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client support engineer (security) Jobs in Muscat

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customer support representative Jobs in Muscat

customer support representative

partner success officer

customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

ahlibank

<div>
 
 
 
 SUMMARY OF ROLE:
 
 
 
 
 To mange a range of complex and standard clients accounts daily. To secure sales and generate income in line with business plan.
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 1. Business Generation:
 
 
 
 &middot; To contribute to the development of the bank&rsquo;s overall business plan through identification of income generating opportunities in defined markets industries and targeted potential customers.
 
 
 
 &middot; To achieve the target submitted in the annual budgetary plan for the specific account portfolio allocated.
 
 
 
 2. Portfolio Management:
 
 
 
 &middot; To manage account relationships with existing portfolio of customers in order to maximize account profitability within the Bank&rsquo;s Group Credit policy.
 
 
 
 &middot; To establish account relationship with new customers within the industry assigned.
 
 
 
 &middot; To ensure high risk situations are identified early and actions taken for proper intensive handling and recovery.
 
 
 
 3. Customer Management:
 
 
 
 &middot; To meet with current and potential key bank customers in the interests of sustaining and furthering on going profitable relationships.
 
 
 
 &middot; Cross sell bank products and services.
 
 
 
 &middot; Positive representation and projection of the Bank in the market.
 
 
 
 4. Credit Assessment
 
 
 
 &middot; To prepare timely and quality credit proposals for analysis and approval in line with authority level.
 
 
 
 &middot; Policy and procedure awareness
 
 
 
 &middot; Credit knowledge (IFRS9), overdue, excess limits, missing and expired documents, call reports and insurance expiry trackers.
 
 
 
 5. Process Innovation, Automation &amp; Digitalization:
 
 
 
 &middot; Drive continuous process improvement through innovative, automated, and digital solutions once required
 
 
 
 6. Business Control &amp; Governance
 
 
 
 &middot; Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
 
 
 
 7. Self/People Development &amp; Continuous Learning:
 
 
 
 &middot; Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelors Degree in Finance, Accounting, Economics, or any other related fields.
 
 </li>
 <li>
 5+ years of banking sector or any other related financial sector.
 
 
 
 
 
 </li>
 </ul>
</div>

Relationship Manager - FGT

<div>
 
 
 SUMMARY OF ROLE:
 
 
 The Talent Acquisition Manager leads and drives the Bank&rsquo;s talent acquisition strategy, ensuring timely, high-quality, and compliant hiring aligned with workforce plans and business priorities. The role combines strategic workforce planning, stakeholder management, and governance oversight with hands-on leadership of the recruitment function. It is accountable for optimizing sourcing channels, enhancing employer branding, strengthening recruitment analytics, and ensuring full compliance with regulatory and audit requirements within a banking environment.
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 1. Talent Acquisition Strategy and Delivery
 
 
 
 Lead and execute the Bank&rsquo;s end-to-end recruitment strategy in alignment with approved manpower plans.
 
 
 Drive quality of hire, time-to-hire, and cost optimization through effective sourcing strategies.
 
 
 Oversee and guide the full recruitment cycle, including sourcing, screening, interviews, offer negotiation, and pre-employment checks.
 
 
 Manage and optimize agency partnerships, ensuring alignment with governance, quality, and cost expectations.
 
 
 Ensure a positive and professional candidate experience to enhance the Bank&rsquo;s reputation as an employer of choice.
 
 
 Build and maintain proactive talent pipelines for critical and future roles.
 
 
 Strengthen employer branding to attract high-quality talent.
 
 
 Ensure a consistent, professional, and positive candidate experience across all stages of the hiring process.
 
 
 
 
 2. Stakeholder and Workforce Planning Management
 
 
 
 Act as a strategic partner to business leaders in workforce planning and hiring decisions.
 
 
 Translate business requirements into structured hiring plans with clear timelines and priorities.
 
 
 Maintain and execute the approved manpower plan to ensure staffing requirements are met.
 
 
 Provide data-driven insights and recommendations to stakeholders for talent acquisition strategies.
 
 
 
 
 3. Governance, Compliance, and Audit Readiness
 
 
 
 Ensure adherence to Oman Labor Law, regulatory requirements, and internal policies.
 
 
 Maintain compliance with risk management guidelines and support audit readiness by ensuring all recruitment documentation is accurate and accessible.
 
 
 Oversee pre-employment checks (Mala&rsquo;a, World Check, ROP, references) ensuring 100% completion and documentation.
 
 
 Clarify and communicate updated regulatory rules and regulations to relevant stakeholders.
 
 
 Strengthen governance across agency usage, offers, and hiring approvals.
 
 
 
 4. Data Management, Reporting, and Process Improvement
 
 
 
 Lead development and enhancement of TA dashboards and MIS reporting.
 
