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customer service specialist

Ooredoo Fintech

<div>
 <p>
  <strong>
   Role Title
  </strong>
 </p>
 <p>
  Customer Service Specialist (Only Omani Candidates)
 </p>
 <p>
  <strong>
   Reporting to
  </strong>
 </p>
 <p>
  Head Operations
 </p>
 <p>
  <strong>
   Company
  </strong>
 </p>
 <p>
  OFT Oman
 </p>
 <p>
  <strong>
   Department
  </strong>
 </p>
 <p>
  Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the company
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  OFT International LLC is an innovative and dynamic start-up fintech company. We offer the heritage and stability of a hugely successful founding group combined with the unlimited ambition and passion of a talented team building intuitive, secure and convenient money management and payment tools for everyday people. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose
  </strong>
 </p>
 <p>
  <strong>
   Context
  </strong>
 </p>
 <p>
  To deliver exceptional customer support, ensuring high levels of customer satisfaction and trust in our FinTech solutions. The role focuses on resolving customer issues efficiently, providing insightful guidance, and driving continuous improvement in service quality.
 </p>
 <p>
  OFT Oman operates in a fast-paced and innovative FinTech environment, providing cutting-edge financial solutions to customers globally. This role is critical to building strong customer relationships, addressing concerns promptly, and ensuring compliance with service-level agreements (SLAs) and industry standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   <strong>
    ROLE ACCOUNTABILITIES
   </strong>
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Support:
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to customer inquiries through various channels (email, phone, chat).
  </li>
  <li>
   Provide accurate information about FinTech products, services, and procedures.
  </li>
  <li>
   Resolve issues efficiently and escalate complex problems to relevant departments when necessary.
  </li>
 </ul>
 <p>
  <strong>
   Issue Resolution:
  </strong>
 </p>
 <ul>
  <li>
   Identify, analyze, and troubleshoot customer problems related to financial transactions, platform usage, and technical difficulties.
  </li>
  <li>
   Document and follow up on unresolved issues to ensure timely resolution.
  </li>
 </ul>
 <p>
  <strong>
   Customer Relationship Management:
  </strong>
 </p>
 <ul>
  <li>
   Build strong, trust-based relationships with customers by maintaining a professional and empathetic approach.
  </li>
  <li>
   Proactively identify customer needs and recommend solutions to enhance their experience.
  </li>
 </ul>
 <p>
  <strong>
   Process Improvement:
  </strong>
 </p>
 <ul>
  <li>
   Provide feedback to the operations and product teams to improve system usability and service offerings.
  </li>
  <li>
   Participate in refining internal workflows and customer support processes to enhance efficiency and quality.
  </li>
 </ul>
 <p>
  <strong>
   Compliance and Reporting:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all customer interactions comply with regulatory standards and internal policies.
  </li>
  <li>
   Maintain accurate records of customer interactions, queries, and resolutions.
  </li>
 </ul>
 <p>
  <strong>
   Line Management:
  </strong>
 </p>
 <ul>
  <li>
   As the business grows there maybe line management responsibilities.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    KEY PERFORMANCE INDICATORS (KPIs)
   </strong>
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Average response time to customer inquiries.
   </strong>
  </li>
  <li>
   <strong>
    First-call resolution rate.
   </strong>
  </li>
  <li>
   <strong>
    Customer satisfaction scores (CSAT/NPS).
   </strong>
  </li>
  <li>
   <strong>
    Number of escalated issues resolved within SLA timelines.
   </strong>
  </li>
  <li>
   <strong>
    Accuracy and completeness of customer records.
   </strong>
  </li>
  <li>
   <strong>
    Feedback contributions for process and product improvement.
   </strong>
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    EXPERIENCE AND QUALIFICATIONS
   </strong>
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Finance, Information Technology, or a related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Experience:
   </strong>
  </li>
  <li>
   8+ years of experience in customer service, preferably in FinTech, banking, or technology industries.
  </li>
  <li>
   Experience handling financial queries or working in a high-pressure environment is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Skills and Competencies:
   </strong>
  </li>
  <li>
   Strong communication skills in English and French; knowledge of Arabic is an advantage.
  </li>
  <li>
   Proficiency in using customer support software and CRM tools.
  </li>
  <li>
   Ability to troubleshoot and resolve issues efficiently.
  </li>
  <li>
   A customer-focused mindset with strong problem-solving skills.
  </li>
  <li>
   High attention to detail and ability to multitask in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Preferred Certifications (optional):
   </strong>
  </li>
  <li>
   Customer Service Certification (e.g., Certified Customer Experience Professional).
  </li>
  <li>
   Familiarity with financial compliance standards is an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Proficient in English, with a preference for Arabic and Hindi.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Service Specialist

