guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

abu dhabi opportunities front of house Jobs in Abu Dhabi

abu dhabi opportunities front of house

assistant accountant cum front desk Jobs in Abu Dhabi

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assistant front office manager

club lounge f b service attendant

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge F&amp;B Service Attendant to join our Club Lounge team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Club Lounge Department, the Club Lounge F&amp;B Service Attendant is responsible for meeting and exceeding guest expectations by providing efficient and courteous Club Lounge services, guest relations and excellent food and beverage service in accordance with Legendary Quality Experiences. The Club Lounge F&amp;B Service Attendant reports to the Club Lounge Manager.</p>
<p><b>
As</b> <b>Club Lounge F&amp;B Service Attendant, you will be responsible for the following duties:</b></p>
<ul>
<li>Maximize Guest Loyalty and Guest Satisfaction in daily operation.</li>
<li>Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests&rsquo; expectations.</li>
<li>Provide recommendations for wine and dining.</li>
<li>Ensure the beverage and self-service stations are properly set with sufficient stocks.</li>
<li>Maintain neatness and cleanliness of the Mandarin Club Lounge.</li>
<li>Set up the Breakfast buffet and prepare the lounge for breakfast service.</li>
<li>Seat the guest and provide excellent service for breakfast and drink service.</li>
<li>Set up the buffets on time and replenish them if necessary.</li>
<li>Clear and reset the tables.</li>
<li>Prepare and serve drinks and cocktails.</li>
<li>Keep the pantry and lounge in perfect condition.</li>
<li>Clean the operating equipment if there is no steward in the afternoon/evening.</li>
<li>Serve welcome drink when there is a check-in.</li>
<li>Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.</li>
<li>Counts the operating equipment.</li>
<li>Collect the orders from the storeroom.</li>
<li>Prepare the operating equipment daily for the service.</li>
</ul>
<p><b> As</b> <b>Club Lounge F&amp;B Service Attendant</b><b>, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience is required</li>
<li>Fluent in English, additional language will be a benefit</li>
<li>Initiative with good customer service skills</li>
<li>Related working F&amp;B experience in hotel/restaurant is a must</li>
<li>Enjoy interacting with guests and meeting new people</li>
<li>Good communication and interpersonal skills, team player</li>
<li>Dynamic and energetic</li>
</ul>
<p><b> </b><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Club Lounge F&B Service Attendant

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.</p>
<p><b>
As </b><b>Club Lounge Executive, you will be responsible for the following duties:
</b></p><ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
<p><b>As </b><b>a Club Lounge Executive, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Club Lounge Executive

