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operation administrative assistant

coman operations associate

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 We are looking for a motivated and detail-oriented Associate to join our SAP Ariba team. This role is ideal for individuals with foundational knowledge of procurement systems and a keen interest in digital transformation. You&rsquo;ll work alongside experienced professionals to support procurement operations and help optimize sourcing and supplier management using SAP Ariba.
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist in the configuration and support of SAP Ariba modules such as Sourcing, Contracts, and Procurement.
 </li>
 <li>
 Participate in requirements gathering sessions and help document business needs.
 </li>
 <li>
 Support testing activities including integration testing and user acceptance testing (UAT).
 </li>
 <li>
 Help maintain system data and ensure accuracy across procurement workflows.
 </li>
 <li>
 Provide user support and training under the guidance of senior team members.
 </li>
 <li>
 Collaborate with cross-functional teams to improve procurement processes.
 
 
 </li>
 </ul>
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or a related field.
 </li>
 <li>
 Familiarity with SAP Ariba or other procurement platforms (academic or internship experience is acceptable).
 </li>
 <li>
 Basic understanding of procurement and sourcing processes.
 </li>
 <li>
 Strong communication and organizational skills.
 </li>
 <li>
 Eagerness to learn and grow in a fast-paced environment.
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, SAP - Ariba - Associate

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Associate
Job Description &amp; Summary
We are looking for a motivated and detail-oriented Associate to join our SAP Ariba team. This role is ideal for individuals with foundational knowledge of procurement systems and a keen interest in digital transformation. You&rsquo;ll work alongside experienced professionals to support procurement operations and help optimize sourcing and supplier management using SAP Ariba.
Key Responsibilities
<ul><li>Assist in the configuration and support of SAP Ariba modules such as Sourcing, Contracts, and Procurement.
</li><li>Participate in requirements gathering sessions and help document business needs.
</li><li>Support testing activities including integration testing and user acceptance testing (UAT).
</li><li>Help maintain system data and ensure accuracy across procurement workflows.
</li><li>Provide user support and training under the guidance of senior team members.
</li><li>Collaborate with cross-functional teams to improve procurement processes.
</li></ul>Required Qualifications
<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or a related field.
</li><li>Familiarity with SAP Ariba or other procurement platforms (academic or internship experience is acceptable).
</li><li>Basic understanding of procurement and sourcing processes.
</li><li>Strong communication and organizational skills.
</li><li>Eagerness to learn and grow in a fast-paced environment.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description &amp; Summary
About PwC ETIC - Egypt Technology and Innovation Centre
 
PwC is opening a new Technology &amp;amp; Innovation Center in Cairo that will
 
deliver high quality technology solutions to consulting Clients across the
 
globe. The Centre will provide a broad suite of skills and services to our
 
clients, ranging from Packaged Applications such as SAP &amp;amp; Oracle, to
 
Cybersecurity, Data Analytics, Custom Development and Cloud services
 
utilising AWS, Azure and Google, as well as expanding our existing
 
Managed Services capabilities.
 
The centre is looking to expand rapidly and we are looking for
 
enthusiastic self-starters with a passion for technology and client
 
delivery to help shape and form this new venture.
About our practice
Cyber security is one of the defining topics of our age, and cyber risk represents one of the most significant strategic risks to PwC&rsquo;s clients. In a recent PwC survey, it remains the top risk in the minds of CEO&rsquo;s globally, with 91% of UK CEOs rating it as a significant concern. Businesses are changing rapidly, facing disrupted supply chains, rapidly changing workforces and accelerating digital transformation on an unprecedented scale.
At PwC we help our clients transform, and our cyber security practice enables them to execute that transformation securely and to become more resilient to cyber security threats. Our cyber security practice operates nationally, and serves clients holistically with strategy, risk and governance advice, and with deep technical implementation and assurance expertise.
Cloud Security Engineer Associate, core responsibility
 
