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concierge supervisor

Al Habtoor Palace

<p><b>Job Overview</b><br/>We are seeking an energetic and detail-oriented Concierge Supervisor to lead our guest services team in delivering exceptional hospitality experiences. In this role, you will oversee daily operations at the front desk, coordinate guest relations, and ensure a seamless, welcoming environment for all visitors. Your leadership will inspire your team to provide personalized service that exceeds expectations, creating memorable stays and fostering guest loyalty. This position offers an exciting opportunity to combine hospitality expertise with supervisory skills in a vibrant resort or hotel setting.</p><p><b>Responsibilities</b></p><ul><li>Supervise and motivate the concierge team to deliver outstanding guest services with enthusiasm and professionalism</li><li>Oversee front desk operations, including check-in/check-out procedures, reservations, and guest inquiries</li><li>Coordinate with other departments such as housekeeping, food &amp; beverage, and security to ensure smooth service delivery</li><li>Handle guest concerns promptly and effectively, providing personalized solutions to enhance their experience</li><li>Manage scheduling, training, and performance evaluations for concierge staff</li><li>Maintain accurate records of guest interactions, requests, and feedback to improve service quality</li><li>Assist in multilingual communication to accommodate diverse guests and ensure clear understanding across language barriers</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in hotel or resort guest services, front desk operations, or hospitality roles</li><li>Strong leadership skills with the ability to manage a team effectively in a fast-paced environment</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Bilingual or multilingual abilities are highly preferred to serve an international clientele</li><li>Exceptional time management skills to prioritize tasks efficiently</li><li>Knowledge of phone etiquette and professional communication standards</li><li>Previous restaurant or guest relations experience is a plus</li><li>Ability to handle multiple responsibilities with a positive attitude and attention to detail</li></ul><p>Join us as a Concierge Supervisor and play a vital role in creating unforgettable experiences for our guests! Your passion for hospitality combined with your leadership talents will help foster a welcoming atmosphere where every visitor feels valued and cared for.</p><p>Job Type: Full-time</p>

Concierge - Supervisor

Sofitel

<div><b>Job Description</b><p><b><br>
MAIN DUTIES:</b></p><p><b>
Administration</b></p><ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul><p><b>
Financial and Revenue Responsibilities</b></p><ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul><p></p><p><b><br>
Training and Human Resources
</b></p><ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul><p><b>
Guest Experience Responsibilities</b></p><ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul><p><b>
Miscellaneous</b></p><ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul><p><b>
GENERAL DUTIES:</b></p><p><b>
Health and Safety
</b></p><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul><p><b>
Confidentiality
</b></p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul><p><b>
To be fully conversant with:</b></p><ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul></div>

Guest Experience Supervisor - Arabic Speaker / Additional Language

The First Group Hospitality

<div>Overview:
<div><b>
About Ciel Dubai Marina, Vignette Collection</b></div><div>
Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels &amp; Resorts&rsquo; Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</div><div>
For more information, visit tfghospitality.com</div>
Job Description:
<div>
The<b> Lobby Hostess</b> is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel&rsquo;s commitment to personalized service and luxury hospitality.</div><div></div><ul><li><div><br>
Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.</div></li><li><div>
Offer assistance with directions, seating, check-in guidance, and general hotel information.</div></li><li><div>
Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.</div></li><li><div>
Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.</div></li><li><div>
Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.</div></li><li><div>
Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.</div></li><li><div>
Maintain cleanliness, organization, and presentation standards in the lobby area.</div></li><li><div>
Handle guest queries, requests, and complaints professionally, escalating when needed.</div></li><li><div>
Support guest recognition efforts by learning regular guests' names and preferences.</div></li><li><div>
Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Previous experience in a customer-facing or hostess role within a hotel or upscale environment.</div></li><li><div>
Excellent verbal communication and interpersonal skills.</div></li><li><div>
Professional grooming, polished appearance, and confident presence.</div></li><li><div>
Fluent in English; knowledge of additional languages is an asset.</div></li><li><div>
Ability to remain calm, attentive, and courteous in a fast-paced setting.</div></li><li><div>
Strong sense of hospitality, etiquette, and guest engagement.</div></li><li><div>
Flexibility to work shifts, weekends, and holidays as needed.</div></li><li><div>
Familiarity with hotel operations and guest service protocols is a plus.</div></li></ul></div>

