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head of digital transformation

consultant digital pathways platform

United Nations High Commissioner For Refugees (UNHCR)

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Deadline for Applications
</b></p></div></div></div></div></div></div></div></div></div></div></div></div>December 6, 2025
<p></p><p><b>Hardship Level (not applicable for home-based)
</b></p>B
<p></p><div><div><div><div><div><div><div><p><b>Family Type (not applicable for home-based)
</b></p></div></div></div></div></div></div></div><p></p>Family
<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Staff Member / Affiliate Type
</b></p></div></div></div></div></div></div></div></div></div></div></div></div><div></div>CONS Local
<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Target Start Date
</b></p></div></div></div></div></div></div></div></div></div></div></div></div>2025-12-01
<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Terms of Reference
</b></p></div></div></div></div></div></div></div></div></div></div></div></div>UNHCR seeks an individual consultant with demonstrated experience in user research and testing methodologies to support the development of a digital platform tailored for potential beneficiaries of third-country complementary pathways, ideally with prior experience in displacement contexts. The consultant must have strong knowledge of community dynamics within Pakistan and experience working on complementary pathways programming.
<br>
<br>
The consultant will conduct research, strategic analysis, and community consultations to generate actionable, evidence-based recommendations that will shape the design and development of the digital platform. Engagement will include UNHCR staff, refugee-led organizations (RLOs), communities, and other relevant stakeholders. The final deliverables must be high-quality, user-centric, and operationally relevant.
<br>
<br>
The consultant will work under the supervision of the Associate Protection Officer and will collaborate closely with the Protection, Durable Solutions, Digital Innovation, and Community-Based Protection teams.
<br>
<br>
Regular check-ins will be held to validate progress, align with operational needs, and guide subsequent phases.
<br>
<br>
Consultancy Duration: 9 months
<br>
<br>
The work is expected to be completed by the end of the 9-month contract period. In addition to bi-weekly progress reports and monthly summaries, 7 documents (Legal mapping, solutions mapping, tools mapping, stakeholders mapping, community and stakeholders survey report, risk assessment, and the final report) will be completed with the input of UNHCR and relevant partners and the draft outputs will be shared internally for feedback before documents will be considered finalized.
<br>
<br>
The payments of the consultancy are on monthly basis, the payment will be processed based on the achievements attained each month, aligned with the deliverables outlined in the Terms of Reference and confirmation from the supervisor.
<br>
<br>
Required/mandatory:
<br>
<ul><li>Legal/social work/communication or related fields background.
</li><li>Familiarity with local Afghan communities in Pakistan
</li><li>Demonstrated experience in dealing with communities with an Age, Gender, Diversity perspective and sensitivity, communication with women, children, individuals with disability, various literacy levels.
</li><li>Ability to employ a full range of user research and testing methodologies (e.g., surveys, interviews, user observation, contextual interviews).
</li><li>Demonstrated ability in managing data and information, including research, design, processing, analysis, and evaluation
</li><li>Knowledge or general understanding of UI/UX design in software development, computer science, user research or behavioural science, technology, and/or innovation.
</li><li>Experience with design documentation, creation of mock-ups, requirements gathering and client interaction.
</li><li>Understanding of user-centred design and testing methodologies, subsystems and usability and accessibility concerns.
</li><li>Proficiency in audience research and testing methodologies.
</li><li>Quantitative and qualitative research experience.
</li><li>Demonstrated experience gathering information with and presenting work to both technical and non-technical audiences.
</li><li>Working proficiency in English, and in Dari and/or Pashto
</li><li>Excellent writing, research, analytical and documentation skills, demonstrating high levels of attention to detail.
</li><li>Able to develop audience personas and digital user journeys based on research.
</li><li>Familiar with conducting or supporting research and usability testing to solve user experience issues.
</li><li>Strong interpersonal and communication skills, including across cultural contexts and different age groups.
</li><li>Confidence working with teams developing digital platform and design team to translate findings into actions.
</li></ul><br>
Desirable:
<br>
<ul><li>Candidates familiar with the refugee context and legal framework applicable to Afghans is a considerable advantage.
</li><li>Specific experience with complementary pathways, having benefited from a complementary pathways or knowledge of the process in a destination country is a plus.
</li><li>Strong facilitation skills and the ability to establish partnership with key actors in the legal, education and employment sectors
</li></ul><br>
Deliverables
<br>
<br>
A. Design and Facilitate Consultations
<br>
<br>
Develop structured consultation tools, including questionnaires for in-person engagements with
<br>
<br>
potential beneficiaries of third-country complementary pathways
<br>
<br>
legal professionals and community leaders
<br>
<br>
NGOs and other
<br>
<br>
relevant stakeholders in Pakistan and complementary pathways destination countries
<br>
<br>
Co-design and deploy online surveys and alternative outreach methods (e.g., mobile-based surveys, social media channels) to complement in-person interviews.
<br>
<br>
