Concierge

Summary

The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.

Responsibilities

• Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.
• Provide detailed information about the hotel s amenities, services, and policies.
• Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.
• Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.
• Arrange transportation services, including taxis, private cars, and airport transfers.
• Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.
• Make and confirm reservations for guests at restaurants, events, tours, and other local activities.
• Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.
• Ensure guests are kept informed about reservation details and any changes or updates.
• Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.
• Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.
• Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.
• Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.
• Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.
• Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.
• Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.
• Keep current on local events, festivals, shows, and activities that guests may be interested in.
• Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property