AD Ports Group

<div>
 <p>
  <strong>
   Who we are looking for:
  </strong>
 </p>
 <p>
  We are seeking a visionary professional to lead strategic growth, cultivate high-value partnerships, and guide the future of our Logistics division in the capacity of
  <strong>
   Sales Specialist - Oman
  </strong>
  . The ideal candidate will demonstrate dynamic leadership, a keen ability to identify new opportunities, influence key stakeholders, and consistently achieve measurable outcomes. This role presents an opportunity to contribute meaningfully to the advancement of our organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About The Noatum Logistics
  </strong>
  :
 </p>
 <p>
  Noatum Logistics, part of AD Ports Group, is a leading company in Supply Chain Management with global coverage positioned in the Top 50 freight forwarders worldwide. Noatum Logistics acts as a global client-centered logistics operator providing integrated value-added solutions for the supply chain of all its clients and is a specialist in international transport, project cargo, logistics and customs. With an innovative character, we offer specific, integrated, complex and added-value responses to our client's supply chain, prioritizing a long-term relationship of trust and confidence to guarantee success. We are present in 33 countries through our team of over 1,680 professionals with great experience in our sector, always putting our motto &ldquo;Excellence in Logistics Services&rdquo; into practice by providing high-quality services to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To grow the revenue and market share for the Organization; to act as brand ambassador for the Noatum Logistics and AD Ports Group and exhibit the values to both internal and external stakeholders; collaborate to drive value for the Group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities :
  </strong>
 </p>
 <ul>
  <li>
   Prospect for leads and perform heavy cold-calling to build a pipeline of new businesses
  </li>
  <li>
   Engage with customers &ndash; current and potential to evaluate their supply chain requirements and engage in consultative selling for the logistics services that the Company has to offer
  </li>
  <li>
   Engage with Internal departments to ensure timely creation of solutions and submission.
  </li>
  <li>
   Supervise accounts daily to retain existing relationships
  </li>
  <li>
   Explore ways of upselling to existing customers &ndash; collaborate with customer service or retention team to drive growth for existing customers
  </li>
  <li>
   Responsible for price and service negotiation with customers
  </li>
  <li>
   Responsible for driving sales performance individually and at a team level to reach and exceed monthly and annual targets
  </li>
  <li>
   Responsible for offering quotes and solutions proposal to prospective clients
  </li>
  <li>
   Closely collaborate with the Customer Service team to ensure smooth onboarding of clients and ensure satisfactory customer journey
  </li>
  <li>
   Carry out research to identify companies not currently doing business with the organization
  </li>
  <li>
   Be aware of the competition for potential and new clients and feed that data to Commercial and strategy team regularly.
  </li>
  <li>
   Scan market for existing rates of logistics services and provide feedback to the pricing team for necessary benchmarking
  </li>
  <li>
   Contribute pro-actively to growth and product development plan regularly, and give feedback on product strengths and weaknesses based on market feedback.
  </li>
  <li>
   Update daily activities and interaction with potential and existing clients in CRM
  </li>
  <li>
   Prepare and share weekly contracted and pipeline revenue reports as per prescribed format with Manager
  </li>
  <li>
   Work experience required: minimum 6 years of Experience in International Freight Forwarding, logistics, warehousing and distribution.
  </li>
  <li>
   Must be a graduate of a Bachelor&rsquo;s Degree in Marketing/ Management or any business related course. MBA or similar post-graduate course is an advantage.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Specialist - Noatum Logistics Oman

Adante Realty

<p><b>Job Description:</b><br/>The Zoho CRM Specialist is responsible for managing, maintaining, and optimizing the CRM system to ensure accurate customer data, effective lead management, and seamless coordination between Sales, Marketing, and Operations. The role supports business growth by enhancing customer experience, improving data integrity, and enabling informed decision-making through CRM insights.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the single point of accountability for all CRM-related improvements and issues.</li><li>Own and manage end-to-end Zoho CRM operations.</li><li>Configure, customize, and optimize CRM modules, workflows, automations, and dashboards.</li><li>Ensure CRM data accuracy, governance, and best practices across departments.</li><li>Integrate Zoho CRM with other Zoho applications and relevant third-party tools.</li><li>Generate actionable reports and insights for leadership and business teams.</li><li>Train internal users and provide ongoing CRM support.</li></ul><p><b>Required Skill Set:</b></p><ul><li>2&ndash;3 years of proven, hands-on experience with Zoho CRM</li><li>Strong expertise in Zoho CRM customization and administration.</li><li>Experience in CRM automation, reporting, and analytics.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you based on Oman?</li><li>What is your notice period?</li><li>How many years of experience do you have with Zoho CRM?</li><li>What is your nationality?</li></ul>

