collections team lead

Client of James Douglas Middle East

strong&gt;Strategic Leadership/strong&gt; 
<ul>
 <li>Define and execute the overall collections and recovery strategy for consumer and SME loan portfolios.</li>
 <li>Develop policies, frameworks, and playbooks in line with CBUAE regulations, AECB reporting, and internal risk appetite.</li>
 <li>Lead initiatives to digitize and automate collections using AI, ML, and advanced analytics.</li>
 <li>Build predictive models and segmentation strategies to improve delinquency management and recovery rates.</li>
</ul>
 strong&gt;Team Building &amp; Leadership/strong&gt; 
<ul>
 <li>Establish, scale, and mentor a high-performing collections team covering early collections, late-stage collections, and recovery.</li>
 <li>Foster a culture of compliance, innovation, and accountability.</li>
 <li>Design career paths, KPIs, and incentive structures for the collections workforce.</li>
</ul>
 strong&gt;Operational Excellence/strong&gt; 
<ul>
 <li>Oversee daily operations of collections, ensuring effective outreach via multi-channel platforms (SMS, in-app, call center, chatbots, WhatsApp, Teams).</li>
 <li>Implement AI-powered self-service solutions and automated repayment reminders.</li>
 <li>Ensure robust portfolio monitoring, MIS reporting, and dashboard-driven performance tracking.</li>
 <li>Maintain adherence to CBUAE Consumer Protection Standards and data privacy requirements.</li>
</ul>
 strong&gt;Vendor &amp; Cost Management/strong&gt; 
<ul>
 <li>Identify, onboard, and manage outsourced collections agencies and legal partners.</li>
 <li>Negotiate SLAs, monitor performance, and ensure cost-effective recovery strategies.</li>
 <li>Develop strong internal controls to manage collection costs vs. recovery ratios.</li>
</ul>
 strong&gt;Innovation &amp; AI Adoption/strong&gt; 
<ul>
 <li>Deploy cutting-edge AI tools (e.g., intelligent dialers, NLP-based chatbots, predictive risk models, speech analytics) to enhance productivity.</li>
 <li>Pilot and integrate emerging fintech solutions into the collections process.</li>
 <li>Champion continuous improvement through data-driven decision-making.</li>
</ul>

Head of Collections

Otis Elevator Co.

<div>
 
 At Otis, we move billions of people every day!
 
 
 How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what&rsquo;s next.
 
 
 From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 As a
 
 Collections Manager (H/M)
 
 for our operations in Cairo, you will be responsible for overseeing and optimizing the full Contract to Cash (C2C) cycle.
 
 
 This role will be critical in managing accounts receivable efficiently, reducing credit risks, and improving cash flow, while ensuring a positive experience for both customers and internal stakeholders.
 
 
 
 
 
 
 
 On a typical day you will:
 
 
 
 
 
 
 <ul>
 <li>
 Supervise the entire invoice to Cash process, billing, collections, dispute management, and payment reconciliations.
 </li>
 <li>
 Lead and manage the local collections team, setting clear priorities and objectives.
 </li>
 <li>
 Analyse customer accounts to identify risks, recovery opportunities, and effective collection strategies.
 </li>
 <li>
 To track global KPIs and provide regular reports on collection performance.
 </li>
 <li>
 Conduct OA/Branch Collection Meetings
 </li>
 <li>
 Collaborate with sales, customer service, finance, and legal teams to ensure a comprehensive view of the customer and prompt issue resolution.
 </li>
 <li>
 Drive continuous improvement initiatives, including process optimization and automation of collection tools.
 </li>
 <li>
 Provide feedback to collections agencies identify opportunities for improvements
 </li>
 <li>
 Ensure compliance with internal credit policies and local regulatory requirements.
 </li>
 <li>
 Support the outsource cash app team.
 </li>
 <li>
 Review and track suspended contracts or 3rd party collection agencies.
 </li>
 <li>
 Identify items legible for write off.
 </li>
 </ul>
 
