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technical support engineer - omani nationals only Jobs in Muscat

technical support engineer - omani nationals only

application support engineer Jobs in Muscat

application support engineer

f&b support expert

helpdesk agent

it support specialist

Epergne Solutions

<div>
 
 
 
 Job Role
 
 : -Helpdesk Agent
 
 
 
 
 
 
 Job Location
 
 : - Muscat, Oman
 
 
 
 
 
 
 Experience
 
 : -1+ Years
 
 
 
 
 
 Role Summary
 
 
 The Helpdesk Agent provides first-level IT support to end users, ensuring timely resolution of incidents, system reliability, and high service quality.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide first-level technical support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, network, and application issues
 </li>
 <li>
 Perform regular maintenance and updates on IT systems
 </li>
 <li>
 Monitor system performance and alerts, responding to potential risks
 </li>
 <li>
 Manage and track IT asset and inventory records
 </li>
 <li>
 Document incidents, resolutions, and support activities
 </li>
 </ul>
 
 Key Skills
 
 <ul>
 <li>
 End-user IT support and troubleshooting
 </li>
 <li>
 Operating systems, networks, and application support
 </li>
 <li>
 IT system maintenance and monitoring
 </li>
 <li>
 IT asset and inventory management
 </li>
 <li>
 Clear communication and customer service skills
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Minimum 1 year of experience in helpdesk or IT support roles
 </li>
 <li>
 Strong knowledge of operating systems, networking, and applications
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Good documentation and communication skills
 </li>
 <li>
 
 CompTIA A+, CompTIA Network+, and ITIL Foundation
 
 certifications (preferred)
 </li>
 </ul>
 
</div>

Helpdesk Agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff. 
Qualifications<ul><li> 
Graduate from work-related School/University</li><li>Preferable prerequisite is four years experience in hotel business.</li><li>Deep knowledge in computer: Hardware, Software, Data Base, and Networking.</li><li>Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.</li></ul></div>

IT Executive

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Graduate from work-related School/University
 
 
 &bull; Preferable prerequisite is four years experience in hotel business.
 
 
 &bull; Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
 
 
 &bull; Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.
 
 
 
</div>

Marriott International

<div>Additional Information 
Job Number25202315 
Job CategoryInformation Technology 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. 
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

IT Specialist (Omani Only)

<div>Additional Information 
Job Number25204404 
Job CategoryFood and Beverage &amp; Culinary 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Notre travail ne se limite pas &agrave; mettre de la nourriture sur la table dont nos clients se r&eacute;galeront jusqu'&agrave; ce qu'ils demandent leur facture. Nous devons avant tout b&acirc;tir une exp&eacute;rience unique et m&eacute;morable &ndash; en plus de la nourriture et des boissons. Nos experts en mati&egrave;re de soutien au Service client font preuve d'initiative et offrent un vaste &eacute;ventail de services afin que les op&eacute;rations de restauration de nos clients se d&eacute;roulent sans effort. Qu'il s'agisse de pr&eacute;parer les tables, d'aider en cuisine, de nettoyer les aires de travail ou de regarnir les stocks de fourniture, l'expert en mati&egrave;re de soutien au Service client apporte l'aide requise pour permettre aux transactions de faire partie de l'exp&eacute;rience. 
<div></div> 
 