overview:
<ul><li>Support - Assist the leadership and management of the new Practice by taking an active role in the delivery team
</li><li>Global orientation - Work with a global mindset with teams based inthe UK, Germany and other Middle Eastern Countries
</li><li>Project work - Using innovative methods and partnerships with leading vendors, your role involves the following: Implement cloud security controls through Microsoft-native cyber security technology
</li><li>Advise on the configuration of client&rsquo;s existing security tools,e.g. Defender for Endpoint, Defender for Cloud, and others
</li><li>Reduce security vulnerabilities and configuration weaknesses
</li><li>Lead on the DevSecOps initiatives to ensure an integrated approach to security by working with development teams
</li><li>Provide technical support at all stages of the delivery lifecycle, including consultancy to stakeholders
</li><li>Monitor operational security of environments and respond to threats.
</li><li>Build the documentation and automation scripts necessary for the security operations team to take appropriate actions
</li><li>Work with the Cloud Operations teams in the definition and implementation of security standards and best practices
</li><li>Industry specialism - You will be developing a strong track record of credibility as a trusted advisor and an expert in Cloud Security Engineering within a specialized industry or sector
</li></ul><div>Role requirements:
<ul><li>Good understanding and practical experience in infrastructure and Cloud
</li></ul>platform security
<ul><li>Good understanding of Microsoft Sentinel and KQL
</li><li>Experience and proven record of success in integrating custom connectors
</li></ul>with Sentinel using APIs. If you have no direct experience with Sentinel,
 
individuals with good developer skills will be considered
<ul><li>Experience with M365 Threat Protection technologies including Microsoft
</li></ul>Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for
 
Office 365, and Microsoft Defender for Cloud Apps
<ul><li>Experience with Azure Security technologies including Microsoft Defender for
</li></ul>Cloud, Key Vault, Azure DDoS Protection, and other
<ul><li>Experience with Information Protection technologies such as Azure
</li></ul>Information Protection, Windows Information Protection, and Data Loss
 
Prevention
<ul><li>Hands-on experience establishing and configuring security controls for
</li></ul>Microsoft Azure components (i.e. Defender for Cloud, Azure Firewall, Azure
 
DDOS Protection, Azure Bastion and Sentinel)
<ul><li>Hands-on experience establishing and configuring security controls for
</li></ul>Microsoft 365 components (i.e. Microsoft Purview, Defender for Cloud App,
 
Endpoint, Identity and Vulnerability Management)
<ul><li>Hands-on experience establishing and configuring security controls for general
</li></ul>security solution (i.e. Azure Active Directory, Azure Identity Protection and
 
Azure RBAC)
<ul><li>Experience with compliance technologies including Advanced eDiscovery, Data
</li></ul>Retention, and Insider Risk Management
<ul><li>Experience with Identity technologies including Azure Active Directory P1 &amp;amp; P2
</li><li>Familiarity with a programming or scripting languages (esp. in KQL and
</li></ul>PowerShell) is a plus
<ul><li>Familiarity with Power BI, Power Apps, or Power Automate is a plus
</li></ul></div><ul><li>Knowledge of well-known SaaS technologies (i.e. SAP, Oracle) is a plus
</li><li>At least 1 year of relevant work experience for Associate grade
</li><li>At least 3 years of relevant work experience for Senior Associate grade
</li><li>Open minded seeking innovative solutions
</li><li>Ability to work within a fast-paced &amp;amp; unstructured environment
</li><li>Ability to adapt to and communicate with different working styles
</li><li>Ability to interact efficiently with senior members of the firm across
</li></ul>multiple time zones
<div>Essential skills &amp; attributes:
<ul><li>Demonstrates extensive knowledge in infrastructure and cloud security
</li><li>Experience in Consulting or in working within multinational environments
</li><li>Excellent communication and presentation skills
</li><li>High level of customer orientation and a convincing demeanour
</li><li>Ability to work within a fast-paced &amp;amp; unstructured environment. Must be able
</li></ul>to multi-task and effectively and continually prioritise
<ul><li>Excellent oral and written English skills. German language proficiency is a
</li></ul></div><div>plus
 
Education
<ul><li>University degree, ideally in the fields of Computer and Information Science,
</li></ul>Business Informatics, Computer Engineering, Cyber Security, Information
 
Technology, Management Information Systems 
</div><div><ul><li>The following Microsoft certifications are a significant plus:
</li></ul></div><ul><li>Azure Security Engineer Associate (AZ-500)
</li><li>Azure Solutions Architect Expert (AZ-303 or AZ-304 or AZ-405)
</li><li>Cybersecurity Architect Expert (SC-100)
</li><li>Security Operations Analyst Associated (SC-200)
</li><li>Identity and Access Administrator Associate (SC-300)
</li><li>Information Protection Administrator Associate (SC-400)
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, Cloud Security Associate

