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consumer contact centre advisor

Vodafone

<div><p><b>Key accountabilities and decision ownership:
</b></p><p><b>Customer Focus:
</b></p><ul><li><div>Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
</div></li><li><div>Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
</div></li><li><div>Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
</div></li><li><div>Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
</div></li><li><div>Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.<br>
</div></li><div></div><li><p><b>Teamwork:
</b></p></li><li><p>Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and r espect team and works well within the team.
</p></li><li><p>Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
</p></li><li><p>Build effective business relationship with an open communication ability, and in a clear and concise manner.<br>
</p></li><p></p><li><p><b>Resilience
</b></p></li><li><p>Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
</p></li><li><div>Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
</div></li></ul><p>Perform any additional project, task or activities assigned/delegated by the Line Manager.</p></div>
<br><div><ul><li><p>High School diploma
</p></li><li><div>Computer literacy, Windows Operating Systems, and internet applications
</div></li><li><p>1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
</p></li><li><p>Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.</p></li></ul></div>

Consumer Contact Centre Advisor

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Manager Customer Contact Centre - Doha, Qatar
</div></div><div><div>Ref #
</div><div>225078
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>We are currently recruiting for <b>Senior Manager Customer Contact Centre, </b>within<b> Customer Contact Centers </b>in Doha.</p><p>
As a Senior Manager Customer Contact Centre, you will oversee the Global Contact Centre network&rsquo;s performance to ensure exceptional customer service. It includes developing and implementing strategies, identifying new opportunities, and driving key initiatives to enable change. You will focus on improving cost efficiency, enhancing productivity, maintaining quality, and positioning all Contact Centers as active distribution channels that support regional and country revenue goals.</p><p><b>
Key Accountabilities:</b></p><p></p><ul><li><br>
 Develops and implements business continuity strategies to respond to crisis situations and operational disruptions.</li><li> Highly effective operations support, designed to provide efficient and timely operational support to all sites in the areas of technology, reporting, workforce management and real-time steering.</li><li> Continuously improvement and optimization of Contact Centre processes and projects to optimize revenue. Develops Contact Centre plans in order to ensure that agreed services level are delivered cost efficiently and to ensure consistent and timely information flow of initiatives and new projects across entire Customer Contract Centre network.</li><li> Identifies opportunities for efficiency improvements through constant review of current network performance.</li><li> Constantly exploits opportunities for service enhancements and identifies new markets and opportunities in order to drive growth and strategic direction of the Contact Centre network.</li><li> Incorporate AI-driven strategies to enhance customer interaction and service efficiency including predictive analytics to forecast customer needs and improve service delivery.</li><li> Guidance and direction to the CC Management team in delivering technical, operational and quality management solutions to the entire Contact center network.</li><li> Regularly monitors CC productivity and performance and supervises activities linked to corrective action in case of sub-standard performance on CC site level.</li><li> Oversee implementation of continuous improvement measures to: increase sales, enhance customer experience, drive staff engagement, improve cost efficiencies as well as center and network productivity.</li><li> Prepare the budget and ensures budget adherence within approved budget framework at all CC sites as well as central cost center. Regular reviews with IT and Finance on technical and financial/budget performance of CC network.</li><li> Guidance and direction to Contact Centre Managers in delivering operational excellence and achieving qualitative and quantitative KPls such as Service Level, Lost Call Ratio, ASA, Sales conversation, Quality Scorecards Providing guidance and direction to the CC Management Team in delivering technical, operational and quality management solutions to the Contact center network.</li><li> Collaborate on implementation and operation of comprehensive next generation of Contact Centre Technology solutions and oversees implementation of recommended market and service expansion projects.</li><li> Responsible for alignment of customer experience strategies and activities to the Customer Experience Department within Regular site performance reviews with internal clients.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department.</li></ul><p><b>
</b></p><p><b>Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><ul><li><p>Bachelor&rsquo;s degree or equivalent with a minimum of 12 years of job-related experience .</p></li></ul><ul><li> Minimum 10 years in senior management positions in the Contact Centre industry, managing large scale operations within multi-sites handling more than 100 employees.</li><li> Understanding of CRS (Amadeus) functionality is preferred.</li><li> Detailed understanding in the utilization and implementation of Contact Centre technology, including Workforce Management and Reporting.</li><li> Strong analytical skills.</li><li> Command of English language.</li><li> Knowledge of AI is essential.</li><li> Excellent computer skills including MS Office suite.</li><li> Fluency in English language, written and spoken.</li><li> Ability to negotiate and present at Executive Management level.</li><li> Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring. and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225078</div></div></div></div></div></div></div></div>