CRM Specialist - Zoho CRM

OQ Chemicals

<p></p><div><div><div><div><div><div><p><b>POSITION DESCRIPTION:</b></p></div></div><div><br>
<div>
<p><b>Position Title:</b></p></div><div><br>
<p>
Information Security &amp; Governance Specialist</p></div></div><div><br>
<div>
<p><b>Reports to:</b></p></div><div><br>
<p>
ICT Manager</p></div></div><div><br>
<div>
<p><b>Department:</b></p></div><div><br>
<p>
ICT Department</p></div></div><div><br>
<div>
<p><b>Location:</b></p></div><div><br>
<div>
Duqm/ Ras Markaz/ Muscat</div></div></div></div></div><br>
<div>
</div><div></div><div><div><div><div><p><b>JOB PURPOSE:</b></p></div></div><div></div><div><br>
<div>
<div>The primary purpose of the role is to lead the strategic management of ICT Governance, Risk, and Compliance (GRC), drive digital transformation, and ensure robust information security practices across the company. This role aligns ICT operations with business objectives, enhances organizational efficiency by designing and implementing innovative digital solutions, and fortifies the company's cybersecurity posture to mitigate risks and ensure business continuity. By business process reengineering using agile frameworks and lean principles, leveraging cutting-edge technologies like data analytics, robotic process automation and artificial intelligence, this position aims to deliver optimal ICT service quality, operational resilience, and data-driven decision- making.</div><br>
<div></div>
<div><b>
Description</b></div>
<p>
The ICT GRC and Digital Transformation Specialist is responsible for developing and enforcing ICT governance frameworks, managing risks, and ensuring compliance with regulatory and organizational policies. The role drives digital transformation by optimizing business processes using RPA, AI and other advanced technologies, implementing data analytics for decision- making, and enhancing operational efficiency. Additionally, it oversees information security practices, including incident management, cybersecurity audits, compliance reporting, and staff training. This role collaborates across departments to deliver innovative ICT solutions, maintain service excellence, and strengthen company&rsquo;s cybersecurity and operational resilience.</p></div></div></div></div><div></div><div><br>
</div><div></div><div><div><div><div><p><b>REPORTING STRUCTURE:</b></p></div></div><p></p><div><div><br>
<div><b>
Number of Staff Supervised</b></div></div><div><br>
<p><b>
Direct Reports:</b></p></div><div><br>
<p><b>
0</b></p></div></div><div><br>
<div>
<p><b>Total:</b></p></div><div><br>
<p><b>
0</b></p></div></div><div><br>
<div>
<p><b>Key interactions</b></p>
<div><b>
Internal: </b>HSSE, Operations, Maintenance, Engineering, Finance, Procurement and Contracts, People, Corporate Communication and Facility Management</div>
<div><b>
External: </b>OQ, Internal and External Auditors, Vendors, Service Providers and Regulatory Bodies</div></div></div><div><br>
<div>
<p><b>Rotating</b></p></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Master&rsquo;s degree in computer science, Information Security or a related field (or equivalent experience).</p></div></div><div><br>
<div>
<div><b>Language</b></div>
<div><b>
requirements</b></div></div><div><br>
<p>
Exceptional proficiency in the English language, including written, verbal, and spoken communication (mandatory).</p></div></div><div></div><div><br>
<div>
</div></div><br>
</div></div></div><p></p><div><p><b>Responsibilities</b></p><br>
<p><b>
</b></p><h1 class="jobSectionHeader"><b>ICT Governance, Risk, and Compliance (GRC) Management</b></h1><br>
<p></p>
<ul>
<li><b>ICT Governance Frameworks: </b>Develop and enforce ICT governance frameworks to align ICT operations with organizational goals, ensuring compliance with industry standards, regulatory requirements, and internal policies.</li>
<li><b>Policy and Procedure Management: </b>Create, update, and maintain ICT policies, procedures, and standards to ensure robust security, effective data management, and superior service delivery.</li>
<li><b>Strategic Planning: </b>Lead the development of ICT strategies and operational plans, aligning them with business objectives, while monitoring and achieving defined KPIs and SLAs.</li>
<li><b>OT Cybersecurity Governance: </b>Oversee Operational Technology (OT) cybersecurity governance, ensuring compliance with cybersecurity frameworks and clearly defined roles across departments.</li>
<li><b>Cybersecurity Audits: </b>Conduct and support ICT and OT cybersecurity audits, addressing compliance gaps and implementing corrective actions.</li>
<li><b>Business Continuity Management: </b>Lead business continuity management for ICT systems, ensuring readiness to maintain operations during disruptions.</li>
<li><b>Infrastructure Oversight: </b>Oversee ICT infrastructure changes and ensure adherence to governance protocols, focusing on operational efficiency and service quality improvement.</li>
<li><b>Risk Assessment and Mitigation: </b>Conduct risk assessments and implement risk mitigation strategies, managing compliance audits and ensuring continuous alignment with regulatory requirements.</li>
<li><b>Service Agreement Management: </b>Support in negotiating and managing service agreements, ensuring service delivery aligns with SLAs while optimizing resource utilization.</li>
<li><b>Incident Management: </b>Oversee ICT incidents, ensuring timely resolution and root cause analysis to drive continuous improvement.</li>
<li><b>Collaboration and Reporting: </b>Collaborate with cross-functional departments and provide strategic updates to the ICT Manager on performance, risks, and governance issues.</li></ul><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Digital Transformation</b></h1><br>
<p></p>
<ul>
