account specialist

it support specialist

sales & customer services

sales coordinator

service delivery coordinator Jobs in Muscat

service delivery coordinator

customer service specialist

Digital Mall المول الرقمي

<div>
 Job brief
 <br/>
 <br/>
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
  </li>
  <li>
   Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
  </li>
  <li>
   Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
  </li>
  <li>
   Document customer interactions and resolutions to ensure consistent and high-quality support.
  </li>
  <li>
   Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
  </li>
  <li>
   Proactively identify and escalate complex issues to the appropriate technical team.
  </li>
  <li>
   Maintain a positive and professional demeanor, building trust and rapport with each customer.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 1 years of experience in technical support or customer service.
  </li>
  <li>
   Strong understanding of computers, software, and troubleshooting principles.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
  </li>
  <li>
   Active listening skills and a genuine desire to help customers.
  </li>
  <li>
   Ability to work independently and manage multiple tasks efficiently.
  </li>
  <li>
   Proficient in using computers and comfortable navigating various software applications.
  </li>
  <li>
   Ability to fluently speak, write, and read in both English and Arabic
  </li>
  <li>
   A positive and solutions-oriented attitude.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   All of the hardware and software will be provided for you
  </li>
  <li>
   Sponsorship VISA will be provided for expats
  </li>
  <li>
   Relocation cost from origin country to Oman will be covered
  </li>
  <li>
   Work-Life balance
  </li>
  <li>
   Fun and fair work culture
   <br/>
  </li>
 </ul>
</div>