Senior Manager Customer Contact Centre - Doha, Qatar

EMFI Group Qatar

<p>EMFI Qatar Group is looking for a <b>Senior ITS Engineer - Telecommunications</b> with the following qualifications:</p><p>Qualification:</p><ul><li>Diploma in relevant subject or above</li><li>Holder of current/valid Qatar Driving License (optional)</li></ul><p>Experience:</p><ul><li>Minimum of 8 years&rsquo; work experience in a similar position</li><li>Knowledge of EAMS or equivalent system with regard to operation, system administration and training</li><li>Practical experience in developing SQL scripts to extract data is essential</li><li>Knowledge of asset hierarchy, asset types and related asset attributes</li><li>Knowledge of asset management standards and best practice (e.g. PAS55, ISO55000), and closely associated systems to Maximo EAMS (e.g. GIS, CRMS, ERP) is desirable</li><li>Knowledge of Microsoft Office Packages and in particular Microsoft Excel 2010</li><li>Ability to communicate verbally and in writing in English is essential</li><li>Ability to communicate verbally and in writing in Arabic is preferred</li></ul><p>Role/Duties:</p><ul><li>Understand the Road Operation and Management Department scope, tasks and target</li><li>Coordinate with stakeholders for executing operations and maintenance of road networks in coordination with the Management Consultants (MC)/ contractors.</li><li>Inspect and supervise road repair works on the networks</li><li>Monitor stakeholders work schedules, set priorities and ensure the appropriate assignment of equipment, materials, and personnel.</li><li>Administer, prioritize and oversee major repairs on the road network, oversee assignment maintenance crews to repair networks.</li><li>Work proactively with the RMD and design consultants to resolve any design related issues.</li><li>Prioritize projects and assign work to outsourced maintenance crews to repair road networks, taking into consideration criticality of work to be executed.</li><li>Ensure that incidents / emergencies reported are attended to and resolved by the maintenance contractors or in-house teams</li><li>Perform emergency road maintenance and respond to public complaints and requests/ calls received from Customer Contact Centre / Road Management Centre</li><li>Assist the project team in ensuring that road upgrading and maintenance works are carried out to the specified technical standards and that corrective action is taken as needed.</li><li>Carry out the quarterly, annual and long-term preventative and routine maintenance plans to ensure that the road networks perform to the specified level of operations based on asset management standards and recommendations</li><li>Coordinate with the Design Department to develop and implement improvements to existing road networks.</li><li>Manage, supervise and monitor the performance of maintenance contractors to ensure adherence to defined SLAs</li><li>Raise any issues that require consideration to the road networks Engineering Advisor / Expert for advice on actions/ recommendations.</li><li>Ensure adherence to Health and Safety Policy and Procedures within the section and comply with any new work instructions. Perform other duties/ tasks as required</li></ul><p>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com<br/>ONLY QUALIFIED CANDIDATES WILL BE CONTACTED.</p><p>Job Types: Full-time, Contract, Permanent</p><p>Pay: QAR12,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Road Inspections: 8 years (Required)</li></ul><p>License/Certification:</p><ul><li>Qatar Drivers License (Required)</li></ul>

Road Inspector (PWA ASHGHAL)

