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customer support representative

CatDogMail Pet Supplies & E-Commerce Ltd.

Job SummaryCatDogMail Pet Supplies &amp; E-Commerce Ltd. is seeking a friendly and customer-focused Customer Support Representative to join our team in Muscat. The successful candidate will assist customers with inquiries, orders, and product information, ensuring a positive and engaging customer experience. This role is ideal for individuals who enjoy working in e-commerce and have a passion for pets.Responsibilities<ul><li>Respond to customer inquiries via email, chat, and phone</li><li>Provide accurate information about pet products, orders, and services</li><li>Handle customer complaints and resolve issues in a timely manner</li><li>Assist with order tracking, returns, and exchanges</li><li>Maintain records of customer interactions and transactions</li><li>Coordinate with warehouse and delivery teams for order fulfillment</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements / Qualifications<ul><li>Previous experience in customer service or support roles preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities with a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with online platforms</li><li>Interest in pets and pet care is an advantage</li><li>Fluency in English (Arabic is an advantage)</li><li>Must be based in Oman or willing to relocate</li></ul>Compensation and BenefitsSalary: OMR 350 &ndash; OMR 600 per month (depending on experience)Benefits:<ul><li>Paid annual leave</li><li>End-of-service benefits as per Oman Labor Law</li><li>Training and development opportunities</li><li>Friendly and pet-focused work environment</li><li>Career growth opportunities in e-commerce</li></ul>Application ProcessInterested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in pet-related products or services.Only shortlisted candidates will be contacted.Job Type: Full-timePay: RO350.000 - RO600.000 per monthWork Location: In person

Customer Support Representative

Oman Pharmaceutical products CO LLC

Pharmaceutical Medical Representative in Oman (with MOH license)Promote company medicines and achieve sales targetsIntroduce new products to the marketVisit doctors, pharmacists, and hospitals dailyExplain product benefits through medical detailingBuild strong professional relationships with healthcare providersSubmit daily/weekly reports (CRM systems)Job Type: Full-timeWork Location: In person

Medical Representative

Bank Nizwa

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Head of Distribution is responsible for leading and managing the overall Retail Banking Distribution Network, including branches, sales channels, and distribution support functions. The role drives the strategic direction, performance, and profitability of retail distribution channels, ensuring effective customer acquisition, service delivery, and market expansion.
 
 
 
 
 
 The position ensures alignment between Retail Banking strategy, branch performance, and channel optimization while maintaining high standards of governance, operational efficiency, and customer experience across the distribution network.
 
 
 
 
 
 
 Key responsibilities of the role include:
 
 
 
 
 
 <ul>
 <li>
 Development and execution of the Retail Distribution Strategy aligned with Retail Banking objectives.
 </li>
 <li>
 Driving sales performance, customer acquisition, and revenue growth across the branch network.
 </li>
 <li>
 Optimizing branch network footprint and multi-channel distribution.
 </li>
 <li>
 Strengthening customer experience and operational efficiency.
 </li>
 <li>
 Ensuring strong governance, compliance, and Sharia adherence across all distribution activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Main Tasks &amp; Accountabilities
 
 
 
 
 
 
 
 Distribution Strategy &amp; Business Growth
 
 
 
 
 
 <ul>
 <li>
 sustainable growth within Retail Banking.
 </li>
 <li>
 Translate strategic objectives into clear distribution frameworks and execution plans across the branch network and sales channels.
 </li>
 <li>
 Ensure alignment between distribution strategy, market opportunities, and overall Retail Banking objectives.
 </li>
 <li>
 Continuously review and refine distribution approaches to ensure the organization remains competitive and responsive to market dynamics.
 </li>
 </ul>
 
 
 
 
 
 Channel Optimization &amp; Network Management
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee the activities of Retail Banking sales and distribution channels.
 </li>
 <li>
 Ensure optimal utilization and coordination of distribution channels to support customer acquisition and service delivery.
 </li>
 <li>
 Develop and execute the branch network strategy, including expansion, relocation, consolidation, or optimization of branches where required.
 </li>
 <li>
 Monitor the overall effectiveness of the distribution network and identify opportunities to improve reach and efficiency.
 </li>
 </ul>
 
