collections team lead

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a
 
 Team Lead &ndash; Collections
 
 , you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Daily Meetings
 
 
 
 <ul>
 <li>
 Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
 </li>
 <li>
 Ensure attendance of all team members.
 
 
 </li>
 </ul>
 
 Monitoring KPIs &amp; Team Performance
 
 
 
 <ul>
 <li>
 Monitor KPIs and productivity daily.
 </li>
 <li>
 Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
 </li>
 <li>
 Maintain KPI &amp; SLA hygiene.
 </li>
 <li>
 Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
 
 
 </li>
 </ul>
 
 Training &amp; Buddy Program
 
 
 
 <ul>
 <li>
 Support new hires through buddy program.
 </li>
 <li>
 Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
 
 
 </li>
 </ul>
 
 Escalation Handling
 
 
 
 <ul>
 <li>
 Resolve cross-departmental escalations with POCs.
 </li>
 <li>
 Define resolution paths for prolonged issues.
 
 
 </li>
 </ul>
 
 Portfolio Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Monitor all queues (emails, cases, spreadsheets).
 </li>
 <li>
 Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
 </li>
 <li>
 Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
 
 
 </li>
 </ul>
 
 Adhoc Audits
 
 
 
 <ul>
 <li>
 Audit calls, cases, emails for accuracy, professionalism, and compliance.
 </li>
 <li>
 Track audits via G-sheet; address errors and send email feedback.
 
 
 </li>
 </ul>
 
 Resource Management
 
 
 
 <ul>
 <li>
 Assign backups during leave/attrition; distribute pending cases.
 </li>
 <li>
 Support low performers with coaching/PIP if needed.
 </li>
 <li>
 Align team processes, assign weekend shifts, ensure lead availability.
 
 
 </li>
 </ul>
 
 Team Meetings &amp; OT
 
 
 
 <ul>
 <li>
 Conduct monthly onsite team meetings &amp; coaching sessions.
 </li>
 <li>
 Allocate OT tasks/hours (manager-approved) and track records.
 
 
 </li>
 </ul>
 
 Communication &amp; Leadership
 
 
 
 <ul>
 <li>
 Maintain clear communication with team &amp; management.
 </li>
 <li>
 Ensure availability during office hours; escalate issues upward as needed.
 </li>
 <li>
 Guide team with expert knowledge of SOPs and processes.
 
 
 </li>
 </ul>
 
 Payment Failure Function
 
 
 
 <ul>
 <li>
 Expert knowledge of SOPs, unified processes, and case journeys.
 </li>
 <li>
 Analyze daily payment processing, operational cases, and rep stats.
 </li>
 <li>
 Review accounts to identify correct POCs.
 
 
 </li>
 </ul>
 
 System Knowledge &amp; Data Analysis
 
 
 
 <ul>
 <li>
 Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
 </li>
 <li>
 Connect data points and improve cross-department understanding.
 
 
 </li>
 </ul>
 
 Professional Skills
 
 
 
 <ul>
 <li>
 Ownership of role and responsibilities.
 </li>
 <li>
 Soft-spoken, clear, courteous communication.
 </li>
 <li>
 Be focused, patient, positive, flexible, adaptive, and empathetic.
 </li>
 <li>
 Strong time management, fairness, and equality in team handling.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
 </li>
 <li>
 Strong knowledge of collection practices, SOPs, and compliance.
 </li>
 <li>
 Excellent leadership &amp; team management skills.
 </li>
 <li>
 Exceptional communication &amp; interpersonal skills.
 </li>
 <li>
 Analytical mindset with strong data reporting skills.
 </li>
 <li>
 Ability to thrive in fast-paced environments with focus on results.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Lead, Collections

YES BANK

<div>
 
 SECTION II: ROLE SUMMARY
 
 
 
 The role holder will be responsible to handle an entire region for collections. The role holder will also be responsible for identifying and developing measurement standards for improvement of performance and professional effectiveness of collections team in region.
 
 
 
 SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
 
 
 
 
 Strategic/ Managerial Responsibilities
 
 
 
 <ul>
 <li>
 Develops and implements strategic plans in line with the division&rsquo;s objectives.
 </li>
 <li>
 Supports the development of the workforce plan for the division by providing inputs on own department&rsquo;s workforce forecasts.
 </li>
 <li>
 Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.
 </li>
 <li>
 Plans to ensure end goals are met and NCL is maintained/ achieved as per requirement.
 </li>
 <li>
 Ensures NPA&rsquo;s of the region are kept at minimum trigger levels.
 </li>
 <li>
 Overlooks and manages complete overview of Agency Management
 </li>
 <li>
 Conducts personal visits to high value cases which could not be handled through normal collections channels
 
 
 </li>
 </ul>
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Constructively maximizes returns on each pool and focus on lower delivering cuts
 </li>
 <li>
 Works in close collaboration with Business and support team for speedy Redressal of all issues.
 </li>
 <li>
 The incumbent will be responsible to work closely with legal counsel, various levels of management on sensitive collection situations
 </li>
 <li>
 Gathers information about competitor policies and defining suitable collection policy&amp; trigger mechanism for catering to target customer from a regional perspective.
 
