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front office coordinator - إماراتيين (خلاصة القيد) Jobs in Abu Dhabi

front office coordinator - إماراتيين (خلاصة القيد)

operations manager

assistant front office manager

Yas Plaza Hotels by Aldar Hospitality

<div>
 
 
 About Us
 
 
 
 
 
 
 
 Yas Plaza Hotels
 
 by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.
 
 
 
 
 
 
 About the Job
 
 
 
 We currently have an exciting opportunity for an Assistant Front Office Manager to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for all pertinent matters affecting guest service and hotel operations and maximizing hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling Guest arrival and departure satisfaction.
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 Previous experience in the hospitality industry, preferably in a front office management role.
 </li>
 <li>
 Strong customer service skills with a passion for creating memorable guest experiences.
 </li>
 <li>
 Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
 </li>
 <li>
 Ability to manage guest requests and preferences efficiently, calmly, and courteously.
 </li>
 <li>
 Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
 </li>
 <li>
 A team player with a positive attitude and a strong work ethic.
 </li>
 <li>
 Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service.
 </li>
 <li>
 Must be proactive and able to handle high-pressure situations with ease.
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
 
 
 
 
 
 
 At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially
 
 
</div>

Assistant Front Office Manager

Marriott International

<div>Additional Information 
Job Number25194628 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

iTech Engineering Consultancy

<div>
 
 Job Title: HR &amp; Admin Assistant
 
 
 
 
 Reports to: HR &amp; Admin Manager
 
 
 
 
 Job Description Summary
 
 
 
 The HR &amp; Admin Assistant works under the supervision of the Admin and HR Manager to perform a variety of administrative and HR tasks.
 
 
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Front Desk office and general office support
 </li>
 <li>
 Greet guests and provide them with superb customer service
 </li>
 <li>
 Answer all client questions and incoming calls
 </li>
 <li>
 Redirect phone calls to the appropriate department and takedown messages
 </li>
 <li>
 Document controlling, filing, scanning, copying, binding, and record management (both electronic and hard copy)
 </li>
 <li>
 Book and maintain schedules, meetings, and travel arrangements, if required Write and distribute email, correspondence memos, letters, faxes, and forms
 </li>
 <li>
 Maintain relevant databases when necessary
 </li>
 <li>
 Assist the HR &amp; Admin Manager with daily tasks
 </li>
 <li>
 Liaise with PRO for daily tasks
 </li>
 <li>
 Handle work permit, visa processing documents and applications in coordination with the PRO
 </li>
 <li>
 Point of contact for Etisalat, ADDC, Du, etc.
 </li>
 <li>
 Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders supplies.
 </li>
 <li>
 Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and purchasing new equipment when needed.
 </li>
 <li>
 Monitor and maintain the offices cleanliness and etiquette.
 </li>
 <li>
 Execute tasks and provide continuous support to HR &amp; Admin Manager
 </li>
 <li>
 Prepare the monthly timesheet for payroll purpose
 </li>
 <li>
 Ensure the Trade licenses, Establishment Cards, Tenancy Contracts, Vehicle registrations and company insurances renewal without incurring fines
 </li>
 <li>
 Support HR Department in recruitment and interview arrangements
 </li>
 <li>
 Support the recruitment process of the company by positing vacancies, collecting CVs and conducting screening interviews
 </li>
 <li>
 Maintain CV database of the company
 </li>
 <li>
 Employee documents filing and record update.
 </li>
 <li>
 Support HR Department in Employee Onboarding and Exit formalities
 </li>
 <li>
 Any other duties commensurate with the accountabilities of the post.
 
 
 
 </li>
 </ul>
 
 Minimum Skills Or Experience Required
 
 
 
 <ul>
 <li>
 Effective written and verbal English language communication skills, Arabic would be a plus.
 </li>
 <li>
 Good knowledge of HR Practices
 </li>
 <li>
 Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Strong knowledge of Google Suite, MS Office programs, and other governmental e-portals.
 </li>
 <li>
 Minimum 3 years in an HR/Admin/Document controlling/Coordinating role, or equivalent.
 </li>
 <li>
 Collaborate easily with the Executive Team, Line Manager, and employees
 
 </li>
 </ul>
</div>

HR & Admin Assistant

Conservatorium Hotel

<div><div><div>Wings Butler Supervisor
 <div></div><div><div><ul><li>544791
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Wings Butler Supervisor to join our Butler Services Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division Department, the Wings Bulter Supervisor is responsible to supervise and directs all aspects of the butler department as outlined in the Rooms division manual. The Wings Bulter Supervisor reports to the Assistant Manager - Butler Services.

