cluster reservations agent

Grand Hyatt Kuwait City

<div><div>Summary<div>
Main Duties and responsibilities: 
Operational 
1. To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times. 
2. To be flexible in order to perform all job responsibilities pertaining to reservations. 
3. To be knowledgeable with all services and products offered by the hotels. 
4. To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook. 
5. To confirm reservations for any Hyatt Hotels around the world. 
6. To handle and follow proper procedure for all visa&rsquo;s requests. 
7. To handle assigned group booking requests. 
8. To handle email and written correspondence. 
9. To make reservations received from external online travel agents. 
10. To use and adhere to policies and procedures for handling calls while selling the properties. 
11. To ensure proper follow up is done with all guest inquires in a courteous and efficient manner. 
12. To report all guest complaints to supervisor if not immediate solution can be found. 
13. To ensure the place of work and surroundings area is kept clean and organized at all times. 
Finance 
1. Use the up-sell approach on every call. 
2. Adhere to the standard pricing guidelines. 
General 
1. To understand and strictly adhere to the Rules &amp; Regulations established in the Employee handbook. 
2. To project at all time a positive and motivated attitude and exercise self-control. 
3. To report for duty punctually wearing the correct uniform and name tag at all time as per Hyatt Grooming Standards. 
4. To maintain a high standard of personal appearance and hygiene at all time. 
5. To maintain a good rapport and working relationship with staff in the place of work and the hotels. 
6. To attend and contribute to all require meetings and other related activities. 
7. To respond to any changes in the department as dictated by the needs of the industry or hotels. 
Other Duties: 
1. To carry out any other reasonable duties and responsibilities as assigned. 
This Job Description illustrates the primary responsibilities, but is not an exhaustive list of duties which may change from time to time, within reason and in accordance with the needs of the business and as assigned by your reporting manager.</div></div><div>
Qualifications<div>
An ideal candidate will possess:<ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience in hotel operations.</li><li>
Good customer service, communications and interpersonal skills are a must.</li><li>
Native level Arabic skills required</li></ul></div></div></div>

CLUSTER RESERVATIONS AGENT

IHG Hotels & Resorts

<div>
 Are you customer-focused, detail-oriented, and fluent in Arabic? We are looking for a
 
 Reservation Agent &ndash; Arabic Speaker
 
 who will play a key role in driving room revenue while delivering accurate, professional, and friendly service to our guests.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Handling room reservation inquiries via phone, email, and online channels in Arabic and English.
 </li>
 <li>
 Processing, modifying, and confirming reservations accurately in the hotel reservation system.
 </li>
 <li>
 Providing clear information on room types, rates, packages, promotions, and hotel facilities.
 </li>
 <li>
 Upselling rooms, packages, and services to maximize revenue opportunities.
 </li>
 <li>
 Responding professionally to guest inquiries, special requests, and complaints related to reservations.
 </li>
 <li>
 Coordinating closely with Front Office, Sales, and Revenue teams to ensure booking accuracy.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel policies, availability, and market trends.
 </li>
 <li>
 Ensuring all reservation records are complete and compliant with hotel standards.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Previous experience as a Reservation Agent or Reservations Executive, preferably in a hotel environment.
 </li>
 <li>
 Fluency in Arabic (mandatory) and good command of English.
 </li>
 <li>
 Strong communication, customer service, and sales skills.
 </li>
 <li>
 Familiarity with hotel reservation systems (Opera or similar PMS will be an advantage).
 </li>
 <li>
 Attention to detail and ability to work accurately under pressure.
 </li>
 <li>
 Flexible to work shifts, weekends, and public holidays.
 </li>
 <li>
 Professional attitude with a proactive and service-oriented mindset.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe our people bring
 
 True Hospitality
 
 to life. Join our Reservations team and grow your career with a globally trusted hospitality brand that values diversity, development, and excellence.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Agent – Arabic Speaker

Shamiya Catering

We are seeking an Employee Relations &amp; Performance Officer to support workforce discipline, performance management, and training initiatives across our restaurant operations. This role requires strong interpersonal skills, firmness, and hands-on engagement with operational teams.Key Responsibilities<ul><li>Handle employee relations issues, grievances, and conflict resolution</li><li>Manage probation reviews, performance appraisals, and PIPs</li><li>Coordinate and support staff training programs</li><li>Work closely with shift managers and cluster managers</li><li>Conduct regular branch visits to assess performance and compliance</li><li>Assist with incentive and performance tracking programs</li><li>Prepare reports and recommendations for senior operations management</li></ul>Requirements<ul><li>Experience in employee relations, HR operations, or a similar role</li><li>Strong communication and interpersonal skills</li><li>Ability to be firm, objective, and professional</li><li>Comfortable working in a fast-paced restaurant environment</li><li>English required; additional languages are an advantage</li></ul>What We Offer<ul><li>Stable role within a growing multi-brand food company</li><li>Exposure to real operational decision-making</li><li>Career growth for the right candidate</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Employee Relations & Performance Officer

