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sales analyst

control reporting asst analyst

PepsiCo

<div>
 
 Overview
 
 
 
 You are in charge of booking and analysing invoices for advertising participations and monitoring commercial cooperation budgets.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Booking invoices
 </li>
 <li>
 Communicate to the DMO the commercial cooperation and budgets to be entered in SAP according to Pepsico France's internal procedures.
 </li>
 <li>
 Book invoices for CDAs and Promo invoices on the appropriate budget and module (PS or SD) after checking the imputations transmitted by the key accounts managers
 </li>
 <li>
 Check the applicable VAT rate according to the nature of the service
 </li>
 <li>
 Pay invoices after validation according to Pepsico France's internal procedures.
 </li>
 <li>
 Ensure payment of invoices within the applicable payment deadline.
 </li>
 <li>
 Budget monitoring
 </li>
 <li>
 Monitor budget by management year.
 </li>
 <li>
 Analyze and monitor trade cooperation and NIP budgets highlighting discrepancies and transmit information to Key Accounts Managers
 </li>
 <li>
 Set up monitoring and analysis of accounts to understand discrepancies, and year-end landings.
 </li>
 <li>
 Ensure the correct receipt of all invoices and ensure the follow-up of accounts with customers and Key Accounts Managers
 </li>
 <li>
 Closing process
 </li>
 <li>
 Ensure Net sales is consistent along the month
 </li>
 <li>
 Prepare all extractions from PS and SD and load the proper bookings in SAP with respect to the timelines
 </li>
 <li>
 Book any additional bookings requested by FR Team
 </li>
 <li>
 Reconcile Net Revenue in collaboration with Local FR Team
 </li>
 <li>
 Ageing Balance analysis
 </li>
 <li>
 Be a driving force in dispute resolution in collaboration with AR Clerks, Key Account Managers and customers
 </li>
 <li>
 Review the Ageing balance 2 times a month (the 15th and 30th), anticipate and set up an action plan if necessary.
 </li>
 <li>
 Ensure comprehensive tracking of business cooperation and Promo deductions and claim all deducted invoices from customers to clear accounts as soon as possible
 </li>
 <li>
 Maintenance vendor data base
 </li>
 <li>
 Make requests, to the "data stewards", to open/change the vendor accounts necessary for the booking of invoices.
 </li>
 <li>
 Call customers to validate RIBs according to PepsiCo procedures
 </li>
 <li>
 To be the guarantor and actor of the respect of PepsiCo's internal procedures.
 </li>
 <li>
 Ensure the day-to-day handling of the mail, and proceed to its distribution among the various persons in charge.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Advanced Excel
 </li>
 <li>
 SAP
 </li>
 <li>
 Fluency in French
 </li>
 <li>
 Be logical, rigorous
 </li>
 <li>
 Love to work and manipulate numbers
 </li>
 <li>
 Be comfortable with discount calculations
 </li>
 <li>
 Ability to synthesize for reporting
 </li>
 <li>
 Good internal and external interpersonal skills
 
 
 </li>
 </ul>
 0 to 1 year of experience in a dispute analyst position
 
 
 Level BEP to BTS in accounting Degreed +2/3
</div>

Control & Reporting Asst Analyst

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the MENA FOBO BU Franchise Commercial, finance &amp; planning &amp; other support functions with key reporting and analysis of performance by Channel, Key Customer and Sales Area against key deliverables, Adding value to the reports suite, this role also provides meaningful insights and recommendations to the Franchise Leadership team, highlighting all opportunities for growth and productivity. The Franchise Analyst roles has the added key responsibility of interacting with the relevant bottler team members to gather the data and support reconciliation between PepsiCo and Bottler on Co-op Budgets and Spends along with PepsiCo Finance and Controls team.
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities:
 
