concierge manager

Hilton

<div>Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
What will I be doing
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise / Manage daily Concierge operations</li><li>
Set Departmental objectives, work schedules, budgets, policies and procedures</li><li>
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li><li>
Coordinating with other departments within the hotel, such as housekeeping, maintenance, and front desk, to ensure seamless service delivery and guest satisfaction.</li><li>
Maximize Sales revenues through up-selling and marketing programs.</li><li>
Handling any issues or complaints that arise during a guest's stay with professionalism and efficiency and finding satisfactory resolutions.</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Continuously seeking feedback from guests and monitoring industry trends to identify areas for improvement in service delivery and guest satisfaction.</li><li>
Attend Front of House/Hotel meetings, as required</li></ul>
What are we looking for
A Chief Concierge serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 4&ndash;6 years of experience in a luxury or ultra-luxury hotel environment, with proven exposure to Concierge or Front Office operations.</li><li>
Previous leadership experience within a Concierge or Front of House team, with a strong ability to mentor, motivate, and develop Team Members.</li><li>
Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences, with the ability to curate personalized guest itineraries.</li><li>
Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.</li><li>
Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.</li><li>
Exceptional communication and interpersonal skills, with the confidence to engage professionally with high-profile guests, partners, and internal stakeholders.</li><li>
Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution-oriented in a fast-paced, high-pressure environment.</li><li>
High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.</li><li>
Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.</li><li>
Proficiency in property management systems and Front Office technology, with a solid understanding of hotel policies and procedures.</li><li>
A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand&rsquo;s luxury standards.</li><li>
Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.
</li></ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest&rsquo;s needs and requests. Concierge Agent reports to Chief Concierge.
As a Concierge Agent, you will be responsible for the following duties:<ul>
<li>
Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.</li>
<li>
Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.</li>
<li>
Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.</li>
<li>
Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.</li>
<li>
Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.</li>
<li>
Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.</li>
</ul>
As a Concierge Agent, we expect from you:<ul>
<li>
Holds a senior school qualification or equivalent; Clefs d&rsquo;Or membership is a plus.</li>
<li>
Has a minimum of 3 years&rsquo; experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.</li>
<li>
Previous work experience in Dubai is essential.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.</li>
<li>
Excellent English communication skills; additional language skills such as Arabic are preferred.</li>
<li>
Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Concierge Agent