Coordinate with UNHCR to ensure consultation methods are inclusive, context-appropriate, and accessible.
<br>
<br>
B. User Research and Analysis
<br>
<br>
Conduct focus group discussions (FGDs) and desk research to develop user personas and journey maps, including assessments of digital literacy and existing information-seeking behaviour.
<br>
<br>
Translate user insights into clear user requirements for interface design, information architecture, and user experience flows.
<br>
<br>
Work closely with project focal points, digital developers, and designers to ensure user research findings are accurately reflected in platform prototypes.
<br>
<br>
C. Stakeholder Engagement
<br>
<br>
Incorporate continuous feedback from communities on the pilot tool across the project cycle, including during testing and content refinement.
<br>
<br>
Brief and collaborate with design and development teams on UX/UI optimization and platform functionality.
<br>
<br>
Ensure all engagement aligns with Accountability to Affected People (AAP) principles&mdash;particularly transparency, participation, inclusion, and responsiveness.
<br>
<br>
D. Mapping and Assessment
<br>
<br>
Conduct a comprehensive mapping of existing legal services and advisory systems available to potential third-country complementary pathways applicants in Pakistan and selected receiving countries.
<br>
<br>
Identify and analyze information channels, tools, and networks that communities currently use to access guidance.
<br>
<br>
Map available third-country complementary pathway options, engaging with
<br>
<br>
NGOs,
<br>
<br>
lawyers, and
<br>
<br>
authorities in receiving countries
<br>
<br>
individuals who have departed through third-country solutions
<br>
<br>
Gather and visualize relevant policies, procedures, and forms related to exit, entry, and stay requirements, with disaggregation by Age, Gender, and Diversity (AGD).
<br>
<br>
E. Review and Risk Analysis
<br>
<br>
Review existing technology-based platforms used in similar contexts to identify good practices and gaps.
<br>
<br>
Undertake a risk assessment to identify potential risks in tool development (e.g., data protection).
<br>
<br>
Propose clear mitigation strategies.<br>
<br>
<br>
<br>
<br>
F. Reporting and Recommendations
<br>
<br>
Prepare a final analytical report synthesizing
<br>
<br>
all findings from consultations, surveys, and desk research,
<br>
<br>
proposed user personas and journey maps
<br>
<br>
mapping and risk assessment results
<br>
<br>
platform design and development recommendations
<br>
<br>
Provide actionable, practical, and context-appropriate recommendations for the digital platform&rsquo;s design, functionality, content structure, and rollout.<br>
<br>
<br>
<br>
<br>
G. Impact Indicators (Qualitative and Quantitative)
<br>
<br>
% of community participants reporting that findings and recommendations accurately reflect their needs.
<br>
<br>
Number of stakeholders engaged across consultations, including gender and diversity disaggregation.
<br>
<br>
Quality and relevance of personas, journey maps, and user flows incorporated into digital platform design.
<br>
<br>
Degree of integration of community feedback into platform specifications and prototypes.
<br>
<br>
Evidence of strengthened AAP alignment through participatory and transparent consultation processes.
<br>
<br>
H. Performance Indicators
<br>
<br>
All deliverables submitted on time and aligned with the agreed workplan.
<br>
<br>
Accuracy, clarity, and usability of analytical products and recommendations.
<br>
<br>
Cost-effectiveness of consultancy inputs relative to outputs delivered.
<br>
<br>
Effective engagement and communication with communities and stakeholders.
<br>
<br>
Responsiveness to feedback from UNHCR teams and partners.<br>
<br>
<br>
<br>
<br>
7. Qualifications and Experience
<br>
<br>
Advanced degree in social sciences, human-centered design, anthropology, digital innovation, or related field.
<br>
<br>
Minimum 5&ndash;7 years of experience in user research, participatory methodologies, or digital product development.
<br>
<br>
Experience working with displaced populations or in humanitarian settings.
<br>
<br>
Knowledge of complementary pathways frameworks is an asset.
<br>
<br>
Strong analytical, facilitation, communication, and report-writing skills.<br>
<br>
<br>
<br>
<br>
Expected Deliverables and Timeline<br>
<br>
<br>
<br>
<br>
a. Inception Report and Workplan - Month 1
<br>
<br>
Methodology, stakeholder list, timelines, consultation plan
<br>
<br>
b. Consultation Tools - Month 2
<br>
<br>
Questionnaires, FGD guides, online survey templates
<br>
<br>
c. Interim User Research Report - Month 3 &amp; 4
<br>
<br>
Findings from consultations, personas, journey maps, digital literacy analysis
<br>
<br>
d. Mapping &amp; Assessment Report - Month 5
<br>
<br>
Mapping of legal services, information networks, and pathways + visualized procedures
<br>
<br>
e. Risk Assessment Report - Month 6
<br>
<br>
Identification of key risks with mitigation strategies
<br>
<br>
f. Draft Final Report - Month 8
<br>
<br>
Preliminary findings and recommendations
<br>
<br>
g. Final Report - Month 9
<br>
<br>
Full and refined recommendations and research outputs
<br>
<br>
Required Language: Fluent English, Working proficiency in Dari and/or Pashto
<br>
<br>
Minimum years of work experience: 5 years.<br>
<p></p><h2 class="jobSectionHeader"><b>Standard Job Description
</b></h2><h2 class="jobSectionHeader"><b>Required Languages
</b></h2>Pashto
<p>,
</p>English
<p>,
</p><h2 class="jobSectionHeader"><b>Desired Languages
</b></h2>Dari
<p>,
</p><p>,
</p><h2 class="jobSectionHeader"><b>Additional Qualifications
</b></h2><p><i>Skills
</i></p>Computer Programming, Deliverables Management, Design, Researching
<p><i>Education
</i></p>Bachelor of Arts: Communication
<p><i>Certifications
</i></p><div><div><div><div><div><div><div><div><div><p><i>Work Experience
</i></p></div></div></div></div></div></div></div></div></div><div></div>Work Context: Protection
<p></p><p><b>Other information
</b></p>This position doesn't require a functional clearance<br>
<p><br>
<b>Remote
</b></p>No</div>