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25177447<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<div><p><b><br>
Key Responsibilities:</b></p><p><b>
Operational Excellence</b></p><p>
Manage all day-to-day operations of the restaurant and lounge, ensuring flawless execution of service from dining to bar and entertainment.</p><p>
Work closely with the Executive Chef and Bar Manager to uphold menu quality, presentation, and innovation.</p><p>
Oversee reservation flow, table allocations, and service sequence to optimize guest satisfaction and turnover.</p><p>
Ensure the ambiance &mdash; lighting, music, and atmosphere &mdash; reflects the brand&rsquo;s high-energy yet elegant identity.</p><p><b>
Guest Experience &amp; Brand Positioning</b></p><p>
Deliver a world-class, personalized guest experience aligned with the hotel&rsquo;s luxury service standards.</p><p>
Build rapport with high-profile guests, VIPs, and regular patrons, ensuring memorable visits and repeat business.</p><p>
Anticipate guest preferences and adapt service to enhance engagement and loyalty.</p><p>
Supervise event nights, live entertainment, and social activations to maintain the venue&rsquo;s elite status.</p><p><b>
Financial Performance &amp; Business Growth</b></p><p>
Drive revenue and profitability through strategic planning, cost control, and upselling initiatives.</p><p>
Analyze performance metrics, forecast sales, and implement marketing and promotional strategies in collaboration with the Marketing team &amp; F&amp;B Manager.</p><p>
Manage beverage costs, supplier relations, and inventory control in line with hotel standards.</p><p>
Identify opportunities for growth in both dining and lounge segments.</p><p><b>
Leadership &amp; Team Development</b></p><p>
Lead, train, and inspire a multicultural service team to consistently deliver five-star service standards.</p><p>
Conduct daily briefings, performance evaluations, and continuous coaching to enhance guest service and product knowledge.</p><p>
Foster a culture of empowerment, accountability, and excellence within the team.</p><p>
Ensure proper scheduling and labor management to match business levels.</p><p><b>
Compliance &amp; Standards</b></p><p>
Guarantee adherence to Marriott brand standards, health and safety regulations, and HACCP requirements.</p><p>
Ensure licensing, hygiene, and operational policies are followed meticulously.</p><p>
Maintain high standards of cleanliness, maintenance, and safety throughout the venue.</p><b>
Qualifications &amp; Experience:</b><p>
Bachelor&rsquo;s degree or diploma in Hospitality or related field preferred.</p><p>
Minimum 3&ndash;5 years of experience in a similar role within a luxury hotel or upscale dining/lounge venue.</p><p>
Strong knowledge of premium steaks, fine wines, mixology, and modern service techniques.</p><p>
Proven experience managing both fine dining and nightlife/lounge operations.</p><p>
Excellent leadership, communication, and guest relations skills.</p><p>
Fluent in English; additional languages are an advantage.</p><p>
Previous experience in a pre-opening or rebranding environment preferred.</p><b>
Key Competencies:</b><p>
Strong leadership and people management</p><p>
Guest engagement and service personalization</p><p>
Strategic business and financial acumen</p><p>
Creativity in marketing and event concepts</p><p>
Attention to detail and brand presentation</p><p>
Flexibility to work late evenings, weekends, and special events</p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Restaurant Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>25178426<br>
<b>Job Category</b>Finance &amp; Accounting<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
Income Auditor &ndash; Job Description (Updated Version) Job Summary</p><p>
Responsible for verifying, monitoring, and analyzing all revenues generated in the hotel to ensure compliance with Marriott International standards, local regulations, and internal controls. The Income Auditor ensures accuracy of daily revenue reports, timely submission of financial data, and proper reconciliation between front-end systems and accounting platforms.</p>
Key Responsibilities Daily Responsibilities<ul>
<li>Prepare and distribute (GRR) reports to management.</li>
<li>Review and reconcile daily revenues.</li>
<li>Perform Guest Ledger, Package Ledger, AR &amp; Deposit Ledger reconciliation.</li>
<li>Post Covers JV and GCR JV; verify tax reconciliation and accuracy of Room rates and segments.</li>
<li>Audit all Micros checks, void transactions, Discount, and Complimentary with supporting documentation.</li>
<li>Ensure all Complimentary and Discount reports are properly authorized and supported.</li>
<li>Verify paid outs, foreign exchange transactions, and miscellaneous postings.</li>
<li>Review Daily audit reports such as Rate Change, Rate Variance, and Credit Limit reports.</li>
<li>Submit daily packet reports for approval through FIAT platform and follow up on pending items.</li></ul>
Weekly Responsibilities<ul>
<li>Prepare weekly over/short cash reports and investigate discrepancies.</li>
<li>Ensure the General Cashier performs spot cash counts across outlets and verify compliance with cash-handling controls.</li>
<li>Review Silk Bonvoy transactions and coordinate with F&amp;B for points reconciliation.</li>
<li>Update currency exchange rates in Opera as per the update sheet received, ensuring Front Office adjusts rates display based on the latest update.</li>
<li>Trace and schedule Health Club memberships and other recurring revenues for accurate posting.</li>
<li>Send the Outstanding Vouchers List to all Front Office, F&amp;B, and Sales departments.</li></ul>
Monthly Responsibilities<ul>
<li>Manage VAT calculations for comp rooms, F&amp;B, and membership revenues and ensure proper auto-reversals at month-end.</li>
<li>Reclassify and reconcile guest ledger balances and all assigned GL accounts (e.g., Cash Clearing, Hotel Guest Ledger, Unearned Income, Hotel Voucher Liability, Accrued Other, Tax Payable).</li>
<li>Post rental income (daily, weekly, or monthly) and miscellaneous journal entries as directed by the Director of Finance.</li>
<li>Upload tax data to government portals and coordinate with Accounts Payable for report submission.</li>
<li>Participate in month-end closing activities and provide required reports to management.</li></ul>
Other Duties<ul>
<li>Support the Finance team in internal and external audit preparation.</li>
<li>Maintain accurate documentation and ensure compliance with Marriott LSOPs and MI Standards.</li>
<li>Collaborate with Front Office, F&amp;B, Sales, and IT departments to resolve revenue discrepancies.</li>
<li>Provide recommendations to improve efficiency and accuracy of revenue reporting processes.</li></ul>
Core Competencies<ul>
<li>Financial Accuracy and Attention to Detail</li>
<li>Integrity and Confidentiality</li>
<li>Analytical Thinking and Problem Solving</li>
<li>Collaboration and Cross-Department Coordination</li>
<li>Time Management and Prioritization</li></ul><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Income Audit Supervisor