International Group of Aamina

Job Title: Field Sales Agent &ndash; Kitchen CabinetsJob SummaryThe Field Sales Agent &ndash; Kitchen Cabinets is responsible for promoting and selling modular and custom kitchen cabinets by meeting clients at their homes, construction sites, showrooms, or offices. The role involves understanding customer requirements, presenting design and material options, coordinating measurements, and closing sales while ensuring high customer satisfaction.Key Responsibilities<ul><li>Visit potential customers, architects, interior designers, builders, and contractors</li><li>Promote and sell kitchen cabinets (modular and custom-made)</li><li>Understand client needs, kitchen layout, budget, and design preferences</li><li>Explain cabinet materials, finishes, hardware, and pricing options</li><li>Coordinate site visits and take basic measurements when required</li><li>Prepare and follow up on quotations in coordination with the design team</li><li>Close sales and achieve assigned monthly targets</li><li>Build strong relationships with customers and referral partners</li><li>Track leads, site visits, and sales activities using CRM or reports</li><li>Follow up with customers during production and installation stages</li><li>Collect customer feedback and report market trends and competitor activity</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent (Diploma or Bachelor&rsquo;s degree preferred)</li><li>Experience in kitchen cabinets, modular kitchens, furniture, or interior sales preferred</li><li>Knowledge of cabinet materials (plywood, MDF, HDF), finishes, and hardware is an advantage</li><li>Strong communication and presentation skills</li><li>Ability to read basic floor plans and kitchen layouts (preferred)</li><li>Willingness to travel for site visits and client meetings</li><li>Customer-focused with strong negotiation skills</li></ul>RequirementMust have experience in same field (2 to 3years)A valid driver's license is necessaryVisa Type: Normal 18 only Work Location: SHUWAIKHContract Period: 1 yearProbation Period: 3 months (90 days)Working Hours: 9 hours per day / one day week offKuwait Labor Law: Provided (employment shall be governed by Kuwait Labor Law)Annual Leave: 30 daysNationality: ArabReady to join immediatelyJob Type: Full-timePay: KD600.000 - KD800.000 per month

FIELD SALES AGENT

We are hiring an Outdoor Sales Agent for the co<ul><li>Must have 2+ years of experience in outdoor sales in F&amp;B, computer knowledge</li><li>Valid driver&rsquo;s License, reliable vehicle.</li><li>Location: Shuwaikh</li><li>Nationality: Any</li><li>Must be fluent in Arabic &amp; English</li><li>9 hours of duty/week, one day off.</li><li>Visa: 18 Normal</li><li>Ready to join immediately.</li><li>Salary: 300 KWD basic plus sales commission</li></ul>Job Type: Full-timePay: KD300.000 - KD400.000 per monthExperience:<ul><li>outdoor sales in F&amp;B: 3 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>License/Certification:<ul><li>Drivers license (Required)</li></ul>

Hiring OUTDOOR SALES AGENT (F&B)

TAT IT Technolgies

<div>
 
 Urgent requirement for
 
 
 OpenShift DevSecOps Engineer
 
 
 is required for our banking clients in
 
 
 Kuwait
 
 
 
 <ul>
 <li>
 Strong experience in Installation, upgrade, and day-2 operations of Red Hat OpenShift Must
 </li>
 <li>
 Strong experience in DevSecOps CI/CD &amp; GitOps &ndash; End-to-End Automation Ownership is Must
 
 
 </li>
 </ul>
 
 Strong experience in Kubernetes &amp; Container Security
 
 
 is Must
 
 
 
 
 Strong experience on enterprise IAM &amp; compliance environment
 
 
 is MUST
 
 
 
 
 Preferably Red Hat OpenShift Administration certified
 
 
 
 The DevSecOps / OpenShift Platform Engineer is responsible for implementing DevSecOps practices across the Software Development Life Cycle (SDLC), designing and operating secure container platforms, and enabling automated, secure, and scalable application delivery. The role focuses on
 
 Red Hat OpenShift administration
 
 ,
 
 CI/CD and GitOps enablement
 
 , and
 
 platform security and observability
 
 in collaboration with infrastructure, network, and security teams.
 
 
 Key Responsibilities
 
 
 DevSecOps &amp; Automation
 
 
 <ul>
 <li>
 Implement DevSecOps practices across the SDLC by integrating security tools into automated CI/CD pipelines.
 </li>
 <li>
 Design, implement, and maintain CI/CD pipelines using tools such as:
 </li>
 <li>
 Jenkins
 </li>
 <li>
 GitLab CI
 </li>
 <li>
 Argo CD
 </li>
 <li>
 Tekton
 </li>
 <li>
 Enable and enforce GitOps practices for application and platform deployments.
 </li>
 <li>
 Automate build, test, deployment, rollback, and release processes.
 </li>
 <li>
 Integrate CI/CD pipelines with OpenShift security and policy controls.
 
