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customer service executive

collections executive

AL ZAABI GROUP

Job Summary: This is a full-time on-site role for a collection officer at Building Materials in Abu Dhabi. The Collection Officer will be responsible for day-to-day debt collection activities, utilizing analytical skills to assess accounts, providing excellent customer service, and maintaining clear communication with clients. In addition, the collection officer will handle financial transactions related to collections.Key Responsibilities<ul><li>Follow up with customers for pending payments as per agreed credit terms.</li><li>Maintain accurate records of customer contacts, accounts, invoices, and collection activities.</li><li>Coordinate with the sales and credit teams regarding overdue accounts and payment issues.</li><li>Report daily activity</li><li>Follow collection reports and identify the areas action needed to take.</li><li>Resolve billing discrepancies and disputes in coordination with internal teams.</li><li>Build and maintain professional relationships with clients while ensuring timely recovery.</li><li>Email communication should be maintained.</li><li>Escalate critical overdue accounts to management for further action.</li><li>Visit customers regularly to follow up on outstanding payments.</li></ul>Requirements<ul><li>Minimum 2&ndash;4 years of experience as a Collection Officer, preferably in the building materials/trading industry.</li><li>Any nationality that speaks Arabic (fluent)</li><li>Strong knowledge of Debt Collection and Finance skills.</li><li>Customer Service and Communication skills</li><li>Strong attention to detail and organizational skills</li><li>Proficiency in MS Office (Excel, Word) and accounting/ERP systems.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>UAE driving license mandatory.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or a related field.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Collections Executive

Astra Tech

<div>
 
 
 
 Role Summary
 
 
 
 
 
 
 
 We are looking for a
 
 Business Analyst &ndash; Collections
 
 to drive data-led insights and strategies across our lending and collections functions. The role will focus on analyzing portfolio performance, identifying trends and risks, and developing actionable recommendations to improve recovery, reduce credit risk, and enhance operational efficiency. You will collaborate with cross-functional teams to translate data into strategy and support the design and optimization of collection processes.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Analyze data across the credit lifecycle to identify trends, risks, and opportunities in collections performance.
 </li>
 <li>
 Develop and maintain dashboards, reports, and KPIs to monitor portfolio health and recovery effectiveness.
 </li>
 <li>
 Partner with stakeholders in Credit, Collections, Risk, and Operations to define business requirements and translate them into actionable insights.
 </li>
 <li>
 Support the design and implementation of collection strategies and delinquency management frameworks.
 </li>
 <li>
 Conduct root cause analyses of portfolio performance issues and recommend corrective measures.
 </li>
 <li>
 Leverage BI and analytics tools (SQL, Power BI, Tableau, etc.) to generate insights and automate reporting.
 </li>
 <li>
 Ensure adherence to internal policies, regulatory guidelines, and industry best practices.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Proven experience as a
 
 Business Analyst
 
 within lending, credit, or collections functions.
 </li>
 <li>
 Strong understanding of the
 
 credit lifecycle
 
 , loan products, and collection processes.
 </li>
 <li>
 Hands-on expertise with
 
 BI and data analytics tools
 
 such as SQL, Power BI, and Tableau.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Strong stakeholder management and collaboration abilities.
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Business, Finance, Economics, or a related field
 
 .
 </li>
 <li>
 Experience in
 
 fintech, banking, or NBFC
 
 environments preferred.
 </li>
 <li>
 Familiarity with
 
 credit bureau data
 
 and regulatory frameworks is an advantage
 </li>
 </ul>
 
 
</div>

Business Analyst – Collections

Providential Properties Management (Award Winning Real Estate in Abu Dhabi)

Providential Properties Management is a leading real estate company in Abu Dhabi, specializing in property management, sales, leasing, and investment advisory.We are currently seeking a dynamic and proactive Property Management Executive to join our growing team. This role requires strong organizational and communication skills, along with a passion for real estate and client service excellence.Key Responsibilities:<ul><li>Oversee day-to-day property management operations for residential and commercial properties.</li><li>Coordinate tenant move-ins, move-outs, and handle lease renewals or terminations.</li><li>Maintain regular communication with property owners and tenants to ensure satisfaction and resolve issues promptly.</li><li>Manage maintenance requests, service providers, and ensure timely completion of repairs and inspections.</li><li>Monitor rent collections, issue invoices, and follow up on outstanding payments.</li><li>Support budgeting, expense tracking, and financial reporting related to property performance.</li><li>Conduct property visits to ensure maintenance and presentation standards are upheld.</li><li>Stay updated with Abu Dhabi real estate regulations and RERA compliance requirements.</li><li>Collaborate with leasing, finance, and operations teams to deliver a seamless property management experience.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 2&ndash;4 years of experience in property management or real estate operations (UAE experience preferred).</li><li>Strong knowledge of property laws, leasing procedures, and facility management.</li><li>Excellent communication, negotiation, and client service skills.</li><li>Proficiency in MS Office and property management software.</li><li>Ability to multitask, prioritize, and work independently under pressure.</li><li>Strong attention to detail and commitment to professionalism.</li></ul>What We Offer:<ul><li>Career growth opportunities within a fast-expanding real estate organization.</li><li>Supportive and collaborative work environment.</li></ul>How to Apply:Send your cv to the following email: hr@providentialproperties.aeLocation: Al Ghaith Holding Tower, Life Pharmacy Building, 1st floor, Airport Road- Abu Dhabi.Job Type: Full-timePay: Up to AED4,000.00 per month

