concierge manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!<ul><li>Overlook the daily operations of the whole Concierge department.</li><li>Coach, lead, guide and direct the efforts of the team of Concierge Agents.</li><li>Approve and adjust schedules as required based on business volume forecasts.</li><li>Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>Support training initiatives and provides a training role as required.</li><li>Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>Respond to queries positively.</li><li>Follow through all endorsements at the concierge and ensure completion.</li><li>Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>Be transparent and responsible on matters involving finances.</li><li>Maintain absolute integrity and trustworthiness in the team.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>Monitor responsible use of all available systems and equipment in the hotel.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP's (Standard Operating Procedures) including all safety policies</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Other duties as assigned.</li></ul> 
Qualifications<ul><li> 
Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Member of Les Cles D'Or is preferred.</li><li>Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Ability to work cohesively with fellow colleagues as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Concierge Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP's (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Member of Les Cles D'Or is preferred.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Mandarin Oriental

<div>
 
 Position Title:
 
 Concierge
 
 
 
 Reports To:
 
 Supervisor: Level 6
 
 
 
 Supervises:
 
 N/A
 
 
 
 Job Level:
 
 Rank &amp; File: Level 7 / 8
 
 
 
 Department:
 
 Concierge
 
 
 
 Division:
 
 Rooms Division
 
 
 The Hotel
 
 
 Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat," an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
 
 
 
 Our Mission
 
 
 
 Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
 
 
 
 Guiding Principles
 
 
 
 Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility
 
 
 Scope of Position
 
 
 The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 Departmental
 
 
 
 <ul>
 <li>
 Create focused conversations with guests which identify their personal preferences.
 </li>
 <li>
 Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
 </li>
 <li>
 Provide clear directions for all guests travelling outside of the hotel.
 </li>
 <li>
 Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
 </li>
 <li>
 Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
 </li>
 <li>
 Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
 </li>
 <li>
 Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
 </li>
 <li>
 Assists guests in the confirming or booking of airline flights.
 </li>
 <li>
 Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
 </li>
 <li>
 Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
 </li>
 <li>
 Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha
 </li>
 <li>
 Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 
 
 </li>
 </ul>
 Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.
</div>

Concierge

Accor

<div><div>Company Description</div> 
La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul>
Why work for Accor?<ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS<div> 
Job Description</div><ul><li> 
Supervise and support the concierge team in daily operations</li><li>
Ensure consistent delivery of a luxury guest experience</li><li>
Handle guest requests, complaints, and special arrangements with professionalism and discretion</li><li>
Train, coach, and provide feedback to team members</li><li>
Coordinate with other hotel departments to meet guest needs</li><li>
Maintain up-to-date local knowledge and partnerships</li><li>
Ensure adherence to brand standards and service procedures</li><li>
Support scheduling, reporting, and operational tasks</li></ul><div> 
Qualifications</div><ul><li> 
Previous concierge or front-of-house experience, preferably in a luxury hotel</li><li>
Supervisory experience is an advantage</li><li>
Excellent knowledge of local attractions, dining, and services</li><li>
Strong communication and interpersonal skills</li><li>
High emotional intelligence and attention to detail</li><li>
Ability to stay calm and composed under pressure</li><li>
Leadership and coaching capability</li><li>
Passion for hospitality and guest service</li><li>
Strong organisational and problem-solving skills</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Concierge Supervisor

First Real Estate & Maintenance Company

Job Title: Concierge (Arabic Speaker)Location: The Townhouses The Pearl, Scout Facility ManagementSalary: QAR 2,200Hiring: ImmediateJob Description:We are looking for a professional and proactive Concierge to join our team at The Townhouses The Pearl under Scout Facility Management. The ideal candidate will be an Arabic speaker with hospitality experience, committed to delivering exceptional guest services.Key Responsibilities:Welcome and assist guests with check-in/check-out procedures.Provide information about the property, services, and local attractions.Coordinate guest requests and ensure prompt resolution of issues.Arrange transportation, reservations, and other concierge services.Maintain a high level of guest satisfaction and professionalism at all times.Liaise with other departments to ensure seamless service delivery.Requirements:Fluent in Arabic (written and spoken); English is a plus.Previous hospitality experience preferred.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks.Flexible with shifts and available to start immediately.Benefits:Competitive salary: QAR 2,200Opportunity to work in a professional and dynamic hospitality environmentHow to Apply:Interested candidates can send their CV and cover letter to Email Id: mohamed@scout-fm.comJob Type: Full-timePay: From QAR2,200.00 per month

Concierge (Arabic Speaker)

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

Duty Manager

Explore 550+ Concierge manager in Doha Qatar this January. Find roles across top companies and apply now to boost your career.

550 concierge manager jobs IN Doha Qatar

Assistant Concierge Manager

Assistant Concierge Manager

Concierge

Concierge Supervisor

Concierge (Arabic Speaker)

Guest Relations Agent

Duty Manager