Customer Service Specialist

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><li>Job Opening ID ZR_975_JOB
</li><li>Date Opened 07/15/2026
</li><li>Job Type Full time
</li><li>Work Experience Minimum of 2&ndash;4 years of relevant experience in marketing, digital marketing, communications, or brand management
</li><li>Job Opening Status Open
</li><li>Industry Logistics
</li><li>Degree Bachelor's
</li><li>Job Role Marketing Specialist
</li><li>City Muscat
</li><li>State/Province Masqat
</li><li>Country Sultanate of Oman
</li><li>Zip/Postal Code 0000</li></ul></div>
<br><div><p><b>1. Job Purpose</b><br>
<br>
</p><p>The Marketing Specialist is responsible for planning, coordinating, and implementing marketing activities that strengthen the Company&rsquo;s brand, support business development, and improve engagement with existing and potential customers.<br>
<br>
</p><p>The role includes digital marketing, content creation, market research, brand management, event coordination, preparation of promotional materials, and analysis of marketing performance.<br>
<br>
</p><p></p><br>
<p><b>2. Key Responsibilities</b><br>
<br>
</p><ul><li>Prepare marketing activity schedules, budgets, and campaign plans.
<br>
</li><li>Ensure marketing activities are aligned with the Company&rsquo;s business objectives and commercial priorities.
<br>
</li><li>Coordinate marketing activities across different business units and geographical locations.
<br>
</li></ul><ul><li>Manage and regularly update the Company&rsquo;s website.
<br>
</li></ul><ul><li>Prepare content for the Company&rsquo;s website, newsletters, presentations, brochures, and advertisements.
<br>
</li><li>Develop corporate profiles, marketing presentations, promotional materials, and customer communications.
<br>
</li><li>Review and proofread marketing materials to ensure accuracy, consistency, and professional quality.
<br>
</li><li>Collect information from internal departments for use in marketing materials.
<br>
</li><li>Ensure that all published content reflects the Company&rsquo;s values, services, and market positioning.
<br>
</li></ul><ul><li>Ensure consistent use of the Company&rsquo;s logo, visual identity, tone of communication, and brand guidelines.
<br>
</li><li>Monitor the presentation of the Company&rsquo;s brand across all communication channels.
<br>
</li><li>Support initiatives aimed at improving brand awareness and corporate reputation.
<br>
</li><li>Maintain an organized library of approved logos, templates, photographs, presentations, and promotional materials.
<br>
</li>Coordinate the design and production of branded materials and corporate gifts.<br>
<li>
<br>
</li></ul><p></p><br>
<p><b>Events and Corporate Communications</b><br>
<br>
</p><ul><li>Coordinate the Company&rsquo;s participation in exhibitions, conferences, seminars, and corporate events.
<br>
</li><li>Support the organization of customer meetings, networking events, and promotional activities.
<br>
</li><li>Prepare invitations, presentations, event materials, banners, and branded items.
<br>
</li><li>Coordinate with venues, suppliers, event organizers, and other external parties.
<br>
</li><li>Prepare corporate announcements, news updates, and press-related materials when required.
<br>
</li></ul>Prepare presentations, proposals, brochures, and promotional materials for potential customers and business partners.<br>
<ul><li>
<br>
</li></ul><p><b>Reporting and Performance Analysis</b><br>
<br>
</p><ul><li>Prepare monthly, quarterly, and annual reports on marketing activities.
<br>
</li><li>Track marketing campaigns against agreed objectives and KPIs.
<br>
</li><li>Analyze marketing results and recommend improvements.
<br>
</li><li>Maintain a marketing activity tracker and campaign calendar.
<br>
</li>Provide regular updates to management on completed, ongoing, and planned activities.<br>
<li>
<br>
</li></ul><p></p><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<p><b>3. Education and Experience</b><br>
<br>
</p><p><b>Education</b><br>
<br>
</p>Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, Public Relations, or a related field.<br>
<ul><li>
<br>
</li></ul><p><b>Experience</b><br>
<br>
</p><ul><li>Minimum of 2&ndash;4 years of relevant experience in marketing, digital marketing, communications, or brand management.
<br>
</li><li>Experience in an international or corporate business environment is preferred.
<br>
</li><li>Practical experience managing websites, social media platforms, and digital campaigns.
<br>
</li><li>Experience preparing corporate presentations, promotional materials, and marketing content.
<br>
</li>Experience working with designers, agencies, printers, and event suppliers is an advantage.<br>
<li>
<br>
</li></ul><p></p><br>
<p><b>4. Knowledge and Skills</b><br>
<br>
</p><ul><li>Good knowledge of marketing principles, branding, market research, and digital marketing.
<br>
</li><li>Strong writing, editing, and proofreading skills.
<br>
</li><li>Knowledge of social media platforms and content-management tools.
<br>
</li><li>Good analytical and reporting skills.
<br>
</li><li>Strong organizational and time-management abilities.
<br>
</li><li>Ability to manage multiple assignments and deadlines.
<br>
</li><li>Strong communication and interpersonal skills.
<br>
</li><li>High attention to detail.
<br>
</li>Proficiency in Microsoft PowerPoint, Excel, and Word.<br>
<li>
<br>
</li></ul><p></p><br>
<p><b>4. Key Competencies</b><br>
<br>
</p><ul><li>Creativity and initiative
<br>
</li><li>Business orientation
<br>
</li><li>Customer focus
<br>
</li><li>Communication and presentation
<br>
</li><li>Planning and organization
<br>
</li><li>Analytical thinking
<br>
</li><li>Results orientation
<br>
</li><li>Collaboration and teamwork
<br>
</li><li>Adaptability
<br>
</li><li>Attention to detail
<br>
</li><li>Accountability
<br>
</li><li>Time management</li></ul></div><p></p>