Excellence Training Center

<p><b>ABOUT US:</b></p><p>Welcome to Qatar's largest and most prestigious private training centre. Excellence Training Centre (ETC) is a leading provider of comprehensive training solutions, dedicated to empowering individuals and organizations.</p><p>Having 14+ years of Experience. Registered Under Ministry of Education &amp; Higher Education. We are trusted by some the Qatar's most reputed companies to train their staff. We have worked with companies like Qatar Airways, Qatar Foundation, Qatar Gas, Qatar Development Bank and many more.</p><p><i>Ideal candidate for an Sales Advisor position possesses exceptional interpersonal skills, a proven track record in sales, and thrives in a dynamic, client-facing environment. They are adept at building rapport, closing deals, and exceeding sales targets while maintaining a strong customer-centric approach.</i></p><p><b>Responsibilities:</b></p><ul><li>Appointment Setting: Schedule client visits to our office, ensuring efficient coordination and confirming appointments.</li><li>Consultation and Closing: Conduct thorough consultations, present our services, and use effective sales techniques to achieve closure.</li><li>Lead Generation: Actively participate in lead generation efforts through calls, emails, and networking.</li><li>Client Relationship Management: Build strong client relationships, ensure satisfaction post-visit, and maintain CRM records.</li><li>Product and Market Knowledge: Stay updated on services and industry trends to provide informed advice.</li><li>Administrative Duties: Prepare reports, coordinate logistics for client visits, and adhere to sales processes.</li><li>Team Collaboration and Development: Work collaboratively with teams, participate in training, and continuously improve sales skills.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in selling services such as EdTech, Life Insurance, Banking, etc.</li><li>Male candidates preferred.</li><li>Familiar with CRM systems</li><li>Proficiency in MS Office</li><li>Sense of ownership and pride in your performance and its impact on Excellence Training Centre success</li><li>Critical thinking and problem-solving skills</li><li>Team player</li><li>Great interpersonal and communication skills</li></ul><p><i><b>Note: </b></i><i>If you consider yourself an average candidate, please do not apply.</i></p><p><b>Contract Duration:</b></p><ul><li>5 years, with the possibility of extension upon mutual agreement</li></ul><p><b>Compensation:</b></p><ul><li>Basic Salary: QR 2,000</li><li>Settling Down Allowance: QR 1,000 (for the first 3 months)</li><li>Commission: 10%, Average Salesperson: QR 5,000 to QR 8,000 per month. Top Salespeople: QR 15,000 to QR 20,000 per month (With Commissions)</li></ul><p><b>Timings &amp; Days:</b></p><ul><li>9 hours a day / 6 days a week</li></ul><p><b>Benefits:</b></p><ul><li>Performance-Based Bonus: Additional monthly bonus between QR 1,000 to QR 3,000</li><li>Post-paid Phone Connection: Unlimited calls and SMS</li><li>Annual Paid Vacation: 21 days</li></ul><p><b>Job Location:</b></p><ul><li>Doha, Qatar</li></ul><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 60.041 months</p><p>Pay: From QAR2,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Are you comfortable with the compensation and working conditions outlined in the job description?</li></ul><p>Experience:</p><ul><li>Insurance sales: 1 year (Preferred)</li><li>Education courses sales: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Education Sales Consultant

Al Siddiqi Holding

<p>We are looking for an experienced <b>FASHION ADVISOR</b> for a well-established <b>local brand</b>. The ideal candidate must have strong retail experience, excellent leadership skills, and be <b>fluent in Arabic</b> in order to communicate effectively with customers and the team.</p><p><b>Key Responsibilities</b></p><ul><li>The Fashion Advisor will be responsible for selling and promoting our products, acquiring new clients and retaining our existing customers through providing an outstanding customer service at all times.</li><li>The Fashion Advisor will also represent our reputable company and help increase brand awareness.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1 Year of experience in a similar sales position, preferably in fashion</li><li>Educated to High School Level</li><li>Strong verbal communication skills (English and Arabic)</li><li>Experience in till transactions and cash handling</li><li>Presentable and professional look</li><li>Outgoing and sociable personality</li><li>Target driven and able to work under pressure</li><li>Knowledge of sales process; first contact, handling objections and closing the sale.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR4,500.00 per month</p><p>Experience:</p><ul><li>management : 1 year (Required)</li></ul>

Fashion Advisor / Sales Associate ( Female _Arabic speaking)

