assistant front office manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
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 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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   Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
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   Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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   Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
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   Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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   Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
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   Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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   Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
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   Maintain good communication and working relationships with all hotel departments
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   Monitor staffing levels to meet cover business demands
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   Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
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   Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
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   Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
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   Act in accordance with policies and procedures when working with front of house equipment and property management systems
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  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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 <ul>
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   Previous supervisory experience in Front Office within the hotel/leisure/retail
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   High level of IT proficiency
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   High level of commercial awareness and sales capabilities
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   Excellent leadership, interpersonal and communication skills
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   Accountable and resilient
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   Commitment to delivering a high level of customer service
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   Ability to work under pressure
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   Excellent grooming standards
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   Flexibility to respond to a variety of work situations
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   Ability to work on your own and as part of a team
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  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
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 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 </strong>
 Hilton Bahrain City Centre Hotel &amp; Residences
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  Schedule
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 </strong>
 Full-time
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  Brand
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 </strong>
 Hilton Hotels &amp; Resorts
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 <strong>
  Job
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 </strong>
 Guest Services, Operations, and Front Office
</div>
<br /> <div id='job-id'>Job Id: MiRQ1rWgStxcr8nHoDyTuODz5naF9DZj22UWz3mizX5GSaDWtYaaPXKjcuKpeP/9Jlk8pqTJqzFMr2k7hBZEdvw8WRGuyhcS5r2177s1n80Nm8IrCiJjK3B71LwSN+CcOmsmbKZin9001J0AcJ3EeoZNMRanRszB8PwYIKeIBWhVkmAOIkeIXNIFMI/IAO8b6JBvffaWYiN493KTOlicMLZwz1KG</div>

Assistant Front Office Manager

Marriott International

<p></p><div><div><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul><br>
<p></p>
<p></p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
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</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Job title</div>
<div>Assistant Front Office Manager</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Job ID</div>
<div>25123103</div>
</div><div><div>Additional Info</div>
</div><div></div><div><div>Career area</div>
<div>Rooms &amp; Guest Services Operations</div>
</div><div><div>Location(s)</div>
<div>Courtyard Tiruchirappalli
</div></div><div></div><div>
</div><div></div><div><div>Beware of recruiting scams. Marriott maintains a &lsquo;no fees&rsquo; recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.</div></div></div></div><p></p><br /> <div id='job-id'>Job Id: GyaFrad2wK5QL9elYjeqJ0wi5KBC3XokpEkVQzJTnwtzw8ieEmA40ZbsL8NusYrB8m44uSRY/EfFJp7qTxUotN5FQJdstxPCsK3bZsoV05QcL5u/AJ0OYhLDz25qUiisLvMPYe8UfTDFsezOTCd5E1jKU2RlBQTxnLfP1g==</div>

Alila Hotels

<div>
 <strong>
  Organization- Alila Jabal Akhdar
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 </strong>
 <strong>
  Summary
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 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
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 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done.Alila employees always find new ways to look after the business, their guests, and their colleagues.Within this, the key responsibilities for this position are:
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 <em>
  Planning and Organising:
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 </em>
 <ul>
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   Assist the preparation of the Front Office team budget.
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   Plan and implement training plans for all Front Office employees.Conduct regular associate training, and monitor its success.This will involve training in both IT systems and guest-service procedures.
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   Maintain full knowledge of the Property Management and Call Centre computer systems.
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 </ul>
 <strong>
  Job Profile
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 <ul>
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   Ensure to have good leadership skills and communication skills
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   Ensure to have 2 years similar experience in 5 start resorts.
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   Good computer and writing skills.
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   Previous Opera experience
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 </ul>
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  Job Specifications
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 <ul>
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   Supervise the functioning of all departmental employees and facilities.
  </li>
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   Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
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   Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.Continue to capture best current practice in new LSOPs relating to front office operation.
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   Drive the implementation of all sales and promotional programmes of the hotel.Take personal responsibility for driving Upselling within the property .
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   Monitor daily arrivals and action as appropriate for any VIP or special request.Liaise with housekeeping, room service and guest relations where necessary to complete the action.
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   Block the rooms accordingly for next three days arrivals.
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   Develop and maintain a motivational working environment within the department.
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   Provide coaching and counseling, support and guidance to the associates as required.
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   Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities .
  </li>
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   Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
  </li>
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   Provide assistance to local representatives of tour operators and travel agencies.
  </li>
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   Assist Villa operations manager and guest relation Manager on daily operations.
  </li>
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   Inspect all Front Office areas to ensure all areas are up to standard.
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  </li>
 </ul>
 <strong>
  How You Can Succeed In This Role
  <br/>
  <br/>
 </strong>
 Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude:
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 <ul>
  <li>
   Working with Others:
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   They always try to anticipate and exceed the needs of customers and colleagues
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   They use their own initiative and good judgement to solve problems in a calm and efficient way
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   They enjoy working with others to achieve common goals.They volunteer as required to ensure the success of the team
  </li>
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   They act with personal professionalism and integrity at all times
  </li>
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   Taking Responsibility:
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   They always conduct business honestly and fairly.They keep sensitive information confidential.
  </li>
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   They can prioritise their workload effectively and be organised and structured at work
  </li>
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   They manage their time and pay attention to detail.They know their jobs, and are able to work without close supervision.
  </li>
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   They display a positive attitude, even under pressure.They personally check their work to ensure its accuracy.
  </li>
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   Delivering Results:
  </li>
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   They are committed to meeting and exceeding all performance standards
  </li>
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   They constantly look to develop their own professional skills and abilities
  </li>
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   They perform job tasks in line with established policies and procedures
  </li>
  <li>
   They always try to provide a top-quality experience to all our guests.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: MY9EFngveDnO8NriQqt3l1u92j7ZZcBQx6pKYiVtnFxTXtdL/d/8HCbxYxOQrILb1V0QwEl8qI7Vht7BRcFsW9ZmF0nMJi3tUclq54Te4kZnSNAsyGkETAGjeZ1bpO5fihYHhk6ytV01aQ==</div>

