front office supervisor

sales coordinator

customer service representative (bahrain) Jobs in Manama

customer service representative (bahrain)

guest service agent (guest experience expert) Jobs in Manama

guest service agent (guest experience expert)

night pabx agent

contact center agent

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>18 Aug 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain (Experienced)

Zurich Insurance

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 <br/>
 <br/>
 Reporting to Team Manager - HelpPoint, as Help Point Consultant, you are expected to provide exceptional customer service and support to our clients. You will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East network.
 <br/>
 <br/>
 Job Accountabilities
 <br/>
 <br/>
 As HelpPoint Consultant, your role will involve
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.
  </li>
  <li>
   Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.
  </li>
  <li>
   Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.
  </li>
  <li>
   Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.
  </li>
  <li>
   Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.
  </li>
  <li>
   Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.
  </li>
  <li>
   Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.
  </li>
  <li>
   Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.
  </li>
  <li>
   Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.
  </li>
  <li>
   Demonstrate effective communication and resolution skills including over-the-phone processing.
  </li>
  <li>
   Support business ambition through income generating activities.
  </li>
  <li>
   Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 To be successful in your role you will need:
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or equivalent. Bachelor's degree is a plus.
  </li>
  <li>
   2 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.
  </li>
  <li>
   Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  </li>
  <li>
   Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.
  </li>
  <li>
   Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.
  </li>
  <li>
   Proficiency in using customer service software, and other relevant tools.
  </li>
  <li>
   Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
  </li>
  <li>
   Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
  </li>
  <li>
   Flexibility to adapt to changing customer needs and business requirements.
  </li>
  <li>
   Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.
  </li>
  <li>
   Bahraini Nationals preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are the heart &amp; soul of Zurich!
  <br/>
  <br/>
 </strong>
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 <br/>
 <br/>
 We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
 <br/>
 <br/>
 Let&rsquo;s continue to grow together!
 <br/>
 <br/>
 <ul>
  <li>
   Location(s): BH - Manama
  </li>
  <li>
   Remote working: No
  </li>
  <li>
   Schedule: Full Time
  </li>
  <li>
   Recruiter name: Taniya Baby
  </li>
  <li>
   Hiring Manager: Sweety Devassykutty
  </li>
  <li>
   Closing Date: September 10, 2025
   <br/>
  </li>
 </ul>
</div>


HelpPoint Consultant (Bahraini National)

Batelco by Beyon

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  </li>
  <li>
   Understand and investigate the queries, requests or complaints
  </li>
  <li>
   Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  </li>
  <li>
   Provide accurate, valid and complete information or solution by using the right sources of information
  </li>
  <li>
   Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  </li>
  <li>
   Inform Team Leader when a recurrent problem appears, to prevent further cases
  </li>
  <li>
   Maintain and update customer information in the database
  </li>
  <li>
   Meticulously follow the defined business process while attending to the clients&rsquo; queries, requests or complaints
  </li>
  <li>
   Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  </li>
  <li>
   Keep abreast of products and promotions to provide exceptional customer support
  </li>
  <li>
   Take ownership for attending the trainings as per the plan
  </li>
  <li>
   Take ownership for completing PMR process, employee engagement surveys in time
  </li>
  <li>
   Continuously share the knowledge and understanding of the telecom industry and business trends
  </li>
 </ul>
</div>


Customer Service Executive

Bespoke Professionals

<p>We are looking for friendly and professional Customer Service Agents to handle client queries for leading banks and telecom companies in Bahrain.</p><p><b>Responsibilities:</b></p><ul><li>Answer incoming calls and respond to customer emails.</li><li>Provide accurate information about products and services.</li><li>Resolve complaints and escalate issues when needed.</li><li>Update customer records in the system.</li><li>Promote company offerings when relevant.</li></ul><p><b>Requirements:</b></p><ul><li>Prior call center or customer service experience preferred.</li><li>Excellent communication in English and Arabic.</li><li>Patience and problem-solving skills.</li><li>Ability to work in shifts if required.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>How many years of experience do you have in the industry you chose ? (very important)</li><li>What Industry are you interested in (like Hospital, Hotel, Construction, Bank etc)? (very important to answer)</li></ul>

Customer Service / Call Center Agent

Braxtone Group

<div>
 <ul>
  <li>
   BRIEF DESCRIPTIONOF JOB FUNCTION
   <br/>
   <br/>
  </li>
 </ul>
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 <br/>
 <br/>
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 <br/>
 <br/>
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  </li>
  <li>
   Answer all calls within 2 rings
  </li>
  <li>
   Cordial and positive tone of voice in all calls
  </li>
  <li>
   Focus on needs of the customer and provide for their queries and requests
  </li>
  <li>
   Sell, up-sell and cross-sell different products and services to the customer
  </li>
  <li>
   Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  </li>
  <li>
   Data entry
  </li>
  <li>
   Filing and documentation management
  </li>
  <li>
   Updating information and ensuring accuracy of data records
  </li>
  <li>
   ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  </li>
  <li>
   Minimum of high school certification
  </li>
  <li>
   Diploma and some form of work experience is preferred
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Good selling skills
  </li>
  <li>
   Positive energy and teamwork ethos
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Strong English language
  </li>
  <li>
   Good understanding of the services
  </li>
  <li>
   Be highly computer literate, particularly in Microsoft Office Products.
  </li>
  <li>
   Typical Working Conditions
   <br/>
   <br/>
  </li>
 </ul>
 Normal Working Hours40 hours a week
 <br/>
 <br/>
 Working Timing is rotating shift.
 <br/>
 <br/>
 Work may require occasional weekend and/or evening work
</div>


Customer Service Representative (Bahrain)

Jumeirah Group

<div><div>Reservation agent - Jumeirah Gulf of Bahrain - (25000023)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Aug 14, 2025, 10:02:50 AM</div></div>

Reservation agent - Jumeirah Gulf of Bahrain

<figure class="table"><table><tbody><tr><td><p><strong>&nbsp;</strong></p><p><strong>1. BRIEF DESCRIPTIONOF JOB FUNCTION</strong></p><p>&nbsp;</p><p>The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.</p><p>This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;Call</p><p>Centre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.</p><p>&nbsp;</p><p><strong>2. DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</strong></p><p>&nbsp;</p><ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol><p>&nbsp;</p><p>&nbsp;</p></td></tr><tr><td><p><strong>1. ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</strong></p><p>&nbsp;</p><ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol><p><strong>&nbsp;</strong></p><p>&nbsp;</p><p><strong>2. Typical Working Conditions</strong></p><p>&nbsp;</p><p>Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;week</p><p>Working&nbsp;Timing is rotating&nbsp;shift.</p><p>Work may&nbsp;require occasional weekend and/or evening work</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure>

Explore 84+ Contact center agent in Manama this September. Find roles across top companies and apply now to boost your career.

84 contact center agent jobs IN Manama

Call Center Agent - Bahrain (Experienced)

HelpPoint Consultant (Bahraini National)

Customer Service Executive

Customer Service / Call Center Agent

Customer Service Representative (Bahrain)

Reservation agent - Jumeirah Gulf of Bahrain

Customer Service Representative (Bahrain)