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Ten Group

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. For more information, please watch Ten's Growth Engine Video Overview Do you have what it takes to work with Ultra-High-Net-Worth clients, curating exclusive luxury lifestyle experiences and delivering service at the highest level? Join Our Team as a Private Lifestyle Manager You will play a crucial role in delighting and retaining our members. You will be expected to go above and beyond to ensure each member enjoys a memorable experience with elevated access to fulfill their dining, entertainment, retail and travel needs. You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members. Being well-versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members' needs with our services and provide a personalised, world-class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations. Key Responsibilities Service Delivery <ul> <li>Professionally onboard members to Ten, tailored to their needs, ensuring that they feel connected to as an individual and understand how they personally best use the service</li> <li>Private Client Relationship Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example</li> <li>Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn</li> <li>Establish strategies for low users, high users and engage members that haven't used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these</li> <li>Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best</li> <li>To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings</li> <li>To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service</li> <li>To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence</li> <li>To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten</li> <li>To gather feedback from members' previous requests and use this feedback effectively</li> <li>To keep administration and research relating to the members or the members requests accurately up to date on Ten's CRM system</li> <li>To think commercially and ensure that any opportunities for commission are realized</li> </ul> Education/Experience Knowledge, Skills & Abilities <ul> <li>Only Arabic speaking candidates who are CURRENTLY based in the UAE will be considered</li> <li>Must be fluent in native English and Arabic. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.</li> </ul> <ul> <li>Must have at least 3 years of experience in luxury lifestyle management</li> <li>Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.</li> <li>A strong understanding of UHNW expectations and demands</li> <li>Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.</li> <li>Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.</li> <li>Understanding of and experience using a CRM system</li> <li>Possess local expertise and familiar with GCC market</li> <li>Can do attitude with strong understanding of Arabic culture (GCC, Middle East and North Africa)</li> <li>Flexible with different shift patterns</li> <li>Exceptional verbal and written communication skills, combined with demonstrated problem solving ability</li> <li>A deep sense of empathy and ability to connect with members quickly and building trust</li> <li>Confidence in communicating with UHNW clients</li> <li>A 'can do, will do' mindset, willing to get whatever is needed done</li> <li>A high sense of ownership in everything you do, taking responsibility</li> <li>Incredible ability to drive noticeably high member satisfaction</li> <li>Analytical in approach, with a commercial understanding to service delivery</li> </ul> Guidelines for Hybrid/Home Office option <ul> <li>Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.</li> <li>A secure home office at your confirmed address, free from background noise or other distractions</li> <li>Internet service must meet minimum requirements and minimum speed check must be complete</li> </ul> Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits: <ul> <li>A competitive salary will be offered depending on experience plus performance related bonus</li> <li>Offer flexible work arrangements including Hybrid work possibilities</li> <li>Annual Leave of 22 days per annum and an additional 3 extra days of annual leave in third year.</li> <li>One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave</li> <li>Lucrative Ten Loyalty Rewards program </li><li>Remote Working Holidays - Travel and Work for up to 4 weeks per year!</li> <li>Access to lots of great travel and entertainment discounts as our clients members would!</li> <li>Be part of a our global, dynamic and inclusive Team, with diversity at its core.</li> <li>Possibility of growth within a dynamic and international company</li> </ul> WhoAreWe Ten is leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023. Ten's strategy focus Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition. At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth. Join us and experience a workplace where you can truly thrive. Commitment to Diversity We encouraged diverse philosophies, cultures, and experiences. We appreciated diversity and are dedicated to creating an inclusive work environment for our employees. This idea unitesthe teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time . click apply for full job details

Private Lifestyle Manager - Arabic Speaking

Blaura Wellness and Fitness Center LLC

Job Description: Travel Concierge &amp; Experience CoordinatorLocation: Dubai, UAE Employment Type: Full-TimePosition OverviewBlaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel. Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management<ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul>Travel Planning &amp; Client Experience<ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul>Accuracy &amp; Service Quality<ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul>Revenue Generation &amp; Upselling<ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul>Secondary Responsibilities (20% Events Support)<ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul>Qualifications &amp; SkillsRequired:<ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul>Preferred:<ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul>Job Type: Full-time

Travel Concierge & Experience Coordinator (Women Only)

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Address Hotels + Resorts

<div>
 &ldquo;Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.&rdquo; &ndash; Mohamed Alabbar
 
 
 ABOUT THE COMPANY
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 ABOUT THE ROLE
 
 
 Function: Lifestyle Events
 
 
 Department: General Events
 
 
 Position Summary:
 
 The Banquet &amp; Lifestyle Coordinator will serve as the key liaison between clients, sales teams, and operational departments to ensure seamless planning and execution of events, banquets, and lifestyle experiences at the resort. The role focuses on managing client requests, conducting site visits, and supporting the sales team to deliver exceptional experiences that align with the resort&rsquo;s brand standards.
 
 
 Key Responsibilities:
 
 Serve as the primary point of contact for banquet and lifestyle inquiries from clients and internal teams.
 
 Coordinate and manage site visits for potential clients, providing detailed presentations of the resort&rsquo;s event spaces and services.
 
 Support the sales team by preparing proposals, layouts, and event documentation to meet client requirements.
 
 Liaise with operational teams (banquet, F&amp;B, housekeeping, AV, etc.) to ensure smooth event execution.
 
 Follow up on client requests, confirming details, timelines, and any special requirements in the companies CRM.
 