 
 
 
 
 Operational Effectiveness &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Coordinate initiatives aimed at enhancing operational efficiency across distribution channels.
 </li>
 <li>
 Promote a culture focused on service quality and continuous improvement in customer experience.
 </li>
 <li>
 Support the implementation of initiatives that enhance the effectiveness and responsiveness of the distribution network.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Strengthen relationships with internal stakeholders and external partners to support distribution effectiveness.
 </li>
 <li>
 Ensure adherence to organizational policies, regulatory requirements, and governance standards across distribution activities.
 </li>
 <li>
 Facilitate coordination between distribution teams and other business units to ensure alignment between strategy and execution.
 </li>
 </ul>
 
 
 
 
 
 Leadership Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Inspire and lead distribution teams towards high levels of performance and accountability.
 </li>
 <li>
 Build and sustain a high-performing distribution organization through effective leadership and talent development.
 </li>
 <li>
 Foster strong working relationships across the organization to support business objectives and collaboration.
 </li>
 <li>
 Ensure that operational activities within the distribution network remain aligned with strategic priorities.
 </li>
 </ul>
 
 
 
 
 
 Education Level
 
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s Degree in Banking, Finance, Business Administration or related field
 </li>
 </ul>
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 
 <ul>
 <li>
 Professional banking or leadership certifications (preferred)
 </li>
 </ul>
 
 
 
 
 
 Work Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 12&ndash;15 years of banking experience, with at least 8 years in Retail Banking distribution or sales leadership roles.
 </li>
 <li>
 Proven experience in managing branch networks and multi-channel distribution.
 </li>
 <li>
 Strong track record in retail sales growth, customer acquisition, and deposit mobilization.
 </li>
 <li>
 Experience in strategic planning, distribution management, and business performance optimization.
 </li>
 <li>
 Sound knowledge of Oman retail banking market and competitive landscape.
 </li>
 <li>
 Knowledge of Islamic Banking and Sharia principles.
 </li>
 <li>
 Good understanding of CBO regulations and Oman banking environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Excellent strategic planning and execution skills.
 </li>
 <li>
 Strong communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Customer-centric and performance-driven mindset.
 </li>
 <li>
 High standards of integrity, governance, and compliance.
 </li>
 </ul>
 
 
</div>

Head of Distribution

Noventiq WLL

We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high-quality on-site IT support while ensuring smooth and secure IT operations.Key Responsibilities<ul><li>Administer and support Windows 10/11 desktops and macOS devices</li><li>Manage Windows Server 2012+ environments and Active Directory</li><li>Provide Tier 2/3 end-user support across desktop, mobile, and cloud platforms</li><li>Manage Microsoft Intune and Entra ID (Azure AD)</li><li>Deploy and support VMware and/or Hyper-V virtualization platforms</li><li>Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)</li><li>Support onboarding and offboarding with proper access and security controls</li><li>Troubleshoot hardware, software, and network issues efficiently</li></ul>Required Skills<ul><li>Strong hands-on experience in Windows and macOS environments</li><li>Experience with Windows Server and Active Directory</li><li>Experience with VMware or Hyper-V virtualization</li><li>Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security</li><li>Strong troubleshooting and communication skills</li></ul>Additional Requirement Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Luxegalleria.uk