 
 </li>
 </ul>
 
 People Management Or Self-Management Responsibilities
 
 
 
 <ul>
 <li>
 Develops a continuous talent pipeline for key roles in the department and provides mentoring for high potential talent in the team.
 </li>
 <li>
 Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department.
 </li>
 <li>
 Develops talent within the department by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
 
 
 </li>
 </ul>
 
 Risk And Internal Control Responsibilities
 
 
 
 <ul>
 <li>
 Ensures vendors, in-house staff and processes in the region is compliant from Audit perspective as well as guidelines laid down as per company policy.
 </li>
 <li>
 Periodically review, identify and take necessary action steps to reduce risks associated with any internal/ external processes.
 
 
 </li>
 </ul>
 
 SECTION IV: KEY INTERACTIONS
 
</div>

Area Manager Product and Portfolio

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 Responsible for Bkt Collection, recovery on Loss on Sale in Commercial Vehicle portfolio.
 
 
 Managing a Team of Collection Associate.
 
 
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 
 
 Ensuring Mobile App usage is 100% and quality feedback / trails are updated.
 
 
 Specific focus on Non starters and revenue collection.
 
 
 Identifying deployment of assets and meeting with delinquent customers.
 
 
 Initiating legal actions for critical cases.
 
 
 Ensuring repossession of asset is done in compliance with standard operating process.
 
 
 No delay in deposition of money.
 
 
 
 Key Reponsibilities
 
 
 
 Responsible for collection efficiency on timely manner, thus delivering targeted performance.
 
 
 Responsible for Effective Cost Management.
 
 
 Understanding Managing Healthy Portfolio.
</div>

Collection Manager - CV

<div>
 
 Function Summary
 
 
 The Collections Manager is responsible for leading and managing the receivables and collections function within the finance division, with a strong focus on timely recovery of outstanding payments and minimization of credit risk particularly related to real‑estate sales, client contractual obligations, and installment plans. This role ensures efficient collection strategies, fosters positive customer relationships, optimizes cash flow, and supervises the collections team while ensuring compliance with company policies and regulatory requirements.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Develop and implement strategic collection plans and policies that align with company objectives and real‑estate payment structures.
 </li>
 <li>
 Oversee the follow‑up of outstanding receivables, installment payments, and agreements to reduce overdue balances.
 </li>
 <li>
 Coordinate with Sales, Legal, and Finance teams to resolve payment disputes, clarify contract terms, and ensure effective debt recovery.
 </li>
 <li>
 Review aging reports and performance dashboards, analyze data trends, and recommend actions to improve collections efficiency.
 </li>
 <li>
 Ensure compliance with company policies, accounting standards, and relevant legal guidelines affecting collections.
 </li>
 <li>
 Prepare and present regular reports on collections performance, risks, and recovery outcomes to the Financial Controller.
 </li>
 <li>
 Implement improvements and process automation to enhance operational efficiency and reduce manual effort.
 </li>
 <li>
 Maintain positive customer relationships by representing the company professionally during negotiations and dispute solutions.
 </li>
 <li>
 Lead, mentor, and manage the collections team to achieve collection targets and performance indicators.
 </li>
 </ul>
 
 
 
 
 Key Performance Indicators (KPIs):
 
 <ul>
 <li>
 Collections Efficiency: Achieve or exceed receivable collection targets within set timeframes.
 </li>
 <li>
 Receivables Aging: Reduce overdue balance levels per agreed targets.
 </li>
 <li>
 Cash Flow Contribution: Improve cash flow stability through timely payment recoveries.
 </li>
 <li>
 Dispute Resolution: Reduce dispute escalation and settlement times.
 </li>
 <li>
 Operational Effectiveness: Enhance collection processes, including automation and reporting improvements.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, and Competencies:
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or related field.
 </li>
 <li>
 Professional certification (CPA, CMA, ACCA) is preferred.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 10-15 years of experience in collections or accounts receivable management.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent negotiation, communication, and customer‑focused skills.
 </li>
 <li>
 Analytical ability to monitor performance and identify collection risks.
 </li>
 <li>
 High attention to detail, governance, compliance mindset, and problem‑solving ability.
 </li>
 </ul>
 