Ramada Worldwide

<p><b>Assistant Food &amp; Beverage Manager in charge of F&amp;B &mdash; Fast-Track to F&amp;B Manager (6-Month Probation)</b></p><p>Location: Abu Dhabi Corniche, UAE</p><p>Department: Food &amp; Beverage &bull; Employment: Full-time &bull; Reports to: F&amp;B Manager</p><p>Career Track: Eligible for promotion to F&amp;B Manager upon successful completion of a 6-month probation plan</p><p><b>About the role</b></p><p>Be the operational heartbeat of our hotel&rsquo;s F&amp;B division, spanning a Lobby Caf&eacute; (Starbucks&reg;), 120-seat All-Day Dining, Rooftop Pool Bar, 24-hour Room Service, a specialty restaurant (for special events), two meeting rooms (up to 100 guests combined), and a growing Outside Catering operation supported by a chiller van, full catering equipment, and dedicated storage. You will drive daily excellence, elevate revenue, and develop people&mdash;positioning yourself to step into the F&amp;B Manager role after probation.</p><p><b>What you&rsquo;ll do</b></p><ul><li>Operational Leadership: Run opening/closing, briefings, floor supervision, buffet/live-station quality, caf&eacute; speed-of-service, IRD ticket times &amp; tray pick-ups, pool bar compliance, and event/meeting room set-ups.</li><li>Commercial Performance: Build outlet forecasts; track RevPASH, covers, average check; lead promotions and cross-selling (rooms/meetings/outside catering).</li><li>Menu Engineering: Partner with the Executive Chef on recipe costing, contribution margins, menu mix (Stars/Plowhorses/Puzzles/Dogs), pricing, and portion control across restaurant, caf&eacute;, IRD, and bar.</li><li>Budgeting &amp; Controls: Manage P&amp;L drivers; maintain food &amp; beverage cost %, labor %, waste %, and inventory integrity; lead month-end stocktakes and variance action plans.</li><li>Alcohol Handling: Enforce license and responsible service standards; oversee beverage pars, yield and variance control, cellar/beer systems, and bar SOPs (including IRD alcohol delivery protocols).</li><li>Outside Catering: Convert leads with Sales, plan logistics (load lists, routing, HSE), and execute off-site events to brand standard.</li><li>People &amp; Training: Recruit, roster, coach, and certify a multicultural team; deliver weekly micro-trainings (service, coffee standards, allergy awareness, complaint recovery).</li><li>Hygiene &amp; Safety: Own HACCP/food safety logs, temperature controls, cleaning schedules, and audit readiness across all venues.</li></ul><p><b>Fast-Track Promotion Plan (6 months)</b></p><p>You will receive a clear probation scorecard in Month 1 and meet with the GM, DOF, and HR at 90 and 180 days. Promotion to F&amp;B Manager is contingent on meeting agreed KPIs, typically including:</p><ul><li>Financial: Forecast accuracy, RevPASH growth, food &amp; beverage cost within target, inventory variance within tolerance.</li><li>Guest: Outlet/IRD satisfaction targets, complaint closure time, online review improvements.</li><li>Quality &amp; Safety: Internal/third-party audit scores; zero critical non-conformities.</li><li>People: Training completion, certification compliance, engagement and turnover metrics.</li><li>Growth: Demonstrated wins in caf&eacute; throughput, IRD ticket times, and outside-catering revenue.</li></ul><p><b>What you&rsquo;ll bring</b></p><ul><li>3&ndash;5 years of progressive hotel F&amp;B leadership (multi-outlet exposure preferred).</li><li>Proven budgeting/forecasting, menu engineering, and alcohol handling competence.</li><li>Solid buffet operations, caf&eacute;/bar oversight, and 24H room-service management.</li><li>Systems literacy: POS (e.g., Micros/Simphony), inventory (e.g., Adaco/MC), Excel.</li><li>HACCP/food safety knowledge; Responsible Service (e.g., TIPS) and/or WSET 2+ preferred; ADAFSA PIC certification (or willingness to obtain) is an advantage.</li><li>Confident communicator; calm under pressure; coaches diverse teams to high performance.</li></ul><p><b>What we offer</b></p><ul><li>Competitive salary + service charge/tips (where applicable)</li><li>Medical insurance, duty meals, uniform, and learning &amp; development pathway</li><li>Annual leave per UAE labor law</li><li>Structured succession: shadowing the F&amp;B Manager from Day 1, with leadership exposure at ExCom meetings during probation</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>do you have experience in managing outside catering, events and F&amp;B budgets</li></ul>