 
 <ul>
 <li>
 Support PepsiCo Franchise senior leadership team (typically LG1+) - with standard reporting against established performance measurables as well as ad-hoc reporting requests
 </li>
 <li>
 Responsible on all financial &amp; planning reporting related to the assigned market on the agreed frequency with high level of accuracy. The accuracy of these reports has significant impact on Pepsico spends related decisions running into Millions of Dollars, and without another layer of control - apart from the Franchise Directors themselves, whom the analyst role supports
 </li>
 <li>
 Partner with Cluster Commercial Leadership to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful and user-friendly to best support decision-making
 </li>
 <li>
 Analyze large complex data sets, across multiple categories, channels, customers and highlight opportunities by Customer/Channel. The role is expected to not just compile data but understand and highlight insights with better business understanding. This is a key expectation as the Franchise Team is very lean and does not have any other team members supporting data insights.
 </li>
 <li>
 Develop on-demand reports delivering improved agility through ease of access and enhanced visualization
 </li>
 <li>
 Collate and format large and complex sets of data across multiple channels, customers and sales areas. Analyze data to distil meaningful insights on performance trends and opportunities
 </li>
 <li>
 Present insights and recommendations to Franchise Leadership team on a monthly basis and in a clear, concise and professional manner. Franchise Analyst is expected to deliver presentations for the Franchise Director that can be then in turn presented to the Bottler of Franchise BU GM for making the business case of investment or insights on spend performance tracking as needed.
 </li>
 <li>
 Support Commercial Analytics functional excellence, helping to evaluate new technologies to improve capability of GBS service offering. The role is expected to upgrade the current quality of MS-excel based reports to further enable Power BI and other technology enabled Dashboards for agile and visually enhanced reporting.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 </li>
 <li>
 The Franchise analyst role also works on Funds reconciliation between Bottler and PepsiCo and supports the BU Franchise Finance and Controls teams with Fact Sheets (Approved Spends) tracking and activities completed by the bottler against the approved budgets along with highlight remaining budget on a regular interval.
 
 
 </li>
 </ul>
 People Responsibilities:
 
 
 <ul>
 <li>
 Develop daily interaction with senior leadership with the market under scope. Across multiple Functions including Franchise Directors, and BU Finance Planning and Controls teams
 </li>
 <li>
 Develop winning relationships with key stakeholders including the bottler staff as needed within the Franchise Cluster Commercial function, embedding GBS Commercial Analytics services within the organization
 </li>
 <li>
 Act as a point of contact and trusted business partner for Franchise Cluster Commercial team, participating in standard operational review calls with key stakeholders and Business Leaders
 </li>
 <li>
 Support the Reporting &amp; Analytics Lead and Cluster Sales Lead with all initiatives to improve GBS service offerings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Fluent English with excellent interpersonal skills
 </li>
 <li>
 Exceptional written and oral communication, adapting approach by situation and audience
 </li>
 <li>
 Demonstrated experience with MS Excel (Advanced), Power BI &amp; Commercial Analytics tools
 </li>
 <li>
 Collaboratively and proactively works with multi-functional teams
 </li>
 <li>
 Flexible, organized and able to handle competing priorities
 </li>
 <li>
 Experience using SAP, SAP BI
 
 
 </li>
 </ul>
 Good to have:
 
 
 <ul>
 <li>
 Working knowledge of AI Tools to leverage in Reporting and Analytics
 </li>
 <li>
 Financial Background.
 </li>
 </ul>
</div>

Sales Analyst

Achyutam International - Consulting in HR & Finance

<div>
 
 Department:
 
 Finance
 
 
 
 Location:
 
 Egypt
 
 
 
 Experience Required:
 
 1&ndash;3 Years
 
 
 
 Education:
 
 Bachelor's Degree in Finance or Accounting (Professional certifications like ACCA, CMA, CA, CPA preferred)
 
 
 
 Industry:
 
 Manufacturing / FMCG / Multinational
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Functional Area:
 
 Finance &amp; Accounting
 
 
 
 Reports To:
 
 Commercial Finance Controller
 
 
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Finance Analyst
 
 to join our dynamic team. The ideal candidate will support financial planning, budgeting, and reporting processes, while providing insights that drive strategic decisions. This role is critical to optimizing profitability, pricing, operational efficiency, and working capital.
 