 
 Maintain and update the recruitment database for accurate tracking and reporting.
 
 
 Generate MIS reports on hiring metrics, turnover, and recruitment effectiveness.
 
 
 Identify opportunities for improving recruitment processes to enhance efficiency and effectiveness.
 
 
 Ensure accuracy, integrity, and visibility of recruitment data across stakeholders.
 
 
 
 5.Process Innovation, Automation &amp; Digitalization:
 
 
 
 Drive continuous process improvement through innovative, automated, and digital solutions
 
 
 Lead initiatives related to ATS optimization (e.g., Zoho Recruit) and recruitment automation.
 
 
 Enhance candidate and hiring manager experience through streamlined processes.
 
 
 
 
 6.Self/People Development &amp; Continuous Learning:
 
 
 
 Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.
 
 
 Set clear performance expectations, KPIs, and accountability measures.
 
 
 Coach and upskill team members in sourcing, stakeholder management, and compliance.
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Omani Nationals Only
 
 
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
 </li>
 <li>
 Minimum of 7 years of HR experience, focusing on recruitment and talent acquisition.
 
 </li>
 <li>
 CIPD, CHRP or equivalent preferred.
 
 
 
 
 
 </li>
 </ul>
</div>

Talent Acquisition Manager

Saubhagyam Global Services LLC

Customer Service Representative Join a Growing International Customer Support Team in Muscat!Are you a people-oriented professional who enjoys helping others and solving problems? Saubhagyam Global Services LLC is expanding its Customer Support team in Muscat, and we are looking for motivated Customer Service Representatives who are ready to build a stable, rewarding career in a fast-growing global services company.We offer a supportive work environment, clear career growth opportunities, and competitive pay for dedicated individuals who want to grow in customer service, call center operations, and client support.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, or chat</li><li>Provide accurate information about services, accounts, or general support requests</li><li>Resolve customer issues professionally and efficiently</li><li>Maintain customer records and update internal systems</li><li>Follow company guidelines and quality standards</li><li>Escalate complex cases when needed</li><li>Deliver excellent customer experience at all times</li></ul>Requirements<ul><li>High school diploma or equivalent (Bachelor&rsquo;s preferred but not required)</li><li>Good communication skills in English (additional languages are a plus)</li><li>Basic computer skills (email, typing, data entry)</li><li>Positive attitude and willingness to learn</li><li>Ability to work in shifts (if required)</li><li>Freshers are welcome to apply</li></ul>What We Offer<ul><li>Competitive monthly salary</li><li>Performance-based incentives</li><li>Paid training and onboarding</li><li>Friendly and supportive team environment</li><li>Career growth opportunities in customer service and operations</li><li>Stable, long-term employment</li></ul>About Saubhagyam Global Services LLCSaubhagyam Global Services LLC is a professional business services company focused on delivering high-quality customer support, digital operations, and business process solutions. We work with international clients and are committed to providing reliable service, innovation, and excellent customer experiences.Why Work With Us?We believe in hiring motivated individuals and helping them grow. Whether you are starting your career or looking to build experience in customer support, we provide the training, structure, and opportunity for long-term success.If you are ready to start a rewarding career in customer service, we would love to hear from you.Pay: RO300.000 - RO650.000 per monthWork Location: In person

Customer Service Representative

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 
 About The Team
 
 
 
 Join our P2P team at Binance and help create a state-of-the-art on/off ramp platform for our customers. Our team is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.
 
 
 
 About The Role
 
 
 
 This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes.
 </li>
 <li>
 Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
 </li>
 <li>
 Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
 </li>
 <li>
 Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
 </li>
 <li>
 Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets.
 </li>
 <li>
 Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
 </li>
 <li>
 Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance.
 </li>
 <li>
 Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
 </li>
 <li>
 Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
 </li>
 <li>
 Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
 </li>
 <li>
 Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
 </li>
 <li>
 Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
 </li>
 <li>
 Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Finance, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
 </li>
 <li>
 Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
 </li>
 <li>
 Strong understanding of crypto landscape, particularly across APAC, including major markets, regulations and user behaviors.
 </li>
 <li>
 Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
 </li>
 <li>
 Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
 </li>
 <li>
 Prefer candidates who are bilingual in English and Arabic.
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

International Operations - P2P

Classera

<div>
 
 Role Overview
 
 
 
 We are seeking a high-performing
 
 Sales Manager
 
 to lead and accelerate Classera&rsquo;s growth in the Sultanate of Oman across both
 
 Education (K-12, Higher Education, Government)
 
 and
 
 Training (Corporate,
 
 
 
 
 Government, SMEs)
 
 sectors.
 
 
 This role is responsible for driving
 
 new business acquisition, strategic partnerships, and revenue growth
 
 , while positioning Classera as the leading digital learning and training solutions provider in the
 
 
 market.
 