Assistant F&B Manager

Al Riyady For Auditing of Accounts EST

<p><b>Position:</b> Caf&eacute; Manager<br/><b>Location:</b> Al Ain<br/><b>Salary:</b> AED 5,500 - 6,000 + Incentive Bonuses (based on target sales)<br/><b>Start Date:</b> Immediate Joiner Only</p><p><b>Role Overview:</b><br/>Join a caf&eacute; as a <b>Caf&eacute; Manager</b> and take charge of daily operations, team performance, and customer satisfaction. This role is ideal for a young, energetic professional with a strong background in <b>F&amp;B management</b> and a flair for <b>marketing and brand growth</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee day-to-day caf&eacute; operations, including staff supervision and service quality.</li><li>Drive marketing initiatives and promotions to boost sales and visibility.</li><li>Monitor inventory, supplier coordination, and cost control.</li><li>Ensure excellent customer experiences and maintain hygiene standards.</li><li>Analyze sales reports and implement strategies to achieve monthly targets.</li><li>Recruit, train, and motivate the caf&eacute; team to deliver exceptional results.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in <b>F&amp;B management</b> within the UAE.</li><li>Strong understanding of <b>marketing and sales growth strategies</b>.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Young, dynamic, and passionate about hospitality.</li><li><b>Immediate joiner only.</b></li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,500.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality?</li><li>This Caf&eacute; is based in Al Ain, are you willing to relocate if not already residing there?</li><li>Any F&amp;B Marketing experience in UAE?</li><li>UAE F&amp;B Operations experience?</li><li>This role has a base salary + Incentive Bonuses (based on target sales)</li></ul><p>What is your expected base salary?</p><ul><li>Immediate Joiner?</li></ul>

Café Manager - Café in AL AIN

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

Explore 885+ Club lounge f b service attendant in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.