 
 Disputes management
 
 
 <ul>
 <li>
 Track performance and drive dispute resolution of branches
 </li>
 <li>
 Reconciliation of complex customer accounts and join customer meetings
 </li>
 <li>
 Approval of write-offs requests or refunds
 </li>
 <li>
 Credit Approvals of new orders (according to approval metrics)
 </li>
 <li>
 Monitor dispute resolution progress, ensuring timely follow-up and closure.
 </li>
 <li>
 Drive initiatives to resolve the root cause of disputes by coordinating with internal teams (e.g., Sales, Operations, DO.)
 </li>
 </ul>
 
 
 
 
 
 
 What You Will Need to be Successful:
 
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Accounting, or related fields.
 </li>
 <li>
 Experience: 5+ years in collections, credit management, or accounts receivable roles, including at least 5 years leading teams.
 </li>
 <li>
 Knowledge:
 </li>
 <li>
 Strong understanding of the Contract to Cash cycle.
 </li>
 <li>
 Proficiency in ERP systems (preferably JDEdwards) and collections management platforms.
 </li>
 <li>
 Familiarity with local laws and practices regarding collections and commercial credit.
 </li>
 <li>
 Languages: Fluent in Arabic and English.
 </li>
 <li>
 Skills:
 </li>
 <li>
 Leadership and team motivation skills.
 </li>
 <li>
 Results-driven and process improvement mindset.
 </li>
 <li>
 Excellent negotiation and communication abilities.
 </li>
 <li>
 Financial analysis and strategic thinking capabilities.
 </li>
 </ul>
 
 
 
 
 
 
 What can we offer you?
 
 
 
 
 
 
 <ul>
 <li>
 The chance to work for an industry leading company and a global brand.
 </li>
 <li>
 A culture that encourages innovation and appreciates our talent is the key to our success.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Growth opportunities in a multinational environment.
 </li>
 <li>
 Continuous training and involvement in digital transformation projects within collections.
 </li>
 </ul>
 
 
</div>

COLLECTIONS MANAGER (H/M) OTIS Cairo

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a
 
 Team Lead &ndash; Collections
 
 , you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Daily Meetings
 
 
 
 <ul>
 <li>
 Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
 </li>
 <li>
 Ensure attendance of all team members.
 
 
 </li>
 </ul>
 
 Monitoring KPIs &amp; Team Performance
 
 
 
 <ul>
 <li>
 Monitor KPIs and productivity daily.
 </li>
 <li>
 Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
 </li>
 <li>
 Maintain KPI &amp; SLA hygiene.
 </li>
 <li>
 Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
 
 
 </li>
 </ul>
 
 Training &amp; Buddy Program
 
 
 
 <ul>
 <li>
 Support new hires through buddy program.
 </li>
 <li>
 Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
 
 
 </li>
 </ul>
 
 Escalation Handling
 
 
 
 <ul>
 <li>
 Resolve cross-departmental escalations with POCs.
 </li>
 <li>
 Define resolution paths for prolonged issues.
 
 
 </li>
 </ul>
 
 Portfolio Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Monitor all queues (emails, cases, spreadsheets).
 </li>
 <li>
 Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
 </li>
 <li>
 Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
 
 
 </li>
 </ul>
 
 Adhoc Audits
 
 
 
 <ul>
 <li>
 Audit calls, cases, emails for accuracy, professionalism, and compliance.
 </li>
 <li>
 Track audits via G-sheet; address errors and send email feedback.
 
 
 </li>
 </ul>
 
 Resource Management
 
 
 
 <ul>
 <li>
 Assign backups during leave/attrition; distribute pending cases.
 </li>
 <li>
 Support low performers with coaching/PIP if needed.
 </li>
 <li>
 Align team processes, assign weekend shifts, ensure lead availability.
 
 
 </li>
 </ul>
 
 Team Meetings &amp; OT
 
 
 
 <ul>
 <li>
 Conduct monthly onsite team meetings &amp; coaching sessions.
 </li>
 <li>
 Allocate OT tasks/hours (manager-approved) and track records.
 