Consultant Digital Pathways Platform

convo

<div><p><b>About the Role</b></p><p>
As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world&rsquo;s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.</p><p>
You&rsquo;ll bridge business and technology &mdash; combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Configure ERP systems based on business needs &mdash; from module setup to detailed functional rules</p></li><li><p>
Lead functional design activities and translate client needs into ERP system behavior</p></li><li><p>
Run and facilitate workshops to map business processes and align on solution design</p></li><li><p>
Collaborate closely with technical teams to translate configurations into deployments</p></li><li><p>
Challenge assumptions and proactively propose improvements to business processes or technical solutions</p></li><li><p>
Support user acceptance testing (UAT) planning and execution</p></li><li><p>
Build client trust by understanding their commercial goals and aligning solutions accordingly</p></li><li><p>
Guide junior analysts and contribute to internal best practice development</p></li><li><p>
Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement</p></li></ul><p><b>
Must-Have Skills &amp; Experience</b></p><ul><li><p>
5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role</p></li><li><p>
Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)</p></li><li><p>
Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods</p></li><li><p>
Technically curious and able to ask why &mdash; you&rsquo;re not afraid to challenge the brief or dig into root causes</p></li><li><p>
Skilled at working with cross-functional teams: business stakeholders, technical teams, testers</p></li><li><p>
Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support</p></li><li><p>
Familiarity with Agile and Waterfall delivery models</p></li><li><p>
Excellent communication, facilitation, and stakeholder management skills</p></li></ul><p><b>
Nice-to-Have Experience</b></p><ul><li><p>
Experience with requirement gathering and creating functional specs</p></li><li><p>
Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation</p></li><li><p>
Familiarity with data analysis using tools like Excel, SQL, Power BI</p></li><li><p>
Exposure to FMCG-focused sales automation platforms</p></li></ul><p><b>
Who You Are</b></p><ul><li><p>
Inquisitive, analytical, and always looking to improve how things work</p></li><li><p>
Comfortable in ambiguity and energized by problem-solving</p></li><li><p>
Enjoy engaging with clients, understanding their business, and making an impact</p></li><li><p>
Able to translate complex ideas for both business and technical audiences</p></li></ul><p><b>
Why Join CONVO?</b></p><p>
At CONVO, we&rsquo;re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You&rsquo;ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.</p><p>
We offer:</p><ul><li><p>
Global exposure working with Tier-1 FMCG clients</p></li><li><p>
A high-impact role where your input shapes real-world commercial outcomes</p></li><li><p>
A collaborative culture with mentorship, continuous learning, and career growth opportunities</p></li></ul></div>

