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immigration sales consultant

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concierge agent

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 
 
 We are seeking a courteous, knowledgeable, and highly organized
 
 Concierge Agent
 
 to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival and throughout their stay.
 </li>
 <li>
 Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
 </li>
 <li>
 Make reservations for restaurants, tours, shows, spa treatments, and other activities.
 </li>
 <li>
 Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
 </li>
 <li>
 Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
 </li>
 <li>
 Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
 </li>
 <li>
 Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
 </li>
 <li>
 Maintain records of guest preferences and history to provide personalized service for repeat visitors.
 </li>
 <li>
 Monitor and respond to guest inquiries via phone, email, or in person.
 </li>
 <li>
 Uphold all company policies, procedures, and brand standards.
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 High school diploma or equivalent required; hospitality or tourism degree preferred.
 </li>
 <li>
 Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 </li>
 <li>
 Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).
 </li>
 <li>
 Ability to work a flexible schedule including nights, weekends, and holidays.
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Concierge Agent

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Therapist/Yoga Instructor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Spa Therapist/Yoga Instructor is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Therapist/Yoga Instructor is to provide personal assistance to any individual &amp; group booking private yoga/meditation/sound healing sessions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
 </li>
 <li>
 Keep work area clean, neat and hygienic at all times.
 </li>
 <li>
 Ensure that a high standard of service is maintained throughout the Spa.
 </li>
 <li>
 Assist in the operations of all spa &amp; wellness department as required:
 </li>
 <li>
 Spa Treatment Rooms
 </li>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail
 </li>
 <li>
 Spa Pantry
 </li>
 <li>
 Consultation Lounge
 </li>
 <li>
 Spa Thermal &amp; Changing Facilities
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
 </li>
 <li>
 Will be expected to assist and perform various demonstrations and events.
 </li>
 <li>
 Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.
 </li>
 <li>
 Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
 </li>
 <li>
 Perform all treatments to the highest standards on guests whilst maintaining the guest&rsquo;s comfort at all times.
 </li>
 <li>
 Be on time for appointments and thoroughly review appointments before and after completing each treatment.
 </li>
 <li>
 Have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Attend daily and monthly meetings when necessary.
 </li>
 <li>
 Be on time to attend training that has been scheduled by Spa Treatments Manager.
 </li>
 <li>
 Perform all assigned spa therapist tasks.
 </li>
 <li>
 Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
 </li>
 <li>
 Maintain inventory of supplies for the operations of the treatment rooms.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Therapist/Yoga Instructor

Bin Al Sheikh Holding

Job Summary:The Commercial Leasing Agent is responsible for driving the leasing of retail, office, and commercial spaces within the property. The role involves prospecting and engaging with potential tenants, negotiating lease terms, ensuring tenant satisfaction, and supporting the achievement of occupancy and revenue targets.Key Responsibilities:<ul><li>Leasing &amp; Negotiations</li><li>Market available commercial spaces to potential tenants through direct outreach, brokers, and marketing campaigns.</li><li>Conduct property tours and presentations for prospective tenants.</li><li>Negotiate lease agreements, renewals, and amendments in line with company policies.</li><li>Tenant Relations</li><li>Build and maintain strong relationships with existing and potential tenants.</li><li>Act as the main point of contact during the leasing process until handover.</li><li>Ensure smooth coordination with tenants during fit-out and move-in.</li><li>Market Research &amp; Strategy</li><li>Monitor market trends, competitor projects, rental rates, and tenant demand.</li><li>Provide input to management on pricing strategies, promotions, and leasing campaigns.</li><li>Documentation &amp; Compliance</li><li>Prepare and manage lease proposals, LOIs, and contracts.</li><li>Ensure all documentation is accurate, complete, and compliant with company and legal standards.</li><li>Maintain up-to-date leasing records in the CRM system.</li><li>Collaboration &amp; Reporting</li><li>Work closely with the marketing team to execute leasing campaigns.</li><li>Coordinate with property management and legal teams to support tenant onboarding.</li><li>Provide regular leasing activity reports, pipeline updates, and market insights to management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field (preferred).</li><li>2&ndash;5 years of experience in commercial leasing, sales, or real estate.</li><li>Strong negotiation and communication skills.</li><li>Knowledge of local property market trends (Oman/Muscat market is a plus).</li><li>Proficiency in CRM systems and MS Office Suite.</li><li>Ability to meet targets and work under pressure.</li><li>Strong interpersonal and relationship-building skills.</li></ul>Performance Indicators (KPIs):<ul><li>Occupancy rate achieved vs. targets.</li><li>Leasing revenue vs. budget.</li><li>Tenant satisfaction and retention rate.</li><li>Speed of closing deals (leasing cycle time).</li><li>Quality and accuracy of lease documentation.</li></ul>Job Type: Full-timeExperience:<ul><li>leasing: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Muscat (Preferred)</li></ul>