The Grand Lux Hotel

<ul><li>Assisting in managing and developing front desk staff, ensuring they adhere to established standards and procedures.</li><li>Handling guest inquiries, complaints, and requests, ensuring a positive guest experience.</li><li>Overseeing and streamlining the check-in and check-out processes for guests.</li><li>Assisting with billing, payments, and maintaining accurate financial records.</li><li>Ensuring the front office area is clean, organized, and well-maintained.</li><li>Participating in the training and development of front desk staff.</li><li>Creating and managing staff schedules, and shift changes.</li><li>Preparing reports, communicating with other departments, and providing feedback to staff.</li></ul><p>Job Type: Full-time</p><br /> <div id='job-id'>Job Id: 6NiowjaexF4ySe7b0+wiF155XXpF8Masrn6jBJOkZRZbPx8GcqC9C+PnwSoSvB0dNkkn3ZiZ5RrsmYTIZ6BrQDNEb03JZ39ekNY/S/y4Uoth7gW+TcRyb59nAkt05szv4dGLiw==</div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25115913<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Al Wathba a Luxury Collection Desert Resort &amp; Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates, 56620<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p><br /> <div id='job-id'>Job Id: JXFN2Bz1f8ZV3lLrJmUfkkQYC9kqo4WuFYCifrrvU0z9/Gh1cjf5LiW/0vGqXe5tX3Ow8GN0nDp5obqzKeDZ+ZAdHtp5aRIdLGAhIryX9k2QOCp29Z9ZrlYYhgE+b4zTGWXc8OlKqfdUifHMmPQUubv+69taw/TGQi2EAOmO5qskp6nMU279yK18MicF5HQyN/KE/v4RMp5K2QUxA1SkmNSM</div>

Andaz

<div><div><p>Summary</p><div><div><div>
</div><div></div><div><div><div>You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.</div></div></div></div><br>
<p></p>
<p>
</p></div></div><div><p>Qualifications</p><div><div><div>
</div><div></div><div><div><div><p>Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. &middot; Well developed communication and customer relations skills</p></div></div></div></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: Z3lm+Krw361JgatmukqvfZBGpLwoNv9Fg3i4TmEzdPg/p8TM2DVeNIajHARpK7KZGhh+nufVApG7T6JIF7vB1vtzMxBj/tPYkWgCXRBvVOIgMou9TO338bYHQA==</div>

ASSISTANT MANAGER- FRONT OFFICE (RUSSIAN/GERMAN SPEAKER)

Hyatt

<div>
 <strong>
  Duties And Responsibilities Related To The Reservations Manager Role
  <br/>
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 </strong>
 <ul>
  <li>
   Collaborate with sales team and front office team for all room bookings.
  </li>
  <li>
   Prepare and conduct Reservations team meetings.
  </li>
  <li>
   Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
  </li>
  <li>
   Conducting staff evaluation and appraisal.
  </li>
  <li>
   Prepare a shift briefing to direct team members and inform special information.
  </li>
  <li>
   Ensure all reservations hosts are equally knowledgeable of the hotel.
  </li>
  <li>
   Ensure to update team members of the current offered hotel products, services and facilities.
  </li>
  <li>
   Assign and supervise Reservations team to complete tasks accurately.
  </li>
  <li>
   Handle VVIP guest special requests.
  </li>
  <li>
   Show complete product knowledge, understand rate structure and apply rate management.
  </li>
  <li>
   Provide a high level of customer service and ensure maximum guest satisfaction.
  </li>
  <li>
   Manage guest complaints/issues and ensure resolutions to all inquiries.
  </li>
  <li>
   Ensure all incoming calls are answered as per the hotel standards.
  </li>
  <li>
   Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
  </li>
  <li>
   Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
  </li>
  <li>
   Ideally with a university degree or diploma in Hospitality or Tourism management.
  </li>
  <li>
   Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills are a must.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: p/B4CpA7FzqxvNeNMoaEkalL9bunyojP0A7wW5CCXDDczsyRMz//iS6NP6ocFjIYAWz5zChqHIQig2QfS9YdoIV93vpFm3EhTKBoWRu8REddy0rF0LdnZz2LxDi2qSWX1ov8UOCdwFqXvpi7+8QcH14Wu2wPBSIy</div>

Reservations Manager

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