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Marriott International

<div>Additional Information 
Job Number26011577 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26011577
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26020523
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

F&B Service Expert

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Specific Duties and Responsibilities:<ul><li><ul><li>
Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure</li><li>
Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed</li><li>
Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>
Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries</li><li>
Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>
Accurately administers Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li></ul></li></ul><ul><li>
Receives payments as per established standards adhering to the company credit policy</li><li>
Provides currency exchange, process miscellaneous charges and posts charges</li><li>
Ensures that bills are on shift are checked and closed correctly before balancing accounts of days business at end of shift according to company standard and policy</li><li><ul><li>
Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate postings of all incidental charges</li><li>
Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference</li><li>
Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>
Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal)</li><li>
Maintains an up to date knowledge of all Front Office equipment and how to use these</li><li>
Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction</li><li>
To regularly check the reception is organized, operating with an efficient standard, while checklist are completed and forwarded to the supervisor</li><li>
Adheres to all company and hotel rules &amp; regulations at all times</li></ul></li></ul>
2. General Responsibilities<ul><li><ul><li>
Maintains effective communication with all other departments to ensure smooth service delivery</li><li>
Shares knowledge and skills with other colleagues</li><li>
Ensures that fellow colleagues follow safety rules and operating procedures</li><li>
Is aware of all house rules and always conducts himself/herself in such a manner so as to encourage colleagues to do likewise</li><li>
Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate</li><li>
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel, therefore identifying a high level of commitment</li><li>
To promote efficiency, confidence, courtesy and an extremely high standard of social skills</li><li>
Responsible to take ownership for personal development and to practise regular self assessment on own performance for career growth</li></ul></li><li>
Occasional Responsibilities</li><li><ul><li>
To report any equipment failures/problems and pass any maintenance requests to the Maintenance department</li><li>
To assist the Front Office supervisory positions in any task outlined/detailed and comply with any reasonable request made by the management to the best of your ability</li><li>
Attend behavioural and vocational training in own and related work areas, to enhance skills and develop multi-functionality</li><li>
Attend regular On Job &amp; Classroom Training on Front Office techniques and operating systems</li><li>
Participate in any Training / Development schemes as recommended by senior Management</li><li>
Performs all duties and responsibilities in a timely and efficient manner in accordance with established Policies &amp; Procedures to achieve the overall objectives of this position</li><li>
Communicates promptly and efficiently guest complaints and compliments to the Management / Guest Relation</li><li>
Keeps the immediate supervisor promptly informed of all problems or unusual matters of significance</li><li>
Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory</li><li>
Actively involved in promoting and selling companies loyalty program, Food &amp; Beverage events and hotel/company partners</li><li>
Adheres to the provisions outlined in the Employee Handbook, Disciplinary/Grievance Code and Rules &amp; Regulations</li><li>
Reduces waste materials and supplies by adhering to the departmental guidelines on re-using and re-cycling</li><li>
Conserves water &amp; energy by adhering to the environmental / energy conservation checklist for area and participates in activities concerning the protection of the environment</li></ul></li><li>
Legal Responsibilities</li><li><ul><li>
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.</li></ul></li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Front Desk Agent ( Omani - Female )

IHG Hotels & Resorts

<div>
 As a Housekeeping Supervisor, you will support the Housekeeping leadership team in delivering exceptional cleanliness, comfort, and service across guest rooms and public areas. You will supervise daily operations, lead and motivate colleagues, and ensure all areas meet IHG Brand Standards, health &amp; safety requirements, and guest expectations.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces
 </li>
 <li>
 Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met
 </li>
 <li>
 Ensure adherence to IHG Brand Standards, Crowne Plaza service culture, and Heartbeat Guest Satisfaction metrics
 </li>
 <li>
 Coordinate with Engineering and Front Office to resolve maintenance issues and guest requests promptly
 </li>
 <li>
 Supervise, train, and motivate housekeeping colleagues to achieve high performance and engagement
 </li>
 <li>
 Allocate work assignments efficiently based on occupancy and business needs
 </li>
 <li>
 Provide on-the-job coaching and support colleague development and onboarding
 </li>
 <li>
 Monitor attendance, productivity, and grooming standards
 </li>
 <li>
 Respond to guest requests and complaints professionally and promptly, ensuring guest satisfaction
 </li>
 <li>
 Proactively identify opportunities to enhance the guest experience
 </li>
 <li>
 Support VIP, long-stay, and special requests with attention to detail
 </li>
 <li>
 Ensure compliance with health, safety, hygiene, and environmental standards
 </li>
 <li>
 Promote safe working practices and proper use of cleaning chemicals and equipment
 </li>
 <li>
 Follow hotel policies, SOPs, and local regulations at all times
 </li>
 <li>
 Assist in monitoring linen, amenities, and cleaning supplies usage
 </li>
 <li>
 Report damages, lost and found items, and discrepancies accurately
 </li>
 <li>
 Support departmental reporting and daily briefings
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in Housekeeping, preferably in a supervisory role
 </li>
 <li>
 Previous experience in an international hotel brand is an advantage
 </li>
 <li>
 Strong leadership, communication, and organizational skills
 </li>
 <li>
 Knowledge of housekeeping operations, cleaning procedures, and safety standards
 </li>
 <li>
 Ability to work flexible shifts, including weekends and public holidays
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Guest-focused and service-oriented mindset
 </li>
 <li>
 Ability to lead and motivate a diverse team
 </li>
 <li>
 Good problem-solving and time management skills
 </li>
 <li>
 Basic computer skills (Opera or similar PMS knowledge is an advantage)
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
 
 
 Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Housekeeping Supervisor

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or related field
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 
 
 &bull; Passion for leadership and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Event Executive

Explore 206+ Guest experience expert in Muscat this February. Find roles across top companies and apply now to boost your career.

206 guest experience expert jobs In Muscat

Guest Experience Expert

Guest Experience Expert

F&B Service Expert

Guest Service Center Agent

Front Desk Agent ( Omani - Female )

Housekeeping Supervisor

Event Executive