contact center solutions developer

NorthBay Solutions

<div>
 <strong>
  Lead Developer &ndash; Amazon Connect
 </strong>
 <p>
  <strong>
   Experience:
  </strong>
  8+ Years
  <br/>
  <strong>
   Location:
  </strong>
  Hybrid / Remote &ndash; UAE
  <br/>
  <strong>
   Employment Type:
  </strong>
  Full-time
 </p>
 <strong>
  About the Role
 </strong>
 <p>
  We are looking for a
  <strong>
   Lead Developer (Amazon Connect)
  </strong>
  who is hands-on and experienced in designing, developing, and delivering
  <strong>
   contact center solutions
  </strong>
  leveraging
  <strong>
   Amazon Connect
  </strong>
  and AWS services. The ideal candidate will have extensive experience in
  <strong>
   building scalable call center systems
  </strong>
  , leading technical design, and ensuring seamless integrations across enterprise environments.
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <ul>
  <li>
   Lead the end-to-end design and development of
   <strong>
    Amazon Connect-based contact center solutions
   </strong>
  </li>
  <li>
   Develop customized
   <strong>
    IVR call flows
   </strong>
   , Lambda functions, and integrations with third-party or enterprise systems
  </li>
  <li>
   Utilize
   <strong>
    AWS services
   </strong>
   such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
  </li>
  <li>
   Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
  </li>
  <li>
   Ensure scalability, reliability, and compliance with security and performance best practices
  </li>
  <li>
   Mentor junior engineers and ensure technical excellence across project teams
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
 </strong>
 <ul>
  <li>
   8+ years of total software development experience
  </li>
  <li>
   3+ years of
   <strong>
    hands-on experience with Amazon Connect
   </strong>
   (including contact flows, routing, and integrations)
  </li>
  <li>
   Proven experience in
   <strong>
    delivering enterprise-grade call center or customer engagement platforms
   </strong>
  </li>
  <li>
   Proficiency with
   <strong>
    AWS Cloud services
   </strong>
   (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
  </li>
  <li>
   Experience in
   <strong>
    IVR development, telephony, SIP, and call routing
   </strong>
  </li>
  <li>
   Strong analytical, communication, and leadership skills
  </li>
 </ul>
 <strong>
  Preferred Qualifications
 </strong>
 <ul>
  <li>
   AWS Certified Developer / Solutions Architect
  </li>
  <li>
   Experience integrating Amazon Connect with
   <strong>
    Salesforce, ServiceNow, or CRM systems
   </strong>
  </li>
  <li>
   Familiarity with
   <strong>
    AI/ML and real-time analytics
   </strong>
   in contact center environments
  </li>
 </ul>
</div>


Lead Developer – Amazon Connect

<div><h2 class="jobSectionHeader"><b>Lead Developer &ndash; Amazon Connect</b></h2><p><b>
Experience:</b> 8+ Years<br>
<b>Location:</b> Hybrid / Remote &ndash; UAE<br>
<b>Employment Type:</b> Full-time</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are looking for a <b>Lead Developer (Amazon Connect)</b> who is hands-on and experienced in designing, developing, and delivering <b>contact center solutions</b> leveraging <b>Amazon Connect</b> and AWS services. The ideal candidate will have extensive experience in <b>building scalable call center systems</b>, leading technical design, and ensuring seamless integrations across enterprise environments.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Lead the end-to-end design and development of <b>Amazon Connect-based contact center solutions</b>.</li><li>
Develop customized <b>IVR call flows</b>, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize <b>AWS services</b> such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Experience</b></h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of <b>hands-on experience with Amazon Connect</b> (including contact flows, routing, and integrations).</li><li>
Proven experience in <b>delivering enterprise-grade call center or customer engagement platforms</b>.</li><li>
Proficiency with <b>AWS Cloud services</b> (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in <b>IVR development, telephony, SIP, and call routing</b>.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with <b>Salesforce, ServiceNow, or CRM systems</b>.</li><li>
Familiarity with <b>AI/ML and real-time analytics</b> in contact center environments.</li></ul><p>
</p><p>vCKPmRB3DB</p></div>

<div><h2 class="jobSectionHeader"><b>Lead Developer &ndash; Amazon Connect</b></h2><p><b>
Experience:</b> 8+ Years<br>
<b>Location:</b> Hybrid / Remote &ndash; UAE<br>
<b>Employment Type:</b> Full-time</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are looking for a <b>Lead Developer (Amazon Connect)</b> who is hands-on and experienced in designing, developing, and delivering <b>contact center solutions</b> leveraging <b>Amazon Connect</b> and AWS services. The ideal candidate will have extensive experience in <b>building scalable call center systems</b>, leading technical design, and ensuring seamless integrations across enterprise environments.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Lead the end-to-end design and development of <b>Amazon Connect-based contact center solutions</b>.</li><li>
Develop customized <b>IVR call flows</b>, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize <b>AWS services</b> such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Experience</b></h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of <b>hands-on experience with Amazon Connect</b> (including contact flows, routing, and integrations).</li><li>
Proven experience in <b>delivering enterprise-grade call center or customer engagement platforms</b>.</li><li>
Proficiency with <b>AWS Cloud services</b> (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in <b>IVR development, telephony, SIP, and call routing</b>.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with <b>Salesforce, ServiceNow, or CRM systems</b>.</li><li>
Familiarity with <b>AI/ML and real-time analytics</b> in contact center environments.</li></ul><p>
</p><p>olfZvuDiNy</p></div>