 
 </li>
 </ul>
 Container Platform &amp; OpenShift Operations
 
 
 <ul>
 <li>
 Deploy, operate, and secure containerized workloads on an enterprise Container Management Platform.
 </li>
 <li>
 Install, configure, upgrade, and manage Red Hat OpenShift clusters.
 </li>
 <li>
 Manage cluster lifecycle, node health, capacity planning, scaling, and performance optimization.
 </li>
 <li>
 Design and maintain multi-tenant OpenShift environments with proper isolation, governance, and resource controls.
 </li>
 <li>
 Troubleshoot complex platform issues across:
 </li>
 <li>
 Control plane
 </li>
 <li>
 Networking
 </li>
 <li>
 Storage
 </li>
 <li>
 Application workloads
 
 
 </li>
 </ul>
 Security &amp; Compliance
 
 
 <ul>
 <li>
 Enforce OpenShift and Kubernetes security best practices, including:
 </li>
 <li>
 RBAC
 </li>
 <li>
 Security Context Constraints (SCC)
 </li>
 <li>
 Network Policies
 </li>
 <li>
 Secrets management
 </li>
 <li>
 Integrate OpenShift with enterprise security tools such as:
 </li>
 <li>
 Vault for secrets management
 </li>
 <li>
 Prisma or other container security platforms
 </li>
 <li>
 Manage authentication and authorization using AD/LDAP, OAuth, and SSO.
 </li>
 <li>
 Support vulnerability scanning, image signing, and compliance requirements.
 </li>
 <li>
 Ensure secure configuration and continuous compliance of the platform.
 
 
 </li>
 </ul>
 Observability &amp; Reliability
 
 
 <ul>
 <li>
 Implement and manage observability and monitoring tools, including:
 </li>
 <li>
 Prometheus
 </li>
 <li>
 Alertmanager
 </li>
 <li>
 Grafana
 </li>
 <li>
 EFK / Loki stacks
 </li>
 <li>
 Monitor platform health, availability, and performance.
 </li>
 <li>
 Perform root cause analysis for incidents and implement preventive improvements.
 
 
 </li>
 </ul>
 Collaboration &amp; Stakeholder Engagement
 
 
 <ul>
 <li>
 Collaborate closely with infrastructure, network, and security teams to align platform architecture and standards.
 </li>
 <li>
 Provide guidance and support to application and development teams on DevSecOps best practices.
 </li>
 <li>
 Participate in platform design reviews and continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Strong hands-on experience with Red Hat OpenShift administration and operations.
 </li>
 <li>
 Solid understanding of Kubernetes architecture and container orchestration.
 </li>
 <li>
 Proven experience implementing DevSecOps and CI/CD pipelines.
 </li>
 <li>
 Experience with GitOps tools and methodologies.
 </li>
 <li>
 Strong troubleshooting skills across platform, network, and application layers.
 </li>
 <li>
 Experience with security controls, compliance, and enterprise authentication mechanisms.
 </li>
 <li>
 Knowledge of observability, monitoring, and logging solutions.
 
 
 </li>
 </ul>
 Skills: devsecops,openshift,security
</div>

OpenShift DevSecOps Engineer

Holiday Inn

<div>F&amp;B Hostess

We are a people-powered business. So, we&rsquo;re looking for an F&amp;B Hostess who creates a warm and welcoming first impression for our guests. Someone with a friendly personality, strong communication skills, and a genuine passion for hospitality &mdash; ensuring every guest feels valued from the moment they arrive.
A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:

Greeting guests warmly and escorting them to their tables in a professional and courteous manner.

Managing reservations, walk-ins, and table allocations to ensure smooth guest flow and optimal seating.

Communicating effectively with the service and kitchen teams to coordinate seating and service timing.

Providing accurate information about restaurant offerings, menus, promotions, and special events.

Monitoring the dining area to ensure guest comfort and satisfaction, addressing queries promptly.

Assisting in maintaining cleanliness and presentation standards at the entrance and hostess desk.

Handling guest feedback professionally and escalating concerns when required.

Supporting the service team during peak hours to ensure seamless operations.

Ensuring compliance with hygiene, safety, and brand service standards at all times.
What we need from you

High school diploma or equivalent; hospitality training is an advantage.

Previous experience as a Hostess in a hotel or restaurant environment is preferred.

Excellent communication and interpersonal skills with a friendly, welcoming demeanor.

Strong organisational skills and the ability to multitask in a fast-paced environment.

Professional appearance and confident guest-facing presence.

Must speak fluent English; additional languages may be preferred.

Flexibility to work shifts, weekends, and public holidays.
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

F&B Hostess

Explore 12+ Cluster reservations agent in Kuwait this January. Find roles across top companies and apply now to boost your career.