Marketing Specialist

Schneider Electric

<div>Job Description:
<div>
Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of its entire people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.</div><p></p><p><br>
We are looking for a seasoned, experienced professional Installed Based Service Engineer to join our team in Muscat, Oman.</p><div><b>
Responsibilities:</b></div><br>
<ul><li>
To operate as LV/MV Specialist with protection capability.</li><li>
MV-troubleshooting, erection, and maintenance of our MV products/equipment&rsquo;s.</li><li>
LV-troubleshooting, Retrofit- mechanical Bus bar modification. erection and maintenance and testing of LV products/Equipment&rsquo;s.</li><li>
To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.</li><li>
To assist in spare parts/retrofit/extension panels/offer preparation, assist in contract execution.</li><li>
Knowledge in LV switchgear such as Okken / Blok set</li><li>
Knowledge in Masterpact NT/NW, Compact Breakers and Micrologic (LV Trip unit)</li><li>
Interfacing with customers or works to clarify technical matters and rectifying all related problems of MV / LV products / equipment&rsquo;s.</li><li>
Programming and troubleshooting of protection relays (SEPAM, MICOM &amp; VIP) - Knowledge of other manufacturers&rsquo; relays is plus.</li><li>
Testing and commissioning of MV/ LV equipment&rsquo;s / products. Perform contract execution for spare parts, retrofit extension panels and maintenance jobs.</li><li>
Hand on work experience of Schneider electric products like MC set, Okken, PIX, GenieEvo, GHA, GMA, WS</li><li>
Responsible for project delivery and field activities on customer installed base. Dedicated for field activities on customer installed base and project delivery.<br>
<ul><li>Execution of technical tasks following notification, dedicated to asset management offer and project and engineering.</li></ul></li><li>
Ensure complex installation, maintenance and repair on customer installed base.<br>
Identify new opportunities while attending customer sites to promote Services growth.<br>
Knowledge transfer within Services Field domain with a coordination role of jobhold</li></ul>
(External) English Qualifications:
<div><b>
Key Qualifications:</b></div><ul><li>
Degree in Electrical and Electronics Engineering.</li><li>
Must have good communication skills.</li><li>
Minimum of 8-10years of experience in Installation, Mechanical retrofit,testing and Commissioning and maintenance activities</li><li>
Must have good communication and interfacing skills.</li><li>
To work at site (Flexible hours) as per job requirement. (onshore / Offshore)</li><li>
Must have the Digital Experience and fulfilling the KPI of Schneider electric.</li><li>
ADDC /DEWA approval if any is added advantage.</li><li>
GIS switchgear experience is mandatory specially in GHA, GMA, WS.</li><li>
Knowledge on Windows MS Office / associated Software&rsquo;s related to the test equipment&rsquo;s and Relays. LV specialization software&rsquo;s.</li></ul>
Local Benefits (English):
<p><b>
Rewards designed for you</b></p><p>
Our Total Rewards is our way of saying: We see you and we value you. It&rsquo;s more than just pay and benefits&mdash;it&rsquo;s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we&rsquo;re here for what matters most to you. Discover more at our Career Page.</p><ul><li>Country-specific programs and initiatives may be available.</li></ul>
(External) English Company Boiler Plate:<p></p><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;40 billion global revenue<br>
+9% organic growth<br>
150 000+ employees in 100+ countries</p><p></p><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div>

Installed Based Service Engineer

OQ Chemicals

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Sr. Specialist Business Applications</div></div><div><br>
<div><b>
Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
People, Technology &amp; Culture</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
IDS &amp; CI - Digital Delivery</div></div></div><div><br>
<div>
<div><b>Location</b></div></div><div><br>
<div>
Oman &ndash; Muscat</div></div><div><br>
<div><b>
Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
Manager Digital Delivery</div></div><div><br>
<div><b>
Direct </b><b>reports</b></div></div><div><br>
<ul><li></li></ul></div></div><div><br>
<div>
<div><b>Job purpose</b></div><br>
<div><b>
</b></div><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company&rsquo;s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated &mdash; ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect&rsquo;s portfolio.</p>
<p>
The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.
</p><div>The position will act in accordance with the OQEP&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main Tasks and Responsibilities</b></div>
<div><b>
Solution Architecture &amp; Design</b></div>
<ul>
<li>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</li>
<li>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</li>
<li>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</li>
</ul>
<div><b>Architecture Governance &amp; Standards</b></div>
<ul>
<li>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</li>
<li>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</li>
<li>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</li>
</ul>
<div><b>Delivery Standards &amp; CI/CD</b></div>
<ul>
<li>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</li>
<li>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</li>
<li>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</li>
</ul>
<div><b>Deployment &amp; Release Strategy</b></div>
<ul>
<li>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</li>
<li>Define release governance &mdash; deployment runbooks, rollback/back-out plans, and post-deployment verification &mdash; and oversee controlled releases of significant changes.</li>
<li>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</li>
</ul>
<div><b>EDRMS / ECM Platform Architecture</b></div>
<ul>
<li>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</li>
<li>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</li>
<li>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</li>
</ul>
<div><b>Integration Architecture</b></div>
<ul>
<li>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</li>
<li>Define standards for authentication, error handling, monitoring, and data quality across integrations.</li>
</ul>
<div><b>Technical Leadership, Support Oversight &amp; Vendor Management</b></div>
<ul>
<li>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed &mdash; without owning first-line incident resolution.</li>
<li>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</li>
<li>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</li>
<li>Perform other related duties as assigned.</li></ul></div><br>
</div><br>
<div><div><div><b>Key interactions</b></div>
<div><b>
Internal:</b> IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</div>
<div><b>
External:</b> Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use.</div></div></div><div><br>
<div>
<div><b>Education Requirements</b></div></div><div><br>
<div><b>
Required:</b> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.</div>
<div><b>
Preferred:</b> Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.</div></div></div><div><br>
<div>
<div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required)<br>
</div></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div><ul><li>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.</li>
<li>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.</li>
<li>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.</li>
<li>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).</li>
<li>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.</li>
<li>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.</li>
<li>Experience working with vendors and managing technical delivery quality and compliance.</li></ul><br>
</div>
<div><div>Technical Competencies:</div>
<ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication skills, able to translate technical concepts for business stakeholders.</li>
<li>Ability to act as a technical authority and influence design decisions across teams and vendors.</li>
<li>Attention to detail and a quality-driven mindset.</li>
<li>Self-motivated with the ability to manage multiple initiatives concurrently.</li>
<li>Collaborative approach to working with cross-functional and vendor teams.</li>
<li>Cultural sensitivity in a multinational environment.</li>
</ul>
<div>Technical Competencies:
</div><ul><li>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).</li>
<li>Architecture governance and Architecture Decision Records (ADRs).</li>
<li>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).</li>
<li>Automated testing and security scanning (SAST/DAST/dependency scanning).</li>
<li>Deployment architecture, environment strategy, and release governance.</li>
<li>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).</li>
<li>Document management workflows, metadata models, taxonomy, and records compliance.</li>
<li>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.</li>
<li>IT governance, change management, and access control principles.</li>
<li>Vendor management and technical delivery review.IT governance, change management, and access control principles.</li>
<li>Vendor management and technical delivery review.</li></ul></div></div></div></div></div><p></p>