Working Hours<ul><li>Saturday to Wednesday: 09:00 AM &ndash; 06:00 PM (1-hour break)</li><li>Thursday: 09:00 AM &ndash; 02:00 PM</li><li>Friday: Off</li></ul>Job SummaryWe are looking for a motivated and customer-focused E-commerce Sales Executive to manage online sales channels and customer interactions. The ideal candidate will be responsible for handling inquiries across digital platforms such as WhatsApp, Facebook, and Instagram, ensuring smooth order processing, and delivering excellent customer service to drive sales and customer satisfaction.Key Responsibilities<ul><li>Manage and respond promptly to customer inquiries عبر:</li><li>WhatsApp</li><li>Facebook</li><li>Instagram</li><li>Engage with customers professionally to understand their needs and convert inquiries into sales</li><li>Process and manage website orders, including:</li><li>Order confirmation</li><li>Coordination with warehouse/logistics</li><li>Ensuring timely order fulfillment</li><li>Maintain accurate records of customer interactions and sales transactions</li><li>Handle customer complaints and provide appropriate solutions in a timely manner</li><li>Follow up with customers to ensure satisfaction and encourage repeat business</li><li>Support marketing campaigns and promotions on social media platforms</li></ul>Required Skills<ul><li>Strong communication and interpersonal skills</li><li>Basic sales and negotiation skills</li><li>Customer service orientation with problem-solving ability</li><li>Ability to multitask and handle multiple conversations simultaneously</li><li>Familiarity with social media platforms (WhatsApp, Facebook, Instagram)</li><li>Basic knowledge of order processing and e-commerce workflows</li><li>Proficiency in Microsoft Office:</li><li>Excel</li><li>Word</li><li>Basic email communication skills</li></ul>Basic Requirements<ul><li>Minimum 2 years of experience in e-commerce, sales, or customer service</li><li>Good written and verbal communication skills</li><li>Experience using Microsoft Office (Excel and Word is a must)</li><li>Ability to work in a fast-paced environment</li><li>Team player with a positive attitude</li></ul>Working Hours<ul><li>Saturday to Wednesday: 09:00 AM &ndash; 06:00 PM (1-hour break)</li><li>Thursday: 09:00 AM &ndash; 02:00 PM</li><li>Friday: Off</li></ul>Salary &amp; Benefits<ul><li>Basic Salary: 180 &ndash; 200 (currency as applicable)</li><li>Additional: Sales Commission based on performance</li></ul>How to ApplySubmit your resume only via email: digitalexpert@alharamainperfumes.comJob Type: Full-timePay: RO180.000 - RO200.000 per monthWork Location: In person

E-commerce Sales Executive

Infosys

<div>
 
 Role &ndash;
 
 Lead Consultant
 
 
 
 Technology
 
 &ndash; ERP Finance Fusion
 
 
 
 Location
 
 &ndash; Muscat, Oman
 
 
 
 Business Unit
 
 &ndash; ORC
 
 
 
 Compensation &ndash;
 
 Competitive (including bonus)
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Oracle Fusion Finance Lead/Principal Consultant to oversee and drive end ‑ to ‑ end implementation and support of key Fusion Financials modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections. The consultant will work closely with Finance leadership, business SMEs, and cross ‑ functional teams to define solution architecture, lead workshops, guide functional consultants, ensure seamless module integration, and provide expert oversight for project execution. This role requires strong command over financial processes, statutory and compliance requirements, and the ability to independently lead discussions with the customer.
 
 
 
 Your role
 
 
 
 In the role of a Lead or Principal consultant, you will serve to facilitate Finance Functional role with below responsibilities as followed.
 