Peu importe votre poste, certaines choses sont essentielles pour r&eacute;ussir - la cr&eacute;ation d'un lieu de travail s&eacute;curitaire, le respect des politiques et des proc&eacute;dures de la soci&eacute;t&eacute;, le respect des normes de qualit&eacute; et veiller &agrave; ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le r&ocirc;le d'expert en mati&egrave;re de soutien au Service client signifie &ecirc;tre sur vos pieds et vous d&eacute;placer (se lever, s&rsquo;asseoir ou marcher pendant une longue p&eacute;riode de temps); se d&eacute;placer sur des surfaces en pente, in&eacute;gales ou glissantes; g&eacute;rer le menu (lire et v&eacute;rifier l'information visuellement), et mettre la main &agrave; la p&acirc;te dans votre travail (d&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la t&ecirc;te et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en mati&egrave;re de soutien au Service client ex&eacute;cutent toutes ces t&acirc;ches &agrave; la perfection (et toute autre t&acirc;che raisonnable qui leur est assign&eacute;e) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prosp&eacute;rer. 
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES 
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire. 
<div></div>
Exp&eacute;rience de travail connexe:Aucune exp&eacute;rience de travail connexe n&rsquo;est requise; une exp&eacute;rience pr&eacute;alable dans un environnement de restauration est recommand&eacute;e. 
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision. 
<div></div>
Permis ou certification:Aucune</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Chez Aloft, nous ne sommes pas comme les autres h&ocirc;tels. Mais nous n'avons pas la grosse t&ecirc;te pour autant. Notre objectif : &ecirc;tre la rampe de lancement et la piste d'atterrissage pour notre client&egrave;le. Qu'il s'agisse de boire un verre apr&egrave;sla promenade du chien, de se retrouver entre coll&egrave;gues apr&egrave;s une journ&eacute;e de r&eacute;unions ou de passer chez nous pour voir sa famille, ses proches ou son groupe pr&eacute;f&eacute;r&eacute;, nous nous affirmons comme un lieu &agrave; la personnalit&eacute; riche et au design moderne, un endroit o&ugrave; tisser ou entretenir des liens avec les personnes ou les lieux qui les entourent. Nous recherchons des personnes qui ont besoin d'exprimer leur personnalit&eacute; et n'ont pas peur de sortir du champ. Si l'id&eacute;e de pouvoir nouer des liens et interagir avec autrui vous remplit de joie, Aloft Hotels est l'endroit qu'il vous faut. En rejoignant Aloft Hotels, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de trouver un sens &agrave; votre vie professionnelle, de faire partie d'une &eacute;quipe internationale d'exception et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