Property Management Executive

Providential Properties Management is a leading real estate company in Abu Dhabi, specializing in property management, sales, leasing, and investment advisory.We are currently seeking a dynamic and proactive Property Management Executive to join our growing team. This role requires strong organizational and communication skills, along with a passion for real estate and client service excellence.Key Responsibilities:<ul><li>Oversee day-to-day property management operations for residential and commercial properties.</li><li>Coordinate tenant move-ins, move-outs, and handle lease renewals or terminations.</li><li>Maintain regular communication with property owners and tenants to ensure satisfaction and resolve issues promptly.</li><li>Manage maintenance requests, service providers, and ensure timely completion of repairs and inspections.</li><li>Monitor rent collections, issue invoices, and follow up on outstanding payments.</li><li>Support budgeting, expense tracking, and financial reporting related to property performance.</li><li>Conduct property visits to ensure maintenance and presentation standards are upheld.</li><li>Stay updated with Abu Dhabi real estate regulations and RERA compliance requirements.</li><li>Collaborate with leasing, finance, and operations teams to deliver a seamless property management experience.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 2&ndash;4 years of experience in property management or real estate operations (UAE experience preferred).</li><li>Strong knowledge of property laws, leasing procedures, and facility management.</li><li>Excellent communication, negotiation, and client service skills.</li><li>Proficiency in MS Office and property management software.</li><li>Ability to multitask, prioritize, and work independently under pressure.</li><li>Strong attention to detail and commitment to professionalism.</li></ul>What We Offer:<ul><li>Career growth opportunities within a fast-expanding real estate organization.</li><li>Supportive and collaborative work environment.</li></ul>How to Apply:Send your cv to the following email: hr@providentialproperties.aeLocation: Al Ghaith Holding Tower, Life Pharmacy Building, 1st floor, Airport Road- Abu Dhabi.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Follow up on allocated delinquent accounts during the month and ensure resolution of the allocated accounts cases as per target assigned through constant follow up, persuasion and negotiation with the customers in line with FAB collections policy and procedure.
 
 
 
 Key Accountabilities
 
 
 
 Collection Activities:
 
 
 <ul>
 <li>
 Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
 </li>
 <li>
 Ensure detailed review of the case given the long tenure relationship with customers
 </li>
 <li>
 Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
 </li>
 <li>
 Ensure if rental product then BSA and TCR to be reviewed for rental status.
 </li>
 <li>
 Interact with customer in compliance to CPR to ascertain reasons for delinquency
 </li>
 <li>
 Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
 </li>
 <li>
 Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
 </li>
 <li>
 Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
 </li>
 <li>
 Any other customer follow up action as required by the Bank from time to time.
 </li>
 <li>
 Any high risks to be flagged off to respective managers for accelerated actions.
 </li>
 <li>
 Evaluate all viable options post discussion with customer to stem flow to next overdue status.
 
 
 </li>
 </ul>
 
 Legal, Regulatory And Compliance
 
 
 
 <ul>
 <li>
 Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
 </li>
 <li>
 KYC (Know Your Customer)
 </li>
 <li>
 AML (Anti Money Laundering)
 </li>
 <li>
 CPR compliance
 </li>
 <li>
 Adherence of Collection Targets / Budgets
 </li>
 <li>
 Ensure CPR compliance whilst dealing with Customers
 </li>
 <li>
 Nil High Risk Audit observations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related discipline
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of 1-2 years collections experience in collections in UAE
 </li>
 <li>
 Awareness of the legal options and remedial options
 
 
 </li>
 </ul>
 
 Skill Set Required
 
 
 
 <ul>
 <li>
 Excellent communication skills
 </li>
 <li>
 Basic banking knowledge
 </li>
 <li>
 Strong negotiation skills
 </li>
 <li>
 Good computer skills
 </li>
 <li>
 Dialer experience
 </li>
 </ul>
</div>

Officer- Collections (Emiratized Role)