Lobby Hostess

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><b><br>
Job Description</b><p><br>
To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services, coordinating staff, and maintaining impeccable lobby and entrance standards.</p><p><b>
Key Roles &amp; Responsibilities</b></p><ul><li>
Ensure that all guests&rsquo; baggage is received, handled, stored, and delivered promptly and properly upon arrival and departure, including baggage storage.</li><li>
Be thoroughly aware of daily arrivals and departures, especially VIPs and groups.</li><li>
Assist the Doorman in supervising traffic control in the driveway during peak hours.</li><li>
Prepare weekly schedules for bell staff in accordance with hotel occupancy.</li><li>
Conduct daily briefings and ensure that all uniformed services staff are properly instructed, well-groomed, and neatly dressed at all times.</li><li>
Be responsible for bell staff training, including identifying training needs.</li><li>
Ensure that all staff are fully informed and knowledgeable about hotel facilities and services.</li><li>
Ensure that surrounding areas at lobby level and the main entrance are clean and well maintained.</li><li>
Prepare newspaper orders and coordinate with news vendors for early delivery; instruct bell staff on the preparation and delivery of newspapers to guest rooms.</li><li>
Ensure that all equipment is in proper working condition and accurately recorded.</li><li>
Be fully conversant with emergency evacuation and fire procedures, and ensure all uniformed staff are aware of and understand these procedures.</li><li>
Ensure the baggage room is clean and organized at all times.</li><li>
Use the Duty Log to document important matters and brief the Chief Concierge daily.</li><li>
Arrange transportation with the Airport Concierge and coordinate luggage handling accordingly.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of one year&rsquo;s experience in the hospitality industry or a customer service-related field.</li><li>
Good verbal communication skills in English.</li><li>
Ability to work cohesively with colleagues and managers as part of a team.</li><li>
Attentiveness to guest needs, remaining calm and courteous at all times.</li><li>
Ability to promote positive relations with hotel residents and patrons.</li><li>
Ability to exercise sound judgment when dealing with difficult guests.</li><li>
Understanding of and ability to work in a multicultural environment.</li><li>
Secondary/High School education.</li></ul></div>

Bell Captain

IHG Hotels & Resorts

<div>
 At voco&reg;, we&rsquo;ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that&rsquo;s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
 <br/>
 <br/>
 <strong>
  At the heart of every great stay is a great host
 </strong>
 . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won&rsquo;t find in any guide book.
 <br/>
 <br/>
 <strong>
  Your day to day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attend review of daily event sheet with Concierge Supervisor.
  </li>
  <li>
   Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
  </li>
  <li>
   Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic at all times.
  </li>
  <li>
   Retrieve guest items from cars, buses, vans, and carts using safe handling techniques.
  </li>
  <li>
   Navigate bell cart through public areas and guest room corridors.
  </li>
  <li>
   Require physical stamina to stand, carry, and walk continuously for the duration of the shift.
  </li>
  <li>
   Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
  </li>
  <li>
   Ensure that luggage are tagged, delivered/picked-up promptly to from correct rooms.
  </li>
  <li>
   Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering the guestroom.
  </li>
  <li>
   Keep public areas and luggage room clean and organized at all times. Maintain all equipment in good working order.
  </li>
  <li>
   Record all guest requests on Guest Call Sheet and follow up promptly.
  </li>
  <li>
   Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in pleasant voice.
  </li>
  <li>
   Take and deliver accurate and timely guest messages. Deliver mail, small packages and facsimile for customers as requested.
  </li>
  <li>
   Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to the succeeding shift.
  </li>
  <li>
   Ensure that hotel&rsquo;s policy relating to fire, grooming, hygiene, health, safety, rules and regulations are understood and adhered to.
  </li>
  <li>
   Report &ldquo;Lost &amp; Found&rdquo; items.
  </li>
  <li>
   Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Need From You
  <br/>
  <br/>
 </strong>
 <strong>
  Proper etiquette
 </strong>
 &ndash; successful Bell person are polite and friendly, making people feel at ease right away. They greet everyone who comes in, and they use interpersonal sensitivity to proactively offer their services when needed. Respond to queries positively.
 <br/>
 <br/>
 <strong>
  Customer Service -
 </strong>
 Providing excellent guest service is a fundamental aspect of the bell person&rsquo;s role. This includes being polite, attentive, and responsive to guests' needs, creating a positive and welcoming atmosphere.
 <br/>
 <br/>
 <strong>
  Safety awareness
 </strong>
 &ndash; Bell person must be able to recognize signs of potential danger and enforce safety measures.
 <br/>
 <br/>
 <strong>
  Attention to detail
 </strong>
 &ndash; being observant is a key characteristic of Bell person, since they monitor deliveries, building premises, and everybody coming in. Beyond safety concerns, remembering details helps them connect better with people, especially residents or recurring guest.
 <br/>
 <br/>
 <strong>
  Communication
 </strong>
 &ndash; Effective communication is crucial in this role. Bell persons need to coordinate with other hotel staff, such as front desk personnel, concierge, and housekeeping, to ensure a seamless and positive guest experience.
 <br/>
 <br/>
 <strong>
  How do I deliver this?
  <br/>
  <br/>
 </strong>
 <strong>
  We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
  <br/>
  <br/>
 </strong>
 Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
 <br/>
 <br/>
 <ul>
  <li>
   True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  </li>
  <li>
   True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  </li>
  <li>
   True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  </li>
  <li>
   True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
   <br/>
   <br/>
  </li>
 </ul>
 There&rsquo;s so much more to the job than we can capture here. It&rsquo;s simply about creating great experiences, doing the right thing and understanding people.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 We&rsquo;ll reward all your hard work with a great salary and benefits &ndash; in addition to career development, employee room discounts and great work culture.
 <br/>
 <br/>
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.
 <br/>
 <br/>
 Reliably Different - Welcome to voco&reg; Hotels, IHG&rsquo;s new upscale brand. We call our Hotels voco&reg; &ndash; It means &lsquo;to invite&rsquo; and &lsquo;call together&rsquo; originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco&reg; is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco&reg; Dubai Whatever we&rsquo;re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality &amp; Be distinctive. Service values: Count on us to; Be natural &amp; Make every stay special. Drawing on IHG&rsquo;s years of experience in delivering True Hospitality, voco&reg; Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.
 <br/>
 <br/>
 Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco&reg; hotel opened in November 2018 in Gold Coast, Australia and the first voco&reg; Hotel across IMEA is voco&reg; Dubai. voco&reg; Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It&rsquo;s location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Bell Person - voco Dubai®

