customer success advocate

guest service agent

guest service center agent Jobs in Muscat

guest service center agent

guest service centre manager Jobs in Muscat

guest service centre manager

customer service representative

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; High School Diploma
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Familiar with local information such as transportation, attractions and airport information
 
 
 &bull; Good communication skills
 
 
 &bull; Good level of English both verbal and written
 
 
 
</div>

Bell Captain

Spa Staff.com

<div>
 Minimum experience required: over 5 years.
 
 
 Salary: Negotiable based skills and experience
 
 
 Location: Muscat, OM
 
 
 Start date: Open Ended
 
 
 
 Details
 
 
 
 We are looking for a well-organized and customer-focused Receptionist to join our new hair wellness ...
 
 
 We are looking for a well-organized and customer-focused Receptionist to join our new hair wellness and treatment studio in Oman. This role is ideal for someone with strong communication skills, excellent attention to detail, and a warm, professional attitude. Experience in salons, spas, or wellness centers is preferred.
 
 
 The Receptionist will be the first point of contact for clients and play a key role in scheduling appointments, coordinating daily operations, and supporting the team.
 
 
 Key Responsibilities
 
 
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 Manage all client appointments, bookings, and scheduling using the salon&rsquo;s system.
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 Welcome clients and ensure a smooth check-in and check-out experience.
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 Handle inquiries through phone, WhatsApp, and social media with professionalism.
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 Oversee stock management, including product inventory, ordering, and stock level monitoring.
 </li>
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 Assist the Head Therapist with minor treatment support when required (e.g., preparing products, setting up treatment rooms).
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 Support staff coordination, daily task management, and workflow organization.
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 Maintain reception cleanliness, product display areas, and overall front-of-house presentation.
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 Process payments and maintain accurate records.
 
 
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 </ul>
 
 Essential Qualifications &amp; Skills
 
 
 
 <ul>
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 Previous experience in salon/spa reception or customer service roles.
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 Basic understanding of hair treatments or spa therapies (training will be provided).
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 Strong communication and organizational skills.
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 Ability to multitask and manage high-traffic periods smoothly.
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 Professional appearance, positive attitude, and strong customer-care mindset.
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 Comfortable with booking systems, WhatsApp communication, and POS handling.
 </li>
 </ul>
</div>

Full Time Receptionist for a High Street Salon in Oman .

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
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 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
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 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
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 <li>
 Convert the window shoppers to ultimate buyers.
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 Promote the Club Apparel Loyalty Program of the company for repeat sales
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 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
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 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
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 Must be presentable and well-groomed at all the times
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 Flexible to work for extended hours during the Sale period
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 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
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 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 
 Merchandise
 
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
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 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
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 Record the inventory inward / outward and maintain the report of the same Process
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 Handle the POS (Point of Sale) / Billing Counter efficiently
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 Tally money in the cash till during the beginning / end of the shifts
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 Issue receipts / refunds / change to the customers correctly
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 Process the payments by cash / credit cards / vouchers / automatic debits
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Must be flexible to work for varied shifts and overtime as per the business requirement
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 Adhere to SOP &amp; Loss Prevention Policies
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 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Steel Force Building Materials Trading

Position: Counter Salesman / SalesmanAs the public face of the company the Counter Salesman is responsible for dealing with any and all customer questions about the products and services the company offers. Counter Salesman is expected to be continuously updating their knowledge of the company products, services, and policies.<ul><li>Assist the customers at the counter with their queries and at the same time provide them with the resolution effectively.</li><li>Ask questions politely and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service.</li><li>Must treat all the customers with respect and courtesy.</li><li>Mention each and every record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed.</li><li>Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.</li><li>Provide with quotes of various quotes which is appropriate.</li><li>Update the product details with any of the resources working in a continuous manner.</li><li>Keep yourself updated with the product inventory and its functionality.</li><li>Communicate effectively with the customers regarding any relevant procedures and policies which might be beneficial to them.</li><li>Must check the quality and the quality of the product which is brought into the warehouse, need to verify it depending on the order made initially.</li><li>Ensure that each product is stacked as per their location in the warehouse and organize it effectively.</li><li>Follow each safety rules assigned.</li><li>Should be active enough to inform the manager of any potential harmful condition.</li><li>Perform inspections of the delivery vehicle whenever required.</li><li>Count and check the physical condition of the material returned from the customer.</li><li>Arrange for the material to be unloaded in a proper and correct manner.</li><li>To check and identify the stacking position of the material and to oversee that the instructions are followed correctly.</li><li>Documentation of orders / vouchers.</li><li>Create strategies to ensure that sales targets are met.</li><li>Develop business and sales of the branch.</li></ul>Counter Salesman Requirements:<ul><li>An Associate&rsquo;s degree or high school diploma.</li><li>Retail sales experience.</li><li>A professional appearance.</li><li>Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.</li><li>The ability to read, write, and perform basic math.</li><li>The ability to stand and walk for extended periods of time.</li><li>Oman Driving Licence wil be added advantage.</li></ul>Job Type: Full-timePay: From RO200.000 per monthExperience:<ul><li>Hardware &amp; Building Materials: 2 years (Required)</li></ul>Work Location: In person

Counter Salesman / Salesman

Job Title: Counter Sales StaffJob Summary We are looking for an energetic and customer-focused Counter Sales Staff with a minimum of 2 years of sales experience. The ideal candidate should have prior experience in trading, excellent communication skills, and the ability to build strong customer relationships. Knowledge of Arabic will be considered an added advantage.Responsibilities<ul><li>Assist walk-in customers and professionally provide product information.</li><li>Generate sales by understanding customer needs and recommending suitable products.</li><li>Handle sales transactions accurately and efficiently.</li><li>Maintain product displays, stock levels, and the overall presentation of the counter.</li><li>Follow up with clients to ensure satisfaction and encourage repeat business.</li><li>Support the sales team in achieving monthly and quarterly targets.</li><li>Prepare daily sales reports and maintain records of customer interactions.</li></ul>Requirements<ul><li>Minimum 2 years of experience in sales, preferably in trading or counter sales.</li><li>Strong customer service and interpersonal skills.</li><li>Good communication skills in English; knowledge of Arabic is a plus.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Basic computer knowledge for billing, reporting, and record-keeping.</li><li>Self-motivated, target-driven, and a team player.</li><li>Willingness to work on shift duties</li></ul>Job Type: Full-timePay: RO240.000 - RO260.000 per monthWork Location: In person

Inside Sales/Counter Sales

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

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