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Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Customer Service Specialist

Zain Omantel International (ZOI)

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a
 
 Service Fulfilment Operations &amp; Quality Specialist
 
 to join our Technology &amp; Operations &ndash; Service Fulfilment team. This role is responsible for providing customer support on post-delivery related activities, monitoring service performance and ensuring a positive customer experience. In addition, manage scheduling and dispatching field activities, tracking key performance indicators, managing inventory, ensuring safety compliance, and maintaining accurate records for ZOI customers across different locations.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 1.
 
 
 Customer Support for Field Activities
 
 
 <ul>
 <li>
 Scheduling &amp; Dispatching: Plan and schedule field activities, dispatching technicians or other field personnel to customer locations across the different locations of ZOI.
 </li>
 <li>
 Performance Monitoring: Track key performance indicators (KPIs) for field operations, such as service completion times, first-time fix rates, and customer satisfaction.
 </li>
 <li>
 Inventory Management: Manage inventory of tools, equipment, and parts used by colocation customers and field teams.
 </li>
 <li>
 Safety Compliance: Ensure all field activities are conducted in accordance with safety regulations and company policies.
 </li>
 <li>
 Customer Communication: Communicate with customers regarding service appointments and updates.
 </li>
 <li>
 Problem Resolution: Address customer complaints and resolve any issues that arise in the field.
 </li>
 <li>
 Reporting &amp; Documentation: Maintain accurate records of field activities, expenses, and other relevant data.
 </li>
 </ul>
 
 
 
 
 
 2. Service Quality Management
 
 
 <ul>
 <li>
 Make sure all orders are delivered with details service diagram sharded with INOC &amp; Submarine NOC team.
 </li>
 <li>
 Ensure adherence to service level agreements (SLAs) for wholesale customers.
 </li>
 <li>
 Contribute to customer services reporting [monthly, quarterly] and attend review meetings wherever required.
 </li>
 <li>
 Test and report voice quality regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 3. Operations Process Review and Enhancement
 
 
 <ul>
 <li>
 Identify opportunities to enhance operational workflows, customer support processes, and service delivery methods.
 </li>
 <li>
 Analyze recurring issues and bottlenecks to develop strategies for more efficient resolution.
 </li>
 <li>
 Document and standardize procedures to ensure consistency and quality across support teams.
 </li>
 <li>
 Work with cross-functional teams to implement changes and monitor their effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field is preferred.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 4 to 5 years of experience in Telecommunications Industry.
 </li>
 </ul>
 
 
 
 
 
 Knowledge / Technical Skills
 
 
 
 
 
 <ul>
 <li>
 Thorough knowledge of wholesale and network operations.
 </li>
 <li>
 Knowledge of International and National operations and business deals.
 </li>
 <li>
 Ability to think critically and make decisions quickly.
 </li>
 <li>
 Good understanding of Network systems, infrastructure, and emerging technologies.
 </li>
 <li>
 Good knowledge of terrestrial and submarine systems.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.
 
 
 
</div>

Service Operations Specialist

<div>
 Job brief
 
 
 We are looking for a Sales Specialist with excellent communication and persuasion abilities to support sales team members, develop sales programs, and set and meet the KPIs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Developing sales strategies and plans to achieve sales targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective sales approaches.
 </li>
 <li>
 Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore sales opportunities.
 </li>
 <li>
 Delivering persuasive sales presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.
 </li>
 <li>
 Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty. This involves regular communication, understanding customer needs, addressing concerns, and providing ongoing support.
 </li>
 <li>
 Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing sales techniques and tactics to overcome objections, handle negotiations, and secure sales closures.
 </li>
 <li>
 Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.
 </li>
 <li>
 Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.
 </li>
 <li>
 Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in selling digital products &amp; services
 </li>
 <li>
 Fluent in Arabic and English writing and speaking
 </li>
 <li>
 Skilled in Math and Computers
 </li>
 <li>
 Strong communication and presentation skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Sales Specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153266
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent (Short-Term)

AfroChic Beauty Lounge

<div>
 
 
 
 Braids Specialist
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 We are seeking a talented and passionate Hair Braider to join our dynamic salon team. The ideal candidate will possess a strong foundation in hair styling techniques, particularly in braiding, and will be dedicated to providing exceptional customer service. As a Hair Braider, you will create beautiful braided styles while ensuring a welcoming and professional atmosphere for clients.
 
 
 
 Duties
 
 
 <ul>
 <li>
 Execute various hair braiding techniques, including but
 
 not limited to
 
 cornrows, box braids, weaving and twists.
 </li>
 <li>
 Provide consultations to clients regarding their desired styles and recommend appropriate hair extensions or products.
 </li>
 <li>
 Maintain cleanliness and sanitation of workstations, tools, and salon equipment in compliance with health regulations.
 </li>
 <li>
 Utilize salon software such as Fresha for scheduling appointments and managing client records.
 </li>
 <li>
 Assist with front desk operations including greeting clients, answering inquiries, and managing retail sales transactions.
 </li>
 <li>
 Educate clients on hair care maintenance and product usage to enhance their overall experience.
 </li>
 <li>
 Collaborate with team members to create a positive salon environment through effective communication and teamwork.
 </li>
 <li>
 Mentor junior staff or interns in hair braiding techniques and best practices.
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in hair braiding with a strong portfolio showcasing various styles.
 </li>
 <li>
 Knowledge of hair extensions application techniques and color theory.
 </li>
 <li>
 Familiarity with salon software systems, particularly Fresha, is preferred, but not required.
 </li>
 <li>
 Must Speak &amp; Write English.
 </li>
 <li>
 Strong customer service skills with the ability to build rapport with clients.
 </li>
 <li>
 Excellent communication skills to effectively convey ideas and instructions.
 </li>
 <li>
 Understanding of sanitation practices within the beauty industry.
 </li>
 <li>
 Ability to perform services such as hair extensions, weaving, haircut, blow dry, color, and specialty treatments such as hair straightening with various products.
 </li>
 <li>
 Experience in retail sales and upselling beauty products.
 </li>
 <li>
 Strong organizational skills for managing appointments and inventory.
 </li>
 <li>
 Salon experience not less than 5 years
 </li>
 </ul>
 
 &nbsp;
 
 
 Join our team where creativity meets professionalism! We look forward to welcoming an enthusiastic Hair Braider who is eager to grow within our luxury salon community.
 