 
 <ul>
 <li>
 Lead end-to-end delivery of Oracle Fusion Finance modules: GL, AP, AR, FA, CM, Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections (if applicable).
 </li>
 <li>
 Conduct requirements workshops with customer business users and senior office, Finance Controllers, AP/AR teams, Treasury, and Audit teams.
 </li>
 <li>
 Translate business processes into future-state Fusion Finance architecture.
 </li>
 <li>
 Prepare solution designs, BRDs/MD50s, test scripts, and configuration documents
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Module Configuration &amp; Functional Expertise
 </li>
 <ul>
 <li>
 Configure Fusion Financial modules based on global design principles and local statutory needs.
 </li>
 <li>
 Manage Chart of Accounts (CoA), ledgers, legal entities, accounting rules, subledger configurations, and tax setups.
 </li>
 <li>
 Support period close processes, reconciliations, journals, allocations, and intercompany flows.
 </li>
 <li>
 Drive setup for bank accounts, cash pooling, payment formats, and treasury workflows.
 </li>
 </ul>
 <li>
 Finance Integrations &amp; Reporting
 </li>
 <ul>
 <li>
 Provide functional leadership for integrations with Payroll, Procurement &amp; SCM, Treasury systems, Banking interfaces, and third-party invoicing platforms.
 </li>
 <li>
 Collaborate with technical teams on FBDI/HDL-based loads, OIC/REST API integrations, and OTBI/BI Publisher reports.
 </li>
 <li>
 Lead financial data validation, reconciliation, and cutover activities.
 </li>
 </ul>
 <li>
 Project Governance &amp; Customer Engagement
 </li>
 <ul>
 <li>
 Independently handle client discussions, workshops, and solution walkthroughs.
 </li>
 <li>
 Partner with PMO on planning, RAIDs (Risks, Assumptions, Issues, Dependencies), and status reporting.
 </li>
 <li>
 Manage functional consultants working across different finance modules.
 </li>
 <li>
 Ensure compliance with audit, internal controls, and statutory requirements .
 </li>
 </ul>
 <li>
 Testing, Rollout &amp; Support
 </li>
 <ul>
 <li>
 Lead SIT, UAT, regression testing, and hypercare support.
 </li>
 <li>
 Drive quarter-end and year-end support readiness.
 </li>
 <li>
 Own issue triaging, resolution management, and continuous improvements.
 </li>
 <li>
 Guide business users on new features and quarterly Fusion Cloud updates .
 </li>
 </ul>
 <li>
 Required Skills &amp; Experience
 </li>
 <ul>
 <li>
 10&ndash;15 years of experience in Oracle ERP implementations; 6+ years in Oracle Fusion Cloud.
 </li>
 <li>
 Strong expertise in at least 4&ndash;5 Finance modules (GL, AP, AR, FA, CM, Taxes, Revenue Management Cloud Services (RMCS), Projects, Expenses).
 </li>
 <li>
 Deep knowledge of Subledger Accounting (SLA), multi-ledger architecture, and cross-module flows.
 </li>
 <li>
 Hands-on experience in finance data migration (FBDI uploads, opening balances, historical data, EBS to Cloud).
 </li>
 <li>
 Experience with Oracle Cloud implementation methodologies
 </li>
 <li>
 Experience in Telecommunications sector
 </li>
 <li>
 Strong understanding of statutory reporting, localization, and period close processes.
 </li>
 <li>
 Ability to lead functional teams and coordinate with technical architects.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 
 </li>
 </ul>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Should be excellent planner when it comes to perform release planning and other delivery planning.
 </li>
 <li>
 Should have excellent problem-solving skills
 </li>
 <li>
 Experience in GCC/Middle East finance regulatory environments.
 </li>
 <li>
 Exposure to enterprise multi-company, multi-country rollouts.
 </li>
 <li>
 Familiarity with integrations involving banks, treasury systems, and procurement.
 </li>
 <li>
 Experience in onsite&ndash;offshore delivery models.
 
 
 </li>
 </ul>
 
 Personal
 
 
 
 Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
 
 
 <ul>
 <li>
 Strong analytical ability and business acumen.
 </li>
 <li>
 Excellent leadership, communication, and consulting presence.
 </li>
 <li>
 Ability to work independently with minimal supervision.
 </li>
 <li>
 High accountability and delivery focus.
 
 
 </li>
 </ul>
 
 Why Infosys
 
 
 
 Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
 
 
 With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 
 
 &ldquo;All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.&rdquo;
</div>

Lead Consultant-ERP Finance Fusion-Oman

<div>Role &ndash; Lead Consultant 
Technology &ndash; ERP Finance Fusion
 
Location &ndash; Muscat, Oman 
Business Unit &ndash; ORC 
Compensation &ndash; Competitive (including bonus) 
 
Job Description 
 
We are seeking a highly experienced Oracle Fusion Finance Lead/Principal Consultant to oversee and drive end‑to‑end implementation and support of key Fusion Financials modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections. The consultant will work closely with Finance leadership, business SMEs, and cross‑functional teams to define solution architecture, lead workshops, guide functional consultants, ensure seamless module integration, and provide expert oversight for project execution. This role requires strong command over financial processes, statutory and compliance requirements, and the ability to independently lead discussions with the customer. 
 
