complaint supervisor

Candidate Source Ltd

We are looking for a Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program. <strong>What you'll be doing as a </strong><strong>Complaint Handler:</strong><ul> <li>Taking ownership of a pipeline of complaint cases from start to resolution.</li><li>Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.</li><li>Collecting and reviewing information from customers regarding their motor finance agreement.</li><li>Taking responsibility for queries/issues through to resolution.</li><li>Deciding fair outcomes for both customers and the business.</li><li>Writing templated outcome letters to the customers. </li><li>Managing expectations of all internal and external customers.</li></ul> <strong>We're looking for a </strong><strong>Complaint Handler</strong><strong>with:</strong><ul> <li>Previous experience complaint handling.</li><li>Previous financial services experience.</li><li>Confidence handling multiple workstreams.</li><li>Strong attention to detail.</li></ul> <strong>Hours: </strong>37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.<strong>Location: </strong>Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.<strong>Parking:</strong> Yes<strong>Contract: </strong>3 months initially with opportunity to extend.<strong>Training: </strong>On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.If you're excited to join a rewarding company as a Complaint Handler, then please click apply online and upload an updated copy of your CV. <em>Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.</em><em>We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.</em><em>To help you stay safe in your job search we will never ask for your bank details at the application stage</em><em>.</em>Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Complaint Handler

Commonwealth of Kentucky

<div></div><div><div><div><div>Advertisement Closes
</div><div>1/21/2026 (7:00 PM EST)
</div></div><div><div>25-07668
</div><div>Consumer Complaint Investigator/Analyst
</div></div><div><div><div>Pay Grade</div>
<div>15</div>
</div></div><div><div>Salary
</div><div>$3,960.94 - $5,941.50 Monthly
</div></div><div><div>Employment Type
</div><div>EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
</div>
</div><div></div><div><div><b>Click here for more details on state employment.</b>
</div></div><div><div>Hiring Agency
</div><div>General Government Cabinet | Attorney General
</div></div><div><div>Location
</div><div>1024 Capital Center Drive
<br>
Frankfort, KY 40601 USA
</div></div><div><div>Description
</div><div>The Attorney General&rsquo;s Office of Senior Protection &amp; Mediation provides no-cost mediation services to assist individuals in resolving disputes with businesses relating to the purchase of goods, products, and services in the Commonwealth, and identifies businesses for which additional investigation by the Office of Consumer Protection may be warranted.<br>
<br>
We are seeking a candidate with exceptional verbal and written communication, analytical, and organizational skills to mediate and manage a consumer complaint caseload. The successful candidate will conduct voluntary mediation by email, telephone, and mail to attempt to resolve disputes between businesses and consumers without legal action. All employees are expected to perform at the highest level in proving services to the public, while treating all consumers and business representatives with professionalism and respect.<br>
<br>
Responsibilities include, but are not limited to:<ul><li>
Mediate complaints between businesses and consumer (i.e. Disputing Parties) to negotiate mutually agreeable resolutions.
</li><li>Manage a caseload of complaints and ensure timelines for follow-up actions are met.
</li><li>Review and evaluate consumer complaints and supporting documents for potential violations of consumer protection laws and regulations.
</li><li>Answer consumer questions and provide education related to mediation services.
</li><li>Perform other duties as assigned by management.</li></ul>
Preferred knowledge, skills and abilities:<ul><li>
Exceptional time management.
</li><li>Ability to effectively and efficiently research, interpret and apply statutes and regulations.
</li><li>Strong written and verbal communication skills with leadership, fellow staff, and constituents.
</li><li>Attention to detail.
</li><li>Computer literacy.</li></ul>
Do you enjoy getting to the bottom of things and figuring out what the other side of the story is? Are you a motivated self-starter who enjoys interacting with people, thinking critically, and facing new challenges in a fast-paced work environment? Then the Consumer Complaint Investigator and Analyst in the Kentucky Attorney General&rsquo;s Office of Senior Protection and Mediation will provide a challenging yet rewarding career where you can make a positive difference in your local community.
</div></div><div><div>Minimum Requirements
</div><div><div><b>EDUCATION:</b> Graduate of a college or university with a bachelor's degree.</div><br>
<br>
<div><b>EXPERIENCE, TRAINING, OR SKILLS:</b> Must have four years experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field.</div><br>
<br>
<div><b>Substitute EDUCATION for EXPERIENCE:</b> NONE</div><br>
<br>
<div><b>Substitute EXPERIENCE for EDUCATION:</b> Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year-basis.</div><br>
<br>
<div><b>SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):</b> Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.
</div></div></div><div><div>Working Conditions
</div><div>Routine office work. May travel and work irregular hours if involved in specific investigation.
</div></div><div><div>Probationary Period
</div><div>This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
</div></div><div><div>If you have questions about this advertisement, please contact Shellie May at shellie.may@ky.gov
</div></div><div><div>An Equal Opportunity Employer M/F/D</div></div></div></div><div></div>