 Maintain organized records of client interactions, event details, and post-event feedback in CRM.
 
 Assist in coordinating lifestyle experiences, promotional events, and brand activations as required.
 
 Provide timely updates to the sales and management teams regarding client requests, bookings, and event progress.
 
 Weekly and monthly report submissions.
 
 
 Essential Skills &amp; Qualifications:
 
 Strong organizational skills with the ability to manage multiple events and deadlines simultaneously.
 
 Excellent communication and interpersonal skills for interacting with clients, sales teams, and operational departments.
 
 Attention to detail and a proactive approach to problem-solving.
 
 Professional appearance, demeanour, and strong customer service orientation.
 
 Ability to work flexible hours including weekends and evenings as required by events.
 
 
 Desirable:
 
 Prior experience in event coordination, banquets, or lifestyle management within the hospitality industry.
 
 Bachelor&rsquo;s degree in Hospitality, Event Management, or related field.
 
 Knowledge of event management software or CRM systems.
 
 Experience with high-end or luxury hospitality brands.
 
 Understanding of social and lifestyle trends to enhance guest experiences.
 
 
 ABOUT THE FUNCTION
 
 
 The function of a Lifestyle Coordinator is to plan, coordinate, and execute a wide range of events, ensuring they run smoothly, meet their objectives, and provide a positive experience for
 
 attendees.
 
 
 PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
 
 &bull; Event Attendance: The number of attendees or participants compared to event goals and
 
 historical data. This metric indicates the event's appeal and promotional effectiveness. &bull; Budget Management: The ability to stay within or below the allocated event budget. Cost
 
 control and adherence to budgetary constraints are essential performance indicators. &bull; Event Revenue: The total revenue generated from the event, which may include ticket
 
 sales, sponsorships, merchandise sales, and other sources of income. &bull; Customer Satisfaction: Attendee feedback and satisfaction scores collected through surveys
 
 or post-event evaluations, which measure the overall quality and success of the event. &bull; Event Objectives: Achievement of specific event objectives, such as meeting attendance
 
 targets, promoting a product, or raising awareness for a cause.
 
 
 Technical Skills &bull; Event management &amp; Planning &bull; Budgeting, finance &amp; Forecasting &bull; Vendor &amp; Contract Management &bull; Event production &bull; Venue &amp; Facility Management &bull; Health &amp; Safety compliance &bull; Post-Event evaluations &bull; Cultural Awareness &bull; Fashion &amp; Trends
 
 
 Competencies:
 
 &bull; Put Customer First &bull; Drive for Results &bull; Learning &bull; Resilience &bull; Adaptability
 
 
 QUALIFICATIONS, EXPERIENCE &amp; LANGUAGE PROFICIENCY &bull; Bachelor's Degree: Many employers prefer candidates with a bachelor's degree in a relevant
 
 field, such as hospitality, tourism, business management, or a related discipline. However, some employers may consider candidates with equivalent experience and skills. &bull; Certifications: Possession of certifications related to lifestyle management, concierge
 
 services, or hospitality can be an advantage. Relevant certifications might include Certified Concierge Specialist (CCS), Certified Hotel Concierge (CHC), or similar. &bull; Customer Service Training: Training in customer service and relationship management is highly valuable, as Lifestyle Managers primarily focus on meeting clients' needs and delivering exceptional service. &bull; Prior Experience: Employers typically prefer candidates with several years of relevant work experience in the field of lifestyle management, concierge services, or a related role. &bull; Client-Facing Experience: Experience in customer-facing roles, such as concierge, hospitality, personal assistant, or event planning, can be particularly beneficial. &bull; Networking: A successful Lifestyle Manager often has a well-established network of contacts and resources to help fulfill client requests and desires.
 
 
 
 WHAT WE BELIEVE IN
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 Customer Focus
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 Ownership Mindset
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 Fast Paced
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 Talent and Tenacity
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 Adaptability
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
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Event Coordinator

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