Your role 
 
In the role of a Lead or Principal consultant, you will serve to facilitate Finance Functional role with below responsibilities as followed.
<ul><li>Lead end-to-end delivery of Oracle Fusion Finance modules: GL, AP, AR, FA, CM, Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections (if applicable).</li><li>
Conduct requirements workshops with customer business users and senior office, Finance Controllers, AP/AR teams, Treasury, and Audit teams.</li><li>
Translate business processes into future-state Fusion Finance architecture.</li><li>
Prepare solution designs, BRDs/MD50s, test scripts, and configuration documents</li></ul> 

Responsibilities<ul><li>
Module Configuration &amp; Functional Expertise<ul><li>
Configure Fusion Financial modules based on global design principles and local statutory needs.</li><li>
Manage Chart of Accounts (CoA), ledgers, legal entities, accounting rules, subledger configurations, and tax setups.</li><li>
Support period close processes, reconciliations, journals, allocations, and intercompany flows.</li><li>
Drive setup for bank accounts, cash pooling, payment formats, and treasury workflows.</li></ul></li><li>
Finance Integrations &amp; Reporting<ul><li>
Provide functional leadership for integrations with Payroll, Procurement &amp; SCM, Treasury systems, Banking interfaces, and third-party invoicing platforms.</li><li>
Collaborate with technical teams on FBDI/HDL-based loads, OIC/REST API integrations, and OTBI/BI Publisher reports.</li><li>
Lead financial data validation, reconciliation, and cutover activities.</li></ul></li><li>
Project Governance &amp; Customer Engagement<ul><li>
Independently handle client discussions, workshops, and solution walkthroughs.</li><li>
Partner with PMO on planning, RAIDs (Risks, Assumptions, Issues, Dependencies), and status reporting.</li><li>
Manage functional consultants working across different finance modules.</li><li>
Ensure compliance with audit, internal controls, and statutory requirements.</li></ul></li><li>
Testing, Rollout &amp; Support<ul><li>
Lead SIT, UAT, regression testing, and hypercare support.</li><li>
Drive quarter-end and year-end support readiness.</li><li>
Own issue triaging, resolution management, and continuous improvements.</li><li>
Guide business users on new features and quarterly Fusion Cloud updates.</li></ul></li><li>
Required Skills &amp; Experience<ul><li>
10&ndash;15 years of experience in Oracle ERP implementations; 6+ years in Oracle Fusion Cloud.</li><li>
Strong expertise in at least 4&ndash;5 Finance modules (GL, AP, AR, FA, CM, Taxes, Revenue Management Cloud Services (RMCS), Projects, Expenses).</li><li>
Deep knowledge of Subledger Accounting (SLA), multi-ledger architecture, and cross-module flows.</li><li>
Hands-on experience in finance data migration (FBDI uploads, opening balances, historical data, EBS to Cloud).</li><li>
Experience with Oracle Cloud implementation methodologies</li><li>
Experience in Telecommunications sector</li><li>
Strong understanding of statutory reporting, localization, and period close processes.</li><li>
Ability to lead functional teams and coordinate with technical architects.</li><li>
Excellent communication and stakeholder management skills.</li></ul></li></ul> 

Preferred<ul><li>
Should be excellent planner when it comes to perform release planning and other delivery planning.
</li><li>Should have excellent problem-solving skills
</li><li>Experience in GCC/Middle East finance regulatory environments.</li><li>
Exposure to enterprise multi-company, multi-country rollouts.</li><li>
Familiarity with integrations involving banks, treasury systems, and procurement.</li><li>
Experience in onsite&ndash;offshore delivery models.</li></ul> 

Personal 
 
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:<ul><li>
Strong analytical ability and business acumen.</li><li>
Excellent leadership, communication, and consulting presence.</li><li>
Ability to work independently with minimal supervision.</li><li>
High accountability and delivery focus.</li></ul> 

Why Infosys 
 
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. 
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. 
 
&ldquo;All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.&rdquo;</div>

Explore 131+ Customer support representative in Muscat this April. Find roles across top companies and apply now to boost your career.

131 customer support representative jobs In Muscat

Customer Support Representative

Medical Representative

Head of Distribution

Senior IT Support Specialist

E-commerce Sales Executive

Lead Consultant-ERP Finance Fusion-Oman

Lead Consultant-ERP Finance Fusion-Oman