Consumer Complaint Investigator/Analyst

MedNet Global Healthcare Solutions LLC

<div>
 <ul>
  <li>
   As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role:
  </strong>
 </p>
 <ul>
  <li>
   Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
  </li>
  <li>
   Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
  </li>
  <li>
   Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
  </li>
  <li>
   Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
  </li>
  <li>
   Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
  </li>
  <li>
   Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
  </li>
  <li>
   Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
  </li>
  <li>
   Provide any requested information and report accurately and in a timely manner to the clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
  </li>
  <li>
   5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
  </li>
  <li>
   Excel proficiency in using standard office software (Microsoft office studio)
  </li>
  <li>
   Health Insurance industry / market knowledge.
  </li>
  <li>
   Knowledge related to medical terminology would be a plus.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
  <li>
   Excellent knowledge of MS office and Computer literacy.
  </li>
  <li>
   People management skills &amp; Customer Oriented.
  </li>
  <li>
   Complaint management skill &amp; Problem solving.
  </li>
  <li>
   Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
  </strong>
 </p>
 <p>
 </p>
</div>


Officer – Complaint Management

AJ Bell

<strong>Job Description</strong><p>Due to growth we are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. </p><p><strong>Key responsibilities:</strong></p><ul><li>Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.</li><li>Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's.</li><li>Undertaking investigative work in order to produce a formal response to each complaint.</li><li>Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear.</li><li>Ensuring that full, detailed records are maintained in relation to the complaint investigation and sign off on response and any compensation.</li><li>Ensuring that payment arrangements in relation to any compensation or ex gratia payment are followed up and that payment is made.</li><li>Maintaining the information on the Complaints Management System</li><li>Assisting the Customer Relations Manager in any other areas as required.</li></ul><p><u>Competence, knowledge and skills:</u></p><ul><li>Previous experience in an informal and formal complaints based role.</li><li>Significant experience of working in a financial services administration role.</li><li>Exceptional customer focus and passion for achieving the right outcomes for our customers.</li><li>Excellent letter writing skills.</li><li>Exceptional inter personal skills in dealing with customers, advisers and internal departments.</li><li>Meticulous attention to detail in ensuring records of all complaints are detailed and the audit trail is maintained at all times.</li><li>Knowledge of FCA requirements for complaints handling.</li><li>Strong knowledge of the financial services industry.</li><li>Knowledge of pension administration, ISAs is desirable but not essential.</li><li>A background in dealing would be of strong benefit, but is not essential.</li></ul><p>For internal applications the closing date will be <em><strong>14 November </strong></em></p><p><strong>About us:</strong></p><p>AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.</p><p>Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.</p><p>Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work.</p><p>At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.</p><p><strong>Our perks and benefits:</strong></p><ul><li>Starting salary of £28,840</li><li>Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme</li><li>A choice of pension schemes with matched contributions up to 6%</li><li>Discretionary bonus scheme</li><li>Annual free share awards scheme</li><li>Buy As You Earn (BAYE) Scheme</li><li>Health Cash Plan - provided by SimplyHealth</li><li>Discounted private healthcare scheme and dental plan</li><li>Free on-site gym providing a wide range of free classes</li><li>Employee Assistance Programme</li><li>Bike loan scheme</li><li>Sick pay+ pledge</li><li>Enhanced maternity, paternity, and shared parental leave</li><li>Discounted nursery fees at Kids Planet on Exchange Quay</li><li>Loans for travel season tickets</li><li>Death in service scheme</li><li>Paid time off for volunteer work</li><li>Charitable giving opportunities through salary sacrifice</li><li>Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more</li><li>Parking at Exchange Quay (Subject to availability)</li><li>Personal development programmes built around you and your career goals, including access to personal skills workshops</li><li>Ongoing technical training</li><li>Professional qualification support</li><li>Talent development programmes</li><li>Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off</li><li>Monthly leadership breakfasts and lunches</li><li>Casual dress code</li><li>Access to a range of benefits from our sponsorship deals</li></ul><p><strong>Hybrid working:</strong></p><p>At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 50% per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.</p><p>AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.</p><p>We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.</p><p>If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.</p>

Complaints Coordinator

Cabcall Outsource

<p><b>Candidates experienced with icabbi</b>, <b>Autocab, cordic software are required</b></p><p><b>Job Overview: </b>Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:</p><ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul><p><b>What You&rsquo;ll Do</b></p><ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on <b>7 Points of Output </b>during your Training Session)</li></ul><p><b>Required Experience &amp; Qualifications:</b></p><ul><li>Minimum 01 Year of CSR Experience within UK based cab.</li><li>Candidates with the working knowledge of <b>ICabbi, Autocab &amp; Cordic</b> are required.</li><li>British Accent is mandatory for this role.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 11 months</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Taxi Booking Dispatcher/Operator-UK