<li><b>Business Process Reengineering: </b>Drive Business Process Reengineering by analyzing, redesigning, and optimizing workflows through innovative digital solutions including Sharepoint, PowerAutomate, PowerBI &amp; Robotic Process Automation (RPA), AI integration, and workflow automation.</li>
<li><b>Data Analytics and Business Intelligence: </b>Leverage Data Analytics and Business Intelligence by implementing advanced tools and platforms to enable data-driven decision-making, creating real-time dashboards, and delivering actionable business insight and build Dashboards using PowerBI.</li>
<li><b>Digital Transformation Strategy: </b>Design and execute a comprehensive digital transformation strategy with clearly defined projects, timelines, and milestones to align with business objectives.</li>
<li><b>Process and Portal Management: </b>Manage and enhance automated processes, dashboards, and manage content in online portals to streamline operations and improve efficiency.</li>
<li><b>Agile and Lean Methodologies: </b>Adopt agile frameworks and lean principles to drive organizational efficiency, streamline processes, and foster a culture of continuous improvement and adaptability.</li></ul><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Information Security</b></h1><br>
<p></p>
<ul>
<li><b>Incident Management: </b>Oversee timely incident management and post-incident improvements.</li>
<li><b>Cybersecurity in Digital Transformation: </b>Ensure that the digital transformation initiatives incorporate robust cybersecurity measures, address data privacy, and comply with regulatory standards.</li>
<li><b>Security Compliance Reporting: </b>Prepare and deliver security compliance reports, collaborating with departments like Operations, Maintenance and HSSE to maintain a unified information security strategy.</li>
<li><b>Cross-Functional Support: </b>Provide cross-functional support, including identifying cybersecurity requirements for AMCs, allocating OT cybersecurity responsibilities, updating risk and business continuity registers, and assisting other departments.</li></ul><br>
<div></div>
<ul>
<li><b>Staff Training and Awareness: </b>Conduct staff training programs to enhance cybersecurity awareness, promote best practices, and train employees in leveraging implemented digital solutions.</li></ul><br>
<div></div>
<ul>
<li><b>Information Security Projects:</b><b> </b>Oversee and provide support for information security projects, ensuring successful implementation and alignment with organizational goals.</li></ul></div><p></p><div><div><br>
<div>
<p></p><div><div><b>Education requirements</b></div></div><br>
<div>
<ul><li>Bachelor&rsquo;s degree in information security, Computer Science, Information Systems, or related field (Master&rsquo;s a plus).</li>
<li>Professional certifications (one or more preferred): CISSP, CISM, GCIH, GCIA, GCFE, CEH, OSCP, ISO/IEC 27001 Lead Implementer/Lead Auditor, GICSP/GRID (for OT), or SIEM vendor certifications.</li>
<li>Change Management certification/designation (desired).</li></ul></div><br>
</div><br>
<div><div><div><b>Language requirements</b></div></div><p></p><div><br>
<p>
Excellent knowledge of written, read, and spoken English (required) Arabic - Native (desirable)</p></div></div><div></div><div><div><br>
<p><b>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:</b></p></div></div><br>
<div></div>
<div>
<div><ul><li>+5 years of experience in ICT GRC, digital transformation, and information security roles.</li>
<li>Proven expertise in implementing ICT governance frameworks, compliance programs, and risk management strategies.</li>
<li>Extensive experience in business process reengineering, workflow automation, and digital solutions like robotic process automation (RPA), artificial intelligence, and advanced data analytics.</li>
<li>Strong background in designing and executing digital transformation roadmaps aligned with organizational objectives.</li>
<li>Expertise in cybersecurity governance, incident management, compliance auditing, and integrating robust security measures into ICT and OT systems.</li>
<li>Experience in conducting cybersecurity awareness programs and implementing security projects.</li>
<li>Proven ability to manage cross-functional teams and collaborate with senior stakeholders.</li>
<li>Skilled in negotiating and managing service agreements and vendor relationships.</li></ul><br>
<p></p>
<div>
A master&rsquo;s degree in information security, or equivalent, and relevant industry certifications are preferred.</div><br>
<p></p>
<ul>
<li>Expertise in developing and implementing ICT governance frameworks, compliance programs, and risk management strategies.</li>
<li>Advanced knowledge of business process reengineering, workflow automation, and digital solutions like robotic process automation, artificial intelligence, and data analytics.</li>
<li>Strong skills in risk assessment, mitigation, and compliance auditing for ICT and OT systems.</li>
<li>Comprehensive understanding of cybersecurity governance, incident management, data privacy, and regulatory compliance for ICT and OT systems.</li>
<li>Proficiency in implementing analytics tools, creating dashboards, and enabling data-driven decision-making.</li>
<li>Ability to align ICT operations and digital transformation initiatives with organizational goals.</li>
<li>Experience in developing and delivering training programs to enhance organizational cybersecurity awareness.</li>
<li>Proven experience managing cross-functional teams and fostering collaboration.</li>
<li>Strong interpersonal and communication skills for engaging with senior management and stakeholders.</li>
<li>Expertise in negotiating, managing, and evaluating service agreements and vendor performance.</li>
<li>Quick decision-making for incident resolution and implementing root cause analysis for continuous improvement.</li></ul></div></div></div></div></div><div></div>

