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it support specialist (l1) Jobs in Muscat

it support specialist (l1)

senior end user support engineer Jobs in Muscat

senior end user support engineer

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technical sepport engineer Jobs in Muscat

technical sepport engineer

it support specialist

Noventiq WLL

<p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul><p>Job Type: Full-time</p>

IT Support Specialist (L1)

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</p></div><p></p>

IT Desktop Support

<p>We are seeking a highly skilled and customer focused <b>End User Support Engineer</b> to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.</p><p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul><p>Job Type: Full-time</p>

Senior End User Support Engineer

Prysmian Group

<div><div>As part of the IS team of OCI, providing IS administration support to the staff within the organization.</div><div>
Key Deliverables:</div><ul><li>
You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.</li><li>
Provide first line support to all user enquiries and requests including factory regular visit and work.</li><li>
You will be responsible for supporting, testing and troubleshooting hardware and software issues.</li><li>
You will be responsible to provide on-call support to all users of OCI, whenever needed.</li><li>
Interact with third party for maintenance work.</li><li>
You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.</li><li>
Assist in setting up and running the IS infrastructure in conference and Board rooms.</li><li>
Installation of PCs, PC hardware components, printers and other PC peripherals.</li><li>
Responds to users inquires and requests for assistance with all PC related problems/queries.</li><li>
Assist in maintaining a library of all original software, utilities and manuals.</li><li>
Assist in setting-up/modification of e-mail accounts for users.</li><li>
Assist in configuring OCI owned smart phones and tablets.</li><li>
Ensure installation of new and upgraded version of application software on new and existing PC hardware.</li><li>
Install anti-virus software and ensure updates are applied.</li><li>
Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.</li><li>
Assist to keep stock of hardware spares.</li><li>
Assist in maintaining a register for all in-and-out IS assets.</li><li>
You will be responsible for handling and managing the basic configuration of switches.</li><li>
You will be responsible for update and maintaining regular security patches on all user PCs.</li><li>
Arrange and conduct user awareness training sessions for various IS applications.</li><li>
Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.</li></ul><div></div><div>
Job Profile:</div><div>
Qualifications:</div><ul><li>
Diploma in Computer Science/ Information Technology.</li><li>
IT certification preferred (ITIL/ CCNA).</li></ul><div></div><div><br>
Skills/Knowledge:</div><ul><li>
Excellent bilingual communication skills (Arabic and English)</li><li>
Ability to communicate technical information to business and non-business users.</li><li>
Ability to perform root cause analysis.</li><li>
Knowledge of computer and/or network security systems, applications, procedures, and techniques.</li><li>
Ability to identify and resolve computer system malfunctions and operational problems.</li><li>
Excellent communication skills.</li><li>
Relationship management skills.</li><li>
Ability to take timely actions and decisions.</li><li>
Up-to-date knowledge of the latest IT and software trends</li><li>
Strong customer service ethos.</li><li>
Excellent organizational skills.</li><li>
Ability to quickly establish good working relationships with staff and customers.</li><li>
Willingness to work odd hours.</li></ul><div></div><div><br>
Experience:</div><ul><li>
3+ years of experience in related industries.</li></ul><div></div><div><br>
Business Understanding:</div><ul><li>
Good understanding of the overall IT operations is essential.</li></ul><div></div><div><i>
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.</i></div><div><i><br>
All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.</i></div><div></div><div><i>
Visit our </i><div><i>DE&amp;I Page</i></div><i> to</i><i> learn more about Prysmian's commitments.</i></div><div></div><div>
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</div></div><div></div>

User Support Officer

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25167046<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

F&B Support Expert (Female Only)