 
 </li>
 </ul>
 
 Communication &amp; Leadership
 
 
 
 <ul>
 <li>
 Maintain clear communication with team &amp; management.
 </li>
 <li>
 Ensure availability during office hours; escalate issues upward as needed.
 </li>
 <li>
 Guide team with expert knowledge of SOPs and processes.
 
 
 </li>
 </ul>
 
 Payment Failure Function
 
 
 
 <ul>
 <li>
 Expert knowledge of SOPs, unified processes, and case journeys.
 </li>
 <li>
 Analyze daily payment processing, operational cases, and rep stats.
 </li>
 <li>
 Review accounts to identify correct POCs.
 
 
 </li>
 </ul>
 
 System Knowledge &amp; Data Analysis
 
 
 
 <ul>
 <li>
 Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
 </li>
 <li>
 Connect data points and improve cross-department understanding.
 
 
 </li>
 </ul>
 
 Professional Skills
 
 
 
 <ul>
 <li>
 Ownership of role and responsibilities.
 </li>
 <li>
 Soft-spoken, clear, courteous communication.
 </li>
 <li>
 Be focused, patient, positive, flexible, adaptive, and empathetic.
 </li>
 <li>
 Strong time management, fairness, and equality in team handling.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
 </li>
 <li>
 Strong knowledge of collection practices, SOPs, and compliance.
 </li>
 <li>
 Excellent leadership &amp; team management skills.
 </li>
 <li>
 Exceptional communication &amp; interpersonal skills.
 </li>
 <li>
 Analytical mindset with strong data reporting skills.
 </li>
 <li>
 Ability to thrive in fast-paced environments with focus on results.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Lead, Collections

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Team Lead Collections, India, this role is responsible for the supporting staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within Patient Financial Services.
 
 
The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.
 
 
Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
Responsibilities may include the following and other duties may be assigned:
As a Team Lead Collection, you will work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate.
<ul><li>Executes on established department objectives and assignments which affect the immediate operation, but that also have full revenue cycle, and company-wide fiscal impact.
</li><li>Monitor all staff worklists and unit email inboxes to ensure turnaround time, aging, and dollar thresholds for all unit worklists are being maintained to achieve established targets.
</li><li>Maintain all team lead worklists at inflow, escalating issues as appropriate to supervisor.
</li><li>Work with management team to utilize various aging, reconciliation, credit, and worklist reports to realign staff priorities to achieve unit goals.
</li><li>Ensure availability to staff to provide support in resolving escalated payor inquiries, and patient complaints within required timeframes.
</li><li>Collaborating with unit Leadership and various departments within the revenue cycle to ensure the prompt resolution of escalations and customer disputes.
</li><li>Approving refunds and adjustments within a specified dollar threshold.
</li></ul>Required Knowledge and Experience:
<ul><li>Bachelor&rsquo;s degree in business or accounting major is preferred.
</li><li>8+ years of experience insurance verification in a healthcare setting or in billing and/or insurance collections.
</li><li>Experience leading a team or project and working as a subject matter expert. Demonstrated ability to prioritize work, handling daily and multiple tasks to completion within the time allotted.
</li><li>Experience with various insurance plans offered by both government and commercial insurances (i.e., PPO, HMO, EPO, POS, Medicare, Medicaid, HRA&rsquo;s) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination.
</li><li>Experience with medical billing and collections terminology &ndash; CPT, HCPCS and ICD-9 coding.
</li><li>Previous experience in receiving and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient financial responsibilities.
</li></ul>Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</div>