Al Khalil Foodstuff Coldstores LLC

Job Title: Senior Inventory / Credit Control OfficerLocation: Abu Dhabi, United Arab Emirates Industry: Hospitality &amp; Food &amp; Beverage Job Type: Full-TimeJob DescriptionWe are looking for a highly skilled Senior Inventory / Credit Control Officer to join our team in Abu Dhabi. The ideal candidate must have strong experience in hospitality and F&amp;B operations, excellent analytical skills, and the ability to maintain accurate inventory records while ensuring effective credit control processes.Key ResponsibilitiesInventory Management<ul><li>Oversee daily, weekly, and monthly inventory counts across all outlets.</li><li>Monitor stock levels, expiry dates, wastages, and shortages.</li><li>Ensure accurate posting of goods received, transfers, returns, and stock adjustments.</li><li>Coordinate closely with procurement, stores, and kitchen teams to optimize stock usage.</li><li>Analyze inventory variances and submit reports with corrective recommendations.</li><li>Implement and maintain strong internal controls for inventory handling.</li></ul>Credit Control<ul><li>Manage customer credit accounts, limits, and payment terms.</li><li>Follow up with clients for outstanding payments and ensure timely collections.</li><li>Reconcile customer statements and resolve billing disputes.</li><li>Monitor credit risks and prepare aging reports.</li><li>Maintain updated records of invoices, receipts, and collections.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business, or related field.</li><li>Minimum 4&ndash;6 years of experience in inventory and credit control within the Hospitality or F&amp;B sector.</li><li>Strong understanding of POS systems, ERP software (e.g., Oracle, SAP, FMC, OMEGA), and MS Excel.</li><li>Knowledge of UAE VAT regulations (preferred).</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Annual benefits as per UAE Labour Law.</li><li>Career development opportunities.</li><li>Dynamic and supportive work environment.</li></ul>How to ApplyInterested candidates may submit their CVs through Indeed or email their resume to: careers@alkhalil.ae Please mention &ldquo;Senior Inventory / Credit Control Officer &ndash; Applicant&rdquo; in the subject line.Job Type: Full-time

Senior Inventory/ Credit Control

NMC Health plc

<div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li></ul><ul><li>Support the team in achieving departmental goals and objectives.
</li></ul><ul><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li></ul><ul><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li></ul><ul><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li></ul><ul><li>Orientate new joiners and sign of probation periods.
</li></ul><ul><li>Ensure professional conduct and discipline within the team is followed.
</li></ul><ul><li>Provide support in the recruitment and selection process of team members.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage.
</li></ul><ul><li>Support and monitor cost management initiatives.
 </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li></ul><ul><li>Support staff engagement initiatives.
</li></ul><ul><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
 </li></ul><ul><li>Complete yearly appraisals, coach &amp; developing the team.
</li></ul><ul><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li></ul>&middot; Complaint management &amp; process improvements linked to overall patient experience. &middot; Participates in Hospital training programs.
<ul><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li></ul><ul><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li></ul>&middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and management. &middot; Maintains patient &amp; staff confidentiality.
<ul><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li></ul><ul><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li></ul><ul><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
 </li></ul><ul><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li></ul><ul><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li></ul><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
 </li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li></ul><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li></ul><ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul><ul><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li></ul><ul><li>Support the team in achieving departmental goals and objectives.
</li></ul><ul><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li></ul><ul><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li></ul><ul><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li></ul><ul><li>Orientate new joiners and sign of probation periods.
</li></ul><ul><li>Ensure professional conduct and discipline within the team is followed.
</li></ul><ul><li>Provide support in the recruitment and selection process of team members.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure operational coverage.
</li></ul><ul><li>Support and monitor cost management initiatives.
 </li></ul><ul><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li></ul><ul><li>Support staff engagement initiatives.
</li></ul><ul><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
 </li></ul><ul><li>Complete yearly appraisals, coach &amp; developing the team.
</li></ul><ul><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li></ul>&middot; Complaint management &amp; process improvements linked to overall patient experience. &middot; Participates in Hospital training programs.
<ul><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li></ul><ul><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li></ul>&middot; Exercises effective interpersonal skills in dealings with department staff, colleagues and management. &middot; Maintains patient &amp; staff confidentiality.
<ul><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li></ul><ul><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li></ul><ul><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
 </li></ul><ul><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li></ul><ul><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li></ul><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li></ul><ul><li>To ensure that performance management contracts are in place for the team.
 </li></ul><ul><li>Conduct and document bi-annual performance conversations .
</li></ul><ul><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li></ul><ul><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li></ul><ul><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li></ul><ul><li>Maintain professional conduct and discipline within the team.
</li></ul><ul><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul><ul><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an
</li></ul>advantage</div>

Patient Admin Supervisor

Explore 233+ Collections executive in House Corporate M A Lawyer Jobs In Arabic Written And Spoken Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.