Sr. Specialist Business Applications

KALSOFT

<div>
 <p>
  <strong>
   Location:
  </strong>
  Onsite &ndash; Oman
  <br/>
  <strong>
   Eligibility:
  </strong>
  Omani Nationals Only
  <br/>
  <strong>
   Experience:
  </strong>
  5&ndash;8 Years
  <br/>
  <strong>
   Employment Type:
  </strong>
  Full-Time (Contractual)
 </p>
 <p>
  KalSoft is seeking an experienced
  <strong>
   Senior Infrastructure Specialist
  </strong>
  to manage and support enterprise IT infrastructure. The ideal candidate will have expertise in Microsoft technologies, cloud platforms, virtualization, cybersecurity, and infrastructure operations, ensuring high availability, security, and business continuity.
 </p>
 Key Responsibilities
 <ul>
  <li>
   Manage and administer
   <strong>
    Active Directory
   </strong>
   ,
   <strong>
    Office 365
   </strong>
   , and
   <strong>
    SharePoint
   </strong>
   environments
  </li>
  <li>
   Maintain and support
   <strong>
    Windows Servers
   </strong>
   , cloud infrastructure, and virtualization platforms
  </li>
  <li>
   Implement infrastructure security, access controls, and system hardening
  </li>
  <li>
   Perform
   <strong>
    patch management
   </strong>
   , vulnerability assessments, and remediation activities
  </li>
  <li>
   Monitor infrastructure performance, troubleshoot issues, and ensure system availability
  </li>
  <li>
   Support infrastructure operations, upgrades, migrations, and disaster recovery initiatives
  </li>
  <li>
   Provide
   <strong>
    24&times;7 operational support
   </strong>
   for critical infrastructure services
  </li>
  <li>
   Maintain technical documentation and ensure compliance with IT standards
  </li>
 </ul>
 Requirements
 <ul>
  <li>
   Bachelor's degree in
   <strong>
    Computer Science
   </strong>
   , Information Technology, or a related field (Master's preferred)
  </li>
  <li>
   <strong>
    5&ndash;8 years
   </strong>
   of experience in infrastructure administration and operations
  </li>
  <li>
   Hands-on experience with
   <strong>
    Active Directory, Office 365, SharePoint, Windows Server, Cloud (Azure/AWS), and Virtualization (VMware/Hyper-V)
   </strong>
  </li>
  <li>
   Strong knowledge of infrastructure security, patch management, and vulnerability management
  </li>
  <li>
   Excellent troubleshooting, communication, and project coordination skills
  </li>
  <li>
   Fluent in English
  </li>
 </ul>
 Preferred Qualifications
 <ul>
  <li>
   Relevant certifications such as
   <strong>
    Microsoft, Azure, VMware (VCP), AWS, ITIL, Security+, or CISSP
   </strong>
  </li>
  <li>
   Experience working in enterprise or government environments
  </li>
  <li>
   Knowledge of PowerShell scripting and infrastructure automation is an advantage
  </li>
 </ul>
</div>