Senior Functional Business Analyst

Jazz

<div>
 <p>
  <strong>
   Title:
  </strong>
  B2B Sales Consultant
 </p>
 <p>
  <strong>
   Grade Level:
  </strong>
  L2
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Nationwide
 </p>
 <p>
  <strong>
   Apply by:
  </strong>
  Open/Proactive Pipeline
  <br/>
 </p>
 <p>
  <strong>
   What is B2B Sales Consultant?
  </strong>
 </p>
 <p>
  As a B2B Sales Consultant at Jazz Business, you'll be part of a high-performing team that works directly with corporate clients to understand their needs and offer smart, customized business solutions from our digital, voice, and connectivity portfolio.
 </p>
 <p>
  This is a field-based sales role focused on client engagement, solution selling, and account management &mdash; ideal for someone who enjoys meeting new people, is a confident communicator, and has a flair for building relationships.
 </p>
 <p>
  You will report to the Regional Manager and work alongside a dynamic team of consultants and internal support units.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What does B2B Sales Consultant do?
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engage directly with corporate customers to understand their business needs
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Offer tailored solutions across Jazz's B2B product range (GSM, M2M/IoT, Fixed Connectivity, Digital Solutions)
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive monthly sales and revenue targets through upselling and client retention
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Regularly visit clients to maintain strong relationships and identify new business opportunities
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure client satisfaction by coordinating internally for smooth service delivery and issue resolution
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help grow Jazz Business's footprint by identifying and bringing in new accounts
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and update your sales pipeline, activity tracker, and progress reports
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with internal teams for pricing, product support, and post-sales coordination
  <br/>
 </p>
 <p>
  <em>
   Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
   <br/>
   <br/>
   <br/>
  </em>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Who are we looking for?
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professionals with 1 to 5 years of experience in sales, business development, or client servicing, ideally within the tech or IT sector
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication and presentation skills &mdash; confident, articulate, and well-groomed
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A self-starter with a positive attitude, strong work ethic, and eagerness to grow in a fast-paced sales environment
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with B2B sales cycles, solution selling, and CRM tools is a plus
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree required; graduates in IT, Business, or Marketing are preferred
  <br/>
  <br/>
 </p>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why Join Jazz?
  </strong>
 </p>
 <p>
  As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 </p>
 <p>
  As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 </p>
</div>


B2B Sales Consultant (Proactive Pipeline)