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Quality and Hygiene | MAF Retail | Alexandria Supermarket store
 
 
 
 Role Summary
 
 
 
 Associate - Quality - is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Support the analysis of quality and food safety standards and implement continuous improvements.
 </li>
 <li>
 Implement the internal quality and hygiene procedures.
 </li>
 <li>
 Maintain all documents related to hygiene procedures to ensure quality .
 </li>
 <li>
 Research and maintain a record of all food safety developments and changes in regulations.
 </li>
 <li>
 Implement the hygiene and food safety awareness/climate in the stores to ensure highest quality.
 </li>
 <li>
 Monitor and report on food storage complies with the required health and safety standards .
 </li>
 <li>
 Monitor the storage of fresh food according to the set standards and procedurs.
 </li>
 <li>
 Implement training for all food and waste handling staff.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 2-3 years in related food quality control.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Process associated with the development and monitoring of products.
 </li>
 <li>
 Lab testing, cold chain logistics.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Quality and Hygiene | Alexandria | Supermarket stores

Basharsoft

<div>Associate Vice President, Service Delivery and Services
 
Reports to: Senior Vice President, Site Delivery and Services. 
Direct reports: Site Operations, Operations Support, Talent Acquisition, HR Operations, Workplace Solutions, IT Site Support.<h2 class="jobSectionHeader">
About the Company</h2>
A global customer-experience (CX) and business process outsourcing leader with a broad international footprint across the Americas, Asia-Pacific, Australia and Europe. The company delivers omnichannel CX, BPO and digital solutions &mdash; including CX strategy, technology, analytics and work-at-home/resiliency services &mdash; for sectors such as telecommunications, retail, banking, travel and healthcare. The company guided by a people-centric culture (their motto &ldquo;TEAM is MoRe&rdquo; &mdash; Trust, Excellence, Accountability, Malasakit, Innovation, Meritocracy, Respect) and emphasizes continuous improvement, security and client partnership to drive measurable outcomes for customers.<h2 class="jobSectionHeader">
Job Overview</h2>
The Associate Vice President, Service Delivery and Services will lead and own site-level service performance across multiple functions (site operations, operations support, HR operations, talent acquisition, workplace solutions and IT site support). This senior leadership role is accountable for service excellence, operational optimization, people management, and financial stewardship. The role reports to the Senior Vice President, Site Delivery and Services, and partners closely with internal corporate functions and external stakeholders to deliver client-centric, data-driven outcomes and scalable service models.
Location &amp; Working Pattern: Office-based; 5 days a week; shifting schedules as required by operational needs.<h2 class="jobSectionHeader">
Key Responsibilities</h2>
Strategy &amp; Performance<ul><li>
Define and execute site-level service delivery strategy aligned with corporate goals and client requirements.</li><li>
Own SLAs, KPIs and performance dashboards; ensure targets are met or exceeded through continuous improvement and corrective action.</li><li>
Drive service optimization, upsell opportunities and operational scalability using data-driven insights.</li></ul>
Operations &amp; Delivery<ul><li>
Oversee site operations and operations support to ensure consistent, high-quality delivery across multi-site and multi-client environments.</li><li>
Implement and monitor contingency and business continuity plans to maintain uninterrupted service.</li><li>
Ensure strict adherence to governance, compliance, and data privacy requirements.</li></ul>
People &amp; Culture<ul><li>
Lead, coach and develop a high-performing leadership team across direct reports (Site Operations, Operations Support, Talent Acquisition, HR Operations, Workplace Solutions, IT Site Support).</li><li>
Implement workforce planning and capacity management practices to optimize FTE utilization and productivity.</li><li>
Drive employee engagement, performance management, succession planning and talent development programs.</li></ul>
Client &amp; Stakeholder Management<ul><li>
Maintain and strengthen relationships with key clients, government agencies and stakeholders to secure renewals, negotiate contracts and support business growth.</li><li>
Act as executive sponsor for strategic client initiatives and escalations; present performance and improvement plans to senior client stakeholders.</li></ul>
Financial Stewardship<ul><li>
Own P&amp;L responsibility for the site(s): forecasting, cost control, margin improvement and revenue optimization.</li><li>
Identify cost-efficiency opportunities and lead initiatives to improve profitability while maintaining service quality.</li></ul>
Transformation &amp; Risk<ul><li>
Lead transformation, process improvement and automation initiatives (Lean, Six Sigma, Agile approaches) to raise operational maturity.</li><li>
Anticipate operational risks and design mitigation strategies (risk management and business continuity planning).</li><li>
Oversee policy development and ensure timely senior management sign-off and regulatory compliance.</li></ul><h2 class="jobSectionHeader">
Required Qualifications &amp; Experience</h2>
Education<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field. (Master&rsquo;s degree preferred.)</li></ul>
Experience<ul><li>
Minimum 10 years&rsquo; experience in the BPO / CX industry, with at least 3 years in a senior leadership role (Director / Head level or above).</li><li>
Proven track record managing large-scale global service operations, multi-site environments, and multi-client engagements.</li><li>
Demonstrated P&amp;L ownership, financial forecasting and budget management experience.</li><li>
Strong background with operational metrics, SLAs, KPIs and performance improvement methodologies.</li></ul>
Skills &amp; Competencies<ul><li>
Strategic thinker with strong commercial acumen and data-driven decision-making skills.</li><li>
Excellent leadership, stakeholder management, and executive communication skills.</li><li>
Strong negotiation skills and experience in contract management / client commercial discussions.</li><li>
Proficient in developing dashboards and using performance analytics to drive insights and actions.</li><li>
High degree of composure, resilience and problem solving under pressure.</li></ul>
Preferred Certifications<ul><li>
Lean Six Sigma (Green/Black Belt), PMP or Agile certification is preferred.</li></ul></div>