 
 The ideal candidate combines
 
 strong local market knowledge
 
 ,
 
 enterprise sales expertise
 
 , and the ability to
 
 navigate complex government and institutional sales cycles
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Market Development &amp; Revenue Growth
 </li>
 <li>
 Own and deliver the Oman revenue targets across LMS, training platforms, and related solutions
 </li>
 <li>
 Identify, prioritize, and penetrate high-value accounts in:
 </li>
 <li>
 Ministry of Education and government entities
 </li>
 <li>
 Private schools and universities
 </li>
 <li>
 Large enterprises and SME segments
 </li>
 <li>
 Build and execute a country-level sales strategy and GTM plan
 </li>
 <li>
 Strategic Sales Execution
 </li>
 <li>
 Manage the full sales lifecycle: lead generation &rarr; qualification &rarr; proposal &rarr; negotiation &rarr; closing
 </li>
 <li>
 Lead enterprise and government bids/tenders, including RFP responses and consortium
 </li>
 <li>
 participation
 </li>
 <li>
 Develop strong account plans for strategic customers
 </li>
 <li>
 Drive consultative selling, positioning Classera as a transformation partner&mdash;not just a vendor
 </li>
 <li>
 Partnerships &amp; Ecosystem Development
 </li>
 <li>
 Establish and manage strategic partnerships with:
 </li>
 <li>
 Telecom operators (e.g., Omantel, Ooredoo)
 </li>
 <li>
 Government stakeholders
 </li>
 <li>
 Channel partners and system integrators
 </li>
 <li>
 Identify co-selling opportunities to accelerate market penetration
 </li>
 <li>
 Builda local advisor/referral ecosystem to generate pipeline
 </li>
 <li>
 Pipeline Management &amp; Forecasting
 </li>
 <li>
 Build and maintain a robust sales pipeline aligned with growth targets
 </li>
 <li>
 Ensure accurate forecasting and CRM discipline
 </li>
 <li>
 Track key KPIs: pipeline coverage, win rates, deal cycle time
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with:
 </li>
 <li>
 Pre-sales for solution design and demos
 </li>
 <li>
 Customer Success &amp; PMO to ensure successful delivery and expansion
 </li>
 <li>
 Marketing for local demand generation campaigns
 </li>
 <li>
 Provide market feedback to influence product, pricing, and packaging
 </li>
 <li>
 Market Intelligence &amp; Positioning
 </li>
 <li>
 Monitor competitive landscape, pricing, and customer needs
 </li>
 <li>
 Identify emerging opportunities in digital transformation, eLearning, and workforce upskilling
 </li>
 <li>
 Represent Classera in industry events, conferences, and executive meetings
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 7&ndash;12 years of experience in enterprise sales, preferably in EdTech, SaaS, or digital solutions
 </li>
 <li>
 Proven track record of closing large deals with government or enterprise clients
 </li>
 <li>
 Strong understanding of the Oman market, including regulatory and procurement dynamics
 </li>
 <li>
 Experience in managing complex, multi-stakeholder sales cycles
 </li>
 <li>
 Bachelor&rsquo;s degree required; MBA is a plus
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strategic thinking and market-building capability
 </li>
 <li>
 Strong negotiation and closing skills
 </li>
 <li>
 Excellent stakeholder management, especially at C-level
 </li>
 <li>
 Ability to operate in a high-growth, entrepreneurial environment
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Fluent in English; Arabic is a strong advantage
 
 
 </li>
 </ul>
 
 Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Revenue achievement vs. target
 </li>
 <li>
 Pipeline coverage ratio (3&ndash;5x target)
 </li>
 <li>
 Number of new strategic accounts acquired
 </li>
 <li>
 Win rate on qualified opportunities
 </li>
 <li>
 Partnership-driven revenue contribution
 </li>
 <li>
 Customer expansion and upsell performance
 
 
 </li>
 </ul>
 
 Why Join Classera
 
 
 
 <ul>
 <li>
 Be part of a high-growth global EdTech leader driving digital transformation
 </li>
 <li>
 Opportunity to shape and lead Oman market expansion strategy
 </li>
 <li>
 Work closely with regional and global leadership
 </li>
 <li>
 Competitive compensation with strong performance incentives
 </li>
 </ul>
</div>

Sales Manager – Oman (Education & Training Solutions)

Group-IB

<div>
 
 
 ABOUT GROUP-IB:
 
 
 
 Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company&rsquo;s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.
 
 
 
 
 
 Group-IB&rsquo;s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.
 
 
 
 
 
 Each of us can help make the world a safer place. Join us!
 