ISG and Business Process

TAT IT Technolgies

<div>
 <strong>
  urgent requirement for RPA Integration Specialist &ndash; UiPath - end-to-end automation and system integration is required
 </strong>
 <strong>
  for our banking clients in Oman
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong experience in UiPath RPA is THE Must
  </li>
  <li>
   Strong experience in Development, deployment, Orchestrator, logging, and error handling is the MUST
  </li>
  <li>
   Strong experience in Process Analysis &amp; Automation Design is MUST
  </li>
  <li>
   Strong Banking domain is MUST
  </li>
  <li>
   Strong experience in converting complex business processes into scalable automated workflows the MUST
  </li>
  <li>
   Strong experience in Integration &amp; Scripting Skills &ndash; REST/SOAP APIs, SQL is the MUST
  </li>
  <li>
   Strong experience in Python/.NET/Java for end-to-end automation and system integration is the MUST
   <br/>
   <br/>
  </li>
 </ul>
 Seeking an Integration &amp; RPA Specialist with strong UiPath RPA hands-on experience, process automation design skills, and expertise in REST/SOAP APIs, SQL, and programming (Python/.NET/Java) for end-to-end automation and system integration.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Requirement Gathering &amp; Analysis: Work closely with Business Analysts, Product Owners, HR, and Technology teams to capture process automation requirements and translate them into technical designs.
  </li>
  <li>
   RPA Platform Management: Install, configure, upgrade, deploy, and maintain UiPath RPA platform in Test &amp; Production environments, coordinating with IT Infrastructure teams.
  </li>
  <li>
   Process Design &amp; Development: Model and design robotic processes to meet business and technical requirements. Prepare design documents, process documentation, test cases, and end-user manuals.
  </li>
  <li>
   Development &amp; Testing: Develop automation workflows using UiPath, implement logging, error handling, and maintain code repositories. Support end-to-end testing.
  </li>
  <li>
   Security &amp; Compliance: Implement technical and procedural security controls to comply with the Bank&rsquo;s Risk Management and Data Privacy policies.
  </li>
  <li>
   Incident Management: Resolve issues, conduct root-cause analysis, and ensure timely escalation for incidents.
  </li>
  <li>
   Monitoring &amp; Maintenance: Support production troubleshooting, perform system monitoring, and ensure high system availability.
  </li>
  <li>
   Project Support: Follow SDLC methodology, adhere to project timelines, and maintain quality standards.
  </li>
  <li>
   Mentoring &amp; Documentation: Guide peers through code reviews, share best practices, and maintain technical standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   UiPath RPA: Hands-on experience in development, installation, deployment, and workflow design (mandatory).
  </li>
  <li>
   Programming Languages: Knowledge of C/C++, Java, .NET, Python, JavaScript, HTML.
  </li>
  <li>
   Integration Techniques: Experience with REST &amp; SOAP APIs.
   <br/>
   <br/>
  </li>
 </ul>
 Skills: rpa,uipath,integration
</div>