Onic Pakistan

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Onic Pakistan is a digital-first platform offering premium data services, unlimited minutes, and valuable lifestyle offers. Our mission is to provide seamless connectivity and endless opportunities for users to engage, create, and collaborate anytime, anywhere. Join us to embrace your digital freedom and become a part of a community that celebrates independence through mobile connectivity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  We are seeking a highly organized and proactive
  <strong>
   Manager Partnerships
  </strong>
  to head and lead the Partnership and Acquisition function
  <strong>
  </strong>
  to join our team. The ideal candidate will lead &amp; execute ONICs Partnership Strategy, lead seamless operation of all live partnership campaigns, manage the roll out and execution of go-to-market plans, maintain the partnerships marketing calendar, and provide comprehensive analytics and reporting support. This role requires an analytical mindset, a self-starter attitude, and proficiency in MS Office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do
  </strong>
 </p>
 <p>
  <strong>
   Strategy Development &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Develop and lead the overall partnership strategy that aligns with ONIC&rsquo;s growth vision, customer experience goals, and digital transformation road map. Identify new industry trends, emerging technologies, and ecosystem opportunities to future-proof ONIC&rsquo;s value proposition.
  </li>
  <li>
   Translate strategic objectives into tactical partnership plans with clear timelines, measurable outcomes, and cross-functional alignment. Continuously evaluate partnership impact and adjust strategies based on performance data, market shifts, and business priorities.
  </li>
 </ul>
 <p>
  <strong>
   Commercial Negotiations &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Lead end-to-end negotiation, contracting, and go-to-market execution for partnership deals.
  </li>
  <li>
   Build sustainable commercial models ensuring mutual value creation (e.g., revenue share, co-branded offers, bundling).
  </li>
  <li>
   Ensure contractual compliance and performance tracking across all partnership portfolios.
  </li>
 </ul>
 <p>
  <strong>
   Ecosystem Enablement
  </strong>
 </p>
 <ul>
  <li>
   Expand ONIC&rsquo;s digital ecosystem through APIs, SDKs, etc. And platform integrations with partners.
  </li>
  <li>
   Collaborate with product, marketing, and technology teams to embed partner offerings into ONIC&rsquo;s customer experience (app, website, etc.).
  </li>
  <li>
   Drive adoption of ONIC as a digital-first lifestyle platform rather than just a telco.
  </li>
 </ul>
 <p>
  <strong>
   Revenue &amp; Growth Enablement
  </strong>
 </p>
 <ul>
  <li>
   Develop and launch co-branded propositions and bundles with partners (e.g., subscription discounts, data offers).
  </li>
  <li>
   Generate incremental revenue and customer engagement through innovative cross-industry initiatives.
  </li>
  <li>
   Create frameworks for joint marketing campaigns and promotional partnerships.
  </li>
 </ul>
 <p>
  <strong>
   Stakeholder &amp; Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage high-level relationships with strategic partners, regulatory bodies, and ecosystem players. Represent ONIC in partnership-related forums, events, and industry discussions.
  </li>
  <li>
   Work closely with finance, legal, and marketing teams to align partnership terms and execution.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Economics, or related field. MBA is preferred.
  </li>
  <li>
   At least 5 years of experience in leading partnerships, business development, or strategic alliances &mdash; preferably in telco, fintech, or digital services.
  </li>
  <li>
   Strong understanding of Pakistan&rsquo;s digital economy and ecosystem players.
  </li>
  <li>
   Proven experience in leading cross-functional initiatives and managing senior stakeholders.
  </li>
  <li>
   Excellent negotiation, communication, and relationship management skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity Employer
  </strong>
 </p>
 <p>
  ONIC is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.
 </p>
</div>


Manager Partnerships

Seeka Limited

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 SEEKA Technologies (Not Seeka Limited) is a project under its parent organization called Fresh Futures Australia which is an education consultant based in both Australia and Malaysia. It will be a huge platform that utilises A.I. to help match students and job seekers to the right opportunities relevant to them from Primary/Grade school to University level as well as language schools and job opportunities. Our mission is to make it easier for anyone to find, filter and apply to different schools or educational institutions that suit them best as well as make the transition from studies to work more seamless.
 <br/>
 <br/>
 We are seeking a detail-oriented QA Tester to join our team. In this role, you will be responsible for ensuring that all of our software products meet the highest standards of quality and reliability. You will work closely with developers, product managers, and other team members to identify, report, and track bugs and issues. Your main goal will be to ensure that our software products are functional, user-friendly, and meet the needs of our clients.
 <br/>
 <br/>
 Salary range will depend on your overall academic qualifications and experience post graduation and will be discussed with you should you be shortlisted for the job.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Testing each and every button, page, feature and tool on our platform to verify the functionality and quality of our platform
  </li>
  <li>
   To create and execute test plans, test cases, and test scripts
  </li>
  <li>
   Using MS Excel or Google sheets to document each and every step you took to arrive at any results you find and the important things to note about the result
  </li>
  <li>
   Documenting any problems, issues and bugs you find that would severely affect the user experience
  </li>
  <li>
   Using Adobe XD to open prototype designs and analyze the UI/UX
  </li>
  <li>
   Communicate with team members and stakeholders to provide updates on testing progress and results
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   A Bachelors or Masters degree in Computer Science, Software Engineering, Information Technology and any related field.
  </li>
  <li>
   Proven 5+ years of experience as a QA Tester or similar role
  </li>
  <li>
   Knowledge of software testing methodologies and best practices
  </li>
  <li>
   Familiarity with bug tracking software
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Excellent communication and collaboration skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Detail-oriented with a strong focus on quality
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Completely remote or work from home (Very good if you also want to spend more time with family)
  </li>
  <li>
   Friendly and understanding colleagues
  </li>
  <li>
   You get to work in an agile work environment
  </li>
  <li>
   You get to show your leadership skills
  </li>
  <li>
   International working exposure
  </li>
  <li>
   Company shares can be offered based on how successful with our products' launch
  </li>
  <li>
   Company sponsored online classes or tech talks
  </li>
  <li>
   Bonuses if you perform beyond expectation
  </li>
  <li>
   Promotions towards better job roles possible after a certain period of time
  </li>
 </ul>
</div>