Associate Vice President, Service Delivery and Services

Etisalat

<div><div>IT Service Desk Specialist.Infrastructure &amp; Operations - (250002P3)</div><div>
Description<div></div> 
Job Purpose
To act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon as possible
Report To Position Name
ENSURE EFFECTIVE CUSTOMER SUPPORT IN THE AREA OF INFORMATION TECHNOLOGY BY RECEIVING CALLS, MAILS AND REQUESTS. &#61623; RECORD AND TRACK INTERACTIONS AND INCIDENTS. &#61623; KEEP THE CUSTOMER ALWAYS UPDATED ABOUT THE REQUEST STATUS AND PROGRESS. &#61623; MAKE INITIAL ASSESSMENT FOR ALL REQUESTS, ATTEMPT TO RESOLVE THEM OR ESCALATE TO SECOND OR THIRD LINE OF SUPPORT. &#61623; INDENTIFY PROBLEMS AND MONITOR ESCALATION PROCEDURE RELATIVE TO APPROPRIATE SLA. &#61623; ENSURE THE CONFIDENTIALITY, INTEGRITY AND AVAILABILITY OF ETISALAT SYSTEM AND DATA SECURITY, INCLUDING USER ACCESS TO COMPUTER &#61623; CONTRIBUTE SHORT TECHNICAL ARTICLES TO ETISALAT ONLINE KNOWLEDGE BASE. &#61623; RESPOND WITHIN AGREED TIME LIMITS TO CALL-OUTS OUTSIDE WORKING HOURS<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
Essential University degree in Computer Science / Engineering. Excellent Computer skills. Excellent in Arabic &amp; English (Reading, Writing &amp; Oral). Excellent communication and customer service skills Desirable 
QUALIFICATIONS_DESIRABLE
N/A 
EXPERIENCE_ESSENTIAL
Essential Minimum 1 to 2 years&rsquo; experience. Experience in managing Microsoft IT based operations. 
EXPERIENCE_DESIRABLE
N/A 
CERTIFICATIONS_ESSENTIAL
At least certified in two courses Microsoft Certified Professional (MCP). Attend the Microsoft Certified Systems Engineer (MCSE) track. Information Technology Infrastructure Library (ITIL) Awareness. Attend Cisco Certified Network Associate CCNA course.<div> 
</div></div><div>
Job: Specialist</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 27/Oct/2025, 6:18:04 AM</div></div>

IT Service Desk Specialist.Infrastructure & Operations

Explore 1198+ Coman operations associate in Egypt this November. Find roles across top companies and apply now to boost your career.

1198 coman operations associate jobs IN Egypt

CoMan Operations Associate

ETIC, SAP - Ariba - Associate

ETIC, SAP - Ariba - Associate

ETIC, Cloud Security Associate

Associate Quality and Hygiene | Alexandria | Supermarket stores

Associate Vice President, Service Delivery and Services

IT Service Desk Specialist.Infrastructure & Operations