 
 
 Key Responsibilities
 
 
 
 
 Financial Planning &amp; Budgeting
 
 
 
 <ul>
 <li>
 Assist in preparing annual and quarterly business plans and budgets
 </li>
 <li>
 Develop Annual Operating Plan (AOP) presentations
 
 
 </li>
 </ul>
 
 Pricing &amp; Margin Management
 
 
 
 <ul>
 <li>
 Analyze margins and review selling price adjustments
 </li>
 <li>
 Prepare monthly performance presentations for business units
 
 
 </li>
 </ul>
 
 Cost &amp; Efficiency Analysis
 
 
 
 <ul>
 <li>
 Calculate savings from initiatives and analyze OPEX
 </li>
 <li>
 Review yield losses, PPV, and PEV impacts
 
 
 </li>
 </ul>
 
 Working Capital &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Support inventory and receivables optimization
 </li>
 <li>
 Maintain landed-cost matrices and update inventory costs
 
 
 </li>
 </ul>
 
 Capital Planning &amp; Evaluation
 
 
 
 <ul>
 <li>
 Participate in capital proposal reviews and financial assessments
 
 
 </li>
 </ul>
 
 Financial Reporting &amp; Analysis
 
 
 
 <ul>
 <li>
 Prepare monthly flash reports and OPEX summaries
 </li>
 <li>
 Ensure timely reporting of key financial metrics
 
 
 </li>
 </ul>
 
 Risk Identification &amp; Mitigation
 
 
 
 <ul>
 <li>
 Identify financial risks and support mitigation strategies
 
 
 </li>
 </ul>
 
 Financial Modelling &amp; Decision Support
 
 
 
 <ul>
 <li>
 Build financial models for pricing, investment, and business cases
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Desired Candidate Profile:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Finance or Accounting
 </li>
 <li>
 Preferred: ACCA, CMA, ICWA, CA, CPA
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 1&ndash;3 years in a similar role
 </li>
 <li>
 Experience in financial modeling, ERP systems (SAP/Oracle), and fast-paced environments
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Advanced Excel &amp; data analysis
 </li>
 <li>
 Strong communication and problem-solving
 </li>
 <li>
 Knowledge of costing, margin analysis, and working capital management
 </li>
 <li>
 Exposure to financial reporting systems
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Skill Proficiency
 
 
 
 Communication Advanced
 
 
 Problem-solving High
 
 
 Analytical Thinking Intermediate
 
 
 Interpersonal Moderate
 
 
 Result-Oriented Advanced
 
 
 Negotiation Experienced
 
 
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Exposure to international assignments
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Collaborative work culture
 
 
 </li>
 </ul>
 Achyutam International is a leading Recruitment Agency for Jobs in Africa, Middle East and Asia, both for Expatriates and for Local professionals. Through our AI based database, which has a large number of professionals interested in International jobs, Achyutam International closes any challenging mandates in the fields of operations, engineering, production, R&amp;D, Quality Control, Supply Chain Management, Logistics, IT, Finance, Sales, CEO's and others; Many candidates has got jobs in Edible Oil, plastics, FMCG, beverages, metals, fodd processing, Agri, Textiles, steel, packaging,etc..
 
 
 Achyutam International has headhunted professionals in 30+ countries like Nigeria, Ghana, Benin, Conakry, IVC, Cameron, Senegal, South Africa, Mozambique, Kenya, Tanzania, Ethiopia, Angola, DR Congo, Malawi, Rwanda, Sudan, Malaysia, Indonesia, UK, Singapore, Mauritius, Madagascar, UAE, Dubai, Saudi Arabia, Kuwait, Oman, Muscat, etc.
</div>

Finance Analyst for Egypt

Confidential Careers

<div>
 
 
 Position Summary
 
 
 