As a Wings Butler Supervisor, you will be responsible for the following duties:
<ul>
<li>Understand and implement all company policies, procedures, standards, specifications, and training programs</li>
<li>Ensure all food products are consistently prepared and served in accordance with established recipes, portion sizes, cooking methods, and presentation standards</li>
<li>Provide warm, friendly, and courteous service to all guests, ensuring they always feel welcome</li>
<li>Achieve company objectives in sales, service quality, and facility presentation</li>
<li>Continuously develop team members through coaching, training, and professional development opportunities</li>
<li>Prepare and maintain all required documentation, reports, and forms accurately and on time</li>
<li>Ensure all equipment is properly maintained, clean, and in good working conditions through regular inspections and participation in preventive maintenance programs</li>
<li>Oversee employee performance appraisals, ensuring they are conducted accurately and within set timelines</li>
<li>Compile and submit the monthly regional training report</li>
<li>Ensure smooth daily operations while maintaining the highest standards of guest service</li>
<li>Support cost-effective operations and assist in the efficient organization of departmental activities</li>
<li>Maximize departmental profitability through effective cost control and resource management</li>
<li>Identify and address service or operational issues based on guest feedback, in coordination with the Assistant Manager &ndash; Butler Services</li>
<li>Maintain an organized and efficient departmental structure and workflow</li>
<li>Perform additional duties as assigned by the Assistant Manager &ndash; Butler Services</li>
<li>Uphold the company&rsquo;s image through proper grooming, uniform standards, and adherence to personal hygiene policies</li>
<li>Organize staff schedules, manage overtime, and ensure adequate coverage to meet operational needs</li>
<li>Coordinate closely with the Front Office regarding arrivals, departures, VIP guests, and special requests</li>
</ul>
As Wings Butler Supervisor, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Strong interpersonal, leadership, and communication skills with a proven ability to deliver personalized guest services</li>
<li>Proficient in Hotel Property Management Systems (PMS), Microsoft Office applications, and guest history databases</li>
<li>Fluency in English is required. Proficiency in additional languages is an advantage, with Russian language skills are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Wings Butler Supervisor

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Services Manager, you are the heartbeat of the guest journey. You don&rsquo;t just manage arrivals&mdash;you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.
 
 
 
 Stay Informed, Stay Ready
 
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence.
 
 
 </li>
 </ul>
 
 Listen Deeply, Act Swiftly
 
 
 
 <ul>
 <li>
 Actively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction.
 </li>
 <li>
 Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
 
 
 </li>
 </ul>
 
 Lead The Guest Experience Team
 
 
 
 <ul>
 <li>
 Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure.
 </li>
 <li>
 Organize and implement special needs, preferences, and amenities in line with departmental standards.
 
 
 </li>
 </ul>
 
 Uphold Excellence
 
 
 
 <ul>
 <li>
 Ensure all front office areas are efficient, clean, safe, and hygienic.
 </li>
 <li>
 Assure coordination of guest needs and requests with precision and care.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Services Manager

Concentrix

<div>Role Purpose
<ul><li>Work on multiple systems, processes and workflows to accomplish business needs</li>
<li>Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members&rsquo; eligibility, fines calculation, coverage period, etc.</li>
<li>Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.</li>
<li>Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.</li>
<li>Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good score</li>
<li>Understand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errors</li>
<li>Receive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customers</li>
<li>Handle customer queries by providing accurate, valid and complete information by using the right methods and tools and follow up until the issue is resolved</li>
<li>Register customer complaints, find solution or escalate to the respective units and follow up until resolved and ensure TAT</li>
</ul>Key Requirements and Qualifications<ul>
<li>Experience in any administrative job preferably in insurance industry is a plus</li>
<li>Minimum of high school degree</li>
<li>Diploma or higher degree in any field is preferred</li>
</ul>Skills and Competencies<ul>
<li>Understand and analyse day-to-day work-based situations and apply thoughts logically and take decisions, consult experienced staff when necessary</li>
<li>Exhibit interest to learn and gain experience by acquiring knowledge and skills in daily work, improving performance and competencies by acknowledging monthly observations made in the monthly Employee performance review meetings</li>
<li>Flexible to change living/working environment/location across different functions across the UAE</li>
<li>Demonstrate flexibility by stretching additional hours to accomplish tasks during business peaks on the stretched targets</li>
<li>Feel accountable for own activities and performance. Meet and exceed daily/weekly/monthly productivity, quality and TAT targets; attend and complete monthly quiz with good score</li>
<li>Ability to build good relationship with team members, cooperate with colleagues and be accepted as a good team player</li>
<li>Ability to work with interfacing departments in harmony and earn trust through transparency, honesty and open communication</li>
<li>Acknowledge and foster multi-cultural diversity</li>
<li>Seek and give feedback to celebrate success and raise individual performance</li>
<li>Good command of written and spoken English; knowledge of Arabic language is an advantage</li>
<li>Basic analytical, execution, problem solving and decision-making skills</li>
<li>Good level of customer service orientation and professionalism in all interactions</li>
<li>Knowledge of health insurance concepts, regulatory role in managing Health system in UAE</li>
</ul><h2 class="jobSectionHeader">Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Back office /Policy admin - Arabic speaker (Abu Dhabi)

Explore 1258+ Assistant front office manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1258 assistant front office manager jobs IN Abu Dhabi

Assistant Front Office Manager

Assistant Front Office Manager

Assistant Director of Front Office

HR & Admin Assistant

Wings Butler Supervisor

Guest Services Manager

Back office /Policy admin - Arabic speaker (Abu Dhabi)