in Business Development (IT industry preferred)</li><li>Excellent communication and negotiation skills</li><li>Ability to build and maintain strong client relationships</li><li>Familiarity with Upwork, LinkedIn, or other freelance/business platforms will be a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Growth opportunities in a fast-scaling software agency.</li><li>Professional and supportive environment.</li><li>Exposure to international markets and premium clients.</li></ul>If you&rsquo;re looking to grow your career in business development and work with a dynamic IT team, we&rsquo;d love to hear from you!Job Types: Full-time, ContractEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Associate Business Developer: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Associae Business Developer

Explore 1541+ Client support associate in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1541 client support associate jobs IN Lahore Pakistan

Candidate Support Associate

Technical Support & Product Documentation Associate (GRC-Aligned)

IT Support Associate

Customer Experience Specialist (Non Voice)

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

(fluent Uzbek & English) Customer Support Consultant (Pakistan)

Associae Business Developer