ECCO Gulf Majorel Qatar

<div><b>Job Purpose</b>
<p>
The Senior Business Analyst is responsible for leading business analysis activities related to call centre operations within the Enterprises. The role focuses on improving service delivery, operational efficiency, citizen experience, and compliance through data-driven insights, process optimization, and technology enablement. The position acts as a bridge between business stakeholders, IT teams, and service providers to ensure that call centre solutions align with the Organization's strategic objectives.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><p>Analyse call volumes, service levels, <b>KPIs, SLAs,</b> and customer satisfaction metrics.</p>
</li>
<li><p>Identify gaps and opportunities for improvement in <b>IVR, CRM</b>, case management, omnichannel services, and workforce management.</p>
</li>
<li><p>Recommend process improvements to enhance efficiency, response time, and service quality.</p>
</li>
<li><p>Support implementation and optimization of call centre technologies and platforms.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Stakeholder Management</b></h3>
<ul>
<li><p>Act as a key liaison between business units, IT, vendors, and external service providers.</p>
</li>
<li><p>Facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.</p>
</li>
<li><p>Present analysis findings, business cases, and recommendations to senior management.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Data Analysis &amp; Reporting</b></h3>
<ul>
<li><p>Develop business reports, dashboards, and <b>performance metrics</b> for call centre operations.</p>
</li>
<li><p>Perform root-cause analysis for operational issues and service failures.</p>
</li>
<li><p>Ensure data accuracy, integrity, and alignment with ministry reporting standards.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Governance &amp; Compliance</b></h3>
<ul>
<li><p>Ensure business processes comply with government regulations, policies, and data protection standards.</p>
</li>
<li><p>Support audits, risk assessments, and governance reviews related to call centre operations.</p>
</li>
<li><p>Contribute to documentation, SOPs, and knowledge management practices.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Leadership &amp; Mentorship</b></h3>
<ul>
<li><p>Provide guidance and mentorship to junior business analysts.</p>
</li>
<li><p>Lead analysis workstreams in large-scale or cross-functional projects.</p>
</li>
<li><p>Promote best practices in business analysis and continuous improvement.</p>
</li>
</ul><b>Education</b>
<p><b>
Bachelor&rsquo;s degree in business administration</b>, Information Systems, Management, Engineering, or a related field.</p>
<b>Experience
</b><ul><li><p><b>Minimum 10 years of professional experience</b> as a Business Analyst or similar role.</p>
</li>
<li><p><b>Extensive experience in Call Centre / Customer Service Operations</b>, preferably within government, public sector, or large enterprise environments.</p>
</li>
<li><p>Proven experience working on <b>CRM systems, call centre platforms, IVR, case management, and digital service channels.</b></p>
</li>
<li><p>Experience in managing complex stakeholders and large-scale transformation projects.</p></li></ul></div>

Senior Business Analyst – Call Centre Operations

Urban scholar

<p><i><b>Urban Scholar Education Centre</b></i> is a rapidly growing education center in Qatar, offering high-quality academic support and skill-development programs for students. We are looking for a dynamic and experienced <b>Assistant Manager &ndash; Academics &amp; Operations</b> to join our leadership team and contribute to the center's growth and excellence.</p><p><b>Key Responsibilities:</b></p><p><b>Academic Management</b></p><ul><li>Oversee daily academic activities, scheduling, and class allocations.</li><li>Monitor teacher performance and ensure high-quality teaching standards.</li><li>Support curriculum planning and implementation across all subjects.</li><li>Coordinate assessments, progress reports, and student evaluations.</li><li>Ensure academic policies, guidelines, and standards are followed consistently.</li></ul><p><b>Operations &amp; Administration</b></p><ul><li>Manage centre operations, including registrations, enquiries, and parent communications.</li><li>Supervise front-desk, telecaller, and support staff to ensure smooth functioning.</li><li>Maintain attendance records, class schedules, and operational documentation.</li><li>Assist in managing centre resources, classroom readiness, and learning materials.</li><li>Coordinate with HR for teacher recruitment, orientation, and training.</li></ul><p><b>Customer Relations &amp; Growth</b></p><ul><li>Handle parent meetings, feedback discussions, and service-quality improvement.</li><li>Drive enrolments by supporting marketing and sales teams.</li><li>Maintain a high level of customer satisfaction through timely support and communication.</li></ul><p><b>Requirements:</b></p><ul><li>Relevant degree</li><li>Minimum 2&ndash;4 years of experience in academic coordination, operations, or similar management roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Prior experience in an education centre or school is an advantage.</li><li>Locally available candidates in Qatar preferred.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR4,000.00 per month</p>

Assistant manager -Academics & Operations

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