 
</div>

Collections Manager

Fusion BPO Services

<div>Are you an experienced collections professional looking to step into a leadership role in Kolkata? Fusion CX is hiring a Team Leader for its collections process, responsible for guiding a high-performing team, driving recovery metrics, and ensuring accurate, compliant financial communication. If you&rsquo;re searching for Team Leader jobs in Kolkata, collection process leadership roles, or financial service operations careers, this role offers strong growth and stability.
<h2 class="jobSectionHeader">Job Description:</h2>
As a Team Leader for the Collections process, you will oversee daily collection activities, support your team with training and guidance, and ensure adherence to all regulatory and operational standards. You will also manage client communication, drive team performance, and maintain accurate reporting while supporting targets across recovery, quality, and customer experience.
Key Responsibilities
<ul><li>Manage and oversee daily collection operations for the team.</li>
<li>Use your knowledge of financial products to guide and support team members.</li>
<li>Ensure effective execution of collection processes and compliance requirements.</li>
<li>Build and maintain strong relationships with customers to support timely collections.</li>
<li>Monitor overdue accounts and drive timely follow-ups and resolution.</li>
<li>Work toward achieving monthly sales and collection targets.</li>
<li>Maintain SLA performance and drive improvements across agent KPIs.</li>
<li>Provide coaching, mentoring, and performance feedback to collection executives.</li>
<li>Oversee documentation accuracy and ensure data integrity across reports.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Graduation (minimum educational qualification).</li>
<li>Proven experience in Collections (mandatory).</li>
<li>DRA certification required (freshers with non-DRA can be considered only if applicable in your process &mdash; follow internal rules).</li>
<li>Experience handling financial products, such as personal loans, business loans, and credit cards.</li>
<li>Strong understanding of financial product lifecycle and repayment processes.</li>
<li>Ability to manage collection cycles, recovery strategies, and customer follow-ups.</li>
<li>Strong communication skills and relationship-building ability.</li>
<li>Experience in driving sales and collection targets.</li>
<li>Ability to coach teams and manage performance metrics effectively.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX Kolkata?</h2>
At Fusion CX, you&rsquo;ll work in a performance-driven, people-focused environment that values clarity, compliance, and customer experience.
<ul><li>Lead a key financial recovery process with strong organizational support.</li>
<li>Work with structured KPIs, transparent growth paths, and continuous performance development.</li>
<li>Collaborative culture focused on coaching, quality, and operational excellence.</li>
<li>Stability, growth, and recognition for strong performers.</li>
</ul>If you&rsquo;re looking for Team Leader roles in Kolkata, collection process jobs, or leadership opportunities in the financial services domain, apply now and build your next chapter with Fusion CX.</div>

Team Leader – Collections (Financial Products) – Kolkata

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

<div>
 
 Before you apply to a job, select your language preference from the options available at the top right of this page.
 
 
 
 Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
 
 
 
 Job Description
 
 
 
 
 Job Description:
 
 
 
 The Finance Supervisor performs financial and expense analyses and controls financial performance KPIs. He/She compiles and prepares reports, graphs, and charts; prepares forecasts and analyzes trends in supply chain and small package operations. This position prepares and presents financial information within and outside the work unit and works closely with supervisors, managers, controllers and sales representatives. He/She is responsible for financial administration, functional administration, and staff management (i.e., career development, staffing, performance management, and organizational development) for employees in the department.
 
 
 
 What You&rsquo;ll Do
 
 
 
 The Supervisor is responsible for control and analysis of timely payment of invoiced services by UPS customers. He/She supervise the team that monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. The Supervisor supports resolving employee and customer issues to remove barriers to prompt payment via internal and external communication. This position supervises specialists, leaders and administrators. He/She manages full AR &amp; Collections cycle and leads process improvements to streamline AR &amp; Collections.
 
 
 Position is for Turkey location under processes of Accounts Receivable, Collections and Collect on Delivery.
 
 
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Opportunity to manage international team.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 An opportunity to work in a diverse team gaining valuable experience in an international work environment.
 </li>
 <li>
 Ongoing learning and development opportunities along with supported career development.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Very good English - spoken and written.
 </li>
 <li>
 A bachelor&rsquo;s or master&rsquo;s degree (or international equivalent), preferably in Finance or proven experience in Finance (Collections, Accounts Receivable, FP&amp;A etc.)
 </li>
 <li>
 Knowledge of Microsoft Excel and PowerPoint.
 </li>
 <li>
 Enthusiastic and motivating leadership skills, strong and confident communication skills, a driven and open-minded approach to continuous improvement, strong analytical skills and fluent in English (both verbal and written).
 
 
 </li>
 </ul>
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
 
 
 
 Employee Type
 
 
 
 Permanent
 
 
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
</div>

Finance Supervisor

Search 10000+ Collections team lead jobs near you this January. New roles added regularly across leading industries. Apply today.