Team Lead Collections

Stillman Law Office

<div>Excellent position for candidate(s) with prior leadership experience and an interest in legal work. Farmington Hills, Michigan law firm with emphasis in Consumer/Commercial Collections is seeking team lead for its Pre-Judgment Department in Retail Litigation. Looking for candidates with high attention to detail who can identify, analyze, and solve problems both independently and within a team. Responsibilities include but are not limited to document preparation, case docket review, inventory management, and process development. 
Candidates should have the following attributes:<ul><li>
Reliable with strong work ethic.</li><li>
Strong attention to detail and organization skills</li><li>
Ability to multi-task, as well as the ability to work in a high volume and deadline driven environment.</li><li>
Ability to work in a team environment and act as a team player.</li><li>
Strong written and oral communication skills.</li></ul>
Degree and/or Experience:<ul><li>
Professional office experience preferred.</li><li>
Highschool degree or equivalent required, some college preferred.</li><li>
Experience working in a team environment, as well as independently.</li><li>
Experience with projects deadlines</li><li>
Computer literacy essential: Proficient in Microsoft Office (Word, Excel, and Outlook)</li><li>
Prior Leadership Experience Required</li></ul>
Attendance:<ul><li>
Candidates should have reliable transportation and be able to work regular business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday.</li></ul>
Equal Employment Opportunity:<ul><li>
Firm considers applicants for all positions without regard to race, color, religion creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.</li></ul>
Drug Testing/Background Checks:<ul><li>
Prior to hire, the Firm performs a background check and drug test.</li></ul>
Benefits:<ul><li>
The firm does offer a competitive medical benefits package to all full-time employees along with a 401K option. Additional benefit information, including eligibility, may be further discussed during the interview processes.</li></ul> 

3ryL6Ly7yf</div>

Legal Operations Supervisor

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 Responsible for Bkt Collection, recovery on Loss on Sale in Commercial Vehicle portfolio.
 
 
 Managing a Team of Collection Associate.
 
 
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 
 
 Ensuring Mobile App usage is 100% and quality feedback / trails are updated.
 
 
 Specific focus on Non starters and revenue collection.
 
 
 Identifying deployment of assets and meeting with delinquent customers.
 
 
 Initiating legal actions for critical cases.
 
 
 Ensuring repossession of asset is done in compliance with standard operating process.
 
 
 No delay in deposition of money.
 
 
 
 Key Reponsibilities
 
 
 
 Responsible for collection efficiency on timely manner, thus delivering targeted performance.
 
 
 Responsible for Effective Cost Management.
 
 
 Understanding Managing Healthy Portfolio.
</div>

Collection Manager - CV

HR TalentHub

About the Role:Being a Collections &amp; Credit Control Lead, you will be responsible for leading and managing the credit control and collections functions of key businesses of the company. Your primary objective will be to optimize cash flow, manage working capital, deploy collection strategies, while leading a pan India team and maintaining positive relationships with clients while minimizing bad debt.Key responsibilities:Develop and implement strategies to optimize credit control and collections processes.Provide leadership and direction to the credit control team, fostering a high-performance culture.Review, update, and implement credit policies in accordance with company objectives and industry best practices.Ensure adherence to credit policies and procedures across the organization.Assess and mitigate credit risks by evaluating customer creditworthiness and establishing appropriate credit limits.Monitor credit exposures and initiate corrective actions as necessary.Oversee collections activities to ensure timely recovery of outstanding debts.Implement effective collection strategies, including negotiation and settlement of overdue accounts.Prepare regular reports on receivables, aging analysis, and collection performance for management review.Conduct analysis to identify trends, potential risks, and opportunities for improvement.Collaborate with sales, finance, and other departments to resolve credit-related issues and optimize processes.Maintain relationships with external agencies or legal entities for debt recovery, if necessary.Preferred qualifications:Bachelor&rsquo;s degree in Business Administration ,Finance, Accounting,, or related field8 to 10 years of experience in credit control, collections, or a related financial role, with 5 years in a leadership capacity.In-depth knowledge of credit principles, risk assessment, and collections strategies.Strong analytical skills with the ability to interpret financial data and make sound decisions.Excellent communication and negotiation skills.Proficiency in relevant software and systems for credit control and collections management.Job Type: Full-timePay: &#8377;16,061.42 - &#8377;38,704.97 per monthApplication Question(s):<ul><li>do you have team leading experience</li></ul>Work Location: In person

Credit Control Manager - Logistics

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