RPA Integration Specialist – UiPath-end-to-end automation and system integration

<div><div><div><div><div><div><p><b>POSITION DESCRIPTION:</b></p></div></div><div><br>
<div>
<p><b>Position Title:</b></p></div><div><br>
<p>
Cyber security Operations JD</p></div></div><div><br>
<div>
<p><b>Reports to:</b></p></div><div><br>
<p>
ICT Manager</p></div></div><div><br>
<div>
<p><b>Department:</b></p></div><div><br>
<p>
ICT Department</p></div></div><div><br>
<div>
<p><b>Location:</b></p></div><div><br>
<div>
Duqm/ Ras Markaz/ Muscat</div></div></div><br>
</div>
</div><div></div><div><div><div><div><p><b>JOB PURPOSE:</b></p></div></div><div></div><div><br>
<div>
<p>The Specialist &ndash; Cyber Security Operations safeguards OTTCO&rsquo;s ICT, OMT, and OT environments by leading security operations, implementing the Minimum-Security Baseline (MSB) for networks, servers, and databases, and coordinating enterprise-wide incident response and risk management. The role ensures compliance with national regulators (e.g., OIA, NRAA) and relevant international standards, continuously reduces cyber risk through data-driven controls, tracks and optimizes direct and indirect cybersecurity costs, and delivers a pragmatic cybersecurity strategy that protects business continuity and supports OTTCO&rsquo;s operational goals.</p>
<p><b>
Description</b></p>
<p>
The Cyber Security Operations Specialist is responsible for safeguarding the organization&rsquo;s IT infrastructure and digital assets by managing and enhancing cybersecurity operations. This role involves administering and troubleshooting security solutions, overseeing CSOC activities, and ensuring timely resolution of security incidents. The specialist leads incident response processes, root cause analysis, and continuous improvement initiatives while driving cybersecurity projects such as SIEM implementation, firewall configuration, and endpoint protection. Additionally, the position requires governance of identity and access management, compliance with regulatory standards, and collaboration with internal teams and external stakeholders to strengthen security awareness and resilience across the organization.</p></div></div></div></div><br>
<div></div>
<div>
</div><div></div><div><div><div><div><p><b>REPORTING STRUCTURE:</b></p></div></div><p></p><div><div><br>
<div><b>
Number of Staff Supervised</b></div></div><div><br>
<p><b>
Direct Reports:</b></p></div><div><br>
<p><b>
0</b></p></div></div><div><br>
<div>
<p><b>Total:</b></p></div><div><br>
<p><b>
0</b></p></div></div><br>
</div>
</div><div></div><div><div><div><div><div><b>Key interactions</b></div>
<p><b>
Internal: </b>HSSE, Operations, Maintenance, Engineering, Finance, Procurement, Legal/Compliance, Records Management, Internal Audit, Corporate IT/OT teams.</p>
<p><b>
External: </b>EPC contractors, OQ/Group entities (as applicable), OEM vendors, Telecom providers, TRA/ROP (as applicable), OIA, NRAA, and other regulators/standards bodies.</p></div></div></div></div></div><p></p><div><div><br>
</div><p></p><div><div><br>
<div><div><p><b>Remote Job </b>Office environment, intensive computer screen use, sporadic visits to the operation site.</p></div></div><br>
<div>
<div><ul><li><b>Education: </b>Bachelor&rsquo;s degree in information security, Computer Science, Information Systems, or related field (Master&rsquo;s a plus).</li>
<li>Professional certifications (one or more preferred): CISSP, CISM, GCIH, GCIA, GCFE, CEH, OSCP, ISO/IEC 27001 Lead Implementer/Lead Auditor, GICSP/GRID (for OT), or SIEM vendor certifications.</li>
<li>Change Management certification/designation (desired).</li></ul></div></div></div></div><br>
<div></div>
<div>
</div><p></p><h1 class="jobSectionHeader"><b>Main tasks and responsibilities</b></h1><br>
<div></div>
<div>
<ul><li><b>Security Operations &amp; Incident Response</b></li></ul></div><br>
<p></p>
<div>
<div><ul><li>Run day-to-day cybersecurity operations and CSOC processes (monitoring, alert triage, case management, escalation, and closure).</li>
<li>Lead incident response lifecycle (prepare&ndash;detect&ndash;contain&ndash;eradicate&ndash;recover&ndash;lessons learned) and drive timely Root Cause Analysis (RCA) and corrective actions.</li>
<li>Maintain incident response plans/playbooks; conduct table-top exercises and post-incident reviews; measure MTTD/MTTR and improve year over year.</li>
<li>Coordinate with internal teams, vendors, and law enforcement/authorities as required.</li>
</ul></div></div><h1 class="jobSectionHeader"><b>2)</b> <b>Minimum Security Baseline (MSB) Implementation</b></h1><br>
<p></p>
<div>
<div><ul><li>Lead implementation and governance of MSB across <b>Networks, Servers, and Databases </b>for <b>IT, OMT, and OT</b></li>
</ul>
</div></div><div>environments.</div>
<div>
<div><ul><li>Define configuration baselines (hardening, patching, logging), establish compliance thresholds, and drive remediation with owners.</li>
<li>Maintain MSB exceptions/dispensations with risk acceptance and expiry tracking.</li>
</ul></div></div><h1 class="jobSectionHeader"><b>3)</b> <b>Governance, Risk, and Compliance (GRC)</b></h1><br>
<p></p>
<div>
<div><ul><li>Own and maintain the <b>Cyber Risk Register</b>: log risks, assess likelihood/impact, assign ownership, track treatment plans and due dates.</li>
<li>Perform <b>regular risk assessments </b>for ICT (systems, projects, third parties), including OT/OMT assets; update risk posture and report trends.</li>
<li>Ensure alignment with regulatory requirements and international standards; prepare and support audits/assessments and close findings on time.</li>
<li>Coordinate with national regulators (e.g., <b>OIA, NRAA</b>) and <b>international bodies </b>to interpret and implement applicable regulations and standards.</li></ul></div><br>
</div>
<div></div><h1 class="jobSectionHeader"><b>4)</b> <b>Architecture, Engineering &amp; Vulnerability Management</b></h1><br>
<p></p>
<div>
