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concierge manager

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

RAFFLES

PURPOSE OF POSITIONOversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.KEY ROLES &amp; RESPONSIBILITIES Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements Responsible for sorting and distributing guests and administrative mail Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.) Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms Works with Director of Rooms in preparing the department s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budgetHuman Resources and Training Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:- Planning for future staffing needs and recruiting in line with company guidelines- Prepares and administers detailed induction program for new staff- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs- Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceOccupational Health and Safety Responsibilities Adheres to OH&amp;S policies and procedures and ensures direct reports do the same Log security incidents and accidents in accordance with hotel requirements

Chief Concierge

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul>
Human Resources and Training<ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul>
Occupational Health and Safety Responsibilities<ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul>
EXPERIENCE<ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

The First Group

Daily report management<ul><li>Development of strategies for direct office tour</li><li>Maximizing concierge revenue through excursions and tours direct sales</li><li>Monthly production report on revenue generated via Concierge team</li><li>Guiding Concierge team on proper procedures + guest handling</li><li>Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>Managing logistics of the tours booked for guests</li><li>Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>Signing up clients for upcoming TFG Hotels loyalty program</li><li>Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>

Concierge - The First Collection

WILFOTOUR

About the jobWILFOTOUR &mdash; Luxury Travel &amp; Concierge | Maldives &amp; DubaiWILFOTOUR is a curates travel and VIP concierge platform. We connect the Maldives, Dubai, and the world&rsquo;s most exclusive resorts into a network of personalized, high-end experiences.We work with the world&rsquo;s most exclusive resorts, private jets, and high-end hospitality brands to create tailor-made experiences for elite clients.Business Development Manager(Luxury Travel &amp; Concierge, Maldives &amp; UAE)We&rsquo;re seeking a professional with deep understanding of the Maldivian luxury travel industry, someone who can turn opportunities into long-term partnerships and craft experiences that redefine luxury.Core Responsibilities:<ul><li>Develop and maintain strategic partnerships with luxury resorts, private aviation companies, travel agencies, and concierge partners.</li><li>Identify new B2B and B2C opportunities within the Maldives and GCC markets.</li><li>Manage negotiations, proposals, and contracts with high-end hospitality partners.</li><li>Support marketing collaborations, special travel campaigns, and VIP client experiences.</li><li>Coordinate with resort partners for reservations, packages, and brand placements.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in Maldivian resort or luxury travel industry.</li><li>Deep understanding of Dubai and Maldives resort network, logistics, and hospitality culture.</li><li>Established connections with resorts, DMCs, and local travel operators.</li><li>Excellent negotiation, communication, and relationship-building skills.</li><li>High organizational level and ability to work independently.</li><li>Fluent English; additional languages are an advantage.</li><li>Passionate about luxury travel, hospitality, and personalized client experiences.</li></ul>Location: Dubai/Maldivessynergy @ wilfo . coSend your CV and short video &mdash; tell us about your path, passion, and why you&rsquo;d like to join WILFOTOUR.About WILFOWILFO is an international business platform uniting multiple fields, from luxury hospitality and real estate to corporate services and travel, operating across:Dubai | Maldives | Bahrain | Saudi Arabia | London | MoscowOur ecosystem includes:<ul><li>WILFANO &ndash; Italian Restaurant &amp; Lounge</li><li>WILFOTOUR &ndash; Luxury Travel &amp; Concierge</li><li>WILFOSTATE &ndash; Elite Real Estate Brokerage</li><li>WILFO EXPERT &ndash; Business Setup &amp; Banking Advisory</li></ul>We believe in synergy &mdash; where business meets creativity, and every idea becomes part of something greater.Join the world of WILFO and become part of a growing global culture of elegance, trust, and innovation.synergy @ wilfo.coJob Type: Full-time

BUSINESS DEVELOPMENT MANAGER -MALDIVES & DUBAI

DELANO

Summary:
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights.
Responsibilities:
<ul>
 <li>Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li>
 <li>Support associates in delivering top-tier customer service across all touchpoints.</li>
 <li>Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li>
 <li>Optimize staffing levels for peak efficiency and guest satisfaction.</li>
 <li>Maintain impeccable presentation of luggage rooms and hotel assets.</li>
 <li>Engage with guests during peak times, promptly addressing their needs in public areas.</li>
 <li>Review guest feedback with associates to foster continuous improvement.</li>
 <li>Conduct training sessions to refine guest interactions and service excellence.</li>
 <li>Promote hotel amenities and uphold lobby cleanliness and orderliness.</li>
 <li>Develop efficient work schedules aligned with occupancy forecasts.</li>
 <li>Ensure high standards of appearance, punctuality, and performance among team members.</li>
 <li>Supervise the Concierge team to ensure consistent delivery of exceptional service.</li>
 <li>Address guest concerns promptly, collaborating with department heads and management.</li>
 <li>Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li>
 <li>Provide comprehensive information on hotel services and local attractions.</li>
</ul>

Head Concierge

Accor Group

Position Overview The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Lead and supervise the concierge team to deliver world-class guest service * Oversee daily concierge desk operations, including task delegation and scheduling * Welcome guests and manage luggage handling and valet parking services * Provide detailed information on hotel facilities, dining options, entertainment, and local attractions * Offer personalized recommendations for tourism activities and special experiences * Promote and explain hotel loyalty programs to guests * Maintain high standards of cleanliness and presentation in lobby and entrance areas * Respond to guest inquiries and resolve complaints promptly and professionally * Collaborate with other hotel departments to ensure seamless service delivery * Train and mentor new concierge team members and monitor performance * Manage a flexible 7-day roster covering morning, evening, and holiday shifts * Implement and update standard operating procedures for the concierge desk Candidate Profile * Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality * Strong leadership skills with the ability to motivate and guide teams * Excellent communication and interpersonal abilities * Friendly, professional, and guest-focused demeanor * Strong multitasking and time management skills for fast-paced environments * Problem-solving ability and confidence in making quick decisions * Knowledge of local attractions, dining, and entertainment venues is an advantage

Concierge Shift Leader

Explore 3663+ Concierge manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

3663 concierge manager jobs IN Dubai United Arab Emirates

Chief Concierge voco Dubai Dubai, UAE

Chief Concierge

Chief Concierge

Concierge - The First Collection

BUSINESS DEVELOPMENT MANAGER -MALDIVES & DUBAI

Head Concierge

Concierge Shift Leader