 
 Send your CV to afrochic.beautylounge@gmail.com
 
 
 &nbsp;
 
 
 Instagram: @afrochic.beautylounge
 
 
 Facebook: Afro Chic Beauty Lounge
 
 
 Afro Chic Number: +968 94 42 42 42
 
</div>

Braids Specialist

Baker Hughes

<div><div><div>Field Specialist &ndash; Drilling &amp; Completion Fluids
</div></div><div></div><div><div><div><div>Are you an experienced Drilling &amp; Completion Fluids Engineer looking for a new challenge? 
Do you enjoy being part of team that provides high-quality engineering for our customers? 
Be part of a successful team 
Our Drilling Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations. 
Partner with the best 
As a Field Specialist - Drilling &amp; Completion Fluids, you will provide on site services by measuring, testing and supervising the running of fluid mixing and pumping, including technical analysis and specific product and practical recommendations for controlling fluid properties under broad direction.
As a Field Specialist - Drilling &amp; Completion Fluids, you will be responsible for:<div><ul><li>
Providing onsite services by measuring, testing, and supervising the running of fluid mixing and pumping.</li><li>
Maintaining fluid properties at rig sites by accurately testing.</li><li>
Managing inventory at customer well sites.</li><li>
Ensuring effective customer service by keeping rig-site customers informed and creating solutions to problems.</li><li>
Being trained in the prevention and cure of Lost Circulation and stuck pipe</li><li>
Conducting sales calls at the field level or accompany Sales Representatives.</li><li>
Assisting operations in providing customers with effective and environmentally safe drilling fluids.</li><li>
Conducting all business activities in line with Baker Hughes policies</li></ul></div></div></div></div></div>
Fuel your passion
To be successful in this role you will:<ul><li>
Have a relevant bachelor's degree
</li><li>Have a minimum of 2 years of experience with Drilling &amp; Completion Fluids</li><li>
Have the ability to work in different environments and on different locations</li><li>
Have basic product line knowledge.</li><li>
Have demonstrated industry experience.</li><li><div>
Have strong teamwork skills.</div></li></ul>
Work in a way that works for you 
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Talk to use for your preferred working arrangement during interview. 
Working with us 
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. 
Working for you 
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: 
Contemporary work-life balance policies and wellbeing activities<ul><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Field Specialist - Drilling & Completion Fluids (DCF)

<div>
 
 Field Specialist &ndash; Drilling &amp; Completion Fluids
 
 
 
 
 Are you an experienced Drilling &amp; Completion Fluids Engineer looking for a new challenge?
 
 
 
 
 Do you enjoy being part of team that provides high-quality engineering for our customers?
 
 
 
 
 Be part of a successful team
 
 
 
 Our Drilling Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations.
 
 
 
 Partner with the best
 
 
 
 As a Field Specialist - Drilling &amp; Completion Fluids, you will provide on site services by measuring, testing and supervising the running of fluid mixing and pumping, including technical analysis and specific product and practical recommendations for controlling fluid properties under broad direction.
 
 
 
 As a Field Specialist - Drilling &amp; Completion Fluids, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing onsite services by measuring, testing, and supervising the running of fluid mixing and pumping.
 </li>
 <li>
 Maintaining fluid properties at rig sites by accurately testing.
 </li>
 <li>
 Managing inventory at customer well sites.
 </li>
 <li>
 Ensuring effective customer service by keeping rig-site customers informed and creating solutions to problems.
 </li>
 <li>
 Being trained in the prevention and cure of Lost Circulation and stuck pipe
 </li>
 <li>
 Conducting sales calls at the field level or accompany Sales Representatives.
 </li>
 <li>
 Assisting operations in providing customers with effective and environmentally safe drilling fluids.
 </li>
 <li>
 Conducting all business activities in line with Baker Hughes policies
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you will:
 
 
 
 <ul>
 <li>
 Have a relevant bachelor's degree
 </li>
 <li>
 Have a minimum of 2 years of experience with Drilling &amp; Completion Fluids
 </li>
 <li>
 Have the ability to work in different environments and on different locations
 </li>
 <li>
 Have basic product line knowledge.
 </li>
 <li>
 Have demonstrated industry experience.
 </li>
 <li>
 Have strong teamwork skills.
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Talk to use for your preferred working arrangement during interview.
 
 
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 Contemporary work-life balance policies and wellbeing activities
 
 
 
 <ul>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R153736
 
</div>

Explore 319+ Customer service specialist in Muscat this September. Find roles across top companies and apply now to boost your career.

319 customer service specialist jobs IN Muscat

Customer Service Specialist

Service Operations Specialist

Sales Specialist

Guest Relations Agent (Short-Term)

Braids Specialist

Field Specialist - Drilling & Completion Fluids (DCF)

Field Specialist - Drilling & Completion Fluids (DCF)