Sales Executive

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Marriott International

<div>Additional Information 
Job Number25137946 
Job CategoryReservations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25137946
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

OQ Exploration & Production

<div>
 
 
 Job title:
 
 Expert, Continuous Improvement
 
 
 
 Stream:
 
 PT&amp;C
 
 
 
 Function:
 
 IDS - Continuous Improvement
 
 
 
 Location:
 
 Oman
 
 
 
 Budget control:
 
 *OPEX and/or CAPEX and/or Revenue amount as relevant*
 
 
 
 Reporting to:
 
 Manager, Continuous Improvement
 
 
 
 
 
 
 
 
 
 
 
 
 Job purpose
 
 
 
 Provides thoughts and solutions to all OQEP Streams/functions in CI initiatives &amp;, associated projects, Lean Methods, and Lean / CI Competencies, acting as key player to guide lean changes and to pro-actively support the frontline through this change journey, as well as, actively work in partnership with the multiple functions to further develop and implement the Business Improvement Plans of their assigned areas and their related processes and their team and individual goals by: (1) Understand and coach Frontline Operations and Maintenance Execution in practice and theory; (2) Handle the duality of in-depth technical engagement coupled with professional Lean/Continuous Improvement (CI) implementation advice, (3) Lead Organizational Development activities that require the incumbent to build an effective liaison with Operational Excellence and Learning professionals and carry out selected activities; In order to activate and enable the Field Staff to improve their daily work processes, eliminate waste and unnecessary OQ&rsquo;s bureaucracy.
 
 
 
 
 
 The position will act in accordance with the OQEP&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.
 
 
 
 Main tasks and responsibilities
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Implementation of team huddle meetings, facilitation of workshops and away days, coaching, problem solving, etc.
 </li>
 <li>
 Coaching on collaboration between teams and exchange of best practices and enable the implementation of quality work processes.
 </li>
 <li>
 Get the flywheel of (small) continuous improvements going by helping frontline staff,
 </li>
 <li>
 Reap more and greater business benefits treating Lean/CI as part of the transformational journey whilst becoming the new natural way of working at all levels in OQEP.
 </li>
 <li>
 Support all OQEP business activities across all locations and services and thereby provides the opportunity to gain a comprehensive insight into the diverse operations of the organization.
 </li>
 <li>
 Work as part of the team to share ideas and improve operations.
 </li>
 <li>
 Facilitate continuous improvement events.
 </li>
 <li>
 Develop implementation plans that include timeline, milestones, and resource requirements.
 </li>
 </ul>
 
 
 
 
 
 Lean Projects:
 
 
 <ul>
 <li>
 Hold active engagement with the frontline to drive continuous and sustainable improvement.
 </li>
 <li>
 Provides robust facilitation and solutions to all OQEP Streams/ functions in Lean initiatives, associated projects, Lean Methods, and Lean / CI Competencies, acting as key player to drive lean changes and proactively support the frontline journey.
 </li>
 <li>
 Understand and coach OQEP Frontline Operations and Maintenance Execution in practice and theory.
 </li>
 <li>
 Combine hands-on technical engagement with expert Lean/Continuous Improvement (CI) guidance, while leading organizational development initiatives in close collaboration with Operational Excellence and Learning teams to deliver impactful change and capability-building activities.
 </li>
 <li>
 Embed Lean/CI practices within process governance teams to ensure sustainable efficiency gains and standardized ways of working across the organization.
 </li>
 <li>
 Develop the Lean/CI Improvement agenda for OQEP.
 </li>
 </ul>
 
 
 
 
 
 Methods:
 
 
 <ul>
 <li>
 Owner of LEAN methodology, standards and applications for all OQEP.
 </li>
 <li>
 Plan, implement and control Lean/CI methodologies, particularly visual management, waste elimination, process standardization and structured problem solving to deliver an improved way of working on site between the many interfaces, Promote Lean/CI and the cultural transformation, sustainability.
 </li>
 <li>
 Provides the leadership teams across OQEP with Lean/CI strategic advice and supports the assets and functions in their business improvement initiatives, on the tools &amp; methodology.
 </li>
 <li>
 Support &amp; guide on creation of LEAN KPIs, metrics &amp; visualization.
 </li>
 <li>
 Support innovation &amp; process re-design thinking by using the Lean Six Sigma methodology to step change improvement in margin, cost, energy efficiency, organizational capability
 </li>
 <li>
 Advise in the use of the methodology while applying Continuous Improvement to specific business needs with the specific aim to deliver improvement projects on schedule, with benefits realized and competencies and culture embedded at all levels of the business
 </li>
 </ul>
 