Omantel

<div>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 Safeguarding the organization's information systems, networks, and data from cyber threats, vulnerabilities, and unauthorized access and provide technical support to ensure the implementation of security controls as per the national and international standards.
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 <strong>
  Position Information
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 <strong>
  Title: Senior Specialist, Cybersecurity
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Unit: GRC
  </li>
  <li>
   Division: Corporate Security
  </li>
  <li>
   Location: HQ
  </li>
  <li>
   Grade:
   <br/>
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  </li>
 </ul>
 Specialist: P7
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 <strong>
  Minimum Role Requirements
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  <li>
   Qualification: Bachelor in relevant field
  </li>
  <li>
   Relevant industry certifications such as GCIH, CEH, CND, OSCP, ISO27001, etc. is preferable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
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  <li>
   Specialist: 3 with Bachelor
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  </li>
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 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze organization's cybersecurity defense policies and configurations to evaluate compliance with regulations and organizational directives.
  </li>
  <li>
   Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
  </li>
  <li>
   Support threat and vulnerability analysis and cybersecurity advisory services and recommendations.
  </li>
  <li>
   Ensure that cybersecurity improvement actions are evaluated, implemented and reviewed as required.
  </li>
  <li>
   Responsible to ensure security compliance requirements from TRA/and security standards
  </li>
  <li>
   Provide timely and relevant update on security incidents, trends, analyses, response resolutions and any other relevant information required.
  </li>
  <li>
   Evaluate and assess the corporate security architecture and ensure that it is compliant with the best security practices and standards.
  </li>
  <li>
   Gather the data intelligence from various sources (internal and external) to proactively identify vulnerabilities and/or any issues and rectify it accordingly.
  </li>
  <li>
   Identify, assess, and prioritize cybersecurity risks.
  </li>
  <li>
   Develop cybersecurity policies, standards, and procedures to align with organizational objectives.
  </li>
  <li>
   Conduct regular audits and assessments to verify adherence to internal policies and external regulatory requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
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  COMPETENCE_NAME
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  Proficiency level
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  Specialist
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  <br/>
 </strong>
 OT.Behavioral.Analytical Thinking &amp; Problem Solving
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 2-Intermediate
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 OT.Behavioral.Creativity and Innovation
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 2-Intermediate
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 OT.Behavioral.Self-Development
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 2 - Intermediate
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 OT.Professional.Optimizing Business Processes
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 3 - Intermediate
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 OT.Professional.Planning and Organizing
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 <br/>
 2-Intermediate
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 OT.Technical.Cybersecurity
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 <br/>
 3 - Intermediate
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 <br/>
 OT.Technical.Security rules and procedures
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 <br/>
 3 - Intermediate
</div>


Cybersecurity Architecture Specialist

United Business

<p>The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;s</p><p>personnel shall perform investigative and consultation services on Company&rsquo;s</p><p>existing chemical injection skids but shall not be limited to chemical skid tanks,</p><p>pumps, piping, injection system, level transmitter, gauges and valves etc. on call off</p><p>basis.</p><p>&#9679; The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;s</p><p>personnel shall ensure each working day at site shall have a daily, weekly and/or</p><p>preliminary report and also supported with approved signed timesheet from PDO&rsquo;s</p><p>personnel and/or Company Representative at site. Only number of days at Site</p><p>(coastal or interior) with approved timesheet by Company Representative are</p><p>payable. Contractor shall be responsible to mobilize/demobilize the Specialist from</p><p>his home base to/from Company Site with all associated costs included in the</p><p>mobilization/demobilization fee as per Section C5.</p><p>&#9679; Assisting team in the day-to-day business.</p><p>&#9679; Assist in Chemical Blending Facility, preparation of additive solutions, chemical</p><p>mixing process, filling of finished products into drums/IBCs/ISO Bulk.</p><p>&#9679; Take samples of raw material and finished product chemicals, for physical and</p><p>chemical measurements subject to quality control procedure.</p><p>&#9679; Field Visits with Chemical Engineer to Monitor, troubleshoot and optimisation of</p><p>all chemical application programs, providing daily updates on performance.</p><p>&#9679; Provide on-site support with dosing, measuring, testing and chemical application</p><p>assurance.</p><p>&#9679; Organise regular production chemistry reviews and current product</p><p>selection ensuring it meets the Company&rsquo;s needs</p><p>&#9679; Manage and oversee all aspects of production chemistry supply ensuring</p><p>optimization and minimum stock levels are maintained.</p><p><i><b>Skills</b></i></p><p>&#9679; Fluent in Arabic and English (written and spoken)</p><p>&#9679; Pro-Active approach and attitude.</p><p>&#9679; Strong Work Ethics.</p><p>&#9679; Professional, Hard Working and Objective oriented.</p><p>Job Type: Full-time</p><p>Pay: RO650.000 - RO1,000.000 per month</p>

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