Qureos

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Customer Service Executive

Dubai, United Arab Emirates

Overview

PRYPCO is seeking a confident, consultative, and service-oriented Mortgage Concierge/Telecaller to serve as the first point of contact for prospective mortgage clients. You will guide high-intent leads through the early stages of their financing journey - qualifying, informing, and coordinating with care. This role is more than telecalling - it's about building trust, creating structure, and ensuring a seamless handover to Mortgage Advisors. You'll be part of a fast-paced team delivering premium experiences from the very first conversation.

Responsibilities
  • Initiate outbound calls to leads generated via digital campaigns, referrals, or real estate partners.
  • Engage clients in structured conversations to understand their property and financing needs.
  • Guide customers through the initial steps of the mortgage process with clarity and care.
  • Collect key eligibility details such as employment, income, and property preference to prepare them for consultation with Mortgage Advisors.
  • Maintain accurate records in Salesforce, ensuring every lead is properly tracked and followed up on.
  • Coordinate with internal teams to ensure the client experience remains smooth and informed throughout.
  • Proactively follow up with interested customers, manage timelines, and ensure next steps are never missed.
What We're Looking For
  • Strong communication skills
  • 2-4 years of experience in customer-facing roles - ideally in financial services, real estate, or a premium client interaction setting
  • Strong interpersonal skills with the ability to engage professionally and build rapport over the phone
  • Ability to manage structured conversations and navigate complex customer needs with confidence
  • Familiarity with Salesforce or similar CRM tools preferred
  • Organized, responsible, and committed to providing an exceptional client experience
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other

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