<div><ul><li>Administer and continuously improve security tooling: SIEM/UEBA, EDR, email security, cloud security (e.g., M365/Azure), firewalls/WAF, NAC, DLP, PAM, IDS/IPS, OT security monitoring, and vulnerability management.</li>
<li>Lead vulnerability scanning, secure configuration compliance, and patch orchestration with owners; track SLA- driven remediation.</li></ul></div><br>
</div>
</div><p></p><div><div><div><ul><li>Support secure solution design/reviews for projects and changes (IT/OT), ensuring &ldquo;secure-by-design&rdquo; and &ldquo;defense- in-depth&rdquo; principles.</li></ul></div><br>
</div>
<div></div><h1 class="jobSectionHeader"><b>5)</b> <b>Identity &amp; Access Governance</b></h1><br>
<p></p>
<div>
<div><ul><li>Govern identity lifecycle (Joiner&ndash;Mover&ndash;Leaver), privileged access, and periodic entitlement recertifications; enforce least privilege/segregation of duties.</li>
<li>Oversee MFA, conditional access, and access logging/monitoring; investigate anomalies with SOC.</li>
</ul></div></div><h1 class="jobSectionHeader"><b>6)</b> <b>Business Continuity, DR &amp; Data Protection</b></h1><br>
<p></p>
<div>
<div><ul><li>Support cybersecurity requirements for backups, disaster recovery, and OT resilience; validate through tests and exercises.</li>
<li>Ensure appropriate safeguards for sensitive data, records, and retention in line with NRAA and internal policy.</li>
</ul>
</div></div><p><b>Information Security Projects: </b>Oversee and provide support for information security projects, ensuring successful implementation and alignment with organizational goals.</p>
<h1 class="jobSectionHeader"><b>
7)</b> <b>Strategy, Financials &amp; Reporting</b></h1><br>
<p></p>
<div>
<div><ul><li><b>Track cybersecurity costs </b>(direct: tools, licenses, services; indirect: staff time, training, process overheads) and identify optimization opportunities.</li>
<li>Develop, update, and <b>submit the Cybersecurity Strategy </b>for OTTCO&rsquo;s <b>ICT and OT systems</b>, including roadmap, capability maturity, and investment plan.</li>
<li>Produce management reports/dashboards on risk, incidents, MSB compliance, vulnerabilities, audit status, KPIs, and budget performance.</li></ul></div><br>
</div>
<div></div><h1 class="jobSectionHeader"><b>8)</b> <b>Awareness, Training &amp; Stakeholder Management</b></h1><br>
<p></p>
<div>
<div><ul><li>Deliver cyber awareness programs/campaigns tailored to end users, admins, engineers, and executives (including OT/OMT context).</li>
<li>Coordinate with HSSE, Operations, Maintenance, and Engineering; manage vendors and service providers through SLAs and security clauses.</li></ul></div><br>
</div>
<div></div><h1 class="jobSectionHeader"><b>9)</b> <b>Quality, Policy &amp; Continuous Improvement</b></h1><br>
<p></p>
<div>
<div><ul><li>Develop and maintain cybersecurity policies, standards, procedures, architecture diagrams, and security documentation.</li>
<li>Interface with internal/external audits (QA/QC), close findings, and embed lessons learned into processes and tooling.</li>
</ul></div></div></div><h1 class="jobSectionHeader"><b>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:</b></h1>
<ul><li>+ 5 years total experience in IT &amp; Telecom; 5&ndash;8 years in Cyber Security Operations (preferably in Oil &amp; Gas or critical infrastructure).</li>
<li>Demonstrated experience implementing SIEM/SOC, EDR, firewalls/WAF, email/cloud security, and identity governance.</li>
<li>Hands-on with MSB/baseline hardening, vulnerability management, incident response, RCA, and audit closure.</li>
<li>Exposure to OT/ICS environments and mixed IT/OT security is strongly preferred.</li></ul><br>
<p></p>
<p>
Project and change management experience, vendor and contract management. Soft Competencies:</p>
<ul>
<li>A solid understanding of how people go through a change and the change process</li>
<li>Experience and knowledge of change management principles, methodologies and tools</li>
<li>Exceptional communication skills, both written and verbal</li>
<li>Excellent active listening skills</li>
<li>Ability to clearly articulate messages to a variety of audiences</li>
<li>Ability to establish and maintain strong relationships</li>
<li>Ability to influence others and move toward a common vision or goal</li>
<li>Flexible and adaptable; able to work in ambiguous situations</li>
<li>Resilient and tenacious with a propensity to persevere</li>
<li>Looking forward with a holistic approach</li>
<li>Organized with a natural inclination for planning strategy and tactics</li>
<li>Problem solving and root cause identification skills</li>
<li>Able to work effectively at all levels in an organization</li>
<li>Must be a team player and able to work collaboratively with and through others</li>
<li>Acute business acumen and understanding of organizational issues and challenges</li></ul><br>
<p></p>
<div><b>
Technical Competencies</b></div>
<ul>
<li><b>Security Operations: </b>SIEM (e.g., Microsoft Sentinel/Splunk), SOAR, UEBA, EDR (e.g., Defender for Endpoint), IDS/IPS, DLP, PAM, NAC, vulnerability scanners.</li>
<li><b>Network/Perimeter: </b>Firewalls, WAF, segmentation/micro-segmentation, VPN, DNS security, proxy, email security gateways.</li>
<li><b>Cloud &amp; Microsoft Security: </b>M365/Azure security, identity protection, conditional access, data/classification, AIP/MIP, Sentinel, Defender suite.</li>
<li><b>OT/OMT Security: </b>ICS/SCADA fundamentals, asset discovery, network zoning, passive monitoring, safe patching, vendor remote access.</li>
<li><b>IAM &amp; PAM: </b>RBAC, SoD, MFA, lifecycle automation, privileged session management.</li>
<li><b>Standards &amp; Frameworks: </b>ISO/IEC 27001/27002, NIST CSF, NIST SP 800‑53/800‑82 (ICS), IEC 62443 (OT), MITRE ATT&amp;CK/ATT&amp;CK for ICS.</li>
<li><b>Scripting &amp; Automation: </b>PowerShell and/or Python for data collection, enrichment, and response automation.</li></ul><br>
<p></p>
<p><b>
Documentation: </b>System security plans, network diagrams, runbooks/playbooks, risk and compliance artifacts..</p></div><div></div>