Army & Airforce Exchange Service

<div><div><div>C1-001089-2025</div>
</div><div><h1 class="jobSectionHeader"><b>EEO Manager</b></h1>
</div><div><div>United States - Texas - AAFES Headquarters (Dallas)
</div></div><div><div>EG-D EQUAL EMPLYMNT OPP</div>
</div><div><div>Regular Full Time
</div></div><div><p><b>Job Description</b></p>
<div>Responsible for administration and implementation of multiple worldwide corporate Equal Employment Opportunity (EEO) compliance as required by applicable executive orders and relevant laws. These programs include informal and formal complaints processing, alternate dispute resolution, anti-harassment, reasonable accommodations, and federal Equal Employment Opportunity Commission (EEOC) reporting.</div>
</div><div><p><b>Job Grade</b></p>
<div>5</div>
</div><div><p><b>Job Tier</b></p>
<div>1</div>
</div><div><p><b>Career Area</b></p>
<div>Equal Employment Opportunity
</div></div><div><p><b>Supervisor</b></p>
<div>Yes</div>
</div><div><p><b>Job Qualifications</b></p>
<div>Six years of experience with federal or private sector Equal Employment Opportunity (EEO) complaint processing with four of the six years as an active experienced mediator (within the last ten years) or six years as an Human Resource Manager with four years of experience with federal or private sector EEO complaint processing and experience as an active mediator (within the last ten years). One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.<br>
Or<br>
Bachelor's in Business Administration, Human Resources, or other related field with four years of experience in any combination of federal or private sector EEO complaint processing or as an active mediator within the last eight years. One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.<br>
<br>
Associate must successfully complete the Health Insurance Portability Accountability Act (HIPAA), course code 249F, concerning the handling of personal health information as required by HIPAA within 3 months of occupying the position. Until training has been completed, the Associate may not perform any duties relating to personal health information.<br>
<br>
<b>Degree (one of):</b><br>
<p>
BACHELORS DEGREE - Preferred</p><p>
BACHELOR OF SCIENCE IN HUMAN RESOURCES - Preferred</p><br>
<b>
Major/Minor (one of):</b><br>
<p>
BUSINESS ADMINISTRATION - Preferred</p><p>
BUSINESS MANAGEMENT - Preferred</p><br>
<b>
Certificate/License (one of):</b><br>
<p>
PROFESSIONAL IN HUMAN RESOURCES (PHR) - Preferred</p></div>
</div><div><p><b>Additional Qualifications/Requirements</b></p>
<div><b>Work &ndash; Onsite (HQ &ndash; Dallas, Texas)</b><ul><li><b>
Remote/Telework not authorized per Presidential Memorandum &ldquo;</b><b><i>Return to In Person Work</i></b><b>&rdquo;</b></li><li><b>
Candidates eligible for the Military Spouse Exemption may be considered for remote work</b></li><li><b>
PCS Not Authorized/LSP Not Authorized</b></li></ul><b>
Technical (Preferred/Required Skills/Systems):</b><ul><li>
EXCEL &amp; ACCESS - INTERMEDIATE LEVEL - Required</li><li>
MICROSOFT OFFICE PRODUCTS - Required</li></ul></div>
</div><div><p><b>Salary Minimum</b></p>
<div>$90,284.00</div>
</div><div><p><b>Major Duties</b></p>
<div>Design, plan, and implement multiple worldwide EEO compliance programs, policies, and procedures within Equal Employment Opportunity Commission (EEOC), statutory, and Exchange parameters.<br>
Provide technical guidance and policy interpretation in matters regarding compliance, resolution, and potential liability to all organizational elements and levels.<br>
Provide managerial and operational oversight of all EEO compliance programs to ensure timeliness in processing. Make modifications and recommendations to procedures and/or policy to obtain optimal effectiveness. Identify and/or conduct training to reduce skill gaps.<br>
Review complaints based on complexity and make final recommendations for disposition of formal EEO complaints. Collaborate with EEOC, the Department of Defense (DoD) Inspector General, and/or the Exchange General Counsel regarding decisions, appeals, or hearings.<br>
Perform other duties as assigned.</div><br>
</div><div><p><b>Work Challenges</b></p>
<div>HIPAA, Health Insurance and Portability Accountability Act Required within three months
<br>
TDY - Some TDY required</div><br>
</div><div><p><b>Job Type</b></p>
<div>Management</div>
</div><div><p><b>Number of Positions Remaining</b></p>
<div>1</div></div></div>

EEO Manager

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Officer – Complaint Management

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EEO Manager