Full-Time QA Tester - WFH/Remote

Circles

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Besides its SaaS business, Circles operates three other distinct businesses:
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 </p>
 <p>
  The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What you will be doing
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   <strong>
    <strong>
     Lead end-to-end Customer Operations:
    </strong>
   </strong>
   Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
  </li>
  <li>
   <strong>
    <strong>
     Design and scale service models:
    </strong>
   </strong>
   Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
  </li>
  <li>
   <strong>
    <strong>
     Deliver on key customer metrics:
    </strong>
   </strong>
   Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
  </li>
  <li>
   <strong>
    <strong>
     Operational transformation:
    </strong>
   </strong>
   Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
  </li>
  <li>
   <strong>
    <strong>
     Cross-functional collaboration:
    </strong>
   </strong>
   Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
  </li>
  <li>
   <strong>
    <strong>
     Build and lead a high-performing team:
    </strong>
   </strong>
   Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What we are looking for
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
  </li>
  <li>
   Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
  </li>
  <li>
   Strong understanding of CX lifecycle management and success in improving customer satisfaction
   <em>
    (NPS, CSAT, CES)
   </em>
   through both strategy and execution
  </li>
  <li>
   Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
  </li>
  <li>
   Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
  </li>
  <li>
   Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
  </li>
  <li>
   Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
  </li>
  <li>
   Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
  </li>
  <li>
   Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 </p>
</div>


Head of Customer Service & Operations, Digital Brand (MENA)

Times Consultant

<p><b>Job Description:</b></p><p>Do you enjoy connecting with people and making meaningful conversations? Are you a talented professional ready for an exciting career shift? If you have a natural charisma and want to use it to help others make better life decisions while refining your interpersonal skills, then this opportunity could be the perfect fit for you.</p><p><b>Role Description:</b></p><ul><li>As an Educational Consultant in foreign education, you will have the opportunity to guide students in making the monumental decision of choosing a profession and location according to their goals and their potential</li><li>Your communication and interpersonal skills will help you understand the needs of the client. With respect and empathy, you will be supporting the client make an informed decision that will benefit them and their community</li><li>You will be collaborating with colleagues in informative sessions, taking part in public speaking and making a positive impact in your own community</li><li>Through personal development, taking part in trainings, and experience, you will be on your way to becoming a Consultant</li><li>With care for personal growth, you will be leveraging strong interpersonal skills to support clients with respect, empathy, and effective communication. Promoting these values, you will guide them in realizing their potential and navigating educational choices</li><li>Proficient in public speaking, you will create a positive impact through informative sessions</li></ul><p><b>Benefits:</b></p><ul><li>Market competitive salary packages</li><li>Strong support system</li><li>Access to Times Employee Benefits</li><li>Quarterly and annual bonuses</li><li>Performance based bonuses</li><li>Professional and personal development</li><li>On-job training</li><li>Opportunities for career advancement</li><li>Networking opportunities in the education sector</li></ul><p><b>Requirements:</b></p><ul><li>Graduation or Professional Qualification.</li><li>Excellent communication and interpersonal skills, with the ability to establish and maintain relationships</li><li>Ability to work independently and as part of a team, with exceptional organizational and time-management skills</li><li>Strong problem-solving and critical thinking skills, with attention to detail</li><li>Digital literacy with working knowledge of MS Office and Adobe Acrobat</li><li>Freshers are encouraged to apply</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs100,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Work Location: In person</p>

Educational Consultant

Explore 442+ Consultant digital pathways platform in Islamabad this December. Find roles across top companies and apply now to boost your career.