Specialist Cybersecurity

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Sr. Specialist Procurement Performance Management<br>
</div></div><div><div><b>Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
OQEP<br>
</div></div><div><div><b>Function</b></div></div><div><br>
<div>
Contracts &amp; Procurement<br>
</div></div></div><br>
<div><div><div><b>Location</b></div></div><div><br>
<div>
Oman - Muscat</div></div><div><br>
<div><b>
Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div>
<div>
Projects Delivery Contracts<br>
</div></div></div><br>
<div><div><div><b>Reporting to</b></div></div><div><br>
<div>
Manger Center of Excellence C&amp;P</div></div><div><br>
<div><b>
Direct Reports</b></div><br>
</div>
<div></div><div><div>NA</div></div></div><div></div><div><br>
<div>
<div><b>Job purpose
</b></div><div>The Senior Specialist &ndash; Procurement Performance Management plays a critical hands‑on technical role in administering, optimizing, and supporting procurement systems, data, and performance reporting platforms across the Contracts &amp; Procurement (C&amp;P) function.</div><br>
<div></div>
<div>
The role provides system administration, analytical, and reporting expertise across SAP MM, Procure‑to‑Pay (P2P) processes, tendering platforms, dashboards, and performance analytics, ensuring data integrity and compliance, system reliability, automation, and actionable insights in support of Procurement Performance Management (PPM) and Tender Board Secretariat (TBS) operations.</div><br>
<div></div>
<div>
The position enables strong governance, transparency, compliance, and performance improvement by maintaining robust systems, resolving complex technical issues, and delivering accurate, timely, and decision‑ready procurement insights aligned with OQEP objectives.</div><br>
<div></div>
<div>
The position will act in accordance with the Group&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main tasks and responsibilities</b></div><br>
<div></div>
<div><b>
Procurement Systems Administration &amp; Technical Enablement</b></div><br>
<div></div>
<ul>
<li>Act as the technical focal point and system administrator for procurement performance systems, including SAP MM, P2P processes, and tendering platforms.
</li><li>Support configuration, testing, and enhancement of SAP MM procurement functionalities, including master data accuracy, reporting structures, and process controls.
</li><li>Administer and support tendering platforms (e.g., Tawreed, Sahl), including workflow support, data validation, user assistance, and report extraction.
</li><li>Perform root‑cause analysis and resolution of system and data issues, coordinating with IT, shared services, and vendors as required.
</li><li>Support system upgrades, patches, UAT activities, and controlled deployment of new system functionalities.</li></ul><br>
<div></div>
<div><b>
Procurement Performance Data, Dashboards &amp; Analytics:</b></div>
<ul>
<li>Design, build, and maintain procurement performance dashboards and analytical reports, ensuring accuracy, consistency, and alignment with PPM and TBS requirements.</li>
<li>Develop automated and ad‑hoc reports covering spend analysis, cost savings, budget tracking, cycle times, compliance indicators, vendor performance, and risk metrics.</li>
<li>Extract, cleanse, reconcile, and analyze data from SAP, tendering platforms (Tawreed), and related systems to support management reporting and decision‑making.</li>
<li>Ensure reporting outputs meet governance, audit, and compliance standards and support transparency across procurement activities.</li>
<li>Engage &amp; collaborate with external stakeholders, value partners, shared services, and other Centers of Excellence to support the enhancement of C&amp;P function service standards.</li></ul><br>
<div></div>
<p><b>
Procurement Performance Management &amp; Standards Support</b></p>
<ul>
<li>Support the preparation, monitoring, and reporting of procurement KPIs, budgets, and performance metrics in line with approved frameworks.</li>
<li>Assist in cross‑functional annual procurement planning by consolidating data, validating inputs, and supporting performance tracking.</li>
<li>Contribute analytical insights that support cost optimization, efficiency improvement, and service delivery performance.</li></ul><br>
<p></p>
<p><b>
Policy, Compliance, Audit &amp; Risk Support</b></p>
<ul>
<li>Support the implementation and maintenance of procurement policies, procedures, and controls through system configuration, reporting, and monitoring mechanisms.</li>
<li>Assist in compliance monitoring activities by generating system‑based evidence, reports, and dashboards.</li>
<li>Identify data, process, and system gaps and support continuous improvement initiatives across procurement operations.</li>
<li>Support audit and assurance activities by providing accurate system data, reports, and technical explanations.</li></ul><br>
<p></p>
<p><b>
Vendor Data &amp; Performance Analytics Support</b></p>
<ul>
<li>Maintain and administer vendor master data, categorization structures, and performance datasets within procurement systems.</li>
<li>Support vendor performance measurement through data analysis, dashboards, and reporting, ensuring consistency and traceability.</li>
<li>Assist in governance‑related vendor activities, including performance reporting, issue tracking, and system‑based support for vendor complaints and payment monitoring.</li>
<li>Support market intelligence analysis through structured data collection and reporting.</li>
<li>Support the enhancement of ICV implementation efficiency by assisting in the development and maintenance of vendor categorization databases, including SMEs, local community contractors, and vendor development program participants.</li>
<li>Support awareness‑raising and training activities by assisting stakeholders in understanding and correctly using the tender policy and complying with tendering processes.</li></ul><br>
<p></p>
<p><b>
Tender Board Secretariat (TBS) Systems &amp; Reporting Support</b></p>
<ul>
<li>Provide system, data, and reporting support to Tender Board Secretariat activities, ensuring accuracy and completeness of tender‑related information.</li>
<li>Support preparation of tender reports, analytics, and dashboards required for governance, review, and audit purposes.</li>
<li>Assist in awareness and training activities by supporting stakeholders on correct system usage and data requirements related to tendering processes.</li></ul></div></div><div></div><div><br>
<div>
<div><b>Key interactions</b></div>
<div><b>
Internal:</b> Upstream, OQ assets, IDS, Assurance, Governance, Tender Committee, End Users Departments, Finance</div>
<div><b>
External</b>: Contractors, Vendors &amp; Suppliers, Oil &amp; Gas Operators, JVs/Partners, System vendors, Solution providers</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, sporadic visits to operation site, traveling, when possible and needed.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum qualification is bachelor&rsquo;s degree in engineering, Supply Chain, Production Operations Management, Analytics, Data Science or equivalent.</p></div></div><div><br>
<div>
<div><b>Language</b></div></div><div><br>
<p>
Excellent knowledge of written, read, and spoken English (required), Arabic - Native (desirable)<br>
</p></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div> <ul><li>6+ years of relevant experience in a similar role in Oil &amp; Gas Industry</li>
<li>Strong hands‑on experience with SAP MM, including P2P processes, reporting, and system troubleshooting.</li>
<li>Hands‑on administration and support of tendering platforms (e.g., Tawreed, Sahl) or similar platforms</li>
<li>Proven experience in dashboard development, reporting, and data analytics and AI</li>
<li>Experience supporting Tender Board processes from a systems and reporting perspective.</li>
<li>Practical knowledge of Omani tender law and procurement procedures.</li>
<li>Oil and Gas / Energy industry experience essential (Commercial &amp; downstream exposure) for the related processes / areas.
</li><li>Hands‑on experience supporting performance management, inventory, supply chain, Procure‑to‑Pay processes, SLAs, and strategic projects.</li></ul></div><div></div><div><br>
<p>
Soft:
</p><ul><li>Strong stakeholder management and collaboration skills</li>
<li>Analytical mindset with attention to detail</li>
<li>Ability to resolve complex system and data issues independently</li>
<li>Ethical, forward‑thinking, and continuous‑improvement oriented</li>
<li>Clear and effective communication skills</li></ul><br>
<p></p>
<p>
Technical</p>
<ul>
<li>SAP MM functional and technical support</li>
<li>Procurement and tendering system administration</li>
<li>Advanced Excel and analytical modelling</li>
<li>Dashboard and report development (Power BI or equivalent preferred)</li>
<li>Data validation, reconciliation, and root‑cause analysis</li>
<li>Strong technical and business report writing skills</li></ul></div></div></div></div></div><p></p>

Sr. Specialist Procurement Performance Management

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