NorthBay - Pakistan

<div>
 <strong>
  Experience:
 </strong>
 8+ Years
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Hybrid / Remote &ndash; UAE
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Lead Developer (Amazon Connect)
 </strong>
 who is hands-on and experienced in designing, developing, and delivering
 <strong>
  contact center solutions
 </strong>
 leveraging
 <strong>
  Amazon Connect
 </strong>
 and AWS services. The ideal candidate will have extensive experience in
 <strong>
  building scalable call center systems
 </strong>
 , leading technical design, and ensuring seamless integrations across enterprise environments.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
  </li>
  <li>
   Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
  </li>
  <li>
   Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
  </li>
  <li>
   Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
  </li>
  <li>
   Ensure scalability, reliability, and compliance with security and performance best practices.
  </li>
  <li>
   Mentor junior engineers and ensure technical excellence across project teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of total software development experience.
  </li>
  <li>
   3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
  </li>
  <li>
   Proven experience in delivering enterprise-grade call center or customer engagement platforms.
  </li>
  <li>
   Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
  </li>
  <li>
   Experience in IVR development, telephony, SIP, and call routing.
  </li>
  <li>
   Strong analytical, communication, and leadership skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AWS Certified Developer / Solutions Architect.
  </li>
  <li>
   Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
  </li>
  <li>
   Familiarity with AI/ML and real-time analytics in contact center environments.
  </li>
 </ul>
</div>


Greenfix Property Care

<p>A leading technology solutions firm is seeking a Lead Developer with over 8 years of experience in software development and at least 3 years specifically with Amazon Connect. The role involves designing and developing contact center solutions using AWS services. Candidates should have strong analytical and leadership skills, with a focus on scalability and compliance in cloud environments. This position supports hybrid or remote work arrangements.</p>

Lead Amazon Connect Developer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p>Hi,</p>
<p>Greetings From TCS!!!</p>
<p>TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there&rsquo;s nothing that can stop us from growing together.</p>
<p><b>Job Details</b></p>
<p><b>Job Title: Guidewire Policy Center</b></p>
<p><b>Location: HYDERABAD</b></p>
<p><b>Experience Range: 3-8 MUST</b></p>
<p> <b>Job Description</b></p>
<div><div><div><div><p>Experience with Guidewire 8.0 or higher developing Claim Center and Contact Manager UI,</p>
<p>Rules and Integration components</p><br>
</div></div><br>
<div><div><p>Strong written and verbal communication skills</p>
<p>to support the ability to articulate technical solutions to multiple audiences</p><br>
</div></div><br>
</div></div></div></div></div><p></p><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>377391</div>
</div><div><div><b>Desired Skills</b></div>
<div>Guidewire policycenter</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF TECHNOLOGY</div></div></div><div></div>

TCS is hiring for Guidewire Policy center Developer

Brillio LLC

<div><h1 class="jobSectionHeader"><b>Amazon Connect Developer - R01554158</b></h1>
<p></p><div><b>About Brillio:<br>
</b></div><div></div><br>
<div>Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as &quot;Brillians&quot;, distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
</div><div>Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work&reg; certification year after year.</div><div></div><div><b><br>
Amazon Connect Engineer</b></div><h6 class="jobSectionHeader"><b>
Primary Skills</b></h6><ul><li>
AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
</li></ul><h6 class="jobSectionHeader"><b>Specialization</b></h6><ul><li>
AWS Development: Senior Software Development Engineer
</li></ul><h6 class="jobSectionHeader"><b>Job requirements</b></h6><div><b>
Job Summary:</b></div><ul><li>We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, A[i]WS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.</li></ul><div>
</div><div><b>
Key Responsibilities:</b></div><ul><li>Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.</li><li>Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.</li><li>Integrate Amazon Connect with backend systems and third-party APIs.</li><li>Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.</li><li>Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.</li><li>Ensure solutions are secure, scalable, and compliant with industry standards.</li><li>Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.</li><li>Monitor and troubleshoot production issues, ensuring high availability and performance.</li></ul><div>
</div><div><b>
Required Skills &amp; Qualifications:</b></div><ul><li>5&ndash;8 years of experience in software engineering with a focus on cloud-native applications.</li><li>Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.</li><li>Proficiency in Node.js and experience building RESTful APIs.</li><li>Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.</li><li>Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.</li><li>Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.</li><li>Excellent problem-solving skills and ability to work in a fast-paced, agile environment.</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>AWS Certification (e.g., AWS Certified Developer &ndash; Associate, AWS Certified Solutions Architect).</li><li>Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.</li><li>Background in contact center technologies or customer experience platforms.</li><li>Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).</li></ul><div></div><div><br>
</div><div>
Know more about Brillio : https://www.brillio.com/join-us/</div><div></div><div><br>
PPE: https://www.brillio.com/platform-and-product-engineering/</div><div></div><div><br>
Equal Employment Opportunity Declaration</div><div>
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.</div><div></div><div><br>
#LI-PS1</div><div></div><div><br>
</div><div>
Know what it&rsquo;s like to work and grow at Brillio: Click here</div><br>
<b>
Salary: 70-75 USD per-hour-wage</b></div><p></p>

Amazon Connect Developer – R01554158

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TCS is hiring for Guidewire Policy center Developer

Amazon Connect Developer – R01554158