 
 
 
 
 
 ABOUT THE ROLE:
 
 
 
 As a Business Development Manager at Group-IB, you will be a key member of our META Sales Team, focused on driving strategic growth and expanding our footprint across Kuwait &amp;Oman. You will be generating high-value business opportunities, build trusted relationships with key stakeholders, and promote our advanced cybersecurity solutions across government, enterprise, and critical infrastructure sectors.This role is ideal for a motivated, self-starting sales professional who is passionate about cybersecurity and eager to make a tangible impact in one of the world&rsquo;s most dynamic markets.
 
 
 
 
 
 
 YOUR MISSION
 
 
 <ul>
 <li>
 Lead sales growth Kuwait &amp;Oman countries, targeting enterprise and strategic accounts while expanding existing customer relationships.
 </li>
 <li>
 Build and maintain strong relationships with key financial services, government stakeholders in Oman, as well as senior decision-makers across diversified industries in Kuwait.
 </li>
 <li>
 Engage in consultative discussions to position solutions that support national digital transformation initiatives in Oman and sector-specific strategies in Kuwait.
 </li>
 <li>
 Drive opportunity identification by understanding customer cybersecurity maturity, regulatory requirements, and business priorities.
 </li>
 <li>
 Build and strengthen an established channel and alliance ecosystem, working closely with system integrators and technology partners.
 </li>
 <li>
 Execute proactive sales outreach, networking, and partner-driven initiatives to generate and qualify pipeline opportunities.
 </li>
 <li>
 Work cross-functionally with sales engineering, marketing, and partner teams to ensure cohesive go-to-market execution.
 </li>
 <li>
 Maintain accurate forecasting, pipeline visibility, and CRM reporting aligned with regional business objectives.
 </li>
 <li>
 Position Group-IB as a leading cybersecurity authority in the market through thought leadership and consultative customer engagement.
 </li>
 </ul>
 
 
 
 
 
 WHAT SUCCESS LOOKS LIKE:
 
 
 <ul>
 <li>
 Proven success in enterprise or strategic accounts sales within Oman &amp; Kuwait markets, preferably in cybersecurity or enterprise technology.
 </li>
 <li>
 Strong understanding of local market conditions, compliance frameworks, and enterprise buying processes.
 </li>
 <li>
 Experience working with channel partners, system integrators, and alliance-driven sales models.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills, with the ability to influence senior decision-makers.
 </li>
 <li>
 Minimum 8 years of B2B sales experience in cybersecurity, technology, or systems integration.
 </li>
 <li>
 High level of interest in cybersecurity innovation and evolving threat landscapes.
 </li>
 <li>
 Fluency in Arabic and English is required.
 </li>
 </ul>
 
 
 
 
 
 OUR WORK ENVIRONMENT &amp; CULTURE:
 
 
 
 At Group-IB, we believe that employee happiness is fundamental to success. We foster a supportive, inclusive, and dynamic workplace where every team member is empowered to grow. Whether you&rsquo;re aiming to deepen your expertise, step into leadership, explore new departments, or take your career abroad, we provide diverse opportunities for professional development.
 
 
 Our team is made up of specialists from around the world who bring deep international expertise and thrive on solving complex challenges. You&rsquo;ll be working with cutting-edge technologies recognized globally by Gartner, IDC, and Forrester, and contributing to projects that span across 60 countries alongside 450+ partners and 500+ clients.
 
 
 We take pride in our multicultural, values-driven culture&mdash;where mutual respect, collaboration, and shared goals unite us across borders. And with Group-IB&rsquo;s continued global growth and financial stability, your career trajectory here can accelerate faster than in most traditional environments.
 
 
 
 
 
 
 WHAT DO WE OFFER
 
 :
 
 <ul>
 <li>
 Flexible Work Schedule: We don&rsquo;t believe in fixed hours&mdash;what matters is impact, not time spent. You have the freedom to design your own workday in a way that drives results and balance.
 </li>
 <li>
 Comprehensive Health Coverage: Your well-being comes first. We offer health insurance to support you when it matters most.
 </li>
 <li>
 Certifications &amp; Continuous Learning: Our team holds over 1,000 globally recognized certifications, including CEH, CISSP, OSCP, and more. Through our incentive program, we cover the cost of professional development&mdash;because your growth fuels our innovation.
 </li>
 <li>
 Meaningful Challenges &amp; Growth Paths: From soft skills development to advanced technical training, a wide range of internal programs help you expand your skill set&mdash;and earn recognition and rewards along the way.
 </li>
 <li>
 Entrepreneurial spirit is encouraged: We value initiative. Whether it&rsquo;s launching a tech blog, organizing events, building communities, or starting a sports team&mdash;Group-IB is a place where bold ideas are supported and celebrated.
 </li>
 </ul>
 
 
</div>

Business Development Manager, Oman& Kuwait

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