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concierge supervisor

JA Resorts & Hotels

This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.
Duties and Responsibilities
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Marriott International

<div>Additional Information 
Job Number25178975 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

The First Group

Daily report management<ul><li>Development of strategies for direct office tour</li><li>Maximizing concierge revenue through excursions and tours direct sales</li><li>Monthly production report on revenue generated via Concierge team</li><li>Guiding Concierge team on proper procedures + guest handling</li><li>Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>Managing logistics of the tours booked for guests</li><li>Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>Signing up clients for upcoming TFG Hotels loyalty program</li><li>Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>

Concierge - The First Collection

Accor Group

Position Overview The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Lead and supervise the concierge team to deliver world-class guest service * Oversee daily concierge desk operations, including task delegation and scheduling * Welcome guests and manage luggage handling and valet parking services * Provide detailed information on hotel facilities, dining options, entertainment, and local attractions * Offer personalized recommendations for tourism activities and special experiences * Promote and explain hotel loyalty programs to guests * Maintain high standards of cleanliness and presentation in lobby and entrance areas * Respond to guest inquiries and resolve complaints promptly and professionally * Collaborate with other hotel departments to ensure seamless service delivery * Train and mentor new concierge team members and monitor performance * Manage a flexible 7-day roster covering morning, evening, and holiday shifts * Implement and update standard operating procedures for the concierge desk Candidate Profile * Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality * Strong leadership skills with the ability to motivate and guide teams * Excellent communication and interpersonal abilities * Friendly, professional, and guest-focused demeanor * Strong multitasking and time management skills for fast-paced environments * Problem-solving ability and confidence in making quick decisions * Knowledge of local attractions, dining, and entertainment venues is an advantage

Concierge Shift Leader

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul>
Human Resources and Training<ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul>
Occupational Health and Safety Responsibilities<ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul>
EXPERIENCE<ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Chief Concierge

Maintaining Concierge Goals
<ul>
<li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li>
<li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li>
<li>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li>
<li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li>
<li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences.</li>
<li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li>
<li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li>
<li>Provides check-in and check-out services and handles reservations when needed.</li>
<li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li>
<li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li>
<li>Responds to emergency situations using appropriate procedures.</li>
<li>Maintains awareness of daily operations and events at the hotel.</li>
<li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li>
<li>Provides warm welcome and anticipation of guest needs throughout their stay.</li>
<li>Encourages and building mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li>
</ul>
Ensuring Exceptional Customer Service
<ul>
<li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Sets a positive example for guest relations.</li>
<li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Supports employees understanding of customer service expectations and parameters.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
Additional Responsibilities
<ul>
<li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li>
<li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li>
</ul>

Explore 753+ Concierge supervisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

753 concierge supervisor jobs IN Dubai United Arab Emirates

Concierge Supervisor

Concierge Supervisor

Concierge - The First Collection

Concierge Shift Leader

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

Chief Concierge

Chief Concierge