Palazzo Versace Dubai

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Main Duties/Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Establish direct communication with all Residents and is a continuous source of information and assistance for them
  </li>
  <li>
   Act as the person liaising and handling queries and requests directly with the Residents for concerns and for necessary follow ups
  </li>
  <li>
   Follow up on the outstanding payments for incidentals if any on a regular/monthly basis and collect payments accordingly
  </li>
  <li>
   Maintain positive and effective communication with Front Office, Housekeeping, Engineering, IT, Sales and Reservation Team
  </li>
  <li>
   Responsible for maximizing revenue opportunities for Palazzo Versace &ndash; i.e. through the &ldquo;A la Carte Services&rdquo;
  </li>
  <li>
   Prepare and carry out shift handover and to ensure that the desk is left tidy and that all work has been completed
  </li>
  <li>
   Provide tours of the hotel and its facilities as requested and required
  </li>
  <li>
   Perform any related duties and special projects as requested by the Residence Liaison Manager/ Senior Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 CANDIDATE PROFILE:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 1 year experience as Receptionist or Concierge in a 5 star Hotel
  </li>
  <li>
   Previous Residence or Serviced Apartments experience in Dubai or UAE
  </li>
  <li>
   Advanced knowledge of English language spoken and written
  </li>
  <li>
   Working knowledge of MS Office (Excel, Word and Outlook in particular)
  </li>
  <li>
   Knowledge of Opera
  </li>
  <li>
   Knowledge of Dubai and surrounding area
  </li>
  <li>
   Flexible approach to people and tasks
  </li>
  <li>
   Problem solving and follow-up abilities
  </li>
 </ul>
</div>


Residence Executive - Russian Speaker

Mandarin Oriental

<div>
 Mandarin Oriental Jumeira, Dubai is looking for a
 <strong>
  Spa Concierge
 </strong>
 to join our Spa team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 <br/>
 <br/>
 As
 <strong>
  Spa Concierge
 </strong>
 you will be responsible for the following duties:
 <br/>
 <br/>
 <li>
  It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
  MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
  It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
  Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
  You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
  Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
  Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
  Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
  Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
  Act as a hotel ambassador at all times.
 </li>
 <li>
  To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
  Assist in the operations of all spa areas as required:
 </li>
 <ul>
  <li>
   Spa Reception
  </li>
  <li>
   Spa Retail Area
  </li>
  <li>
   Consultation pods
  </li>
  <li>
   Tea Lounges
  </li>
  <li>
   Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
  </li>
  <li>
   Will be expected to aid therapists in setting up for treatments and clearing away after.
  </li>
  <li>
   Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.
  </li>
  <li>
   Must be a team player and assist all spa and hotel colleagues where necessary.
  </li>
  <li>
   Ability to perform opening and closing duties.
  </li>
  <li>
   Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
  </li>
  <li>
   Must have good telephone skills and follow required telephone etiquette.
  </li>
  <li>
   Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  </li>
  <li>
   Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.
  </li>
  <li>
   Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "re-orientations". Courtesy to guests and colleagues at all times.
  </li>
  <li>
   Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  </li>
  <li>
   Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.
  </li>
  <li>
   Assist in the smooth flow of the guests&rsquo; journey throughout the day.
  </li>
  <li>
   Must attend all training courses as deemed necessary.
  </li>
  <li>
   Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.
  </li>
  <li>
   Oversees incoming and outgoing guest and spa colleagues business-related emails.
  </li>
  <li>
   Will be expected to assist various demonstrations and events.
  </li>
  <li>
   Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets.
  </li>
  <li>
   Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.
  </li>
  <li>
   When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Spa Concierge We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Senior School qualification
  </li>
  <li>
   Minimum 2 years&rsquo; experience working in a 5-star hotel environment.
  </li>
  <li>
   A minimum of 1-year Front Office experience.
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage.
  </li>
  <li>
   Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
  </li>
  <li>
   Ability to understand guest needs and expectations and to deliver superior customer service.
  </li>
  <li>
   Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  </li>
  <li>
   Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment To You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   A competitive salary and benefits packages
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Spa Concierge

Explore 227+ Concierge supervisor in Dubai United Arab Emirates this March. Find roles across top companies and apply now to boost your career.