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assistant director of front office

assistant front office manager

NMC Health plc

<div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div>
 <div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>At least 7 years&rsquo; experience in a healthcare environment
</li><li>At least 2 years&rsquo; experience in a management or supervisory position</li></ul></div>

Assistant Front Office Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26044444
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number26044444 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number26045505 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

iFM Facilities Management L.L.C

<div>
 
 The Assistant Housekeeping Manager supports the Housekeeping Manager in maintaining exceptional cleanliness, hygiene, and presentation standards across the hotel, aligned with 4 &amp; 5 Star hospitality requirements. The role ensures guest rooms, public areas, and back-of-house areas consistently meet luxury brand and guest expectations.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing daily housekeeping operations for guest rooms, public areas, and back-of-house spaces.
 </li>
 <li>
 Ensure cleanliness and presentation standards comply with 4 &amp; 5 Star Hotel brand guidelines.
 </li>
 <li>
 Supervise housekeeping supervisors and room attendants to ensure productivity and quality output.
 </li>
 <li>
 Conduct regular inspections of rooms and public areas; address deficiencies promptly.
 </li>
 <li>
 Coordinate with Front Office and Engineering for room status, maintenance issues, and guest requests.
 </li>
 <li>
 Handle guest complaints related to housekeeping professionally and ensure quick resolution.
 </li>
 <li>
 Assist in staff scheduling, duty rosters, and attendance monitoring.
 </li>
 <li>
 Ensure proper use, storage, and inventory control of linen, chemicals, and equipment.
 </li>
 <li>
 Enforce health, safety, and hygiene standards, including cleaning SOPs and chemical usage.
 </li>
 <li>
 Support training of housekeeping staff on service standards, cleanliness, and grooming.
 </li>
 <li>
 Assist in audits, brand inspections, and quality control assessments.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Hotel Management or a related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of housekeeping experience in 4 &amp; 5 Star Hotels .
 </li>
 <li>
 Strong knowledge of luxury housekeeping standards, cleaning techniques, and linen control.
 </li>
 <li>
 Experience working with branded hotel standards and operating procedures.
 </li>
 <li>
 Proficiency in MS Office and basic hotel reporting systems.
 </li>
 <li>
 Strong leadership, communication, and guest-handling skills.
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 </ul>
 
 
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Experience with international hotel brands.
 </li>
 <li>
 Knowledge of hotel PMS systems for room status coordination.
 </li>
 <li>
 UAE hospitality experience .
 </li>
 </ul>
</div>

Assistant Housekeeping Manager

PureHealth

<div>
 
 
 Job Title: Front Desk Receptionist
 
 
 
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a poised, service-oriented
 
 Administrative Assistant (Front Desk)
 
 to be the welcoming face and professional anchor of our Dubai office. This role demands an individual who embodies exceptional hospitality standards, delivers seamless coordination, and maintains an unwavering commitment to service excellence.
 
 
 As the first point of contact for our guests, partners, and internal teams, you will ensure a polished and memorable front-office experience while supporting the broader organization with high-level administrative efficiency.
 
 
 
 
 
 We are looking for someone who naturally brings premium guest-service etiquette, refined presentation, and an elevated customer-facing approach.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee front desk operations with grace and professionalism, ensuring every visitor and caller receives a warm, hospitality-driven experience.
 </li>
 <li>
 Greet and assist guests, coordinate visitor logistics, and uphold reception standards befitting a high-end corporate environment.
 </li>
 <li>
 Manage incoming calls, emails, and inquiries with clarity, accuracy, and a customer-first mindset.
 </li>
 <li>
 Organize and support internal and external events, including meeting arrangements, logistics coordination, and guest preparation.
 </li>
 <li>
 Handle meeting room schedules, appointment confirmations, and day-to-day office coordination.
 </li>
 <li>
 Provide cross-functional administrative support to various departments, ensuring smooth and efficient internal operations.
 </li>
 <li>
 Maintain an aesthetically pleasing reception and office environment in line with corporate branding and service expectations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, diploma, or equivalent experience in administration, hospitality, or a related field.
 </li>
 <li>
 
 Preferred: Strong hospitality or front-of-house experience
 
 (hotel, luxury service, airlines, or premium customer service).
 </li>
 <li>
 Excellent interpersonal and communication skills with a professional demeanor and polished presentation.
 </li>
 <li>
 Demonstrated ability to multitask, prioritize, and work in a fast-paced, client-facing setting.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 </li>
 <li>
 Strong command of written and verbal English; additional languages are an advantage.
 </li>
 <li>
 A proactive, detail-oriented individual with a service-driven mindset and impeccable organizational skills.
 </li>
 </ul>
 
 
 
 
 
 About PureHealth
 
 
 
 PureHealth is the UAE&rsquo;s largest integrated healthcare platform, committed to revolutionizing the nation&rsquo;s healthcare ecosystem and advancing the future of health through innovation, technology, and world-class care delivery.
 
 
 
 
 
 
 Why Join Us
 
 
 
 At PureHealth, you&rsquo;ll be part of a transformational journey to redefine healthcare through technology and human-centered innovation. We empower our teams to create impact, challenge boundaries, and lead change. Working with us means contributing to a purpose-driven mission&mdash;advancing the future of health&mdash;while growing your career in one of the UAE&rsquo;s most dynamic, fast-evolving organizations
 
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Front Desk Receptionist

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