 We are searching for a detail-oriented, data-driven Marketing Research Analyst to join our marketing organization. The Analyst will be an important member of the team and will analyze marketing performance, provide identification of trends, and provide insights for each program so that the marketing team can rely on data to make business decisions. The successful candidate will have strong analytical abilities and an understanding of digital marketing metrics. The ideal Marketing Analyst will also have a true passion for utilizing complex data to provide clear recommendations and drive growth and optimization across all marketing touchpoints and channels.
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Provide Daily performance reports with sales, traffic, conversion, and key marketing metrics.
 </li>
 <li>
 Report on campaign performance &amp; sales results across all channels (paid, organic, email, etc).
 </li>
 <li>
 Track user behavior, reviewing drop-off points, moments of friction, and opportunities for improving UX, using Hotjar, Google Analytics 4 (GA4), Microsoft Clarity, and so forth.
 </li>
 <li>
 Collaborate with the marketing team to assess campaign performance and optimize based on data.
 </li>
 <li>
 Create and maintain dashboards and visual reports in order to accommodate the complex data in a way that is actionable to other teams.
 </li>
 <li>
 Help track KPIs and aid in data-led decision making by teams.
 </li>
 <li>
 Stay current with the platform and the new analytics features to refine and develop ongoing reporting and analysis.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 +4 years of experience in marketing analytics, digital analytics, or a related field, preferably in e-commerce.
 </li>
 <li>
 Strong hands-on knowledge of analytics tools, including Google Analytics 4 (GA4), Hotjar, Microsoft Clarity, and experience with reporting tools like Google Sheets, Looker Studio, Excel, etc.
 </li>
 <li>
 Proven ability to create clear, insightful reports and dashboards that support data-driven decision making.
 </li>
 <li>
 Solid understanding of e-commerce KPIs, marketing funnels, conversion metrics, and user journey analysis.
 </li>
 <li>
 Strong communication skills with the ability to translate complex data into clear, actionable insights for diverse teams.
 </li>
 <li>
 Highly organized, detail-oriented, and curious, always eager to dig deeper into data.
 </li>
 <li>
 Work cross-departmentally with product, sales, and marketing to help ensure accuracy and consistency.
 </li>
 </ul>
 
 
</div>

Marketing Research Analyst

Azza Fahmy Jewellery

<div>
 
 Job
 
 
 
 
 Overview
 
 
 
 Job
 
 
 Title:
 
 Sales Analyst
 
 
 
 Reports
 
 
 to:
 
 Product Planning Manager
 
 
 
 
 Department
 
 
 
 
 Merchandising
 
 
 
 
 Division
 
 
 
 
 Commercial
 
 
 
 Location:
 
 
 
 Zamalek
 
 
 
 Entity:
 
 AFJ
 
 
 
 
 &ndash; Jewelry of Egypt
 
 
 
 
 Role
 
 
 
 
 Summary
 
 
 
 The Sales
 
 
 Analyst is responsible for collecting, analyzing, and reporting sales and inventory
 
 
 data to support performance tracking, stock optimization, price updates, and
 
 
 maintenance costing across multiple markets. This role ensures data integrity,
 
 
 timely reporting, and operational efficiency through effective data management
 
 
 and insights.
 
 
 
 Main
 
 
 
 
 Responsibilities (including But Not Limited To)
 
 
 
 <ul>
 <li>
 Sales Performance Analytics &amp;
 
 
 </li>
 </ul>
 
 Reporting
 
 
 
 Gather,
 
 
 cleanse, and manage detailed sales data from multiple markets.
 
 
 Design,
 
 
 update, and maintain interactive dashboards that provide real-time
 
 
 visualization of key sales metrics, enabling quick insights and
 
 
 decision-making.
 
 
 Analyze
 
 
 sales data to identify client behavior patterns, market trends, and overall
 
 
 sales performance metrics.
 
 
 Prepare
 
 
 detailed monthly, quarterly, and annual sales performance reports for various
 
 
 stakeholders.
 
 
 <ul>
 <li>
 Inventory Data Management &amp;
 
 
 </li>
 </ul>
 
 Replenishment
 
 
 
 Manage accurate and up-to-date stock data to
 
 
 support effective inventory control and replenishment strategies.
 
 
 Identify inventory needs and recommend
 
 
 optimal stock distribution across markets.
 
 
 <ul>
 <li>
 Pricing Operations &amp; Data Integrity
 
 
 </li>
 </ul>
 Maintain
 
 
 consistent updates and synchronization of all product prices within the sales
 
 
 system (e.g., Cegid).
 
 
 Continuously
 
 
 validate pricing data to ensure accuracy and alignment with approved pricing
 
 
 frameworks and promotional activities.
 