F&B Support Expert

Kingdom World Trading SPC

We are seeking an experienced Red Hat OpenShift ContainerPlatform Administrator (OCPAdministrator) to manage, operate, secure, and optimize our OpenShift Container Platformrunning on bare-metal infrastructure. The resource will be responsible for Day-0, Day-1, andDay-2 operations, including installation, upgrades, patching, cluster reliability, observability,troubleshooting, and automation.2. This role requires strong expertise in Linux, Kubernetes, container orchestration, networking,storage, observability, security hardening, and capability to work with mission-criticalenvironments3. Responsible for handling the calls/ queries and provide IT Infrastructure technical support tovarious projectsPrincipal AccountabilitiesSrNoScope Of Work11. Experience Required:5&ndash;10 years (Minimum 3 years in RedHat OpenShift)2. Key Responsibilities2.1 Platform Administration (Day-to-Day Operations)<ul><li>Manage and administer Red Hat OpenShift v4.x on Bare-Metal</li><li>Monitor cluster health, nodes, pods, resources, ETCD, operators</li><li>Perform ongoing OCP maintenance, tuning, and capacity optimization</li><li>Perform node reprovisioning, scaling, autoscaling, drain/cordon operations</li><li>Manage Infra nodes, Master nodes, Worker nodes, storage, and networking</li></ul>components<ul><li>Support and onboard new applications onto the OpenShift environment</li></ul>2.2 Upgrades, Patching &amp; Lifecycle Management<ul><li>Execute end-to-end OpenShift upgrades (minor and major versions)</li><li>Apply OS patching for RHCOS nodes</li><li>Upgrade operators, registry, ingress, storage operators</li></ul>OfficialThis Document is classified as Official<ul><li>Manage cluster certificates, API/Ingress cert renewal</li><li>Validate upgrade plans in test clusters before production rollout</li></ul>2.3 Networking (OCP &amp; Bare-Metal)<ul><li>Manage cluster networking: OVN-K / Multus / SR-IOV</li><li>Troubleshoot Ingress, LoadBalancer, Routes, DNS, VIP issues</li><li>Work with VLANs, MTU, BGP, HAProxy/MetalLB setups</li><li>Support internal and external routing and firewalls</li></ul>2.4 Storage Management<ul><li>Manage and troubleshoot ODF / Ceph storage issues</li><li>Validate PVC/PV provisioning, StorageClasses, quotas</li><li>Handle persistent storage issues for stateful workloads</li></ul>2.5 Security, Compliance &amp; Governance<ul><li>Implement Pod Security Standards, NetworkPolicies, and Zero-Trust rules</li><li>Enforce CIS and Red Hat security baselines</li><li>Integrate image scanning tools (ACS, Trivy, Clair)</li><li>Manage secrets, vaults, RBAC, SSO/IAM integration</li><li>Ensure audit logs, compliance reports, and policy enforcement</li></ul>2.6 Monitoring, Logging &amp; Observability<ul><li>Configure and manage Prometheus, Alertmanager, Grafana dashboards</li><li>Maintain logging stack (EFK/ELK/Loki)</li><li>Create alerts, refine dashboards, analyze performance trends</li><li>Conduct periodic capacity planning</li></ul>2.7 Backup, Restore &amp; Disaster Recovery<ul><li>Manage ETCD backups, snapshot integrity, restore testing</li><li>Implement OADP/Velero-based application backup</li><li>Participate in DR planning, execution, and drills</li></ul>2.8 CI/CD &amp; DevOps Integration<ul><li>Support Tekton pipelines</li><li>Integrate GitOps platforms (ArgoCD, Flux)</li><li>Manage image registries (Quay / internal registry)</li><li>Tagging, automation, pipeline security</li></ul>2.9 Documentation &amp; Governance<ul><li>Create and maintain SOPs, runbooks, architecture diagrams</li><li>Maintain change records as per ITIL processes</li><li>Prepare RCA for major incidents</li><li>Participate in weekly status reporting and governance meetings</li></ul>OfficialThis Document is classified as Official3. Required Skills &amp; CompetenciesTechnical Skills (Mandatory)<ul><li>Expertise in Red Hat OpenShift 4.x, ODF/Ceph</li><li>Strong Linux (RHEL) administration</li><li>Kubernetes &amp; container fundamentals</li><li>Bare-metal provisioning &amp; OS deployment knowledge</li><li>Networking: DNS, Load Balancers, HAProxy, Firewalls, TCP/IP</li><li>YAML, Helm, Kustomize</li><li>GitOps (ArgoCD/Tekton)</li><li>Prometheus, Grafana, Alertmanager</li><li>CI/CD fundamentals</li><li>Registry management (Quay or equivalent)</li></ul>Preferred Skills<ul><li>Red Hat Advanced Cluster Security (ACS)</li><li>Experience with Multus/SR-IOV</li><li>Ansible automation</li><li>Knowledge of cloud platforms (AWS/Azure/GCP)</li><li>Strong troubleshooting skills across layers (App, Pod, Node, Infra)</li></ul>4. Certifications Required (or strongly preferred)<ul><li>Red Hat Certified Specialist in OpenShift Administration (EX280) &ndash; Mandatory</li><li>RHCE / RHCA &ndash; Preferred</li><li>Kubernetes CKA/CKAD &ndash; Advantage</li><li>Red Hat OpenShift Specialist certifications (ODF, ACS)</li></ul>5. Experience Requirements<ul><li>5&ndash;10 years in Linux/Infrastructure/Container platforms</li><li>Minimum 3 years hands-on experience with OpenShift 4.x</li><li>Must have managed at least one large-scale production OCP cluster</li><li>Prefer candidates with experience in bare-metal or on-prem installations</li></ul>6. Soft Skills &amp; Behavioral Competencies<ul><li>Ability to work under pressure in mission-critical environments</li><li>Strong documentation and communication skills</li><li>Problem-solving and analytical skills</li><li>Ability to collaborate with DevOps, Networking, Security, and Application teams</li><li>Self-driven and proactive</li><li>ITIL process awareness (Incidents, Changes, Problem Management)</li></ul>7. Roles &amp; Responsibilities SummaryArea ResponsibilityOfficialThis Document is classified as OfficialCluster Administration Daily checks, node management, operator healthUpgrades OpenShift, RHCOS, operators, registry, security patchesSecurity RBAC, NetworkPolicies, scanners, CIS hardeningNetworking Routes, Ingress, DNS, VIPs, LB, MultusStorage ODF/Ceph management, PVC/PV troubleshootingMonitoring Dashboards, alerts, capacity analysisDR Backup/restore, Velero, ETCD snapshotsAutomation Ansible, GitOps, YAML templatingDocumentation Runbooks, RCA, architecture diagramsSupport Incident management, L2/L3 escalation8. Education Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science / IT / Engineering</li><li>Equivalent experience with strong technical exposure will also be considered</li></ul>9. Work Pattern &amp; Availability<ul><li>9 x 5</li><li>Must support during weekends if required</li></ul>10. Additional Information<ul><li>Candidates will undergo technical screening, practical scenario evaluation, and</li></ul>hands-on assessment related to OpenShift troubleshooting, YAML creation, and clusteroperations.<ul><li>Prior work in regulated environments (banking, telecom, government, etc.) is a plus.</li></ul>Job Type: Full-timePay: RO800.000 - RO1,300.000 per month