Senior Infrastructure Specialist

Pure planet

<p><b>Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)</b></p><p><b>Position Summary</b></p><p>The Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.</p><p>The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.</p><p><b>Key ResponsibilitiesGuest Welcome &amp; First Impression</b></p><ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul><p><b>Guest Seating &amp; Flow Management</b></p><ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul><p><b>Customer Service Excellence</b></p><ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul><p><b>Reservation &amp; Guest Communication</b></p><ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul><p><b>Coordination with Operations Team</b></p><ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul><p><b>Complaint Handling &amp; Guest Recovery</b></p><ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul><p><b>Brand Presentation &amp; Standards</b></p><ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul><p><b>Sales &amp; Customer Engagement Support</b></p><ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul><p><b>Reporting &amp; Guest Feedback</b></p><ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul><p><b>Required Qualifications</b></p><ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum <b>2&ndash;3 years of experience</b> in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul><p><b>Mandatory Knowledge &amp; SkillsHospitality Knowledge</b></p><p>Strong understanding of:</p><ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul><p><b>Communication Skills</b></p><ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul><p><b>Customer Experience Skills</b></p><ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul><p><b>Systems Knowledge (Mandatory / Preferred)</b></p><p>Knowledge of:</p><ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul><p>Ability to:</p><ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul><p><b>Microsoft Office Skills (Preferred)</b></p><p>Basic knowledge of:</p><ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul><p><b>Additional Requirements</b></p><ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul><p><b>Core Competencies</b></p><ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul><p><b>Role Importance</b></p><p>The Host is considered the <b>Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;</b>. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.</p><p>Pay: RO1.000 - RO2.000 per month</p><p>Work Location: In person</p>

Cafe Shop Host

<p><b>Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)</b></p><p><b>Position Summary</b></p><p>The Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.</p><p>The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.</p><p><b>Key Responsibilities</b></p><p><b>Guest Service Excellence</b></p><ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul><p><b>Order Taking &amp; Menu Knowledge</b></p><ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul><p><b>Food &amp; Beverage Service</b></p><ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul><p><b>Table Management &amp; Guest Experience</b></p><ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul><p><b>Sales &amp; Upselling</b></p><ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul><p><b>Order Accuracy &amp; Coordination</b></p><ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul><p><b>Guest Complaints &amp; Service Recovery</b></p><ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul><p><b>Cash &amp; POS Support</b></p><ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul><p><b>Cleanliness &amp; Food Safety</b></p><ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul><p><b>Required Qualifications</b></p><ul><li>Minimum <b>1&ndash;3 years of experience</b> as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul><p><b>Mandatory Knowledge &amp; SkillsService Knowledge</b></p><ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul><p><b>Product Knowledge</b></p><p>Must understand:</p><ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul><p><b>Customer Service Skills</b></p><ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul><p><b>Systems Knowledge (Mandatory / Preferred)</b></p><p>Knowledge of:</p><ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul><p>Ability to:</p><ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul><p><b>Microsoft Office Skills (Preferred)</b></p><p>Basic knowledge of:</p><ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul><p><b>Additional Requirements</b></p><ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul><p><b>Core Competencies</b></p><ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul><p><b>Role Importance</b></p><p>The Server / Waiter / Waitress plays a critical role as the <b>direct connection between the brand and the guest</b>. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.</p><p>Pay: RO1.000 - RO2.000 per month</p><p>Work Location: In person</p>

Cafe Server / Waiter / Waitress

Explore 47+ Customer service specialist in Muscat this August. Find roles across top companies and apply now to boost your career.