 
 
 
 
 Coaching:
 
 
 <ul>
 <li>
 Guide the organization towards a Lean/CI culture.
 </li>
 <li>
 Acquire organizational competences in Lean/CI such as the delivery of Lean Practitioner training
 </li>
 <li>
 Coach associates at various levels to the required competence (Coach the Coach, Leader Standard Work)
 </li>
 <li>
 Building internal capability through training and leadership &amp; associate coaching.
 </li>
 <li>
 Provides the leadership teams across OQEP with Lean/CI strategic advice and supports the assets and functions in their business improvement initiatives on the behavioral &amp; organizational culture.
 </li>
 <li>
 Keep track of industry best practices, tools for LEAN in support of Business Improvement
 </li>
 <li>
 Facilitate Focused Results Delivery in virtual teams comprising members from diverse streams
 </li>
 </ul>
 
 
 Key interactions
 
 
 
 
 Internal:
 
 All OQEP Staff (Managers, Team Leaders, Engineers, etc.), Process Trainer, Training Department, Area Manager, HSE &amp; Fire Department and HR
 
 
 
 External:
 
 Contractors, Vendors, 3rd Parties, Consultants &amp; Suppliers
 
 
 
 Notable Working Conditions:
 
 
 <ul>
 <li>
 Field Operations and office environment, Moderate to intensive computer screen use.
 </li>
 <li>
 Overnight travel to all operational sites in Oman.
 </li>
 </ul>
 
 
 Education requirements
 
 
 <ul>
 <li>
 Minimum Qualifications for this position is a University Degree in Engineering or equivalent.
 </li>
 <li>
 Accredited in Lean Six Sigma and seasoned in end-to-end Process Management, Change Management, Risk Management and Organizational Effectiveness.
 </li>
 <li>
 Accreditation as a Black Belt and Kaizen facilitator.
 </li>
 <li>
 The role requires necessary safety training and site qualifications (e.g. access card) need to be obtained/kept current, including personal PPE.
 </li>
 </ul>
 
 
 Language requirements
 
 
 
 Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)
 
 
 
 Background and experience
 
 
 
 
 Competencies and skills
 
 
 <ul>
 <li>
 8+ years of relevant experience in a similar role along focused on Lean methodology &amp; Coach Initiatives in the Oil &amp; Energy vertically integrated industry or similar industries.
 </li>
 <li>
 Production Operations or Maintenance parented staff at TL levels with a proven affinity to Lean/CI are preferred for this role. Other skill pools are invited to apply, e.g. Commercial, People (HR)
 </li>
 <li>
 Knowledge of internationally recognized Standard Operating Procedures (SOPs) in a process plant.
 </li>
 <li>
 Experience of developing and implementing organizational development initiatives
 </li>
 <li>
 Practical Lean experience in applying process improvements and Lean.
 </li>
 <li>
 Knowledge and experience in cultural transformation; how to build continuous improvement culture.
 </li>
 <li>
 Leading and mentoring kaizen events and projects.
 </li>
 <li>
 Leadership Skills
 </li>
 </ul>
 
 
 
 Competence Level
 
 
 
 
 Change Management &amp; Communications
 
 
 Mastery Level
 
 
 Intervention &amp; Facilitation
 
 
 Mastery Level
 
 
 Business Partnering and Diagnostics
 
 
 Mastery Level
 
 
 Structured Problem-Solving
 
 
 Mastery Level
 
 
 Project Management and Issue Resolution
 
 
 Mastery Level
 
 
 Customer and Stakeholder Focus
 
 
 Skill level
 
 
 Organization Design
 
 
 Skill level
 
 
 Performance Management
 
 
 Skill level
 
 
 Business Planning and Evaluation
 
 
 Skill level
 
 
 Building Shared Vision
 
 
 Skill level
 
 
 
 
 <ul>
 <li>
 Customer-focused in defining quality and establishing priorities, underpinned by curiosity and affinity to numerical data
 </li>
 <li>
 Sound understanding of process management, especially of the Maintenance and Operations processes
 </li>
 <li>
 Strong interpersonal, analytical, communication, presentation, coaching, influencing and project management skills
 </li>
 <li>
 Change agent with strong credibility, hence influence in the organization. Establishing effective partnerships in the assigned areas
 </li>
 <li>
 Strong facilitation skills aiming at teamwork and team building
 </li>
 <li>
 Resilient when facing resistance to change.
 </li>
 </ul>
 
 
 
</div>

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