 
 <ul>
 <li>
 Maintenance Cost Allocation &amp;
 
 
 </li>
 </ul>
 
 Verification
 
 
 
 Assess
 
 
 completed maintenance orders and precisely allocate the associated maintenance
 
 
 costs.
 
 
 Collaborate
 
 
 with relevant departments to validate costing information.
 
 
 <ul>
 <li>
 System Integration &amp; Automation
 
 
 </li>
 </ul>
 Lead
 
 
 the integration of various data sources, to ensure seamless data flow and
 
 
 centralized reporting.
 
 
 Utilize
 
 
 BI tools to build dynamic dashboards and visualizations that provide actionable
 
 
 insights across sales, inventory, pricing and maintenance functions.
 
 
 Collaborate
 
 
 with IT to automate routine reports and enhance data reliability through system
 
 
 improvements and advanced data modeling.
 
 
 <ul>
 <li>
 Business Insights &amp; Strategic Support
 
 
 </li>
 </ul>
 Provide
 
 
 actionable insights and recommendations to commercial and finance teams to
 
 
 support strategic decision-making.
 
 
 Contribute
 
 
 to sales forecasting and budgeting exercises by leveraging historical data and
 
 
 market trends.
 
 
 
 Education
 
 
 
 
 Education
 
 
 
 
 &amp; Experience:
 
 
 
 Bachelor&rsquo;s degree in business informatics, Data Science, or a related field is
 
 
 required.
 
 
 Work
 
 
 Experience: 1-3 years of related work experience in sales analysis, business
 
 
 analytics, commercial operations, or a similar data-driven role in a
 
 
 multi-market or retail environment.
 
 
 Hands-on
 
 
 experience with data management, reporting, and analysis&mdash;preferably in
 
 
 industries such as retail, and e-commerce.
 
 
 
 Skills
 
 
 
 Strong proficiency in Excel and data
 
 
 visualization tools (e.g., Power BI, Tableau, Qlik)
 
 
 Solid understanding of data modeling,
 
 
 integration, and automation of reporting processes
 
 
 
 Experience
 
 
 
 in handling large datasets and transforming raw data into business insights
 
 
 Effective
 
 
 communicator with strong analytical and critical thinking skills
 
 
 
 Personal
 
 
 
 
 Attributes
 
 
 
 Possesses
 
 
 a sharp ability to interpret patterns and trends within data to support
 
 
 business decisions.
 
 
 Pays
 
 
 close attention to the quality and accuracy of information when completing
 
 
 analyses and preparing reports.
 
 
 Highly
 
 
 organized with the ability to manage multiple priorities and meet tight
 
 
 deadlines
 
 
 Collaborative
 
 
 and responsive team player who engages effectively across departments
 
 
 Treats
 
 
 confidential business and financial information with respect and care, always
 
 
 acting with integrity.
 
 
 
 Competencies/Values
 
 
 
 <ul>
 <li>
 Believe in Magic: (Passion &amp; Commitment)
 
 
 </li>
 </ul>
 Being enthusiastic and committed to what you
 
 
 are doing inside the organization. Stay focused &amp; continually aim
 
 
 to improve / reach success no matter what
 
 
 setbacks are on your way.
 
 
 <ul>
 <li>
 Always Bring &ldquo;A&rdquo; Game: (Customer Excellence)
 
 
 </li>
 </ul>
 High level of optimism and a "can
 
 
 do" Orientation. A willingness to support and be a part of a team in
 
 
 multiple
 
 
 activities and stay motivated to accomplish
 
 
 the goal while facing obstacles. Works effectively with and supports
 
 
 colleagues, fostering a positive and
 
 
 collaborative environment.
 
 
 Being a customer focus by having the ability
 
 
 to understand internal/external needs and concerns in the short to long-term
 
 
 and to provide sound recommendations and/or solutions. Focusing efforts on
 
 
 understanding, meeting, and exceeding customer needs.
 
 
 <ul>
 <li>
 Get it done. RIGHT: (Drive High Quality
 
 
 </li>
 </ul>
 
 Results)
 
 
 
 Consistently achieves high levels of results
 
 
 while setting standards of excellence &amp; quality. Seizes all opportunities
 
 
 to get the job done. Pay attention to details and pursue quality in
 
 
 accomplishing tasks.
 