Red Hat OpenShift Container Platform System Administrator

Rikaz Real Estate Development

Job Title: Marketing SpecialistIndustry: Restaurants &amp; Hotels / HospitalityJob PurposeThe Marketing Specialist will be responsible for planning and executing marketing activities to increase brand awareness, customer footfall, and sales for restaurants and hotel operations.Key Responsibilities<ul><li>Plan and execute marketing campaigns for restaurants and hotel services</li><li>Manage digital marketing activities (social media, online promotions, basic ads)</li><li>Coordinate with operations and sales teams for promotions and events</li><li>Develop seasonal offers, menus, and promotional materials</li><li>Handle branding and communication across all marketing channels</li><li>Work with designers, agencies, and vendors for marketing materials</li><li>Monitor and analyze campaign performance and customer response</li><li>Support new outlet openings, events, and special promotions</li><li>Maintain relationships with media, influencers, and partners</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field</li><li>2&ndash;5 years of marketing experience in restaurants, hotels, or hospitality</li><li>Strong understanding of hospitality marketing and customer behavior</li><li>Experience in digital and social media marketing</li><li>Basic knowledge of branding, promotions, and events</li><li>Good communication and coordination skills</li><li>Ability to work in a fast-paced hospitality environment</li></ul>1️ Brand &amp; Experience Development<ul><li>Lead the development of Sandhills&rsquo; brand identity and customer experience both inside and outside the caf&eacute;.</li><li>Ensure brand consistency across the menu, service, content, and promotions.</li><li>Innovate new concepts and experiences that increase customer loyalty.</li></ul>2️ Marketing &amp; Content Creation<ul><li>Oversee digital marketing (Instagram / TikTok).</li><li>Create trends and creative campaigns aligned with the caf&eacute;&rsquo;s brand identity.</li><li>Collaborate with photographers and content creators.</li><li>Plan monthly content and campaigns.</li></ul>3️ Menu Development<ul><li>Collaborate with the chef to develop and update the menu.</li><li>Innovate seasonal and limited-edition products.</li><li>Analyze item performance and suggest improvements to increase profitability.</li><li>Monitor market trends and local tastes.</li></ul>4️ Growth &amp; Sales<ul><li>Propose initiatives to increase average bill value and visit frequency.</li><li>Design promotions and experiences to boost traffic during slow periods.</li><li>Support the launch of new products or concepts.</li></ul>5️ Analysis &amp; Improvement<ul><li>Analyze the performance of campaigns, content, and sales.</li><li>Measure customer satisfaction and experience.</li><li>Provide regular reports to management with actionable recommendations.</li></ul>⸻Key Performance Indicators (KPIs) &ndash;<ul><li>Sales growth linked to campaigns and promotions.</li><li>Growth in engagement and reach on social media.</li><li>Success of new products.</li><li>Improvement in customer experience and repeat visits.</li></ul>Preferred Skills<ul><li>Experience with F&amp;B promotions and hotel packages</li><li>Knowledge of local market trends</li><li>Basic skills in content creation and campaign analysis</li><li>Ability to manage multiple outlets or brands</li></ul>Also Apply at - Talha@rikaz.omJob Type: Full-time

Marketing Specialist ( Restaurants, Hotels Background )

Explore 302+ It support specialist in Muscat this January. Find roles across top companies and apply now to boost your career.

302 it support specialist jobs IN Muscat

Helpdesk Agent

IT Executive

IT Executive

IT Specialist (Omani Only)

F&B Support Expert

Red Hat OpenShift Container Platform System Administrator

Marketing Specialist ( Restaurants, Hotels Background )