 
 <ul>
 <li>
 Be Real: (Ethics &amp; Integrity)
 
 
 </li>
 </ul>
 Behave in an honest, fair, and ethical
 
 
 manner. shows consistency in words and actions. Models high standards of
 
 
 ethics. Earning others&rsquo; trust and respect through consistent honesty and
 
 
 professionalism in all interactions.
 
 
 <ul>
 <li>
 Be Creative: (Creativity
 
 
 </li>
 </ul>
 
 &amp; Innovation)
 
 
 
 Ability to generate non-traditional yet
 
 
 practical ideas that would serve a business purpose and identify &amp; develop
 
 
 new methods, approaches, systems, or tools
 
 
 that best suit different situations and generate business results. Moreover,
 
 
 the ability to multitask and take initiative.
 
 
 <ul>
 <li>
 Learn &amp; Teach: (People Development)
 
 
 </li>
 </ul>
 Fostering learning and development culture.
 
 
 Willingness to delegate responsibility, work with others, and coach to develop
 
 
 their capabilities.
</div>

Accenture

<div>
 
 Job Title: Recruitment Coordinator &ndash; Analyst
 
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Career Level:
 
 Analyst
 
 
 
 About Accenture
 
 
 
 Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries, we offer services that drive innovation to improve the way the world works and lives. Our people deliver on the promise of technology and human ingenuity every day.
 
 
 
 Job Summary
 
 
 
 As a
 
 Recruitment Coordinator (Analyst level)
 
 at Accenture Egypt, you will support the end-to-end recruitment process to ensure a seamless and positive experience for both candidates and hiring teams. You will work closely with recruiters, hiring managers, and HR stakeholders to coordinate interview logistics, manage candidate communications, and maintain accurate recruitment data and reporting.
 
 
 This role is ideal for detail-oriented professionals who thrive in fast-paced, dynamic environments and are passionate about talent acquisition and operational excellence.
 
 
 
 Key Responsibilities
 
 
 
 
 <li>
 Coordinate and schedule interviews between candidates and hiring teams, ensuring timely communication and a positive candidate experience.
 
 </li>
 <li>
 Manage and track candidate status in the Applicant Tracking System (ATS) and ensure data accuracy and compliance.
 
 </li>
 <li>
 Support recruiters in posting job requisitions, screening CVs, and managing candidate pipelines.
 
 </li>
 <li>
 Prepare offer letters and assist with pre-onboarding documentation in collaboration with HR and the hiring teams.
 
 </li>
 <li>
 Maintain recruitment dashboards and reports to track performance metrics and process efficiency.
 
 </li>
 <li>
 Liaise with global and regional recruitment teams to ensure alignment with Accenture&rsquo;s hiring standards and policies.
 
 </li>
 <li>
 Contribute to process improvement initiatives to enhance recruitment operations and candidate experience.
 
 
 
 </li>
 
 Required:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.
 
 </li>
 <li>
 0&ndash;2 years of experience in recruitment coordination, HR operations, or administrative support (preferably within a multinational environment).
 
 </li>
 <li>
 Excellent organizational and time-management skills with the ability to manage multiple priorities.
 
 </li>
 <li>
 Strong communication skills (verbal and written) in English and Arabic.
 
 </li>
 <li>
 Proficiency in MS Office (Excel, Outlook, PowerPoint) and familiarity with Applicant Tracking Systems (e.g., Workday, Taleo).
 
 
 
 </li>
 
 Preferred:
 
 
 
 
 <li>
 Experience supporting high-volume or regional recruitment.
 
 </li>
 <li>
 Familiarity with HR metrics and data reporting.
 
 </li>
 <li>
 Strong attention to detail and ability to work effectively under pressure.
 
 
 
 </li>
</div>

Recruitment Enablement Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Explore 533+ Control reporting asst analyst in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.

533 control reporting asst analyst jobs IN Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

Control & Reporting Asst Analyst

Sales Analyst

Finance Analyst for Egypt

Marketing Research Analyst

Sales Analyst

Recruitment Enablement Analyst

Quality Assurance Analyst (Customer Service)